System Analysis and Design – Assignment
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Table of Contents
INTRODUCTION...........................................................................................................................1
(i) Six Core processes of SDLC to develop the membership and facility management system
................................................................................................................................................1
(ii) A class diagram of membership and facility management system...................................4
(iii) A use case diagram to show how manager of Body Sculptor schedule staff roster........6
(iv) A use case diagram which use models of actors and members register for class............8
(v) Construct the PERT / CPM Chart for identifying the early and late start for each task.10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
INTRODUCTION...........................................................................................................................1
(i) Six Core processes of SDLC to develop the membership and facility management system
................................................................................................................................................1
(ii) A class diagram of membership and facility management system...................................4
(iii) A use case diagram to show how manager of Body Sculptor schedule staff roster........6
(iv) A use case diagram which use models of actors and members register for class............8
(v) Construct the PERT / CPM Chart for identifying the early and late start for each task.10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
INTRODUCTION
Facility management refers to professionally manage the delivery system of an
organisation, by integrating people, place and processes. This would help in improving and
increasing the productivity of core businesses for providing effective services to clients. Present
report is based on a case study of gymnasium of Body Sculptors. This organisation provides a
range of services which includes a swimming pool, aerobics, strength and flexibility apparatus,
number of classes etc. In this regard, facility manager of respective gym mainly focuses on
increasing the accessibility of facility. Under the present report, six core processes of
membership and facility management is discussed that is used for developing membership and
facility management system. Along with this, a class diagram of given system and how manager
schedules staff roster and register for class are also discussed in brief.
(i) Six Core processes of SDLC to develop the membership and facility management system
The Software Development Life-cycle i.e. SDLC refers to a systematic process for
developing software, which enables the users in transforming a developed project into
operational one. This process mainly aims for producing high-quality software that helps to meet
the customer expectations. In context with present firm – Body Sculptures, to facilitate the range
of services its management concern on building appropriate software for completing each
activity in pre-defined time frame and cost. This company mainly deals in gymnasium sector,
which uses a computer based information system, for tracking and monitoring the member and
each activity that help in gymnasium facilities. For providing range of services, it has employed
to managers, trainers, administrative staff, workers and more, where each individual has given a
specific ID, bank account number, personal contact details and more. This gym is also opened
from morning 5'O clock to 11'O clock, but administrative staff have to work from 8.00 am till
4:00 pm. In this regard, SDLC consists a detailed plan that entails how the set activities will be
built and maintained by specific software. It includes six core processes of SDLC life-cycle that
are System Analysis, Design, Development & Testing, Implementation, Documentation and
Evaluation where, each phase has its own concept and deliverables, which further feed into next
one. Therefore, to define the clear actions which are needed to deliver services and achieve
specific goals, concept of these core processes of life-cycle management are discussed as below -
1
Facility management refers to professionally manage the delivery system of an
organisation, by integrating people, place and processes. This would help in improving and
increasing the productivity of core businesses for providing effective services to clients. Present
report is based on a case study of gymnasium of Body Sculptors. This organisation provides a
range of services which includes a swimming pool, aerobics, strength and flexibility apparatus,
number of classes etc. In this regard, facility manager of respective gym mainly focuses on
increasing the accessibility of facility. Under the present report, six core processes of
membership and facility management is discussed that is used for developing membership and
facility management system. Along with this, a class diagram of given system and how manager
schedules staff roster and register for class are also discussed in brief.
(i) Six Core processes of SDLC to develop the membership and facility management system
The Software Development Life-cycle i.e. SDLC refers to a systematic process for
developing software, which enables the users in transforming a developed project into
operational one. This process mainly aims for producing high-quality software that helps to meet
the customer expectations. In context with present firm – Body Sculptures, to facilitate the range
of services its management concern on building appropriate software for completing each
activity in pre-defined time frame and cost. This company mainly deals in gymnasium sector,
which uses a computer based information system, for tracking and monitoring the member and
each activity that help in gymnasium facilities. For providing range of services, it has employed
to managers, trainers, administrative staff, workers and more, where each individual has given a
specific ID, bank account number, personal contact details and more. This gym is also opened
from morning 5'O clock to 11'O clock, but administrative staff have to work from 8.00 am till
4:00 pm. In this regard, SDLC consists a detailed plan that entails how the set activities will be
built and maintained by specific software. It includes six core processes of SDLC life-cycle that
are System Analysis, Design, Development & Testing, Implementation, Documentation and
Evaluation where, each phase has its own concept and deliverables, which further feed into next
one. Therefore, to define the clear actions which are needed to deliver services and achieve
specific goals, concept of these core processes of life-cycle management are discussed as below -
1
Figure 1: SDLC
(Source: Software development life cycle. 2018.)
