Marketing Process of Swisse Company in Australia

This report discusses the marketing process of Swisse Company in Australia, its role in domestic and global market, contemporary business issues, and achieving business success through business goals. Swisse Company is a top multivitamin brand that offers vitamin supplements, skincare products, and sports nutrition products in the domestic and global market. The report also highlights the importance of the marketing process in the activities and operations of business.

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Contents
Introduction......................................................................................................................................2
About company............................................................................................................................2
Role of business domestically and globally.....................................................................................3
Marketing process............................................................................................................................3
Achieving business success through business goals........................................................................4
Contemporary business issues.........................................................................................................5
Competitive Strategy...................................................................................................................5
Coordination among key business function and resources..........................................................6
Globalisation................................................................................................................................6
Role of government.....................................................................................................................7
Corporate social responsibility....................................................................................................7
Conclusion.......................................................................................................................................8
References........................................................................................................................................9

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Introduction
The aim of the report is to talk about the marketing process of the business in Australia. The
company whose marketing process is discussed is Swisse, an Australian vitamin, supplement and
Personal Care Product Company. The report includes the understanding of the current
contemporary issues which are majorly faced by the Swisse Company related to the marketing
process. In addition, this paper reflects the importance of the marketing process in the activities
and operations of business.
About company
Swisse Company came into existence with the new idea of Kevin Ring entrepreneur for
development in the natural medicine in the year 1960s. Presently, the company is listed in the top
multivitamin brand and this is the reason products are available in the international market
(Swisse, 2018). The mission of the company is to make billions of people around the work
happier and healthier.

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Role of business domestically and globally
Swisse Company plays a vital role in domestic as well as in the global market. The company
want to spread healthy and happy lives of products by offering its vitamin supplements, skincare
products and sports nutrition products in the domestic as well as the global market (Swisse,
2018). Domestically, the business is contributing in improving the economy of the country by
increasing the exchange of products, by offering employment opportunities and by bringing the
improvement in GDP. Along with this, the business contributes effectively in forming the
connections with the foreign government.
The role of business globally is to increase the cultural understanding which leads to the smooth
business. The relations between the two countries form because of the trade that is conducted by
the company. The business wants to expand the business globally for earning a high amount of
profit and to generate awareness about the company operations which improves market share and
goodwill of the company (Johnston, 2018). Swisse has increased their product range to dietary
supplements, functional food and many others. In the global market, the company is currently
available in Australia, New Zealand, Italy, the UK, China, Singapore and the Netherlands
(Swisse, 2018). Along with this, the company is willing to lance their business in more than 30
countries in the next five years.
Marketing process
Marketing process includes the different ways through which the value can be generated by the
company for achieving the needs of the customers (Chernev, 2018). Swisse company also make

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use of the marketing process in which they follow the set process to analyse the opportunities
that are present in the market. There are majorly 4 steps: -
Situational analysis: - Analyses of the situation is essential for the Swisse Company as this is
the only way through which the company can identify the chances to meet the needs of the
customers. In addition, the company perform this analysis to determine the marketing option to
understand the companies own capabilities related to their business operations (Baker, 2014).
Marketing strategy: - Once the determination of the marketing options available is done, a
strategic plan is required to be prepared by the Swisse company. The strategy helps the company
to avail the option in an effective manner. The company prepares the strategy so that it can
achieve the mission of offering a healthy life to numerous people.
Marketing mix decisions: - At this step, the company make the tactical decisions that are related
to the product, price, place and promotion (Baker, 2014). These strategies help the company to
generate a competitive advantage which helps them to compete with the competitors in the
market.
Implementation and control: - Once the company finishes the above steps they focus on
execution of the marketing efforts that are essential to monitor by the company according to
changes in the market.
Achieving business success through business goals
The company is able to achieve the success of the business with the help of its business goals.
The goals need to be related to the mission of the company. Swisse Company generally follows
the SMART goals strategy through which they can make the goals that can lead to success.

