One King West Hotel Analysis

This assignment requires analysis of information about the One King West Hotel & Residence in Toronto. It examines various aspects of the hotel including its rental pool program, meeting facilities, suite options, and commitment to sustainability. The provided resources include the hotel's website pages, academic articles on Canadian tourism trends, and publications focusing on sustainable practices in hospitality.

Running head: SUSTAINABLE BUSINESS PLANNING AND STRATEGY
Sustainable Business Planning and Strategy
Name of the Student:
Name of the University:
Author Note

1SUSTAINABLE BUSINESS PLANNING AND STRATEGY
Table of Contents
1. General Information.....................................................................................................................2
2. Chain of Command......................................................................................................................5
3. Accommodations.........................................................................................................................7
4. Human Resource..........................................................................................................................9

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1. General Information
Answer to a
Hotel One King West in Toronto, Ontario, is an independent hotel and managed by CK
Atlantis. The hotel is home to historic opulence, warm hospitality and modern accommodations.
It is located in the corner of Yonge and King Streets (History, 2018). One King West within
minutes connects people to the shopping districts, entertainment and downtown business of
Toronto.
Answer to b
The website of the hotel is www.onekingwest.com. The building of One King West hotel
was initially head office belonging to Dominion Bank that transformed and redesigned in the
year 2006 to serve the guests as One King West Hotel. Through the website, guests will be able
to find that One King West Residence and hotel is a no smoking hotel. An additional charge of
$350 applied for occupants who undertake smoking in the room (Terms of Reservation and Hotel
Policies, 2018). The hotel also participates in the rating system with American Automobile
Association (AAA)
Answer to c
If One King West hotel were a part of a hotel chain then there would have been corporate
mandate for embracing sustainability procedures (Prud’homme et al., 2016). This included
adoption of Pan Canadian Framework that helped the buildings in reducing the emissions of the
greenhouse gas and drive down industry emissions. Registering under Building Owners and
Managers Association (BOMA) Canada facilities would help the building in attaining smarter,
stronger or greener moves.
Answer to d
The primary business purpose of One King West Hotel is both for the purpose of leisure as
well as for the purpose of business. The hotel provides a combination of unforgettable and
extraordinary experience and enablestheir guest to breath in the air of luxury that feels every
corner (Amenities, 2018). The hotel is ideal for business traveler since it is located in the Finance
District area of Toronto. At the same time, the hotel also provides leisure to the travelers due to
its location and easier access to museum, shopping mall, restaurants, bars and nightclubs. The
guests will also be able to have a feel of the rich historical heritage.
Answer to e
The location of One King West Hotel is in heart of Toronto’s downtown and above King
Subway station. There is at a five to ten minutes to Nathan Philips square, Dundas Square and
Eaton Centre (Downtown Toronto Hotels, 2018). The hotel is also a walking distance to Metro
Toronto Centre for Convention, CN Tower,Hockey Hall of Fame, St. Lawrence Market, Theater
District, Union Station and Sony Centre for Performance Arts, Air Canada Centre and Rogers
Centre. The location of the hotel also allows the guests toCaribbean festival and gay parade in
the summers, St. Patrick day and the Santa Claus parade in winter.

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Answer to f
The level of comfort provided by One King West matches the level of its service. The
cuisine of hotel is purely international that includes items like pasta, sandwiches and various
grilled items (The Suites, 2018). There breakfast is a buffer for children up to the age of 6 years
while children above 7 to 12 years enjoy a discount of around 50 percent. The Bistro on the King
is open for 7 days and serves fresh salads and sandwiches, desserts and French pastries. The
hotel also comprises of Henri bar located in the lobby that offers wine, spirits and beer along
with freshly prepared appetizers.The main features of the One King West Hotel include the
private limousine service, business service, concierge valet parking, rooftop fitness centre and
the twenty-four hours security.
Answer to g
One King West Residence & Hotel adopts various processes for recycling their paper
products, bottle plastics and cans, coffee cups, organic food waste. The hotel makes sure that all
types of batteries and e-waste are recycled safely (Wang et al., 2013). E-waste however refers to
printer/toner cartridges and any kind of electrical equipment.
Answer to h
The hotel has a team of experts that ensures providing unforgettable experience to the
guests (Tranquility Agreement, 2018). They not only make sure that hotel helps offering the
guests amenities and accommodations that have a unique style and timeless elegance but also
acts as a venue for corporate event, wedding celebration and retirement party. The team of
experts thus makes sure that the leftover materials after the completion of the events is properly
recycled.

