Supply Chain Management at Walmart

Supply chain
management

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
Customer service at Walmart......................................................................................................3
TASK 2............................................................................................................................................5
Transportation service at Walmart..............................................................................................5
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Supply chain management is essential function of a company, which includes final
delivery of goods to the customers from production unit. In other words supply chain
management deals with all the necessary functions which are involved in maintaining the
operations related to distribution of final goods to the customers (Kshetri, 2018). Supply chain
management also focuses on rapid delivery of the final goods to the customers, which helps in
achieving customer satisfaction. In this report example of Walmart is taken into consideration, it
is a multinational retailer company which was founded in 1962 and is headquartered in
Arkansas, USA. This report includes explanation of customer service,
transportation,warehousing and competitive advantage with respect to Walmart. It also includes
critical issues in Walmart and how managers at Walmart deals with them.
MAIN BODY
TASK 1
Customer service at Walmart
In order to attract more number of customers from the market, Walmart puts extreme
efforts. The company always maintains loyalty to the customer, which facilitates it in increasing
sales and revenue (Customer service issues in a business,2019). Walmart also provides 24*7
customer support over phone calls and chat support. Walmart is operating in the global market
since 49 years, so customer maintenance at Walmart is the key function of management. The
company also has effective CRM(Customer Relationship Management) system which effectively
handles the grievances of the customers.
Critical issues / problems
 Grievance handling- As Walmart is a big multinational company and has
millions of customers in the market, it becomes hard for the company to resolve
all the grievances of customers.
 Departmental issues-Various issues related to different departments in Walmart
arise daily, in order to solve issues of different departments Walmart should do
market segmentation and then provide customer service accordingly.