First Phase (System Analysis & Requirement): It refers to first stage in SDLC life-
cycle process, where facility manager of Body Sculptures conducted the requirement
process by taking inputs from stakeholders. They also concern on system analysis by
planning for recognising risks and quality assurance requirement. It would help in
ensuring that there is a large scope of offering range of facilities and how issues can be
triggered. Under this process, managers of given organisation also build an effective team
of authority members who will provide support in getting detailed and precise
information about resources required to develop the software.
Second Phase (System Design): Under this second stage, documents related to system
and software designs are prepared, which defines overall system architecture. It also
serves as input that can be incorporated for conducting the next phase of software
development life-cycle. Hereby, documents can be designed into two ways as High-Level
2
(Source: Software development life cycle. 2018.)
First Phase (System Analysis & Requirement): It refers to first stage in SDLC life-
cycle process, where facility manager of Body Sculptures conducted the requirement
process by taking inputs from stakeholders. They also concern on system analysis by
planning for recognising risks and quality assurance requirement. It would help in
ensuring that there is a large scope of offering range of facilities and how issues can be
triggered. Under this process, managers of given organisation also build an effective team
of authority members who will provide support in getting detailed and precise
information about resources required to develop the software.
Second Phase (System Design): Under this second stage, documents related to system
and software designs are prepared, which defines overall system architecture. It also
serves as input that can be incorporated for conducting the next phase of software
development life-cycle. Hereby, documents can be designed into two ways as High-Level
2
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Design (HLD) and Low-Level Design (LLD). HLD includes description of each activity
in brief manner, that outlines the functionality, dependencies between modules,
technological details in more. While, LLD states functional logic of each module and
addresses entire issues related with dependencies. In this regard, as main activities of
facility management include membership, staff roaster, training, staff and so on,
therefore, managers have designed the software system in Low-Level Design that helps
in completing input and output for each concept.
Third Phase (Development & Testing): Once the system analysis and design phase are
completed, next step is development phase where the actual work begins. In this phase,
developers can build the overall system of software development by writing the specific
code, in a chosen programming language. Under this coding phase, tasks are mainly
divided into some modules or units, then further assigned to the various developers.
Therefore, it is considered as longest phase of SDLC life-cycle process (Davis and Yen,
2018). In context with Body Sculptures, its technical department needs to follow some
specific predefined coding guidelines. Along with this, some programming tools such as
interpreters, compiler and debugger etc. to generate and implement the code. It signifies
how process of software development will start to modify the entire system and maintain
the facility and membership management within Body Sculptures. This phase also
includes the concept of system integration and system testing where programs and
procedures are carried out by its trainers and Quality Assurance professionals. It would
help in determining whether proposed designed will help in meeting the business goals or
not, so that proper modifications can be done.
Forth Phase (Implementation): Here, after testing each written code of program and
ensure that no errors and bugs are left in system, then system will move for further
installation. Under this phase, as per feedbacks and instruction of developers, the final
software will install by moving the data and components into new system from old one
via direct connector.
Fifth Phase (Documentation): After the overall concept of system is deployed,
documents will be prepared on three main activities that are – bug fixing, upgrade and
enhancement. Under this process, bugs will be reported that are not tested, so that
applications for new version of software can be upgraded. Furthermore, some more
3
in brief manner, that outlines the functionality, dependencies between modules,
technological details in more. While, LLD states functional logic of each module and
addresses entire issues related with dependencies. In this regard, as main activities of
facility management include membership, staff roaster, training, staff and so on,
therefore, managers have designed the software system in Low-Level Design that helps
in completing input and output for each concept.
Third Phase (Development & Testing): Once the system analysis and design phase are
completed, next step is development phase where the actual work begins. In this phase,
developers can build the overall system of software development by writing the specific
code, in a chosen programming language. Under this coding phase, tasks are mainly
divided into some modules or units, then further assigned to the various developers.
