Supply CHAIN- CUSTOMER SERVICE SUPPLY CHAIN- CUSTOMER SERVICE 15 15 SUPPLY CHAIN- CUSTOMER SERVICE SUPPLY CHAIN- CUSTOMER SERVICE Author note: Introduction 3 Background 4 Literature Review of Logistics Capabilities (LC) and Customer Satisfaction (CS) 7 Logistics Flexibility and Customer Satisfaction 8 Role of Supply Chain Process to accomplish clients’ needs and environmental demands 10 Logistics outsourcing services and managing customer relationships 11 Conclusion 12 References 13 Abstract Customers, in recent times have become more specialized and demanding since the past three decades.