Performance Management System Support Report for Coral Cape Lodge

This report examines the performance management system implemented at Coral Cape Lodge, a family-run business operating in the real estate sector. The report begins with an introduction to the company's structure and operations, including various job roles and the importance of performance plans and indicators. It explores key aspects of the performance management process, such as performance appraisal meetings, employee recognition, and conflict resolution strategies. The report includes a job description for a Support Associate and a training plan designed to enhance employee skills. Furthermore, it addresses performance appraisal methods, motivational approaches, and issues encountered by the food and beverage team. The document also references several academic sources to support its findings and recommendations, making it a comprehensive overview of performance management within the organization.

Support Performance
Management Process

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
ASSESSMENT TASK 2.................................................................................................................3
1) Documents for Coral Cape Lodge performance management system...................................3
2) Training plan ..........................................................................................................................4
ASSESSMENT 3.............................................................................................................................5
Question 1:..................................................................................................................................5
QUESTION 2:.............................................................................................................................5
QUESTION 3:.............................................................................................................................6
.........................................................................................................................................................1

INTRODUCTION
Coral corps are running their family business which is managed by Rosemary who is a
well known accountant and investing their shares and money in real estate sectors. The are
offering different types of jobs to people such as full time office managers, joint office, food and
beverages etc. If the demands of the customers are maximised then floor cleaning persons and
waiters are called up in order to mange the extra burden. When the staff went out for doing any
operational work or at the lunch time rosemary looks after the office.
TASK 1
1 The performance plans are developed so that every employees carry out the work
according to their assigned time and this is an important factor in order to achieve success in
their operations. The plans should be adequate so that they can easily achieve success in their
working.
2 The performance indicators are related with analysing the performances of all the
workers who are involved in various operation's such as managing the accounts. The mains of
the organisation will be achieved if there is continuous monitoring of all the working which is
carried out by employees.
3 The performance appraisal meetings are organised as they are beneficial in order to
evaluate that organisation plans and policies are followed by the employees in order to carry out
their working operations.
4 The employees who are performing their business operations effectively should be
acknowledge for their hard work and if they are making any type mistakes then they should be
given training in order to complete their business activities effectively.
5 The review of appraisal by the employees consist of the following factors such as :
If there is disagreement about the outcomes then employees will not be able to achieve
their set goals and targets (Gruman and Saks, 2011).
The personal data of employees should not be revealed to any other person without their
approval this helps in keeping the information of person confidential and they will build trust
with the organisation.
If the employees are not given equal work and there is differential then it may results in
conflicting situation. All the employees at work place should be treated equally in all respect and
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there should be no differentiation on the basis of caste, creed, gender, colour or sex. This is an
important factor in order to execute healthy environment at work place.
The strategies should be implemented at work place as they are helpful in order to resolve
conflicts from work place and this is an important factor in order to make the employees achieve
their targets in desired times that have been allotted to them (Griffin and Moorhead, 2011).
In order to improve the performance management system of an organisation the working
of employees should be monitored on continuous basis and this is an important factor in order to
achieve growth and success for overall business.
The documents of all the employees should be stored at those places which are safe and
secure and these cannot be used by any other person without the approval of the senior authority
or the concerned person.
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ASSESSMENT TASK 2
1) Documents for Coral Cape Lodge performance management system
The document which is prepared by the Coral Cape Lodge for the performance
management system is Job Description which is given below as above:
Date: 10 March, 2018
Job title: Support Associate
Job level: II Grade
Department: Human Resource
Reports to: HR Manager
Summary of position:
Person should have knowledge about the role of supportive and should know about the Human
Resource roles and duties.
Essential job requirements:
Need a support associate
Required competence/education
Diploma in Human Resource and should have management degree.
Physical requirements
 Should have ability to work more.
 Should have to go anywhere.
Mental requirements
 Deal with complex situations
 Risk taking
Equipment used
 Fax machine
 MS- Office
 Telephone