Therefore, it is considered as longest phase of SDLC life-cycle process (Davis and Yen,
2018). In context with Body Sculptures, its technical department needs to follow some
specific predefined coding guidelines. Along with this, some programming tools such as
interpreters, compiler and debugger etc. to generate and implement the code. It signifies
how process of software development will start to modify the entire system and maintain
the facility and membership management within Body Sculptures. This phase also
includes the concept of system integration and system testing where programs and
procedures are carried out by its trainers and Quality Assurance professionals. It would
help in determining whether proposed designed will help in meeting the business goals or
not, so that proper modifications can be done.
Forth Phase (Implementation): Here, after testing each written code of program and
ensure that no errors and bugs are left in system, then system will move for further
installation. Under this phase, as per feedbacks and instruction of developers, the final
software will install by moving the data and components into new system from old one
via direct connector.
Fifth Phase (Documentation): After the overall concept of system is deployed,
documents will be prepared on three main activities that are – bug fixing, upgrade and
enhancement. Under this process, bugs will be reported that are not tested, so that
applications for new version of software can be upgraded. Furthermore, some more
3
features can also be added into existing software for ensuring that it will be perform in
better way.
Sixth Phase (Evaluation): It is considered as last phase where developers have evaluated
the overall concept to ensure that system which is designed must satisfies the requirement
of business. Under this phase, managers of Body Sculptures will measure the ability of
system, for performing the functions which are required to facilitate the services to
customers, as well as ensure the acceptance level also.
(ii) A class diagram of membership and facility management system
In the class diagram, managers of Body Sculptures have shown a number of activities for
required classes within facility management system. It includes membership, roaster, association
names, custom methods, training, staff and various relationship etc. which has shown how entire
SDLC activities will be going on in the given system. Here, the process has stated with planning
for software development, so that the proper format of work can be done. After this process,
further analyses have been done for required development of facility management system, by
gathering all the details and information from different sectors. Under this analysis process, main
responsibility of facility manager is to ensure performance of the system at different stages, as
shown below –
Figure 2Class Diagram
4
better way.
Sixth Phase (Evaluation): It is considered as last phase where developers have evaluated
the overall concept to ensure that system which is designed must satisfies the requirement
of business. Under this phase, managers of Body Sculptures will measure the ability of
system, for performing the functions which are required to facilitate the services to
customers, as well as ensure the acceptance level also.
(ii) A class diagram of membership and facility management system
In the class diagram, managers of Body Sculptures have shown a number of activities for
required classes within facility management system. It includes membership, roaster, association
names, custom methods, training, staff and various relationship etc. which has shown how entire
SDLC activities will be going on in the given system. Here, the process has stated with planning
for software development, so that the proper format of work can be done. After this process,
further analyses have been done for required development of facility management system, by
gathering all the details and information from different sectors. Under this analysis process, main
responsibility of facility manager is to ensure performance of the system at different stages, as
shown below –
Figure 2Class Diagram
4
According to figure-1, It can be identified the multiple attributes in the class diagram that shows
as a relationship between one or more classes. It is considered the different types of entities
which consists of multiple attribute in class diagram.
Classes Attributes
Fitness Fitness_id
Description
Equipment_used
Trainer trainer_id
Name
Age
Address
Speciality
Qualification
Institution_name
certification
Roaster Date
Activity_name
Session Session_no
time
Staff Staff_id
Name
Type
Address
Phone_no
Age
Bank_account_no
Salaries
Manager Manager_id
Name
5
as a relationship between one or more classes. It is considered the different types of entities
which consists of multiple attribute in class diagram.
Classes Attributes
Fitness Fitness_id
Description
Equipment_used
Trainer trainer_id
Name
Age
Address
Speciality
Qualification
Institution_name
certification
Roaster Date
Activity_name
Session Session_no
time
Staff Staff_id
Name
Type
Address
Phone_no
Age
Bank_account_no
Salaries
Manager Manager_id
Name
5
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Address
Phone_no
Age
salary
Members Member_id
Name
Address
DOB
Occupation
Access_type
Table: 1
(iii) A use case diagram to show how manager of Body Sculptor schedule staff roster
As a facility manager, management of services and processes refers to the main
responsibility, which support the core business of an enterprise. In this regard, managers of Body
Sculptures mainly focus on ensuring that best practices are followed at business, in order to
maximise the efficiency. Along with this, they also confirmed that most suitable organisational
culture is attained for trainers and other staff members for providing best services to customers at
gym. Facility management can be taken as a diverse field with a range of responsibilities, that
mainly depends on organisational structure and size. Hereby, to roster schedule of staff,
managers are also involved in both day-to-day operations and strategic planning, specially
related with managing buildings and premises. Similarly, other areas of responsibility include in
facility management are – building and grounds maintenance; cleaning; catering and vending;
health and safety; procurement and contract management; security; space management; utilities
and communications infrastructure.
