Sustainability and Transformational Leadership in Heritage Organic Cleaning Services

This report analyzes the leadership and sustainable practices of Heritage Organic Cleaning Services. It identifies the impact of events, challenges, and transformational changes on the organization and discusses how they are managed with a focus on sustainability and transformational aspects. The report also covers the alterations and recommendations for the organization.

Sustainability
and
Transformational
Leadership

Table of Contents
Introduction.................................................................................................................................................3
Main Body...................................................................................................................................................3
Leadership and Sustainable practices......................................................................................................4
Identify impact of an event, challenge, transformation or changes policy...............................................5
Discuss how the challenges are managed by the organization with focus on sustainability, leadership
and transformational aspects....................................................................................................................6
Discuss how the organization altered or evolved as a result of change or impact....................................8
Recommendations.......................................................................................................................................9
Conclusion.................................................................................................................................................12
References.................................................................................................................................................13

Introduction
Leadership is an art of motivating, leading and guiding the individuals in an efficient
manner. It is a practice wherein leaders provide guidance, support to the employees so that they
grow in career. In current time, leadership is evolving rapidly. Now, the leaders encourage to the
employees rather giving them command. Transformational leadership refers to a style wherein
leaders motivate; stimulate individuals to introduce creative and innovative practices in the
organization. It is an approach which causes changes in individuals & social system. In addition,
this leadership style facilitates positive changes and valuable changes in the followers.
Sustainable and transformational leadership style is related to encourage employees so that they
can contribute towards the long-terms success & growth of the organization (Chen, Lee and
Wang, 2020). In the present study, heritage organic cleaning services is taken into
consideration. It offers environment friendly dry cleaning services. The main aim of the business
entity is to promote the eco-friendly practices. Here, the company believes in respecting the
environment, health, safety and well-being of the customers. The report will cover analysis of
leadership & sustainable practices or policies. In addition, impact, challenge and transformation
caused by the change policy will also take into consideration in the following report. Further, the
way of managing the challenges by the organization will also discuss in the study. At end, it will
covers suitable recommendations that will benefit the organization and its stakeholders in the
future period of time.
Main Body
Overview of the company
Heritage organic cleaning services aim to promote eco-friendly practices to ensure
healthy and safe environment for the customers. For this purpose, the organization has also
established a partnership with the leading manufacturers regarding fully organic industrial and
housing cleaning products. These products are not harmful and safe from the environmental
prospective as well. The major activities of the entity is to focus on cleaning and fumigation. The
main focus of the entity is on cleaning services by protecting the environment at the same time.
Additionally, the two major revenue sources of the entity are fees from service contracts and

retainership fees. The core value of the entity is to deliver the best possible services to the
customers in order to attain higher level of satisfaction.
Leadership and Sustainable practices
Leadership practices
Leadership is a quality which makes a person enable to guide, lead and motivate the
followers. It is an art through which one can easily handle the team of individuals efficiently. In
context of heritage organic cleaning services, practices of leadership are mentioned below:
Mentor relationships: A good leader work beyond to provide training, support the
employees. Adapting suitable leadership style is crucial in the current time. In the changing
environment, it is imperative for the leaders to adjust their leadership approaches to make the
efficient use of skills & potential of the employees (Ravitch and Carl, 2019). In the respective
company, leaders act as a mentor and guide employees at each and every stage.
Encourage employees: Motivating employees is one of the most crucial practices of the
leader. They encourage individuals to go beyond their comfort zone in order to attain success in
an efficient manner. A good leader always push followers to achieve milestones for future
growth. In context of heritage organic cleaning services, leaders also follow the practice of
motivating employees. They stimulate employees to work with utmost efficient to ensure the
success of the organization.
Give real time feedback: For the betterment of the employees, it is important to provide
them true feedback (Al-Mansoori and Koç, 2019). In heritage organic cleaning services, leaders
give honest and fair feedback to the individuals whether it is positive or negative. It helps the
employees to understand their current position in the organization.
Sustainable practices
Sustainable practices refer to the adopting of environmental friendly practices in the
business. It is about offering quality and value to the customers. In context of heritage organic
cleaning services, the major sustainable practices are mentioned below:

