Support and Empowerment of Older People Assessment Workbook

CHC33015 Certificate III in Individual Support
Specialising in Ageing
Support and Empowerment of Older
People
This workbook belongs to:
Version 2.7 | Produced 16 February 2021
Copyright © 2016 Compliant Learning Resources. This document was developed by Compliant
Learning Resources and has been edited and contextualised by Inspire Education RTO 32067 for it
student cohorts under license. All rights reserved. No part of this publication may be reproduced,
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Assessment Workbook

Version control & document history
Date Summary of modifications made Version
02 June 2016 Version 1 final produced following
assessment validation 1.0
29 June 2016 Updated benchmark answer of Part 2
written question 3. 1.1
16 September 2016 Updated instructions and benchmark in
Case Study 2 Task 4. 1.2
2 November 2016 Amended ‘Korsakov syndrome’ to
‘Korsakoff syndrome’. 1.3
17 April 2017
Made the following rectifications:
Removed all quiz items in the 3 parts of
the Knowledge Assessment
Updated link of Universal Declaration of
Human Rights
1.4
3 May 2017
Updated link on Charter of Care
Recipient’s Rights and Responsibilities –
Case Study 3 Question 2
1.5
25 July 2017
Replaced instructions in Case Study –
Katie Question 4, and added video as
reference
1.6
17 August 2017 Corrected link for Universal Declaration of
Human Rights 1.7
25 August 2017 Added url to hyperlink 1.8
24 January 2018 Fixed hyperlink for Case Study 2: Q4, Scenario 1 1.9
11 September 2018 fixed typo for case study 2 question 3 on page 39 1.10
20 March 2019 Changed the instructions on Case Study 3 (Q6)
based on the new format of the website. 1.11
11 June 2019
Document re-branded and contextualised
for Inspire Education use; content
checked for adherence to current
industry standards and new unit of
competency requirements; modifications
to sentence construction.
2.0

31 January 2020 Added Assessment Workbook Coversheet 2.1
22 April 2020 Updated links in Case Study 3, Q2. 2.2
28 April 2020 Changed the settings of the image
placeholder in Case Study 3, Q6. 2.3
05 May 2020 Modified document so students can copy
and paste links. 2.4
25 June 2020 Revised Case Study 3, Questions 5 and 6
in pages 36-37. 2.5
05 October 2020 Revised information in the introduction to
Case Study 1 2.6
16 February 2021 Added an assessment item in KA Part 3. 2.7
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TABLE OF CONTENTS
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INTRODUCTION TO THIS WORKBOOK..............................................................5
What is this workbook about?..................................................................5
Context for Assessment...........................................................................6
Assessment Requirements.......................................................................6
ABOUT THE ASSESSMENTS.............................................................................8
Assessment Methods................................................................................8
Resources Required for Assessment........................................................8
INSTRUCTIONS TO STUDENT...........................................................................9
ASSESSMENT WORKBOOK COVERSHEET........................................................10
KNOWLEDGE ASSESSMENT...........................................................................11
Part 1: Meeting personal support needs.................................................11
Part 2: Facilitating the empowerment of older people...........................12
Part 3: Providing support to people living with dementia.......................13
CASE STUDY................................................................................................... 22
Introduction to Case Study.....................................................................22
1. Mr. White............................................................................................................... 23
2. Katie Devaney....................................................................................................... 27
3. Ruth’s Kosher Diet................................................................................................. 33
SUBMITTING YOUR ASSESSMENT..........................................................................40
WORKBOOK CHECKLIST.....................................................................................41
WE WOULD LOVE YOUR FEEDBACK!..............................................................42
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INTRODUCTION TO THIS WORKBOOK
What is this workbook about?
The units of competency specify the standards of performance required in
the workplace. This assessment addresses the following unit of
competency:
CHCCCS011 - Meet personal support needs
1. Determine personal support requirements
2. Maximise participation
3. Provide personal support
4. Complete reporting and documentation
CHCAGE001 – Facilitate empowerment of older people
1. Develop relationships with older people
2. Provide services to older people
3. Support rights of older people
4. Promote health and re-ablement of older people
CHCAGE005 - Provide support to people living with dementia
1. Prepare to provide support to those affected by dementia
2. Use appropriate communication strategies
3. Provide activities for maintenance of dignity, skills and health
4. Implement strategies which minimise the impact of behaviours of
concern
5. Complete documentation
6. Implement self-care strategies
For complete copies of the above units of competency:
Download them from the TGA website:
https://training.gov.au/Training/Details/CHCAGE005
https://training.gov.au/Training/Details/CHCAGE001
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Context for Assessment
To complete the assessments in this workbook, students need to have
access to their learning materials and the Internet. The Knowledge
Assessment and Case Study may be completed wholly at the student’s
home or chosen place of study. The tasks within the Assessor
Observation Form must be completed in a workplace.
Assessment Requirements
The assessment requirements specify the evidence and required
conditions for assessment.
Each unit of competency can be unbundled to reveal three (3) key
assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied to understanding
the tasks described in the elements
3. Assessment Condition
- describes the environment and conditions that assessments must
be conducted under
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The associated assessment method in this kit covers all of these
components as detailed in the matrix to follow:
Units of Competency
Assessment Activities
Knowledge Assessment   
Case Study   
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ABOUT THE ASSESSMENTS
Assessment Methods
This workbook uses the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace
questions testing the student’s general knowledge and
understanding of the general theory behind the unit.
2. Case Study – Detailed scenarios and simulated environments
providing all necessary information required to complete relevant
tasks and activities.
Resources Required for Assessment
Assessor to provide:
 Case studies and simulations
 Information about work activities
You will need access to:
 A video recording device (e.g. handheld cameras, mobile phones,
etc.)
 Computer with access to Internet and email
 Installed software: MS Office Word (or equivalent), Adobe Acrobat
Reader
 Volunteer to play role of a client (see case study 2: Katie Devaney)
 Walking stick
 Any type of passenger vehicle that a care client would use (e.g.
minivan, sedan, etc.)
 A safe environment to simulate a vehicle transfer scenario (see case
study 2: Katie Devaney)
Assessment Workbook Version No. Produced
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