Sustainability in the Hospitality Industry

This report explores the concept of sustainability in the hospitality industry and its impact on customer satisfaction and profitability. It assesses different management theories and leadership styles in the service sector, investigates the internal and external factors influencing management styles, and evaluates the current management and leadership styles in a specific service sector organization. It also analyzes the role of change management and future leadership skills in the service sector, highlighting the importance of sustainability in the hospitality industry.

Sustainability In the
Hospitality Industry.

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Task 1...............................................................................................................................................1
P1. Assess the different classical management theories and apply these service industry
context.........................................................................................................................................1
M1. Analyse management and leadership styles in specific service sector................................3
P2. Explain role of leader and different leadership styles in service sector................................3
P3. Review of management and leadership styles in specific service sector organisation. .......4
D1. Evaluate a specific organisation's current management and leadership style making link to
theorists and provide evidence....................................................................................................6
Task 2...............................................................................................................................................6
P4. Investigate the internal and external factors that influence management styles and
structure in selected service industry organisation......................................................................6
M2 Interpret about internal and external management influence structure................................8
D2. Critically analyse about how specific management styles which influenced and change by
internal and external factors services industry organisation. .....................................................8
Task 3...............................................................................................................................................8
P5. Assess current management and leadership hard and soft skills. ........................................8
M3. Evaluate current and future management and leadership skills that can crucial service
sector. ...............................................................................................................................9
P6. Discuss the future management and leadership skills required in service sector...............10
Task 4.............................................................................................................................................11
P7. Differentiate about service industry organisation and change management......................11
M4. Analyse how change management affect management and leadership.............................11
D3. Evaluate about change management and leadership skills. ...............................................12
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
The sustainability is focuses on meeting the needs of current basis without compromising
where ability about future generation to meet their needs. As the concept of sustainability
formulate on three basis pillars: economics, environment and social also known informally as
objective to earn customer satisfaction and high profit earning (A’yuninnisa and et. al., 2020) .
Sustainability emphasis business to form decision in terms of environmental, social, and human
impact for long term, rather than on short term gain such as next quarter earning profit. It
influences them towards better consider where more aspects is simply sustainable goal such as
commitment on zero waste packaging certain year. In hospitality, the role of sustainability to
keep services up to date and enhance customer satisfaction in more advance level.
In this report, the organisation Verdant Leisure, it is holiday park to operate where they
tend to offer holiday home ownership across United Kingdom. They mainly offers affordable
prices of hospitality to customer to meet their expectation. As per topic are tend to demonstrate
about classical management theories and Second task highlight about factors which which
influence different management styles (Chen and et. al., 2020). Current and future management
leadership skills of service sector. Management and leadership skill service industry context.
MAIN BODY
Task 1.
P1. Assess the different classical management theories and apply these service industry context.
Classical management theory is related on employees perception where they determine to
their physical and economic needs It mainly not undertakes where the account of social needs or
having job satisfaction. It determines advocates on effective specialise and having centralised
and decision making as well as profit maximisation. In small business owner and managers
which can benefits through to given has raise many of leadership approaches as well as best
practises to guide and grow organisation of overall size and structure. In perspective of Verdant
Leisure, there are some classical management theories on service industry are as follows.
 Frederick W. Taylor Scientific Management: It is study worker productivity and how
best to optimise it. Taylor is having engineering background to controlled experiments
that led for develop four principles of scientific management knows Taylorism. These
principles recommend towards scientific method to use determine about most effective
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and efficient way to perform task in workplace instead of depending for better judgement
as personal discretion of workers (De Brún and McAuliffe, 2020). Taylor principles
focuses on employees competency or efficiency in which they can optimise possible
outcomes. In perspective of Verdant Leisure company, where the major focuses on their
staff's competency to gain positive outcomes generates.
 Henry Fayol's Principle: It is mining engineer and superior executive in France. It is
considered to be one of most influence contribute towards modern management theory.
To improved effective productivity for better analyse on worker actions, Fayol took top
down approach. As per Fayol examined of an organisation through lens about manager
situation on might encounter. Through six function it consists forecast plan, organise,
command coordinate and control. The Fayol forms 14 main principles of administration
that outline hoe manager should organise and interact within employees. In Verdant
leisure helps to trained employees for appearing towards attain task to promoting
employees for initiative and team work for gain positive outcomes.