Using environment friendly practices: In the respective company, they ensure to follow
such practices which are positive from the environmental prospective. The organization also
ensure to maintain healthy and safe environment in order to ensure the well-being of the
customers.
Purchase energy efficient products: In heritage organic cleaning services, they use the
efficient resources. They utilize such raw material and resources which are favorable for the
environment (Robertson, 2018).
Develop sustainable work practices: In context of the respective entity, they focus on
maintaining positive environment at workplace so that the employees can work with the
company for longer period of time.
Identify impact of an event, challenge, transformation or changes policy
Different events have major impact on the entity. It brings transformation in the
organization and cause ample of changes. Due to events, organization needs to introduce
transformation in the business which further causes several challenges. These challenges affect
the business functions in a profound manner. Pandemic has affected each and every business.
However, the requirement of cleaning services is increasing rapidly. In current time, people are
highly concern about hygiene and sanitization. Hence, the demand of cleaning services is
increasing day by day. In context of heritage organic cleaning services, the company witnessed
high growth in the demand of their services during pandemic. Due to the changing attitude of the
people and their concern about health demand of cleaning services has been increased that will
also enhance the revenue and profit margin of the entity.
Contemporary drivers of change: In contemporary time, there are ample of factors
which cause changes in the business functions. It includes several elements which are related to
the external environment. For this purpose, a model called PESTLE analysis is taken into
consideration. Here, the elements of the model are explained below:
Political Factors: In context of heritage cleaning services, they are affected by the
change in the political environment of the country (Al-Mansoori and Koç, 2019). Here, the
political instability creates ample of issues for the entity that can further affect their operations
efficiently.

Economical Factors: It comprises elements such as interest rate, inflation, foreign
exchange and more. In reference of heritage organic cleaning services, they are affected with the
economic events such as COVID-19. In addition, the purchasing power, demand & supply and
other such factors also affect the operations of the entity.
Social Factors: This element of PESTLE model is related to the change in attitude,
personality, perception of the customers. Post COVID- 19, people are more concern regarding
hygiene and cleaning services which will enhance the demand of cleaning services in an efficient
manner.
Technological Factors: In the cleaning industry, different technologies such as robotics,
UV radiation, drones and more are used (Robertson, 2018). In context of heritage organic
cleaning services, they are affected by the new & advance technologies that are being introduced
in the industry. Here, the change in the technology will influence the operations of the entity
profoundly.
Legal Factors: In the current era, modifications in rules & regulations also influence the
operations of a business entity. In context of the cleaning organic service industry, they are
affected by the changes in the legal environment of the country.
Environmental Factors: The cleaning industry has a profound impact on the
environment. In this situation, improvisations in the environmental laws will put a profound
impact on the operations of the respective business entity.
Discuss how the challenges are managed by the organization with focus on sustainability,
leadership and transformational aspects
Due to change in the environment, heritage organic cleaning services is facing several
issues which need to be managed in an effective way. Here, the entity manages the challenges
through suitable sustainability and leadership practices.
Sustainability aspects:
In heritage organic cleaning services, they focus on using eco-friendly resources to
provide best possible services to the customers. They ensure to use efficient material, equipments
and other tools to ensure minimize the negative impact on the health and well-being of

individuals. In addition, they keep health & safety of the society at propriety and design the
services accordingly. These sustainability practices help in making efficient use of available
resources. Additionally, it also plays an integral role in attainment of the organizational goals
while following the sustainability practices in an efficient manner.
Leadership aspects:
Leadership is a crucial way to manage the workforce of the entity in a proper way. In
heritage cleaning services, leaders follow suitable ways to motivate, lead and guide staff
members. In this context, theories of leadership followed by the company are mentioned below:
Transformation leadership theory: It is a leadership style wherein leaders encourage,
motivate and inspire employees to embark creativity and innovation in the business setting. Here,
the constant support of leaders motivates employees to put their best for the success of the entity
(Hawkins, 2021).
Transactional leadership theory: Under this, leaders rely on punishments and rewards
to get the desired work done from the staff. In this approach, they use both positive & negative
reinforcement in order to inspire employees in an efficient manner.
Autocratic leadership theory: Here, leaders keep control on the decision-making
process. They do not take the inputs from workforce. It is wise to adopt this approach where
control is necessary.
Democratic leadership theory: It is also known as the participative leadership wherein
leaders invite employees to participate in the decision-making process. Here, they provide
opportunity to the people to demonstrate their skills and capabilities (Pham, Pham and Dang,
2021). In heritage cleaning services, leaders follow transformation theory of leadership wherein
they encourage employees to put efforts for the betterment of the entity.
Lewin change management model: In the respective company, this model is followed
so that the change practices can be implemented efficiently. Different stages of the model are
explained below:

