Evaluating Customer Satisfaction with Transport Services in Sydney

The research aims to investigate the transportation network in Sydney, focusing on customer satisfaction with available transport services. It seeks to understand why residents compare their city's infrastructure unfavorably to European counterparts despite a modern and diversified transport system. The study will use mixed methods, including data collection from various stakeholders, interviews with customers, literature reviews, and secondary data analysis using regression techniques. This approach aims to determine the current state of Sydney’s transport services, gauge customer satisfaction levels, examine contributing factors, and propose strategies for maintaining or improving these services.