Sustainable and Responsible Management in Tourism

This essay explores the concepts of sustainable and responsible management in tourism and their implementation in various destinations and hospitality organizations. It discusses the differences between the two concepts and their impact on the environment and society. The essay also highlights sustainable management practices, policies, principles, and procedures adopted by tourism organizations.

Sustainable and
Responsible Management
in Tourism

Table of Content
ESSAY.............................................................................................................................................3
REFERENCES..............................................................................................................................11

ESSAY
Sustainable and responsible tourism are the new practices that are used by businesses
working in hospitality industry aiming towards mitigating the historical negative impacts and
effects imposed by tourism practices towards the environment and to the global stability.
Sustainable tourism and responsible tourism are two different terms and cannot be used
interchangeably. These are two parallel concepts having similar mission with different
implementation techniques. Sustainable tourism aims to make positive economic, social and
environmental impact of the tourism practices and activities conducted in the host destination.
On the other hand responsible tourism depends on individual actors that is it refers to the ways
visitor’s, residence and small businesses involved in the tourism activity communicates with the
destination. The term sustainable management and responsible management in tourism clearly
relates with two different aspects and depends upon separate factors (Edgell, 2019). Sustainable
management in tourism refers to adopting appropriate practices in order to provide positive
impact on the host to destination. On the other hand, responsible management in tourism refers
to undertaking a systematic and critical approach by visitors and other related parties of tourism
industry within the destination. The report will be aiming towards understanding a clear
difference between sustainable and responsible tourism in regards to a respective destination and
tourism hospitality organisations. Along with it the essay will also be discussing sustainable and
responsible management practices, policies, principles and procedures which are implemented in
respective destinations and adopted by tourism organisations in the most feasible and reliable
manner.
According to the views of Fram. A. (2016), both the terms that are sustainable tourism
and responsible tourism are different from one another holding separate goals, conducting
different activities and looking over separate concepts. Sustainable management of tourism is
defined as unique impact tourism industry is aiming to impose on the host destination in respect
to sociological, economical and environmental notion. The practice of sustainable management
of tourism sector of a particular destination depends upon the actions of stakeholders and
political leaders who are working in the hospitality industry and for making improvements by
using fair policies of redistributing profits, alleviating poverty, developing and implementing
new social protection acts and measurements introducing stable environment. In simple terms

sustainable management of tourism is an integral part of the hospitality industry and needs to be
continued as a practice of the business sector.
Responsible management of tourism it differs from sustainable management practices in
the sector where the dependency is upon the indivisible actors or the participants in the tourism
sector. The major stakeholders who are concerned with responsible management of tourism are
the small and large businesses involved in tourism industry, the visitors visiting the respective
destination and the local residents. The notion of responsible management of tourism refers to
the unique and variant ways in which all the stakeholders interact with one another and link
themselves to the respective destinations. This relates to make responsible choices for fostering a
positive interaction among them with the host destination and the tourism sector of it (Mathew
and Sreejesh, 2017).
In very simple terms both sustainable management of tourism and responsible
management of tourism are aligned with one another and works correspondently where the first
approach look towards tourism industry at macro level on the other hand the second aspect takes
up the view towards the destination and tourism approaches at micro level. The sustainability
practices of tourism industry depends upon the treatment taking place for betterment of the entire
destination on the other hand the tourism practices which are responsible in nature are adopted
by the organisations and the other stakeholders related with the tourism activities and bring
strategies towards the organisational in its practices and performances.
According to a report best buy World tourism organisation (UNWTO), sustainable
tourism development and Management practices are applicable to all form of tourism
destinations, mass tourism and other niche tourism segments (Higgins-Desbiolles, 2018). There
are different sustainable principles referring to Macro cultural aspect of tourism management and
development in order to establish a suitable balance in all the three dimensions of macro cultural
components and guaranteeing the long-term sustainability of the attractive tourism locations of
the host destinations. These sustainable principles of tourism are as follows:
Optimum utilisation of environmental resources, this is a Major principle which
constitute critical factor in tourism development, maintaining an ecological balance and process
in the industry and enabling the destination to conserve the natural Heritage and biodiversity. For
example according to the United Nations development programme inclusive growth programme
developed a policy ensure that the tourism sector of the area meets the needs of local