6
Phone_no
Age
salary
Members Member_id
Name
Address
DOB
Occupation
Access_type
Table: 1
(iii) A use case diagram to show how manager of Body Sculptor schedule staff roster
As a facility manager, management of services and processes refers to the main
responsibility, which support the core business of an enterprise. In this regard, managers of Body
Sculptures mainly focus on ensuring that best practices are followed at business, in order to
maximise the efficiency. Along with this, they also confirmed that most suitable organisational
culture is attained for trainers and other staff members for providing best services to customers at
gym. Facility management can be taken as a diverse field with a range of responsibilities, that
mainly depends on organisational structure and size. Hereby, to roster schedule of staff,
managers are also involved in both day-to-day operations and strategic planning, specially
related with managing buildings and premises. Similarly, other areas of responsibility include in
facility management are – building and grounds maintenance; cleaning; catering and vending;
health and safety; procurement and contract management; security; space management; utilities
and communications infrastructure.
6
Use Case diagram of Manager schedule staff Roaster-
Figure 3 Use Case-1
A use case diagram is the simplest form that can represent the user interaction with the system
and shows the relationship between them (Ratanawongs and et.al., 2018). The use case diagram
is based on the Roaster planning of staff members by managers to control activities in proper
manner.
According to figure-3, It explains the use case diagram where manager schedule the
roaster of staff members that perform specific task where staff members have login their account
to check details of today schedule and this process become controlled by manager who will
create, update and modify as per requirement. After wards, staff can search the information and
manager control the check-in or check-out of members. Manager assign the trainer to the client
while Staff control the session of training in proper manner.
7
Figure 3 Use Case-1
A use case diagram is the simplest form that can represent the user interaction with the system
and shows the relationship between them (Ratanawongs and et.al., 2018). The use case diagram
is based on the Roaster planning of staff members by managers to control activities in proper
manner.
According to figure-3, It explains the use case diagram where manager schedule the
roaster of staff members that perform specific task where staff members have login their account
to check details of today schedule and this process become controlled by manager who will
create, update and modify as per requirement. After wards, staff can search the information and
manager control the check-in or check-out of members. Manager assign the trainer to the client
while Staff control the session of training in proper manner.
7
Use case Description:
Use case Name Schedule Staff Roaster
Goal The Primary goal is to develop the schedule for
staff according to roaster plan by managers.
Actor Manager
Staff
Preconditions 1. Manager has developed the proper
schedule of each staff members.
2. Staff can login their account to check
the details of particular schedule as per
time or date.
3. Staff can search particular roaster and
check the availability of session.
Flow of Events 4. Staff must login their own account to
search the roaster schedule.
5. After participating the session, staff
would maintain the records of check-in
and check-out of members.
6. Staff provide the fitness details such as
trainer, class timing etc.
Post condition Roaster detail must be entered in the system
and proceed.
Table: 2
8
Use case Name Schedule Staff Roaster
Goal The Primary goal is to develop the schedule for
staff according to roaster plan by managers.
Actor Manager
Staff
Preconditions 1. Manager has developed the proper
schedule of each staff members.
2. Staff can login their account to check
the details of particular schedule as per
time or date.
3. Staff can search particular roaster and
check the availability of session.
Flow of Events 4. Staff must login their own account to
search the roaster schedule.
5. After participating the session, staff
would maintain the records of check-in
and check-out of members.
6. Staff provide the fitness details such as
trainer, class timing etc.
Post condition Roaster detail must be entered in the system
and proceed.
Table: 2
8
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(iv) A use case diagram which use models of actors and members register for class.
Figure 4 Use Case-2
The use case diagram is based on the members those who are registered in the system of
membership in Body Sculptors gymnasium which provide the better services to the customers. It
can be represented that how members register for class before commencement.
According to figure-4, Members register for particular class where it can control all
activities by admin. First of all, member is register in the system and send request for
administrator. After accept request, they are performed to make payment activity and then
membership status confirm. Admin also plays significant role to create or update session and
members can select the specific time, date of class. At last, administrator has been completed the
process.