 Max Weber Bureaucratic Management: Max Weber was German sociologist who
developed and bureaucratic management theory, this focuses on structuring organisation
on hierarchy through fashion with having clearance rules of governance. The principles
of Webber's is to creates ideal system include a clear division of labor, having
hierarchical chain towards effective regulation and rules (Evans, Sanner and Chiu,
2021). These rules and regulation helps to build better relationship between peoples and
personality.
 Elton Mayo's human relation theory: Elton Mayo was an Australian born
psychologists and Harvard researcher who support for creates effective human relations.
The only objective is to conducts experiment dissatisfied employees on changing
working condition through including lighting, temperature, break times and length of the
work day but observed that regardless to fluctuates which increases productivity. In
situation of Verdant Leisure which it helps to conclude that increases worker
performance that can change environment to paying attention towards them.
Evaluation
As per above theory is allows major practises on Verdant Leisure company, this helps to
scrutinize their employees performance in effective manner to gain positive and competitive
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advantages. Every management theory plays important role, but Fayol principle aspect is suitable
for hospitality services advancement to effectively sustain better competitive advantages in
hospitality sector.
M1. Analyse management and leadership styles in specific service sector.
To analyse management and leadership styles to elaborates about leaders and managers
working strategy of Verdant Leisure company that plays an important role to gain competitive
results. As styles are define similar concept to demonstrate about decision making process in
which situation basis leaders can change their leadership skills and style. Similarly, in
organisation manager can adopts their management style on the basis of issues and challenges
raises to accomplish objectives (Fitzsimmons and Callan, 2020). In Service sector such as
Verdant Leisure their management and leadership style are commence to approach better way in
which it creates systematic compliance to attain sustainability outcomes.
P2. Explain role of leader and different leadership styles in service sector.
There is importance leadership qualities of manager in hospitality venture to raises
effective outcomes and having mutual respect in work environment is critical. Problem solving
in which skills through manager that develop within good presence of mind, excellent verbal
skills to negotiate between competing within interest. As leadership is an important where the
elements to approach effective directive approach in context of management. It build confidence
where the ability towards zeal among people and creates an urge in them to being as successful
leader. In perspective of Verdant Leisure company, there is different roles of leaders are:
 Setting up goals: An individual which is expected to creative function or having
certain layout out to setting up effective goals. These goals guides to form hospitality
firm policies where subordinate to work on Zeal and confidence to attain task in
systematic manner.
 Organising: It is second function where leader is to design structure or shape as per
situation and organisation traits according. This structure assign important roles and
responsibilities towards appropriate roles and responsibilities towards individual
abilities on components that accomplishment of enterprise goals. Similarly in
hospitality industry there is systematic structure where staffs and other function works
on organisation design. This demonstrate about assigned roles and responsibilities in
effective achievement enterprise goals.
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 Initiative Action: It is further step where leaders are initiative to enhance some sort of
action where it depends on decisions and fair judgements. As leader guides their staffs
but main decision is under takes through top level management. On the hospitality
leaders trained their staff through which they can contribute work process as per
requirement to gain positive outcomes.
 Co-ordination: A leader is to reconcile where the interest towards individual member
of group with that of organisation. This has to ensure about co-operation from group in
realising with have common objectives. To creates more staff coordination where it
enhance high effective efficiency for more gaining challenges in effective manner.
Leadership styles:
Leadership style depicts refers on leader's characteristics behaviour when directing,
motivating, guiding and managing groups of people. As in hospitality context effective leader
inspire towards political movements and social change. There are different leadership style in
perspective of Verdant Leisure venture such as follows:
 Autocratic Leadership: These leaders are known as autocratic leaders where they
have high level of decision making and not involve others to share their suggestion on
specific decision making. Leaders in autocratic are highly goal oriented to guide and
motivate to others by commanding effective manner to attain effective work
outcomes.
 Participative leadership: This leadership process where democratic leadership to
creates an effective leadership style. Democratic leaders provides typically enhance
more effective leadership style. In this situation leaders allows their member to share
suggestions and opinion in freely manner as well as motivates to participate to attain
task to gain positive outcomes. To participative leaders are encourage member and
engaged process to motivated and creative strategies to gain positive outcomes.
