System Analysis and Design

Running head: SYSTEM ANALYSIS AND DESIGN
System Analysis and Design
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Name of the University:
Author Note

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SYSTEM ANALYSIS AND DESIGN
Table of Contents
Task 2.01 “To-be” design – activity diagram............................................................................2
Task 2.02 Organisational change...............................................................................................3
Task 2.03 Screen design.............................................................................................................4
Reports...................................................................................................................................4
Customer Calling...................................................................................................................5
Task 2.04 Acceptance Criteria...................................................................................................5
Task 2.05 Applications Architecture..........................................................................................9
Task 2.06 Entity Relationship Diagram (ERD).......................................................................10
Task 2.07 Report to Client.......................................................................................................11
Task 2.08 Scrum Organisation.................................................................................................12
Bibliography.............................................................................................................................14
Appendix..................................................................................................................................15
Task A: Project Journal........................................................................................................15

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SYSTEM ANALYSIS AND DESIGN
Task 2.01 “To-be” design – activity diagram
The to-be design is used for the description of the developments taking place in the
organization. The to-be model used for the description of the Cosies Insulation information
system of the organization is provided below:

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SYSTEM ANALYSIS AND DESIGN
From the above To-be design it has been assessed that the call centre staffs are mainly
responsible for the making the calls. In this process if the call goes into the waiting stage then
a reminder is provided again for connecting the call. The call gets connected to the staffs at
the call centre the whole call is recorded by the system of the organization. From the process
it has been assessed that the sales representative are responsible for receiving notification,
making quote and attending meetings. In the ending stage the manager receives all the reports
regarding the system.
Task 2.02 Organisational change
The organizational changes can be described easily with the help of the evaluation of
the as-Is and the To-Be model. The model has been developed for the betterment of the
organization and the increase in the business efficiency for themselves. The As-Is process has
been used for the developed of the current system model and identification of the problems
that are being faced in the current model. However, the To-Be model is developed later on for
the identification of the remedies to the problems arising in the system.
The To-Be model describes an information system, which is to be used in the
organization for mitigating the problems faced with the current business model of the system.
There a large number of issues in the current process of the organization such as the no
proper reporting system. In addition to this, issues were created reading the follow ups to be
taken for the client who are not picking up the phone calls and employee dissatisfaction level
was also very high for the system. Hence, these issues were required to be resolved by the
development of the to-be model. The information system developed would be able to send
repetitive reminders to the staffs who are calling the customers. Additionally the developed
system would also be able to provide the administrator and staffs with the report options that
would be helpful in gaining insights on the business of the organization.