Supplier Relationship Management and Procurement at Naja Group of Colleges

This report highlights the supplier relationship management and procurement of needed material by Naja Group of Colleges for their new cafeteria. It covers negotiation with suppliers, managing operational and financial issues, and maintaining healthy business relationships.

SITXMGT002 Establish and
conduct business relationships

Table of Contents

INTRODUCTION
The Term supplier management is referred as the Systematic approach to evaluating vendors that
supply various goods and services to a Business or an organisation also determines the relationship
and contribution of each Supplier towards success by Developing various Strategies to improve
their performance. This Relationship is also a Proactive management of Supplier relationships so
that the Quality, cost , delivery and Innovation can be improved in a better way. This Report will
highlight the supplier Relationship management and Procurement of Needed Material by Naja
Group of colleges.
MAIN BODY
From: Rhiju@Naja123
To: Johnny@Barista123
Hi Johnny,
I hope You are doing well,
I got your Companies contact information from Mr. Stanley Evans, Operations Manager of The
Naja group of colleges. Our college is planning to open a new cafeteria in the West side Sydney,
we require an Experienced Person who is good at managing cafes and delivery programmes. So I,
Being well known about this job role and responsibilities will be managing these operations. For
the opening of the cafeteria we are hereby requesting you to supply us the Necessary items which
are listed below.
Cocoa Drinking Chocolate- 5 Kg
Drinking White Chocolate- 5 Kg
Chocolate complement- 10 kg
Banana Fruit Puree- 1 Litre
Kindly provide these items on Upcoming Monday so that we can proceed with our Dishes. We
would like to develop a long term relationship with your company and I hope this will be a start of
a fruitful business relationship.
Thanks,
Rhiju Singh

Hi Students,
Hope You all are doing Great!
This is to Inform you all that our College is all set for opening a New Cafeteria in the First Week
of November. You all are cordially Invited at the Inauguration of the cafe. We Will be providing
you with the Best of Our services and exotic Dishes so as to deliver you the Best experience.
Further more, The Rules and Regulations of Cafeterias will be provided to you all via Mails.
Have A great Day Ahead!
Thanks and Regards
Rhiju Singh
TASK 2
From: Rhiju@Naja123
To: Stanley@10Naja123
Good Morning Sir!
Greetings for the Day
As The Cafeteria Opening date is Coming soon, We are finding it difficult to manage the Barista
Corner effectively due to the shortage in the Supplied Items. You are requested to increase the
order for the Barista Corner as the supplier is asking for High charges that are unaffordable for The
College.
Kindly Grant me to Negotiate with the Supplier on behalf of The Naja Group of colleges along

with some tips for negotiating in a good manner as well.
Thanks
Rhiju singh
TASK 3
The Revised List of the orders is given Below which is Required to be Fulfilled so as to meet the
Demand of the New Cafeteria.
Cocoa Drinking Chocolate- 10 Kg
Drinking White Chocolate- 10 Kg
Chocolate complement- 15 kg
Banana Fruit Puree- 2 Litre
Cappuccino Chocolate- 2 Kg
Blue Berry Fruit Puree- 3 L
This Order has been Revised so as to Meet the Requirements of The Barista Corner so as to Proceed
further with the Coffees and Beverages as The Students are more Attracted Towards the Exotic
Drinks and Beverages.
From: Rhiju@Naja123
To: Stanley@10Naja123
Hello sir,
This is to Inform you that I have Mailed you the Revised List of the items in order to proceed with
the Barista Corner. You are Hereby Requested to Approve the Order list so that it can be sent to the
Supplier, Mr Johnny For Expecting an Early Delivery from his Side.
Regards,
Rhiju Singh

TASK 4
From: Rhiju@Naja123
To: Siri@1
Hello Siri
Greetings for the Day!
I Got Your Contact Details from Mr. Stanley Evans, Operations Manager at The Naja group of
Colleges. As We are all set for opening a New cafe for our college, We have opted a Supplier so as
to meet the Requirements of Necessary items so that we can continue to manage our Cafeteria
Dishes and Beverages. There is a Difficulty in managing the effective supplier process as the
Prices were too high that it was quite Unaffordable for the College. i would like to request that I be
advised regarding the following Concerns.
 Operational issues such as, Late delivery and faulty supplies
 Financial Issues such as High prices being asked for the products
 Legal issues due to Current Existing contract.
kindly provide us the Contact Details of New supplier which can be helpful in delivering our
items, along with the Favourable Prices so that we can continue with the Buying process as our
Opening date is Near and we do not want to face any Issue which can effect the New opening.
Hoping for a Positive reply from your side
Regards,
Rhiju singh