P3. Review of management and leadership styles in specific service sector organisation.
Management: It is practise about create strategic plan and enhance effective decision
making towards an organisation to reaching objectives and goals effectively and efficiently. As
verdant Leisure allows their activities to manage as per compliances manner (Gomez-Trujillo
and Gonzalez-Perez, 2020). Different department of hospitality measures to enhance work
outcomes to gain competitive advantages. In hospitality, Food and Beverages, Food Production,
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Housekeeping, Front Office etc. These department commence their work roles to creates
positive outcomes expected.
There are different management style in context of Verdant Leisure are:
 Autocratic management style: It is one most controlling about management style
where variation through autocratic, persuasive and paternalistic. The mangers which
makes undertakes all decision making within workplace. The communication with this
type of management is conduct through one way manner where employees shares their
ideas and contributes to encourage through necessary. This commence about roles and
responsibilities that helps to follows to scrutinize direction which is being constant use
which is supervised in effective manner. In context of Verdant Leisure company
autocratic management shows their skilled and unskilled to having clear direction.
 Democratic Management style: This style involves managers to reaching decision
within the inputs about employees but being responsible towards making final
decision. There are many variation through management style management
consultative, participative and collaborative style which enhance importance of
employees (Goswami and et. al., 2020). Employees and ideas get to shared where the
communication is to cohesive team. In perspective of Verdant Leisure, employees are
tend to provide effective decision making that commence to allows participate in every
aspect of work process.
Leadership Style :
It is also having certain aspect of styles which is use by leaders of Verdant Leisure to
making their staff more efficient on which they can attain possible way of outcomes.
 Authoritative style: As per this style is indicates about better leadership style on which
leaders are positive influence towards confident to raise expectation while engaging
followers through along side these uncertainty. This leaders to under takes time towards
explain common goals. For Verdant Hotel, this leadership style allows leader to
motivates and influence staff to accomplish common goal is customer satisfaction.
 Coaching Style: As per coaching leadership style in which leader to coaches view after
reservoir towards talented to developed. As per leader who uses towards approaches
that seek for unlocking people's potential.
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 Affiliate Style: this style is comprising about understanding emotions of employees
and leaders must provide allocate essential requirement where open connect him or her
need advancement.
Evaluation:
On above perspective Management and leadership style are two different style where it
connects to systematic management for attain positive outcomes in hospitality services.
Leadership styles helps to analyse performances and motivates to employees for accomplish task
from leader guidance. Management style helps to manage internal structure to gain optimum
competitive advantages in effective manner.
D1. Evaluate a specific organisation's current management and leadership style making link to
theorists and provide evidence.
On mapping the situation of Service industry where the current management and
leadership style used in Verdant Leisure company is Democratic leadership style in this each and
every staff share their thoughts and opinion in free manner. This can enhance positive working
environment (Gunarekha and Binoy, 2020). As in other hand Management style is follows
Autocratic style as because it consists to undertakes overall decision making and manage
employees to assign them roles and responsibilities where they could effectively sustain positive
outcomes.
Task 2.
P4. Investigate the internal and external factors that influence management styles and structure in
selected service industry organisation.
There are some factor which link towards internal as well as external manner which
creates opportunities and challenges within organisation premises in context of Verdant Leisure
hospitality context:
Internal Factor:
 Value System: It means about to related with organisation that ethical beliefs that guides
towards organisation where it accomplishing mission and objectives. As the value system
about business organisation also determines their behaviour of employees in society
perspective. The system of value is consisting promoters towards business firms has an
important on choice business policies as well as practises. As in Verdant Leisure are not
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use any other kind of negative service such as high range of liquor ias this hospitality
venture facilitates holiday park service.
 Mission and Objectives: The objectives of overall firm is tend to predict profit
maximisation for long run perspective. Mission is defined towards overall objectives to
influence better business related direction economic activities. Similarly, Verdant Leisure
also having their mission, vision and objective that enhance systematic manner.
 Organisation structure: It refers about such aspects towards such things of composition
of board structure of directors, the number of independent director of extent professional
management and share holding pattern. The nature of organisational structure which ahs
influence in decision making in an organisation. An effective working of business
organisation requires that is organisation structure should be conductive in quick decision
making (Ivanov and et. al., 2020). The board of director about Verdant Leisure helps to
highest decision making to enhancing business organisation. It allows important policy
decision regarding direction about growth of business which supervises its overall
functioning for accomplishment goals and objectives.