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SMART goals are considered as one of the most effective tools that are used by the high
achievers to extend the reach to the business goals consistently. These 5 steps include specific,
measurable, attainable, relevant and time-based gaols (Chernev, 2018). Below given is the
application of the SMART tool: -
The objective of the Swisse Vitamins and Supplementary is to offer the services to the users with
attention and care in the domestic and international market. The company has formed an
effective supply chain management system that regulates or measures the entire process that
takes place in the organisation (Swisse, 2018). Along with this, the company has committed
itself in offering the services on time and to become the successful leads in the logistics industry.
This specific and measurable objective of the company helps them in achieving a positive brand
image and can attract wide customers. This shows that the company meet the goals of business
which helps them in achieving success.
Contemporary business issues
In the present era, the Swisse company is dealing with some business related issues which are
discussed below: -
Competitive Strategy
The competitive strategy is referred to as the long-term plan related to the specific company in
order to get a competitive advantage over the competitors in the industry. Swisse Company is not
able to plan any such long-term strategy that can give the tough competition to their competitors.
The major competitors of Swisse include Blackmores, Ideo and many others. The operations and
functions of the company show that they are performing their business same like Blackmore’s.
The company needs to bring some unique products or service related strategy that can help to

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deal with competitors. Currently, the market share of Blackmore is 41.2% and on the other side,
the Swisse market share is 29.7% (Fung, 2018).
(Source: Fung, 2018)
The Blackmore is able to capture the whole of the market because they are maintaining the
strategy of a diverse range of products. The company is offering more than 250 products which
makes them a key player. Thus, this reflects that the Swisse Vitamins and Supplementary needs
to bring a solid strategy that helps them to compete in the market.
Coordination among key business function and resources
Coordination among the business function and resources is one of the major issues which are
faced by Swisse Company. The company is performing the business mainly in Australia and
making their products available in foreign countries. This leads to the issues of functions because
of the lack of management in other countries affects coordination in getting the appropriate
resources and serving to the customers with their needs. Most importantly, in the Australia
market, the company finds a lack of coordination among the production and resource sourcing
department. The production team demand for the sources which are not fulfilled by the sourcing
team which affects the functions and resources.

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Globalisation
Globalisation is emerging as a big issue for the companies dealing in the developed countries.
The globalisation has brought the free trade and opportunity to the different companies to expand
their business in foreign countries. This leads to the issues for the company who are operating
their business in developed companies (Chernev, 2018). The globalisation has brought many
issues for Swisse Company not only in Australia but also in other countries. This shows that the
company needs to perform operations in an intensely competitive market which is an issue.
Role of government
The government rules and regulations play a vital role in the working of the company. Currently,
the company faced the federal court action to suppress an identification of the Therapeutic goods
advertising complaint resolution panel (CRP) for their number of products. In addition to this,
they found that new marketing campaign by the company has issued the limitation of the
complementary medicines industry self-regulation (Harvey, 2012). Later, it was found by CRP
that promotion of the different number of Swisse products was misleading and it remained
verified or raised unwarranted expectations. These issues affect the operations of the Swisse
vitamins not only in Australia but in other countries.
Corporate social responsibility
The corporate social responsibility is becoming the need of every business as they are working
for the welfare of society. The Swisse Company is contributing in making the life better of the
people (Harvey, 2012). Though, there is no particular committee who ensure that the company is
involved in the CSR activities. This affects the company investors and stakeholders because CSR

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responsibilities get visible in the annual report of the company. This transparent helps the
company in getting customers and investors.

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Conclusion
In the end, it can be concluded that the Swisse Vitamins and the supplementary company finds
that the marketing process is essential for business success. The lack of the effective marketing
process leads to the issues for the company in the domestic as well as in the international market.
This report includes the analysis related to the role of business in a domestic and international
market with the description of the marketing process that is followed by Swisse Company. In
addition, it includes the fact that business goals help the business in achieving success. Further,
there is a discussion which shows the contemporary issues that affect the business and their
operations.

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References
Baker, M. J. (2014). Marketing strategy and management. London: Palgrave Macmillan.
Chernev, A. (2018). Strategic marketing management. Chicago:Cerebellum Press.
Fung, H. (2018). Why The Blackmores Share Price (Asx Bkl) Is A Buy. Retrieved from:
https://www.mfam.com.au/74120/why-the-blackmores-share-price-asx-bkl-is-a-buy
Harvey, K. (2012). Swisse Vitamins highlights the failure of industry self-regulation. Retrieved
from: https://theconversation.com/swisse-vitamins-highlights-the-failure-of-industry-self-
regulation-6535
Johnston, K. (2018). The Role of Business in the Global Market. Retrieved from:
https://smallbusiness.chron.com/role-business-global-market-68049.html
Swisse. (2018). About Swisse. Retrieved from: https://swisse.com/en-au/our-story/about
Swisse. (2018). Corporate Social Responsibility. Retrieved from: https://www.swisse.co.uk/our-
story/corporate-social-responsibility/
Swisse. (2018). Home. Retrieved from: https://swisse.com/en-au/home
Swisse. (2018). Our History. Retrieved from: https://swisse.com/en-au/our-story/history