Head chef
Naja Group of college
TASK 5
From: Rhiju@Naja123
To: Johnny@Barista123
Hi Johnny
Hope you are Doing well
After Reviewing the proper quotation and product details it has come to our attention that the
prices being charged are high Which can be quite taxing on our college in times of renovation and
development. As you are aware that our College is going to open a New Cafe we are Required to
procure necessary items which can meet the requirements of Our cafe. The New cafe will be
providing a variety of dishes such as cakes, pancakes, tea coffee and Beverages. These all Dishes
and Drinks needs various ingredients so that we can continue with the process further. You are
requested to Lower the prices of our orders so that we can purchase from your respective
supplying shop. You are well informed that our college is on a Trajectory of exponential growth
and our Growing popularity can result in multiple monthly orders to your company if you
understand our position and lower the prices accordingly.
Regards,
Rhiju Singh
Head chef
The Naja group of college
TASK 6
From: Rhiju@Naja123

To: Stanley@10Naja123
Hello sir!
You will be Glad to know that we have successfully finalised our Deal with the Supplier as he
agreed upon the Revised list of The Prices of our orders. The Negotiation went Well and Mr.
Johnny Agreed to supply the Ingredients at our price, making it Easier and Favourable for us to
continue our activities to promote The Opening of our cafe.
Regards
Rhiju singh
TASK 7
From: Rhiju@Naja123
To: Johnny@Barista123
Cc: Stanley@Naja123, Accountingdepartment@123
Hey Johnny!
Greetings for the day
As agreed upon during our negotiation we hope you to respect the agreement that has conducted
between us regarding the Lowering of Prices so that we can move one step ahead of our new
Cafeteria opening.
We hope you to provide us with the Ingredients as soon as possible, As there are few days left for
the Opening ceremony. We also hope that our New terms of Contract will be Duly honoured from
your side and in case of any legal queries and operational problems you can contact me for further
communications.
Thank you
Rhiju singh

TASK 8
From: Rhiju@Naja123
To: Stanley@Naja123
Respected sir!
After the observing of various tasks and activities through Key Performance Indicators on a daily
basis I Have found a clearing weakness in the product Delivery Department as the Products being
shipped to us are either of poor quality or not being delivered on Due time. This is Creating a lot of
Disturbance as the orders are not adequate enough to meet the Daily demands of The Cafeteria.
You are Requested to provide an Approval regarding communicating all the Issues Regarding the
Delivery of The Items so as to promote The Free flow of Delivery.
Thanks
Rhiju Singh
TASK 9
From: Rhiju@Naja123
To: Johnny@Barista123
We are Pleased to inform you that with your Great Support and our Effective working, The
Cafeteria is Running smoothly as it has been 10 Months and the Operations are managing in an
Effective and Efficient way. We are Honoured to know that You have duly adhered to our demands
and Negotiation Attempts while giving us ample time to stay at our position. We are also happy to
announce that that all the Future contracts related to the Barista Corner will be provided to Your

company and you be Directly managing the same. We hope that the Business relationship between
your company and our College will remain on god terms as they are at present.
Thank you
Rhiju Singh
From: Rijhu@Naja123
To: Studentbody@123
Glad To Announce You that with all your love and our Efforts, The cafeteria is Running
effectively. Further more, The students are Required to provide us with their Suggestions we can
add in Our Menu so that the Changes can be adapted so as to Modify the Menu.
You all are Requested to Provide your Feedbacks and Changes Via Mail.
Thank you
Rhiju singh
Head Chef

CONCLUSION
The above Role play Highlighted the role of maintaining the supplier relationships and maintaining
The Healthy Business Relationships. Further more, The Negotiation and Requesting to The supplier
regarding The pricing policies were Highlighted along with the Favourable Response, by promoting
The Harmonious Relationship between The Supplier and The Buyer.

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