1SWOT ANALYSIS OF COASTAL MEDICAL CENTER Introduction According to Kim, Gaukler, & Lee (2016), healthcare organization or hospital are evolving constantly and it is necessary for every hospital to formulate continual strategic planning to provide effective service towards the patients and community. SWOT analysis is an effective tool for building strategic planning in the hospital (Gürel, & Tat, 2017). Coastal medical center need to formulate strategic planning and with the help of SWOT analysis, the internal and external factors would be analyzed. This paper intend to examine the SWOT analysis of the Coastal medical center. Internal Analysis Coastal medical center (CMC) is 450-bed regional hospital that provide multiple ranges of services within the hospital. This hospital provide services in the coastal city including three countries. The healthcare costs are higher in the region and therefore, many businesses forming a coalition for hiring full time employees and to achieve the reduction in the cost of healthcare. The CMC offers highest cost in the state, however CMC also have two exceptional university affiliated teaching medical center. The admission are down by 14 percent, surgical admission are also down by 6.7 percent and ambulatory care visits are also low by 10 percent. However, the Medicaid admissions has increased by 11 percent. CMC also has also advantage in the market of substance abuse, psychiatrics, obstetrics and pediatrics. Apart from this, they also dominate market in delivering of medical along with surgical care. The corporate staffs in the CMC are in multiple offices that includes office of the CEO, office of senior vice president for finance, marketing, strategic planning, medical staffs, legal affairs and corporate development. The value of the CMC are identified in the area of patient satisfaction, health outcomes, and readmission rates for heart attack, patient
2SWOT ANALYSIS OF COASTAL MEDICAL CENTER satisfaction and heart failure. The value of CMC has also increased in the pulmonary disease care, chronic pulmonary disease, hip or knee surgery and many other. External Analysis CMC being located in tricountry area and all the three countries is facing fastest growing population from the past few years. Therefore, the patient demographic is also growing and demographic is increasing from 1 to 2 percentage. The people under the age 44 represents the youth and continuously growing community. The per capita income of the individuals of these countries are higher as well as continuously increasing. The economy of these areas are highly supported by the supported by the manufacturing units, service companies along with the agricultural sector. The major competitor of CMC are Johnson medical center (JMC) and Lutheran medical center (LMC). The facilities of JMC are also in tricounty and within the 30 minute drive from the main CMC facility. JMC has total revenue of 40 percent and is growing till 6 percent from the last two years. On the other hand, LMC provides better deals in providing indigent care. It is 310-bed acute hospital. The hospital is located outside the city limits however, within the tricountry area. Major Issues There was a conflict within CMC, the parent board has refused the appointed new CEO of the hospital. Also, there was an incident of appointing two consultant for the formulation of strategic planning and however, never implemented. Another major issues are hostile competition with JMC and LMC. The major problem was rise in the healthcare cost in the region. The increased in cost resulted in the lower rate of admission and also impacted on the surgical admission. Another issue was lower ambulatory care visits in the CMC. The major problem found by the chief financial officer was presence of three unions. There was
3SWOT ANALYSIS OF COASTAL MEDICAL CENTER excessive cost in the labor, purchased services and material. Therefore, the three unions that are excessive cost, unionized nursing services and unionized employees in support system. Virtuous Business Concept The Virtuous business concept applied in the CMC was construction of the hospital- owned medical offices building. The building was constructed within the 5 km of the hospital. This approach has resulted in the growth of the orthopedic physicians and ultimately the CMC is exploring the financial feasibility and found opportunity in opening a physical therapy at the new location. SWOT Matrix STRENGTHS Largestacquisitionofthe market in multiple dimensions Acquiring larger demographic area that is tricountry area. Higher Medicaid admission Strong corporate employees or staffs Efficientuniversityaffiliated teaching center Higherqualityofcareand value towards patients. WEAKNESSES Poor admission rate Lowerrateofambulatory service visitors Increasing healthcare cost Conflictsamongthesenior management of the CMC. OPPORTUNITIES Stableeconomyandhigher percapitaincomeofthe individual Increaseinthenumberof populationwouldcreatean opportunitytoincreasethe services. Opportunityforopening physical therapy. THREATS Hostilecompetitionwith LMC and JMC. HigherAchievementofthe competitor Politicalregulationor implementationofnew policies or regulations.
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4SWOT ANALYSIS OF COASTAL MEDICAL CENTER References Gürel, E., & Tat, M. (2017). SWOT analysis: a theoretical review.Journal of International Social Research,10(51). Kim, R. H., Gaukler, G. M., & Lee, C. W. (2016). Improving healthcare quality: A technological and managerial innovation perspective.Technological Forecasting and Social Change,113, 373-378.