PartA–GeneralOverview 1.0Introduction Project management refers to the application of methods, processes, skills, knowledge, and experience for achieving the objectives of a project, to effectively compete in the respective markets. A project is required to meet the planned objectives, which could be defined as outcomes, outputs or benefits. The project can be successful only if it meet the objectivesbasedontheacceptancecriteria,withinanagreedtimescaleandbudget. Additionally, quality of the project increases the success of the project. A project’s successismeasuredintermsofTime,CostandQuality (TCQ). For a successful project,minimumtimeandcostalongwithmaximumqualityarerequiredi.e., Projectsuccess=mintime+mincost+maxquality. FunctionsofProjectManagement Figure: Turner’s five-functions of project-based management According to Turner, time, cost and quality are the constraints, which gets influenced by the project organization and scope. For favouring a holistic approach to manage the projects, as it contains critical project outcomes related to performance time, cost and quality, turner has proposed five project objective that must be maintained. Therefore, the functions of Project Management by Turner are[2]: 1)Project definition 2)Project scope 3)Project Organization 1
4)The triangle of Time, cost and duration. As per Turner's model, the arrow in the above diagram represents the relationship, which starts from scope towards the constraints (time, cost and quality) through organization. Additionally, the scope directly is linked with solid lines to these constraints. It is argued that to deliver successful project objectives, locating the project definition, project organization and project scope are necessary. Therefore, the project management plan ensures to effectively guide all the aspects of a project throughout the completion of a project, with the main goal to deliver the outcome on time, within the set budget, and good quality. Background of the Project This project revolves around a carmanufacturingindustry. The carManufacturingIndustry operates under the following majorconstraints such as: 1)FixedPricecontracts 2)Cannotcomprisequality This report ensures to make recommendations to the above prime operates of the respectiveindustry.ForaddressingtherecommendationsitanalysestheRelationship between Time, Cost and Quality (TCQ), then its Dynamics and Trade‐Offs, including the theoretical background and assumptions. Additionally, the Quality Management Framework for Prime, Quality Control Tools and Techniques, Key Measures and Tactics for Time Management and how to improve the Competitiveness and Customer Benefits will be analyzed in the subsequent sections of this report. 2.0RelationshipbetweenTime,CostandQuality(TCQ) The following are the triple constraints of project management: 1)Time Time scheduling refers to a constraint that is utilized for developing and presenting the schedules, which displays the schedule of each task in a project to be performed. 2)Cost 2
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This ensures to take care of how to acquire the required funds and manage the costs. This constraint is called as project budget. 3)Quality Qualityconstraintreferstoassuringthefitnessofdeliverablesand management processes. Figure: Project success[1] Here, the “Scope” refers to the tasks that are important for fulfilling the goals of a project. Figure: The typical project management time–cost–quality continuum[3] The above figure depicts the balance between time, cost and performance for a projected new product which contains a series of various components. The point A represents the product’s condition at a provided point. This position shows the production standard which has high rate of defect and thus system’s performance must be improved. Hence, the 3
product moves from A to B position. Simultaneously, the performance and time increase, to provide a reliable product. The B position denotes maximum time required to assemble the product, where already the minimum assembly time is fixed. Henceforth, the performance can be increased just by using higher-quality, thus expensive components must be used. While it is moved to C, the performance of the product increases and the cost of production increases drastically[3]. Figure:Typical project management time–cost–quality continuum when extra finance is present The above figure shows the availability of extra funds, so that the product could move to the position D1 instead of position D. For moving from position C to D, it requires reduction of performance and has no increase in cost, whereas for moving from position C to D1, itrequiresreductionof performanceand costincrease.Both these casessimilar production time is saved. Hence, if extra funds are available, then the production time can be saved without decreasing the performance[3]. The above discussed triple constraint denotes that the project’s success gets affected based on its deadlines, budget, and quality. Even if one constraint is changed it can impact on the other two constrains to an extent. 4