communities and protects natural as well as cultural heritage of the United Kingdom and the
different destinations in it like London.
Respecting the social cultural authenticity of the destination, the policy refers to
conserving and protecting the local living cultural heritage and traditional values of the
respective destination along with contributing to intercultural understanding and tolerance.
According to this policy of the World tourism organisation it stated that the local cultural values
and social cultural authenticity of London as a destination as well as different communities living
with it needs to be conserved and protected for which the tourism organisations provide their full
contribution and support.
Ensuring long term economic operations enabling benefits to all stakeholders, as for
developing sustainable tourism and managing the sector in sustainable form it requires the
inform the participant and stakeholders. The policy looks towards bringing stable employment
and income opportunities for local people of London as a destination in order to socially support
the host decimation and contributing towards poverty alleviation agenda of the industry (Hall,
2019).
These different sustainable tourism and management policies requires the stakeholders to
be relevant and informed such as strong politician leaders to make sure that they are widely and
highly participate in development of the destination as a sustainable. Achieving the name tag of
sustainable destination is not a temporary process it is an ongoing and a permanent process. in
the same manner in London as the destination require constant monitoring and evaluation of all
the impacts imposed by certain policies implemented by the government and political leaders in
order to make the destination sustainably managed. Along with it the tourism industry also needs
the regular introduction of necessary primitive and corrective measures. However, adopting
sustainable management practices for running the tourism sector of London it is also important
that high level of tourism satisfaction and meaningful experiences are provided to tourists
visiting for making show that the sustainable practices are being promoted and awareness in the
society about sustainability is continuously being raised and ongoing.
Sustainable tourism and Management requires certain principles around which the entire
concept can be revolving as well as an appropriate framework can be used by businesses in order
to understand the importance of the notion and do make sure that they are fulfilling the entire

agenda of it. In regards to the same certain principles of sustainable management of tourism are
as follows:
Reducing over consumption and waste, environment has been damaged a lot due to
several practices that are being adopted by hospitality sector in the past several decades. Travel
and tourism is considered as one of the major contributor to words over consumption of
resources and increasing waste. Therefore the first and foremost principle of sustainability which
is introduced in sustainable management of tourism is reducing consumption and waste which
will allow the environment to restore its resources and values for longer term. This principle will
enable London as a host destination to maintain the social values as well as reduce the
environmental impact. The reduction in waste will automatically reduce the numbers of over
consumption of resources and enable the destination to restore environment and environmental
resources.
Supporting local economic and involving local communities, is another sustainable
tourism practice that support a wide range of local economic activities of a respective
destination. This is an important principle which is needed to be implemented by London as
increasing support towards local economy and conducting activities will enable in saving
economic cost and environmental values action in damages as local communities and people
belonging to the society knows the importance of the resources that are being consumed and
damaged during the entire tourism process (Scheyvens and Biddulph, 2018). Along with it
involvement of local communities in promoting tourism of London will also benefit them in
improving the quality of tourism experience is being provided to customers and visitors.
Moreover this practice is also supporting London as destination on economic basis as people will
be receiving several income opportunities and employment.
When considering London as a sustainable and responsibly managed tourism location it
is determined that it is one of the most visited cities in the world. Experiences of several
travellers and visitors the most impressive value which is provided to them by London as a
destination was the wide range of travel options that gives back in London. There are several
responsible and sustainable tourism practices adopted by London and implemented in a
systematic manner which supports the economic, social and environmental betterment of the
society and destination along with providing micro level benefits to small businesses as well as
visitors.

London has several travel practices which cases the characteristics of sustainability and
responsibility such as tours being operated and run by homeless individuals offering an
opportunity for them to earn and gain employment. Another practice is SUP-ing for plastics on
London’s canals in order to make sure that the environment and the water reservoir are clean and
all the wastes do not harm the environment by making it dirty. Moreover, number of finest eco
friendly hotels are developed and are being successfully running in London Offering a new
prospective and business opportunities too to hospitality industry of London as a destination
along with to the communities earning through new sources which are more sustainable and
responsible (Musavengane, 2019).
Another very sustainable practice and process that is being followed by people that are
tourist or visitors visit in London is when they travel to London. It is known that travelling from
Europe to London is very convenient and easy for tourist as they can use trains as opposed to
flying which is cheaper for them and also convenient. London is very well connected by rail
from different locations such as Scotland, Paris, Brussels and Amsterdam. Along with it London
have also captured the new developing trend in travel and tourism industry in the world that is
slow travel. By grabbing this opportunity London has developed a new sustainable and
responsible tourism process where there are ferry routes developed in the United Kingdom
connecting two different locations and destination such as Ireland, Germany, France and
Netherlands. These different locations and fairies arising from them stops at different ports in the
United Kingdom and provide the visitor and easy e and convenient connection to London with
the help of using trains and buses (Font and McCabe, 2017).
The travel and tourism process developed by the government which involvement of small
businesses and travel organisations of London for visitors to get around in London that is to
enjoy the local community and ground. There are several easiest ways that are being practiced by
London for responsible travel and which are promoted by London as a destination to be adopted
by visitors for getting around in public transport. The tourists and visitors are are highly
recommended and promoted to you generally use the network of metros which are also known as
tubes or underground rails, buses and Suburban trains. These are the local public transports
which are well connecting and convenient for travellers through which they can visit to every
corner of London as per their choices and interest. The only recommendation and warning which