Unfreezing: It is the first step of the respective change management model. Here,
employees are likely to resist the changes as they are not able to cope up with the change
practices efficiently (Shaughnessy and et. al., 2018). In this situation, leaders of Heritage organic
cleaning services are required to create awareness and demonstrate the employees how
significant the change is for the company. At this stage, they also maintain proper
communication with subordinates to develop an appropriate environment within the company.
Change: After unfreezing the next step is implementing changes in the organization. At
this stage, people actually move towards the transition. In context of heritage organic cleaning
services, they implement changes in real context and also arrange necessary training so that the
employees can work in the change environment efficiently.
Refreezing: It is the final stage that is related to the stability of changes. Under this, it is
expected that the employees will work in the change environment for longer duration (Alrowwad
and Abualoush, 2020). For this purpose, leaders of the respective company motivate employees
by appropriate monetary and non-monetary ways.
Discuss how the organization altered or evolved as a result of change or impact
To work in the changing environment, organization adopted ample of strategies. They
made alterations in the existing practices which allowed the entity to evolve over the period of
time. In this context, McKinsey 7’s model is mentioned below:
Strategy: This element is related to preparing effective strategies and plans for future
growth & enlargement of the organization (Le and Lei, 2018). In context of heritage organic
cleaning services, their main strategy is to provide better experience to the customers that is
crucial for long-terms and effective relationships. It helps the business entity in attracting more
number of buyers in an efficient manner.
Staff: It comprises the individuals who perform the organizational task efficiently. In the
respective entity, they have efficient staff who are involved in administration, cleaning and other
work. Here, they hire potential employees after proper screening and also provide suitable
training to them.

Style: It is a crucial element of the respective model that is based on the style adopted by
the managers and leaders to handle the workforce. Style of leaders and managers significantly
affect the potential of employees (Sulistiyani and Rahardja, 2018). In heritage organic cleaning
services, leaders adopt transformational leadership style wherein they motivate, inspire and
encourage employees constantly to take part in the innovation and creative practices of the
entity.
Skills: Under this, actual skills & competencies of the employees of the organization is
taken into consideration. If employees are skilled, they can contribute towards the success of the
company. In context of heritage organic cleaning services, they recruit competent candidates.
They hire such employees who can perform the assigned work efficiently by utilizing own skills
& capabilities.
Structure: It demonstrates the way how a business is organized. Each & every entity has
a particular structure that affects the relationships of employees and employer (Kim and Park,
2020). In reference of the respective company, they follow functional organizational structure
wherein different roles & responsibilities are performed by different departments.
System: This element signifies the daily activities and procedures that used by the
employees to get the job done. In heritage organic cleaning services, there is a systematic
procedure is followed so that the employees get clarity regarding their working practices.
Presence of a systematic procedure provides clarity to the workforce.
Shared value: In this, core value and work ethics of the organizations are included.
These values help in maintaining a collaborative environment at work place (Al-Ghazali, 2020).
In context of the respective entity, they follow the proper work ethics and culture. Here, each and
every employee needs to follow the ethic and culture efficiently.
Recommendations
The heritage organic cleaning services is facing several challenges. It is important for the
entity to undertake some crucial strategies in order to facilitate improvements in future period of
time. In this context, necessary recommendations are explained below:

 It is suggested that the company is working in an ever changing environment. In current
time, new and advance technologies are being introduced in the field of cleaning services.
In this situation, the entity is required to adopt new and efficient techniques such as
robotics, automation and more. It will help the organization in offering best possible
services to the customers. In addition, using effective technology will also make the
company enable to sustain in the competitive business environment for longer period of
time.
 In present time, there are various new policies have been introduced by the government.
Additionally, COVID-19 has also facilitated changes in the business environment. For
this purpose, the heritage organic cleaning service is required to analyze the changes in
the legal environment. Hence, they need to modify their own practices so that they can
survive in the challenging environment for longer duration. It will help the entity in
eliminating the legal hassles and operating the business efficiently.
 However, the respective entity is following necessary practices to support sustainability.
But, they need to use efficient resources which are eco-friendly too. In this context, they
can use such resources which generate maximum production on minimum cost. For this
purpose, they need to use suitable recycle and reusing practices to effectively use the
available resources for the betterment of the business entity.
 It is suggested that the company need to use artificial intelligence and other such
technologies to enhance the productivity. Using AI will ease out the business process and
reduce down the complexities in an efficient manner.
 It is analyzed that the company is introducing ample of changes in the working
environment. For this purpose, they are required to arrange training sessions to enhance
the capabilities of work force. It will improve the level of efficiency of the employees and
make them capable enough to contribute towards success of the entity in an efficient
manner.
The above-recommendations are based on the analysis of the operations of heritage organic
cleaning services. These recommendations are viable and effective. Effective implementation of

the above-recommendations will allow the organization to face the uncertainty and meet with the
pre-defined objectives effectively.

Conclusion
It is summarized through the above-mentioned information that sustainable &
transformational leadership practices are based on adoption of effective leadership practice for
long-term success of the organization. The above-study is based on heritage organic cleaning
services that is known for the use sustainable practices in the cleaning services industry. It is
concluded that the organization follow suitable leadership and sustainable practices and policies.
In addition, there is discussion regarding challenges, transformation, contemporary issues faced
by the company. It is concluded that the organization also adopt crucial ways to meet with
challenges in an efficient manner. Here, the way in which entity has evolved has also discussed
in the above report. Further, it is analyzed that the company needs to adopt updated technology,
automation, train the employees and follow the sustainability practices for future betterment and
growth.

References
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