9
Figure 4 Use Case-2
The use case diagram is based on the members those who are registered in the system of
membership in Body Sculptors gymnasium which provide the better services to the customers. It
can be represented that how members register for class before commencement.
According to figure-4, Members register for particular class where it can control all
activities by admin. First of all, member is register in the system and send request for
administrator. After accept request, they are performed to make payment activity and then
membership status confirm. Admin also plays significant role to create or update session and
members can select the specific time, date of class. At last, administrator has been completed the
process.
9
Use case Description
Use case Name Member register
Goal To goal for successfully registered on the
system of gymnasium.
Actor Members
Administrator staff
Preconditions Members are trying to register in the particular
class of fitness.
Flow of Events 1. Members has been registered on the
system so that it will send the request
of body sculptors gymnasium.
2. After confirmation of acceptance, it
makes payment to submit fees.
3. Admin will create or update the session
class for members.
4. Members are checking the availability
to select particular time and date.
Post condition It has limited availability of class session.
Table: 3
10
Use case Name Member register
Goal To goal for successfully registered on the
system of gymnasium.
Actor Members
Administrator staff
Preconditions Members are trying to register in the particular
class of fitness.
Flow of Events 1. Members has been registered on the
system so that it will send the request
of body sculptors gymnasium.
2. After confirmation of acceptance, it
makes payment to submit fees.
3. Admin will create or update the session
class for members.
4. Members are checking the availability
to select particular time and date.
Post condition It has limited availability of class session.
Table: 3
10
(v) Construct the PERT / CPM Chart for identifying the early and late start for each task.
PERT chart stands for program evaluation review technique that can useful for managing
the schedule, tasks and organize in the activities. In gymnasium of Body Sculptures, this type of
chart will help for identifying each starting task in proper manner. This technique is analysed the
overall task that must include the completion of project.
Figure 5
According to figure-5, It also representing the PERT chart for identifying all task,time duration
for completing the project. this figure analyse the early and late start from each task for
completing the project.
In this way, it will be identified the critical path of project-> Activity1-activity2-
activity3-activity-5-activity-7. It has been completed the task from initial stage to final stage.
Task Name Duration Start Finish
Planning 10 days Mon 8/5/19 Fri 8/16/19
Identifying software and
hardware 20 days Mon 8/19/19 Fri 9/13/19
Requirement Eliction 10 days Mon 9/16/19 Fri 9/27/19
High level design 15 days Mon 9/30/19 Fri 10/18/19
Detailed design 10 days Mon 10/21/19 Fri 11/1/19
11
PERT chart stands for program evaluation review technique that can useful for managing
the schedule, tasks and organize in the activities. In gymnasium of Body Sculptures, this type of
chart will help for identifying each starting task in proper manner. This technique is analysed the
overall task that must include the completion of project.
Figure 5
According to figure-5, It also representing the PERT chart for identifying all task,time duration
for completing the project. this figure analyse the early and late start from each task for
completing the project.
In this way, it will be identified the critical path of project-> Activity1-activity2-
activity3-activity-5-activity-7. It has been completed the task from initial stage to final stage.
Task Name Duration Start Finish
Planning 10 days Mon 8/5/19 Fri 8/16/19
Identifying software and
hardware 20 days Mon 8/19/19 Fri 9/13/19
Requirement Eliction 10 days Mon 9/16/19 Fri 9/27/19
High level design 15 days Mon 9/30/19 Fri 10/18/19
Detailed design 10 days Mon 10/21/19 Fri 11/1/19
11
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Integration testing 20 days Mon 11/4/19 Fri 11/29/19
Maintenance 10 days Mon 12/2/19 Fri 12/13/19
Table: 4
This type of PERT Chart must be acquired all necessary information about each task that
perform in the project development. it gives a brief idea about the processes where performed
effective manner.
12
Maintenance 10 days Mon 12/2/19 Fri 12/13/19
Table: 4
This type of PERT Chart must be acquired all necessary information about each task that
perform in the project development. it gives a brief idea about the processes where performed
effective manner.