Supervisory responsibilities
 Have ability to solve problems in a proper manner.
 Ability to wok in an independent manner.
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Working Conditions
10 AM to 6: 30 PM
2) Training plan
Trainees: Number of Trainees are 20
Objectives: To enhance knowledge and skills of employees
Duration Content Activities
5 to 15 days Communication skills Interaction classes, debate.
10 to 18 days Team building skills Seminars, Conferences
Training is helpful in enchaining skills and knowledge of staff members in an effective
manner. With the help of this performance level of employees will be better. From implementing
the performance management system, company can develop positive impact on the business.
3) Performance management system is helpful in improving effectiveness of employees and also
promote them. Through implementation of this kind of system helps in enhancing the
derivational level of employees (Mithas, Ramasubbu and Sambamurthy, 2011). It is
responsibility of manager to discuss about training plan and also prepare effective strategies or
policies to engagement or motivation of staff members. Manager should have the proper funds to
implement the training plan. Under this it is initialness that the performance management of
Coral Cape Lodge company should match with the objectives or aims of this organisation.
The performance level of employees can develop the positive or can negative impact on
business. If they will be properly trained or work together the n it will develop positive or good
affect on business. In case if they are not work in a team and arise conflict, its affect will bad on
business activities or performance level.
Performance management, learning and development all are different but they are link with each
other. If the employee interest to learn new things and its skills are developed then in this case
that individual will perform in an organisation in a better manner. It will be beneficial for an
organisation as well as employees. It is necessary that firm should maintain the quality of it
services and provide at the minimum cost. The main key elements of performance management
systems related to business objectives are planning, Monitoring and also development. Employee
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is a main stakeholder and system of performance provides benefit to employees is that it helps in
enhancing the effectiveness of staff members.
Performance appraisal is a systematic evaluation of employees performance and also
understand capabilities of person for development. Its main benefit to maintain performance of
staff members in a proper manner. Questionnaire is an effective methods to take feedback from
employees about organisation working culture or conditions.
ASSESSMENT 3
Question 1:
Performance appraisal is an effective method of motivating staff member's in a better
manner. In order to take review manage conduct an appraisal meeting and also take the feedback
from employees. It is concerned to performance review, development discussion, employee
appraisal and also performance evaluation through which employee performance is evaluated
and documented. It is necessary for manager to prepare a short or systematic procedure. After
making the procedure of performance appraisal, it is necessary to manger to peer managers and
also owners so that they will be aware about it and can avoid all problems like Anthony.
Anthony gives its contribution towards firm but his manager did not properly talk to him.
QUESTION 2:
Under this Anthony and Harry both are very hard-working employees. Anthony learned
many things from Coral Cape company and his skills are good but Harry is enthusiasts and he
seems another persons perform jobs. But Harry though that he is not better. So, under this for
increasing morale of both, manager of Coral Cape company use Two factor motivational
approach for the purpose of enhance their morale in an effective or better manner. This kind of
approach is beneficial for both staff members.
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QUESTION 3:
There was a problem noticed by the managers as the team of food and beverages were
not able to perform their business operations in effectual and planned manner. There
performances was reviewed according to the past data and thus it was noticed that there was
some disturbing trends. The problem faced by them was critical as they were not able to perform
their operations effectively in order to achieve their set goals.
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REFERENCES
Books and Journals
Gruman, J. A. and Saks, A. M., 2011. Performance management and employee engagement.
Human Resource Management Review. 21(2). pp.123-136.
Griffin, R. W. and Moorhead, G., 2011. Organizational behavior. Cengage Learning.
Mithas, S., Ramasubbu, N. and Sambamurthy, V., 2011. How information management
capability influences firm performance. MIS quarterly, pp.237-256.
Vukšić, V. B., Bach, M. P. and Popovič, A., 2013. Supporting performance management with
business process management and business intelligence: A case analysis of integration
and orchestration. International journal of information management. 33(4). pp.613-619.
Vom Brocke, J. and Rosemann, M., 2010. Handbook on business process management.
Heidelberg: Springer.
Hammer, M., 2015. What is business process management?. In Handbook on Business Process
Management 1 (pp. 3-16). Springer, Berlin, Heidelberg.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122). Springer
Berlin Heidelberg.
Alpkan, L. and et. al., 2010. Organizational support for intrapreneurship and its interaction with
human capital to enhance innovative performance. Management decision. 48(5).
pp.732-755.
Arzu Akyuz, G. and Erman Erkan, T., 2010. Supply chain performance measurement: a literature
review. International Journal of Production Research. 48(17). pp.5137-5155.
Walker, R. M., Damanpour, F. and Devece, C. A., 2010. Management innovation and
organizational performance: The mediating effect of performance management. Journal
of Public Administration Research and Theory. 21(2). pp.367-386.
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