It is a fact that the Triple Constraint is essential for any successful project. A project’s successismeasuredintermsofTime,CostandQuality.Thus,forasuccessfulproject, minimumtimeandcostalongwithmaximumqualityarerequiredi.e., Projectsuccess=mintime+mincost+maxquality. 2.1OverviewProjectTCQManagement The TCQ management includes [5]: 1)Time Management Itistheprimarycomponentrequiredtodevelopacompleteproject management plan. Depending on each work activity duration, the project manager design a project schedule. The other factors to be considered for influencing the work activity durations and the overall success of completing a project on schedule, requires- Time management of the project manager, project staff and unrelated project activities. 2)Cost Management Similar to time management’s influence, costs could occur throughout the life cycle of a project, which influences the project budget. The costs in a project is directly connected with the work activities, which are part of budget baseline. The project manager should address all sort of costs and their impact on the project budget and triple constraint. 3)Quality Management This is the highly significant aspects of the triple constraint, which must be addressed by the project managers, to ensure that the quality expectations are met. Overviewofeachknowledgearea If the project managers manage the triple constraint, then they will find the other project related aspects which contains time, cost, and quality linked, however no direct connection exists in the project deliverable’s elements or tasks. The areas like managing the product scope and project could present the challenges for managing the triple constraints. The other areas like the time management system of the project manager, cost of quality, and risk management presents the areas of influence to the triple constraint which should be managed by the project manager. However, all these are complicated areas to be quantified at the start of a project, however, it will be available throughout the life cycle of a project. The 5
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project manager are accountable to be aware of their existence and, whenever possible design the aspects of these influences into budget, schedule, and quality management plan[5]. 2.2DynamicsandTrade‐Off’samongTCQ NeedforTrade‐off A trade-off indicates sacrifice which should be made for gaining benefit or experience for the product. The triangle denotes that the three constraints are connected and involve trade‐off’s i.e., one side of the triangle can’t be changed without affecting the others. Conflicting demands and competing priorities are constantly faced by the triple constraints. Thus, it is essential to effectively manage thetripleconstraint because they are interconnected. Theoreticalbackgroundandassumptions Trade‐off’srelies on the determined project environment. TheTripleConstraintstates costtobeafunctionoftimeandscope.Thetime–costtrade‐off’sisworriedabout shorteningthe complete duration of the projectbycrashing. The quality is a greater concern, so it is not desired to crash the projectactivities,andit is required to allot moretime. A project can beconstrained to select a couple of elements from the following, but one element must be sacrificed. It is possible to select two of the following: i.(Q) good‐and‐ (T) fast, or ii.(Q) good‐and‐ (C) cheap, or iii.(T) fast‐and‐ (C) cheap; However, all the above three cannot be selected. In case, if the timescales (fast) is pressurized then the costs can increase and if cost (cheap) is pressurized, then the timescales can increase. Figure: Good‐and‐fast versus Good‐and cheap The successful project completes prior to its due date and within the set budget. 6
KeyRelationships The3keyrelationships are as follows where, the ↑ denotes increase and wise versa for ↓. Then, T, C and Q denotes time, cost and quality, respectively[6]: 1)Maximizing Quality 2)Reducing Time 3)Reducing cost 2.2.1Maximizing Quality Q↑=T↑C↑ This requires time and cost (T↑and C↑)to increase, if C doesn't change then a good project can be delivered as it equals to Q↑. Moreover, its cost has not changed and is was planned and it is not fast (T↑). For instance, the automotive project provides quality project prior to its due date and within the set budget. 2.2.2Reducing Time T↓=Q↓C↑ This scope or quantity (Q↓)decreaseand cost (C↑)to increase, if Q doesn't change then fast delivery of project takes place T↓,and it is good. Moreover, its quality has not changed and is was planned and it is cheap (C↑). For instance, the automotive project is completed prior to its due date and within the set budget. 7
2.2.3Reducing Cost C↓=Q↓T↑ This scope or quantity (Q↓)decreaseand Time (T↑)to increase, if Q doesn't change then project could be delivered cheaply (C↓) and it is not good as the project is not completed on time (T↑). For instance, the automotive project is not completed on time, but it is within the set budget and the quality is not changed. Thus, it is not an effective car manufacturing. 3.0StepstoImproveQuality In order to improve the quality of a project, Plan Quality Management, Quality Assurance and Quality Control process must be implemented in project management of the determined environment. 3.1QualityManagementFrameworkforPrime ISO 9001:2015 is a standard that depends on various principle of quality management, along with customer focus, process approach, motivation and top management implication, and continual improvement. It is implemented irrespective of the organization’s size[11]. For QualityManagement, PDCAcycle is used, which is a four-stage method to show continuous improving processes, products or services, and mainly to resolve the issues. It is a systematic testing solution, which assesses the results. 8