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2. Chain of Command
Answer to a
The prestigious address for One King West was initially home to Michie & Co. Grocers
& Wine Merchants that had an establishment in Toronto around mid-1800. The guests of the
hotel enjoy abundance of delicious and fresh dining options during their stay (Dining at One
King West, 2018). The chefs of the hotels draw inspiration from local ingredients and global
fusion that will helps satiate all cravings. The hotel has various departments that include
administration, sales and marketing, accounting, food and beverage, reservations and revenue,
front office, human resource, kitchen, maintenance and housekeeping. These departments have
the responsibility of taking care of the guests.
Answer to b
The organizational chart of Old King West is as follows:
Figure 1:
Source: (Jayawardena et al., 2013)
Answer to c
The One King West hotel acts as a one-stop destination for organizing general meetings
on an annual basis. They also act as venue for sessions of corporate planning, product launches
and parties related to film fest. The hotel acts as an ideal choice for hosting any major event in
Toronto. The hotel has a rich historical heritage that has around 230 employees (Meeting &
Events, 2018). Their warm welcome always makes the guests feel at home. They help in
providing the guests an insight to the hidden treasures of the hotel.

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Answer to d
The smallest department of the One King West hotel is the human resource department
that helps each of the department in delivering outstanding services to each guest(West, 2018).
The largest department includes the food and beverage that ensures that the guests are able to
undertake impeccable dining facilities that leave an everlasting impression.

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3. Accommodations
Answer to a
One King West Hotel has seven different types of suites within the premises of the hotel
and known as Studio. Each of the Studios is around 359 to 419 sq ft that offers view to the lake,
city and atrium (Historic Studio, 2018). The Superior suite that covered an area 425-600 sq ft has
décor and amenities similar to that of Studio room. The only fact is that the superior suites are
larger than the Studio’s. The hotel offers still bigger Superior Suite that has two bed facilities
instead of one. These suites have a coverage area of 430 sq ft. The Premium suite is the most
popular and falls under the category of requested suite. The total width of the building covered
by these suites and they ensure spectacular panoramic view of the lake and the city. The hotel
also encompasses breathtaking suites, which has area coverage of around 663-790 sq ft and is
one of its kinds.
Answer to b
The studio suite has facilities like the kitchen, laundry, deluxe queen and king bed, clean
bathroom, tall ceiling and a designer décor. These rooms also has facilities like flat screen
television, high speed internet, CD/ radio player, individual climate control and a desktop with a
phone facility(Superior Suite – Two Beds, 2018). The amenities of the suites are more or less
similar however, the premium suite offers a king size bed along with sofa and bay windows. In
addition, a bedroom suite has a coverage area of 529-789 sq ft and separate and spacious living
room thereby providing a view to the city and the lake. The one bedroom premium suite that is
around 679 sq ft has a location in the highest floor of the building along with a Jaccuzi tub that
offers a view to the city.
Answer to c
One King West Hotel is also a residency that helps keeps gives the guests a homely
feeling (Historic One Bedroom, 2018). There are various sustainable in room amenities adopted
by the hotel that ensures tranquility to all the residents and guests through its tranquility
agreement and policy. The hotel also prohibits smoking and imposes a fine on the guests caught
smoking indoors. There is rooms have facilities and rates for double occupancy. The hotels also
impose a pet policy where the guests allow a cat or dog weighing around 20 pounds under strict
supervision.
Answer to d
The hotel provides the guests with hotel facilities of first class services with all essential
comforts. The hotel allows the guests to host weddings that become experience of a lifetime. The
facilities of the hotel presented to the guests in manner that they leave a memorable mark in the
memory (The Suites | Tower Deluxe, 2018). The hotel makes sure that the used rooms are
properly taken care of and the materials used are recycled properly.

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Answer to e
Sustainability practiced while determining the pricing of the room (The Suites | Premium,
2018). The prices of the room vary depending on the size of the suite, the services provided and
the view it provides. The room rates of One King West however changes depending on the
season. In the off-season, the room rates of the hotel stand at $149 whereas in the peak season
the room rate stands at $249. The prevailing room rate for the middle season is $199

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4. Human Resource
Answer to a
The general manager Steve O’ Brien put forward that the facilities provided by One King
West is a four star facility and its quality of service makes a difference. The staffs are prompt
and their approach towards incidents is immediate. For instance, once a female guest checked
into the hotel at around 3 pm (Club One Rewards, 2018). The guest remained busy during the
day and spent the maximum time during the night. It was during the odd hours of the night that
she ordered a hamburger and cancelled it on an immediate basis. She did the same thing several
times during night. The management also received a complaint from the other guests that she
was quite unhappy and needed company. Although there are lesser active staffs during the night
due to lesser demands but they hotel authorities and the front office staff tried to make her feel
better.
Answer to b
The daily operation of the hotel involves approaches that enhance customer experiences. The
staffs also try to meet every demand put forward by the guests so they are able to leave an
everlasting impression (Hotel Rental Pool Program, 2018). The staff also tries to make a
difference to the life in the customers during their stay at the hotel. The general manager
supervises the activities of the staffs.
Answer to c
The general manager of the hotel stresses on need of education of each applicant right
from the entry level. He prefers hiring people who not only expresses their passion about work
but also is competent. Although, the manager mentions that he prefers in choosing and hiring a
person with higher academic qualification whenever he finds that the person has sufficient
passion and ability for the position. In terms of training, the hotel provides more emphasis on the
motives of the staffs. The hotel stands distinct from its competitors in the fact that the
management of the hotel tries to add a gentle touch in providing impressive and heartwarming
experiences to the guests without charging any extra cost.
Answer to d
One King West Residence and Hotel has a solid environmental policy that puts forward
the target and the process of its implementation for reinforcing feasibility. The aim of the policy
lies in the reduction of its operational impact on its environment through conservation of
resources and adoption of effective approaches (Jayawardena et al., 2013). The target of the
policy depends on considering the impacts, concerns when planning, and making decisions for
the activities. The hotel however initiates the promotion of environmental awareness within its
property by adopting and curtailing the carbon dioxide production. This procedure helps in the
creation of eco friendly facilities that helps in providing a cleaner place for lodging thereby

