Assignment On System Analysis And Design Report

System Analysis and Design 1
Management Information System Case Study
Affiliate Institution
Professor’s Name
Student
Date

System Analysis and Design 2
Executive summary
Management information system is a software program hosted on a computer system to help the
various companies manage their staff and customers in an easy way. Management information
system is an overall management tool which manages everything including inventories. In this
report we will develop an information system which will help the system users to look for
technicians through online platform called, “Search for Technician Online.” In this kind system,
all technicians are registered over the STO system and they will have to be standby online. In
this case whenever the customer need any assistance from the technician, he or she will post the
job online. All the technician will be send an alert message and they will have to place the bid on
the order. (Glover, Sarma & Overbye, 2017)
Introduction
In this report, the management information system will have three users, the customers, the
technician and the administrator. Customers post new jobs and the technicians made their
proposals. The client has approved the winning bid, the availability of the job is removed from
the system and the other applicants will be send an automatic message that they are unsuccessful.
The qualified technician will immediately visit the customer to provide the solution at home.
After the technician is done with the work, the customer will now approved that the work is
completed and the administrator will release payment to the technician account through online
platforms.
The administrator is in control of everything going on within the system. He can regularly update
the system by deleting and adding technician. STO is an online information management system
which helps IT technicians to interact and get work from customers. The technician is conducted
through the system and the solution is provided at home.

System Analysis and Design 3
Aims and Objectives of the research
 The research is conducted to identify the problem existing with customers while needing
the IT technician to solve the problem
 To develop a system which will help to solve the problem of accessing and finding
reliable technicians through online
 To ensure that the customers look for technicians wherever they without incurring
travelling cost
 To enable the technicians to meet reliable customers who may need their solutions and
getting a secure payment on the same
 To get rid of the manual system of looking for technicians manually and instead the
customer has to connect to the internet and search for client.
 To reduce the cost and the time wastage
The scope of the Project
The scope of this project is to provide a solution in an IT oriented information system that helps
to connect IT technician to customers. The information system to be developed is working on all
computing devices but limited to internet users only.
Project budget
Category Budget for Period in USD
Week
1
Week
2
Week
3
Week
4
Week
5
Week6
Human Resources
(internal)
Human Resources
(external)
Purchases (COTS)
Equipment
Premises
Tools
Travel costs