Importance of Supervisory Skills in Hospitality Industry

This presentation discusses the legal requirements and importance of supervisory skills in the hospitality industry. It covers sources of support, risk management, and documents to be kept for inspection. The presentation also highlights the significance of reporting injuries and accidents, including near misses.

Supervisory skills in Hospitality
Industry

Table of Contents
 Introduction
 Legal requirements
 Sources of support which are available for health and safety aspects
 Importance of reporting all injuries and accidents, including near misses
 Documents that are to be kept for inspection by hotels
 Importance of risk management at the workplace
 Conclusion
 References

Introduction
 An effective health and safety practices are significant in
hospitality sector while serving to differential customers in order
to avoid any hazard, lawsuits, compliance issues and accidents
for maintaining the profitability of business.
 For better understanding of health and safety aspects, Whitbread
Plc have been taken into consideration as an example
 This project report highlights the understanding of legal
requirements and significance of risk assessment in hospitality
sector.

Legal requirements
Legal requirements of hospitality sector in relevance with
Whitbread Plc are mentioned below:
 Health and safety act, 1974
 Health and safety at work regulation, 1999
 Work equipment regulations act, 1998

Sources of support which are available
for health and safety aspects
Various sources which supports health and safety aspects are discussed
below:
 HR department and designated health and safety officers
 Health and safety executive (HSE)
 Environmental health officers
 Food standard agency
 Product literature
 Fire safety officers

Importance of reporting all injuries
and accidents, including near misses
 It is important for hotels operating in a hospitality sector to pay
attention to injuries and near-misses of employees which helps
them to avoid chances of serious injuries.
 It is imperative for hotels to keep a check on injuries and accidents
caused to employees as well as guests which help them to make
modifications in their practices

Documents that are to be kept for
inspection by hotels
Various documents that are to be kept for inspecting health and
safety aspects are mentioned below:
 Risk assessment
 COSSH assessment
 Accident records-
 Health and safety records
 Company rules and procedures
 Staff training and competency records

Continue
It is important for supervisors to keep accurate records of their staff
members regarding their training, competency, company rules, accident
and injuries which help them in many ways:
 Monitoring performance and productivity
 Learn about competencies of employees
 Minimize disputes
 Reduce the chance of errors

Importance of risk management at
the workplace
Risk assessment play a significant role in varied aspects especially in
hospitality sector where accidents and injuries happen very often. In
hospitality sector, risk assessment is important for the following
reasons:
 Legal requirement
 Proactive approach
 Creating awareness
 Save cost

Conclusion
From the above presented information, it has been assessed that it is imperative for organisations to adopt
various health and safety measures for ensuring that their employees work in a safe environment. It is
desirable for organisations to maintain various records of their employees which helps them to have an
access to plan varied strategies accordingly.

References
 Surucu, L. and Sesen, H., 2019. Entrepreneurial behaviors in the hospitality industry: Human
resources management practices and leader member exchange role. Revista de Cercetare si
Interventie Sociala, 66, p.114.
 Gordon, S., 2020. Organizational support versus supervisor support: The impact on hospitality
managers’ psychological contract and work engagement. International Journal of Hospitality
Management, 87, p.102374.
 Elshaer, A.M., 2019. Labor in the tourism and hospitality industry: skills, ethics, issues, and
rights. CRC Press.
 Zhao, H. and Guo, L., 2019. Abusive supervision and hospitality employees’ helping behaviors:
the joint moderating effects of proactive personality and ability to manage resources.
International Journal of Contemporary Hospitality Management