External Factor:
 Organisation Environment : This is one of most important where particular work where
the environment towards its own value, which is legacy for past leaders as well as current
leadership. In context of Verdant Leisure company focuses on customer, staff, investors
and better resources all these play important role for helps better sustainable in
hospitality.
 Organisation Resources: The role leaders are dependent on organisation resources are
valuable in technology and other equipments to enhance better sustainability to
accomplish gaols and objectives. The success of management and hospitality is depend
upon resources availability that enhance effective service in Verdant Leisure.
 Employees Roles: As employees undertakes role of organisation where his defined
position that undertakes roles and responsibilities to perform in relationship within others.
In Verdant Leisure company, as it is hospitality venture in which manager allows to
assign individual roles and responsibilities as per capabilities. Employees also affect the
organisation by their work ethics and personal values. Roles to roadblocks that leaders
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must recognise that reduce to helps staff leaders must recognise and reduce in order to
help staff accomplish their task.
M2 Interpret about internal and external management influence structure.
The external and internal factor which impact on management style of hospitality style
structures in Verdant Leisure company. Internal factors is enhance valuable towards mission and
objectives for organisation perspective where employees and superior can attain their target as
per requirement. External factor which analyse is manpower, clients and resources these are
main reliable source that plays an important role to gain positive outcomes. Thus, in hospitality
these external and internal changes occurs more opportunity and challenges in eh way of
profitability.
D2. Critically analyse about how specific management styles which influenced and change by
internal and external factors services industry organisation.
As per the specific management styles that demonstrate which impact to highlight
internal and external factor. In situation of Verdant Leisure, their management style is Autocratic
Style follows that is suitable to company as the productive outcomes generates and it helps to
forming decision making (Jeong and et. al., 2020). The role of external and internal factor in
management style to raises profitability or challenges in which hospitality service get to attend
better work enhance positive outcomes.
Task 3.
P5. Assess current management and leadership hard and soft skills.
Skills and competency plays an important role in which it creates high performance turns
into better productivity within organisation. There are two types of skills hard and soft in which
Hard skills are link with job experience and abilities in which employees perform their duties in
productive manner. Soft Skills are highlights about the personal qualities that helps to employees
for attain positive way of outcomes in workplace (Kanat-Maymon, Elimelech and Roth, 2020).
In terms of hospitality there is highly require about hard skills where technical factor involves in
it. The Verdant Leisure company mapped to ensures about individual candidates that contributes
towards working environment that attain high competitive advantages. For example: Food
production, food and beverages and other operation work which involves high level of skills and
competency to attain positive outcomes. Some of skills such as Problem Solving, must capable
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to work in well groups, communication skills, strong work ethics, time management and team
leadership. These important hard skills must require for more productive knowledge that creates
high efficiency of workforce.
Soft Skills are allows to creates empathy and emotional intelligence which it goes
towards digital transformation through better tourism industry. Team work and stress and time
management along with problem solving where strategy and innovation to creates more
creativity. In hospitality venture like Verdant Leisure, these soft skills of management is allows
to creates more advantages to effective use of positive outcomes.
Leadership perspective, there is high intensity of hard skills involves such as
communication skills, effective coordination teamwork and time management. It creates major
role inj hospitality skills to motivates employees. A leader plays overall role to construct that
enhance for more creativity that obtain high intensity such as technical skills, computer skills
such as Microsoft office skills, analytical skills and marketing skills to gain more competitive
advantages.
For soft skills in Leadership, it is as similar as management where communication, team
work, decision making and problem solving to effectively attain positive outcomes (Khan, Mirza
and Khushnood, 2020). In hospitality, Verdant Leisure soft skills of leaders can helps to
understand staff about job role clarity that emphasis to get scrutinize which enhance expected
results.
M3. Evaluate current and future management and leadership skills that can crucial service sector.