is attached to with these travel options for visitors is to avoid travelling at rush hours internal and
the really require it.
This is a responsible tourism process and practice that is adopted by London as a
destination which supports both the local communities as well as travellers visiting London.
during rush hour the local people of London travel from there to their workplaces or from their
officers to their home after working and spending a exhausting day at office. Does this is
considered as a responsible tourism practice adopted by businesses and London as a destination
for spreading awareness amongst the tourists for not travelling during rush hours as it provides
then and the local people certain space which helps in reducing any type of conflicts which may
arise (Saarinen, Rogerson and Hall, 2017).
The government and political leaders who are the stakeholders of sustainable tourism
management in destinations and specifically in London identified increasing use of Uber by
travellers and visitors travel locally in London. Since November 2017, Uber was banned in
London and another taxi services that is the black cabs a very expensive for on travellers to use.
This initiative was taken by the political leaders and responsible individuals belonging to tourism
industry for looking over the increasing pollution in the society due to increasing number of
Uber as well as extreme use of resources. The initiative health London in increasing the use of
public transport by travellers to roam around locally in London wherever possible as well as
make their travel more responsible and sustainable by making appropriate use of resources and
reducing pollution in the area. The sustainable and responsible tourism practice and process help
London in following the policies and principle stated above that is reducing waste and optimum
utilisation of resources available.
As a responsible and sustainable tourism practice London also have introduced cycling
schemes and cycle lanes. Through this initiative the city and the leaders adopted a practice to
improve the condition for cycling over recent years by developing cycling lanes and protecting
this local community. These cycling schemes and most importantly introduced for people of
London to use for travelling from location to another (Goffi, Cucculelli and Masiero, 2019).
Sustainability hotels and eco-friendly places to stay that is responsible and eco friendly
accommodation sectors and places. London has a great selection of sustainable and eco friendly
accommodation service providers who also adopt similar practices for providing services to their
customers. Green hotels are very important and huge part of hospitality industry of London there

every business and organisations are doing their bit for promoting responsible travel in London.
These green hotels also have different varieties for addressing the needs and providing best
experience to several segments of customers. Sustainability and luxury Hotels are introduced for
those who enjoy luxury and wants to enjoy it in a responsible manner. If the visitor has a budget
London also offers green Hotel with budgeted experience offering the best and the most
satisfying services to their customers where sustainable travel On A budget is perfectly possible
option for travellers and tourists. Another very interesting and culturally supportive green Hotel
and eco friendly accommodation providing businesses have also developed in London. These
green hotels are mostly situated around the local scenic beauty of London such as London bridge
which showcases the cultural values and aspects of the destination (Hinch and Ito, 2018).
When comes to sustainable things and responsible tourism practices London is the best to
destination as the city provides every possible aspect for keeping the visitors and detained for
days of theirs vacation. There are several responsible tourism packages that have been developed
by small businesses of London that give back to mindful visit to gardens and zero waste
restaurants. These are the contribution made by small businesses and travellers of London
towards responsible tourism. There are number of responsible travel options and eco-friendly
activities available for tourists visiting London to enjoy their stay have a unique experience. The
city has several gardens known as a treasure trove of city gardens developed by different not for
profit organisation focusing on providing well-being, support and inclusive environment to local
communities as well as travellers who are being part of the society for the first time and visited
London (Hanna and et. al., 2018).
Several tours in the year 2010 were set up by local communities of London with the aim
of helping homeless people of the society through tourism. The approach is not focusing towards
poverty tourism but was directed towards different parts of London that are being operated and
run by guys who have been homeless in the respective areas very close view of the uniqueness
and variety of stories attached to with the area of the city. Most commonly visited locations by
tourists where they enjoy a tour given by homeless tourists guide of the city are the London
bridge tour and very memorable Camden tour. The guides and the local homeless people who
have been part of the area from a very long time share stories which are locally inherited from
several years by the people offering the gritty reality of the society and the traditional values to