9SUSTAINABLE BUSINESS PLANNING AND STRATEGY
contributing to the sustainability factor. One King West hotel also takes actions that facilitate the
policy. In addition, the hotel is also committed for the recycling and reduction of the waste and
actively encourages the guest and employees to get involved in such an initiative (Stalcup et al.,
2014). The hotel thus promises in striving for facilities that leads to improvement while the
environmental policy is in action.

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References:
Amenities| One King West Hotel & Residence. (2018). One King West Hotel & Residence.
Retrieved 8 January 2018, from https://www.onekingwest.com/hotel/amenities/
Club One Rewards | One King West Hotel & Residence. (2018). Onekingwest.com. Retrieved 8
January 2018, from https://www.onekingwest.com/clubone/
Dining at One King West | Downtown Toronto Hotel. (2018). Onekingwest.com. Retrieved 8
January 2018, from https://www.onekingwest.com/dining/
Downtown Toronto Hotels | One King West Hotel & Residence. (2018). Onekingwest.com.
Retrieved 8 January 2018, from https://www.onekingwest.com/hotel/location
Historic One Bedroom | One King West Hotel & Residence. (2018). One King West Hotel &
Residence. Retrieved 8 January 2018, from https://www.onekingwest.com/suites/historic-
one/
Historic Studio | One King West Hotel & Residence. (2018). One King West Hotel & Residence.
Retrieved 8 January 2018, from https://www.onekingwest.com/suites/historic-studio-
suites/
History | One King West Hotel & Residence. (2018). Onekingwest.com. Retrieved 8 January
2018, from https://www.onekingwest.com/hotel/our-story/
Hotel Rental Pool Program | One King West Hotel & Residence. (2018). Onekingwest.com.
Retrieved 8 January 2018, from https://www.onekingwest.com/hotel-rental-program/
Jayawardena, C., Jarvis, J., Adams, K., Lu, Z., & Tyrewala, A. (2013). Innovations in hotel
administration in Canada. Worldwide Hospitality and Tourism Themes, 5(2), 164-176.

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Jayawardena, C., Pollard, A., Chort, V., Choi, C., & Kibicho, W. (2013). Trends and
sustainability in the Canadian tourism and hospitality industry. Worldwide Hospitality
and Tourism Themes, 5(2), 132-150.
Meeting & Events | One King West Hotel & Residence. (2018). One King West Hotel &
Residence. Retrieved 8 January 2018, from https://www.onekingwest.com/meeting-
rooms/
Prud’homme, B., Prud’homme, B., Raymond, L., & Raymond, L. (2016). Implementation of
sustainable development practices in the hospitality industry: A case study of five
Canadian hotels. International Journal of Contemporary Hospitality Management, 28(3),
609-639.
Stalcup, L. D., Deale, C. S., & Todd, S. Y. (2014). Human resources practices for environmental
sustainability in lodging operations. Journal of Human Resources in Hospitality &
Tourism, 13(4), 389-404.
Superior Suite – Two Beds | One King West Hotel & Residence. (2018). One King West Hotel &
Residence. Retrieved 8 January 2018, from https://www.onekingwest.com/suites/historic-
double-suites/
Terms of Reservation and Hotel Policies. (2018). Onekingwest.com. Retrieved 8 January 2018,
from https://www.onekingwest.com/hotel-policies/
The Suites | One King West Hotel & Residence. (2018). Onekingwest.com. Retrieved 8 January
2018, from https://www.onekingwest.com/suites/
The Suites | Premium | One King West Hotel & Residence. (2018). One King West Hotel &
Residence. Retrieved 8 January 2018, from https://www.onekingwest.com/suites/tower-
premium-suites/

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The Suites | Tower Deluxe | One King West Hotel & Residence. (2018). One King West Hotel &
Residence. Retrieved 8 January 2018, from https://www.onekingwest.com/suites/tower-
deluxe-suites/
Tranquility Agreement. (2018). Onekingwest.com. Retrieved 8 January 2018, from
https://www.onekingwest.com/tranquility-agreement/
Wang, Y. F., Chen, S. P., Lee, Y. C., & Tsai, C. T. S. (2013). Developing green management
standards for restaurants: An application of green supply chain
management. International Journal of Hospitality Management, 34, 263-273.
West, T. (2018). Home | Teller's Bar and Lounge. Teller's Bar and Lounge. Retrieved 8 January
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