12
CONCLUSION
As per discussion, it concluded that Facility management system is basically manage and
control all type of services in gymnasium which are delivered the better quality of services to the
members. This organisation provides a range of services which includes a swimming pool,
aerobics, strength and flexibility apparatus, number of classes etc. In this regard, facility manager
of respective gym mainly focuses on increasing the accessibility of facility. Under the present
report, six core processes of membership and facility management is discussed that is used for
developing membership and facility management system. Along with this, a class diagram of
given system and how manager schedules staff roster and register for class are also discussed in
brief.
13
As per discussion, it concluded that Facility management system is basically manage and
control all type of services in gymnasium which are delivered the better quality of services to the
members. This organisation provides a range of services which includes a swimming pool,
aerobics, strength and flexibility apparatus, number of classes etc. In this regard, facility manager
of respective gym mainly focuses on increasing the accessibility of facility. Under the present
report, six core processes of membership and facility management is discussed that is used for
developing membership and facility management system. Along with this, a class diagram of
given system and how manager schedules staff roster and register for class are also discussed in
brief.
13
REFERENCES
Books and Journals
Alahäivälä, T. and Oinas-Kukkonen, H., 2016. Understanding persuasion contexts in health
gamification: A systematic analysis of gamified health behavior change support systems
literature. International journal of medical informatics. 96. pp.62-70.
Balanis, C. A., 2016. Antenna theory: analysis and design. John wiley & sons.
Baskerville, R. L. and Myers, M. D., 2015. Design ethnography in information
systems. Information Systems Journal. 25(1). pp.23-46.
Boldea, I. and Nasar, S. A., 2018. The induction machines design handbook. CRC press.
Çiçek, S., Ferikoğlu, A. and Pehlivan, I., 2016. A new 3D chaotic system: dynamical analysis,
electronic circuit design, active control synchronization and chaotic masking
communication application. Optik-International Journal for Light and Electron Optics.
127(8). pp.4024-4030.
Davis, W.S. and Yen, D.C., 2018. The information system consultant's handbook: Systems
analysis and design. CRC press.
Erl, T., 2016. SOA Principles of Service Design (paperback). Prentice Hall Press.
Krishnan, R., 2017. Switched reluctance motor drives: modeling, simulation, analysis, design,
and applications. CRC press.
Malo, K. A., Abrahamsen, R. B. and Bjertnæs, M. A., 2016. Some structural design issues of the
14-storey timber framed building “Treet” in Norway. European Journal of Wood and
Wood Products. 74(3). pp.407-424.
Ratanawongsa, N. and et.al., 2018. Reducing misses and near misses related to multitasking on
the electronic health record: observational study and qualitative analysis. JMIR human
factors. 5(1). p.e4.
14
Books and Journals
Alahäivälä, T. and Oinas-Kukkonen, H., 2016. Understanding persuasion contexts in health
gamification: A systematic analysis of gamified health behavior change support systems
literature. International journal of medical informatics. 96. pp.62-70.
Balanis, C. A., 2016. Antenna theory: analysis and design. John wiley & sons.
Baskerville, R. L. and Myers, M. D., 2015. Design ethnography in information
systems. Information Systems Journal. 25(1). pp.23-46.
Boldea, I. and Nasar, S. A., 2018. The induction machines design handbook. CRC press.
Çiçek, S., Ferikoğlu, A. and Pehlivan, I., 2016. A new 3D chaotic system: dynamical analysis,
electronic circuit design, active control synchronization and chaotic masking
communication application. Optik-International Journal for Light and Electron Optics.
127(8). pp.4024-4030.
Davis, W.S. and Yen, D.C., 2018. The information system consultant's handbook: Systems
analysis and design. CRC press.
Erl, T., 2016. SOA Principles of Service Design (paperback). Prentice Hall Press.
Krishnan, R., 2017. Switched reluctance motor drives: modeling, simulation, analysis, design,
and applications. CRC press.
Malo, K. A., Abrahamsen, R. B. and Bjertnæs, M. A., 2016. Some structural design issues of the
14-storey timber framed building “Treet” in Norway. European Journal of Wood and
Wood Products. 74(3). pp.407-424.
Ratanawongsa, N. and et.al., 2018. Reducing misses and near misses related to multitasking on
the electronic health record: observational study and qualitative analysis. JMIR human
factors. 5(1). p.e4.
14
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Online:
Software development life cycle. 2018. [online] Available through:<
https://www.intellectsoft.net/blog/wp-content/uploads/SDLC-Example-Waterfall-768x432.png >
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Software development life cycle. 2018. [online] Available through:<
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