For above current and future management and leadership skills in organisation where
employees enhance to contribute for attaining positive outcomes. Some of skills of management
is decision making, advanced organisation norms and policies for working structure maintained
effectively (Sutawidjaya and Nawangsari, 2020). As per Verdant Leisure, need of developed
management skills is play vital role to creates effective role that enhance better working
outcomes to allows efficiency and flexibility improves. Leadership skills to makes more
improvement in creativity skills as well as to makes depth analysis for attain task or project that
leads to successful manner.
P6. Discuss the future management and leadership skills required in service sector.
In today's scenario, technology or resources get update on constant basis in which work
ethics and regulation process improvised in effective manner. Through this situation future
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management and leadership skills in hospitality Verdant Leisure company that allows wide range
of opportunities in terms of new business platform, unique Artificial resources, plenty of
hospitality jobs etc. There are some of future management skills are:
 As per changing of technology models in upcoming next years there would be high
adoption which will accelerate to enhance better job unaffected (Korzynski and et.al.,
2020). The technology becomes pervasive through places of business in which it creates
high job position big data management.
 On perspective manager role, they will require new leadership skills to mapping future
uncertainty in business. In context of hospitality business the role of new leadership skills
can enhance more creativity or innovation in services and food deliverables. It might
increase staffs work accuracy that will impact on service productivity in effective
manner.
 After new leadership skills enhancement manager of hospitality will determine towards
result oriented. As manager will require to develop skills working within members all
over country in the world.
Future Leadership Skills:
 Maker Instinct is refer about ability in which individual inner drive to build and
developed things or aspect that connect to making more work opportunity.
 The clarity of ability where it measures to contradictory to future perspective that is not
get mapped easily.
 Immersive learning ability by preparing for the future requirements to make it well
experiences (Leclerc, Kennedy and Campis, 2020). It will provides chance to operates
which is situation that does not make any sense of old models and behaviour or skills
enough succeed.
Task 4.
P7. Differentiate about service industry organisation and change management.
The change management is plan one of most important to defined methods and manner in
which company describes and implement change within both internal and external processes.
Effective communication and decision making is one of most important success factors effective
change to allows more scope of development (Moktadir and et. al., 2020). In hospitality service
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sector, change management bring new vision and mission on which to execute attain task in
positive manner.
Service Sector is refers about economy that demonstrate about unique level of services offers.
There are different types of service industries in which impact of change management: Travel Service industry: The travel emphasis about tourism industry as well as
airlines.. The role of change management in travel management is to improves online
ticket booking and infrastructure development where resources like airlines related for
better facilities provides.
 Media and Entertainment Industry: The technology intervention and advancement to
creates huge expansion of media and entertainment industry. There are some of
channels which provide valuable information services like News, digital radio station,
newspaper, internet etc. Change management plays an important role in media and
entertainment service platform, as technology and resources update in constant basis
through which news and other interesting or knowledgable content information shared
(Nawangsari and Sutawijaya, 2020). These information sharing enhance through OTT
platform, Netflix and other digital content.
M4. Analyse how change management affect management and leadership.
The change management affects to management and leadership skills to creating a new
organisation where designing new work processes and implementing new technologies to
potential mapping (Ozbekler and Ozturkoglu, 2020). As it encourage to attain long term goals for
attain major work outcomes in one way of other impacts the whole change organisation. Skills
and competency these two aspect of employees impact by change management within
organisation in terms of work force policies and other managerial aspects.
D3. Evaluate about change management and leadership skills.
Impact of change management allows more development in leadership and management
skills in service sector that enhance to improves quality of service and efficiency. Management
skills get improves through change management as per situation. Leadership skills allows to
having sector developed in better work attainment (Suhairom, Said and Abd Hamid, 2020) .
Change management allows different perspective to adapting changes to development purpose as
leaders having their point of view to change their work style or strategies in productive manner.
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CONCLUSION
From above report Sustainability impact on hospitality service industry in which different
classical management theories which allows different service industry that enhance Fayol
principles and Taylor principles to improve managerial practises. Roles of leader demonstrate
where they implies different leadership styles such as Autocratic and democratic as per situation
basis that improves service. New management and leadership styles in specific service sector that
allows high efficiency of staffs on attain efficiency. Internal and external factors which influence
management to0 improves work quality structure in service industry. Current management and
leadership influence styles and structure improves effective manner. Different services industry
organisation change on management system and leadership by implement of new policies and
other regulation that change overall work process.
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