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The four phases are[13]: a)Plan:Recognize and analyze the issue or opportunity, develop hypotheses on the issues and decide the issue to be tested. b)Do:Ensures testing the potential solution, and the results are measured. c)Check/Study:The results are studied, its effectiveness is measured, and whether the hypothesis supports or not is decided. d)Act:When thesolution is successful, it must be implemented. Figure: PDCA cycle [13]: The following framework shows the relevant industrymodels, which depicts the automotive parts or issues of product quality in automotive manufacturing industry[12]. 9
Figure: Conceptual framework of statistical quality improvement for the automotive stamped parts 3.2QualityControlToolsandTechniques QualityAssuranceis a process which is used to gives assurance that the quality request will be achieved. For meeting the quality requirements stated by the customer, Quality assurance provides various standards and methodologies. SevenBasicQualityTools The sevenBasicQualityTools and its uses are[7] [9]: 1)Histogram:It is helpful to understand the frequency distribution. 2)Pareto charts:It helps to view the important factors. 3)Cause and Effect Diagrams:It helps in identifying all the potential reasons that trigger a problem. 4)Check sheet:It helps to collect and analyze the data. 5)Scatter diagram:It helps todetermine therelationship with a graphs pairs of numerical data. 6)Stratification: It helps to separate thecollected data, to determine the pattern. It can be replaced with “flowchart” or “run chart”. 7)Control Charts:It helps to enforce control measures based on the continuous data, which is monitored overtime. 8)Quality Inspection Quality Inspectionsrefers to a source of data and manufacturing intelligence that represents the performance of the production processes, which gives 10
necessary insights like how a better product design could result to have increased quality, incusing least wastage[8]. 3.3ContinuousImprovement TQM (Total Quality Management) sees quality as a conformance to the internal requirements, whereas Six Sigma concentrates on the continuous quality improvement by decreasing the total count of defects. However, both method’s end result will be similar. Thus, Six Sigma is different from TQM[10]. 4.0KeyMeasuresandTacticsforTime Management The following are the main components of project management life cycle are to[1]: 1)Define the reason behind the necessity of a project. 2)Collect the requirements of a project, mention the deliverable’s quality, and evaluating the resources and timescale estimation. 3)Justification of investment by preparing a business case. 4)Ensuring funding and corporate agreements. 5)Prepare and implement a project management plan. 6)To lead and motivate the project delivery team. 7)Risk management, including the problems and changes in a project. 8)Progress monitoring. 9)Budget management for the project. 10)Maintain communications with the project organisation and stakeholders. 11)Controlled project closure. 4.1RecommendedProjectMethodologyforPrime •DefineProjectMethodology,introducethearrayofmethodologies.(donotdiscussthem) 4.1.1WaterfallMethodology BriefDiscussionoftheProcess(lifecycle),Principles,Practice,Tools 4.1.2AgileMethodology –DiscusstheProcess(lifecycle),Principles,Practice,Tools –CouldbrieflydiscusstheSCRUMframework 4.1.3RecommendedMethodology –HereyoushouldrecommendthatPrimeuseanAgileFrameworke.g.SCRUM – 11
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4.2RecommendedProjectLifecycle The recommended Projectmanagement lifecycle is represented below: Project Management Life Cycle contains the following phases: Initiation Planning Execution Closure Figure: Project Management Life Cycle Each project life cycle phase is illustrates in the above figure. The stages/phasesof Primeare represented as follow: Goicoechea& Fenollera(2012) Project Stages in Automotive Sector 12
4.3ProjectTimeManagementProcesses 4.3.1ActivityDefinition 4.3.2SequenceActivities 4.3.3EstimateActivityDuration 4.3.4ControlSchedule •Foreachoftheseprocessesdefineit,discussthetoolsandtechniquesthatshouldbeus ed. – 4.4BenefitsofProjectTimeManagement •Useliteraturetodiscussthebenefits •Shoulddiscussnolessthan3directbenefits 5.0ImprovingCompetitivenessandCustomer Benefits The competitiveness of Prime depends on their project success. The project success is measured using KPI’s like fast delivery, within the budget, lower cost than competitors and a qualityproduct.Thus, toachievetheprojectsuccess,itreliesonmanagingthekey knowledge areas such as: 1)Scope 2)Time 3)Cost 4)Quality If a project follows minimum duration, minimum cost and maximum quality it can result in success of the project. Thus, business success brings profit, competitive advantage and enforces customer satisfaction. Project management and project success are linked, which helps to achieve the competitive advantage. 5.1SummaryofRecommendations ProjectManagement AreasKeyRecommendations TimeManagementProvide minimum duration. Tracking the time. Assessing where the time is wasted. Prioritizing the goals. CostManagementProvide minimum cost. 13