Supply Chain Management and E-Business: A Study on Harvey Norman and JB Hi-Fi

SUPPLY CHAIN MANAGEMENT AND E-BUSINESS
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Executive Summary
Supply chain management is an important part of a business, mainly which deals with trading. In
this study, the different aspects of supply chain management in respect to e-business have been
depicted here. This study focuses on two main companies known as Harvey Norman and JB Hi-Fi
and the concept of supply chain used by them. In order to access this aspect, the business models of both
the organizations have been described briefly in this study. The aspect of customers and suppliers for both
the organizations has also been highlighted in this study and how they are benefitted from the current
supply chain. Through this assessment, some of the disadvantages have also been identified. Therefore,
through the aid of proper recommendations, both the organizations can increase company growth towards
a positive direction. All these aspects have been thoroughly highlighted in this study.
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Table of Contents
Introduction......................................................................................................................................3
Literature Review............................................................................................................................3
Description of Harvey Norman....................................................................................................3
Business Model of Harvey Norman.............................................................................................4
Main customers............................................................................................................................5
Suppliers.......................................................................................................................................5
The supply chain of Harvey Norman...........................................................................................5
Description of JB Hi-Fi................................................................................................................6
Business Model of JB Hi-Fi.........................................................................................................7
Main customers............................................................................................................................7
Suppliers.......................................................................................................................................8
The supply chain of JB Hi-Fi.......................................................................................................8
Comparison of Supply chain management of the two companies...............................................9
Recommendation and Conclusion...................................................................................................9
Recommendation for Harvey Norman.........................................................................................9
Recommendation for JB Hi-Fi...................................................................................................10
Conclusion.................................................................................................................................10
References......................................................................................................................................11
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Introduction
The impact of innovation throughout the centuries has led to an increase in productivity which in
turn has lead to economic growth as well as higher living standards. In business, the main focus
of innovation has been regarding technology, especially on design and manufacturing processes.
The integration of information technology with e-business has completely transformed the
aspects of supply chain. It is a process through which products from suppliers reach the
customers and implementation of technology has evolved the process from mass production to
mass customization. Therefore, this report aims to access the impact of the supply chain on two
organizations known as Harvey Norman and JB Hi-Fi. The importance of e-business on this two
organizations can thoroughly is accessed through the help of this report. From this report, the
aspects in the supply chain which are lacking in the two organizations can be identified for
implementation of the correct solution.
Literature Review
Description of Harvey Norman
The company of Harvey Norman is essentially one of biggest retailer of furniture, computers and
electrical products among others. This company aims to provide the best household items to its
customers (harveynorman.com.au, 2018). Harvey Norman consists of 57 franchise spread all
over in Australia from South Wales to Northern Territory. Apart from that, it has numerous
stores in other countries as well as incorporating to about 280 stores. Its two main brands,
Domayne and Joyce Mayne have been the core leaders in the technological market. Through the
aid of proper supply chain, the company has been successful in delivering its service to
customers.
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