the visitor's visiting from International areas and locations around the world (Niñerola, Sánchez-
Rebull and Hernández-Lara, 2019).
The practice allowed the government as well as the micro level parties to use tourism in a
responsible manner for providing employment opportunities to the locals and homeless who have
no source of income. With the customers that is the tourists are also being entertain and informed
about the local culture, traditional values and regular environment of the city by knowing several
stories and past of the destination from the authentic Heritage people of the area (Hales and
Jennings, 2017).
Therefore it is critically concluded and summarised that sustainable and responsible
tourism practices, processes, policies and principles are the parallel pillars of the hospitality
industry as well as tourism sector of respective destinations. The phenomenal enable the industry
to operate on new trends and opportunities along with providing valuable resources and
opportunities to all to showcase their talents as well as enables the society to thrive by their local
valuable resources along with restoring them and promoting them into the world through tourists
and by offering them the knowledge as well as enough travel experience and satisfaction.

REFERENCES
Books and Journals
Edgell, D. L., 2019. Managing sustainable tourism: A legacy for the future. Routledge.
Font, X. and McCabe, S., 2017. Sustainability and marketing in tourism: Its contexts, paradoxes,
approaches, challenges and potential. Journal of Sustainable Tourism. 25(7). pp.869-
883.
Goffi, G., Cucculelli, M. and Masiero, L., 2019. Fostering tourism destination competitiveness in
developing countries: The role of sustainability. Journal of cleaner production. 209.
pp.101-115.
Hales, R. and Jennings, G., 2017. Transformation for sustainability: The role of complexity in
tourism students' understanding of sustainable tourism. Journal of Hospitality, Leisure,
Sport & Tourism Education. 21. pp.185-194.
Hall, C. M., 2019. Constructing sustainable tourism development: The 2030 agenda and the
managerial ecology of sustainable tourism. Journal of Sustainable Tourism. 27(7).
pp.1044-1060.
Hanna, P. and et. al., 2018. Tourist destination marketing: From sustainability myopia to
memorable experiences. Journal of Destination Marketing & Management. 9. pp.36-43.
Higgins-Desbiolles, F., 2018. Sustainable tourism: Sustaining tourism or something
more?. Tourism management perspectives. 25. pp.157-160.
Hinch, T. and Ito, E., 2018. Sustainable sport tourism in Japan. Tourism Planning &
Development. 15(1). pp.96-101.
Mathew, P. V. and Sreejesh, S., 2017. Impact of responsible tourism on destination sustainability
and quality of life of community in tourism destinations. Journal of Hospitality and
Tourism Management. 31. pp.83-89.
Musavengane, R., 2019. Small hotels and responsible tourism practice: Hoteliers’
perspectives. Journal of cleaner production. 220. pp.786-799.
Niñerola, A., Sánchez-Rebull, M. V. and Hernández-Lara, A. B., 2019. Tourism research on
sustainability: A bibliometric analysis. Sustainability. 11(5). p.1377.
Saarinen, J., Rogerson, C.M. and Hall, C.M., 2017. Geographies of tourism development and
planning.
Scheyvens, R. and Biddulph, R., 2018. Inclusive tourism development. Tourism Geographies.
20(4). pp.589-609.
Online:
SUSTAINABLE DEVELOPMENT, 2021. [Online] Available Through:
<https://www.unwto.org/sustainable-development/>
Sustainable tourism made SIMPLE, 2021. [Online] Available Through:
<https://tourismteacher.com/sustainable-tourism//>
Sustainable v. Responsible Tourism — yes, there’s a difference, 2016. [Online] Available
Through: <https://medium.com/sustaining-tourism/sustainable-v-responsible-tourism-
the-nuanced-difference-5893d4e6706/>
THE BEST OF RESPONSIBLE TRAVEL IN LONDON, 2018. [Online] Available Through:
<https://soultravelblog.com/the-best-of-responsible-travel-in-london-a-guide//>