Design and Implementation of CloudPlex

The assignment asks for the design and implementation of CloudPlex, a cloud-based platform that provides services to business clients and customers. This includes analyzing challenges faced by both parties, implementing security measures such as firewalls and antivirus software, creating a training manual, and ensuring regular updates. The goal is to ensure efficient business operations over the cloud platform while addressing data breach concerns.

Running head: SYSTEM ANALYSIS AND DESIGN
System Analysis and Design
Name of the Student
Name of the University
Author Note

1SYSTEM ANALYSIS AND DESIGN
Table of Contents
1. Organisation Background......................................................................................................................................1
2. Time Management Plan.........................................................................................................................................1
2.1. Work Breakdown Structure............................................................................................................................1
2.2. Task-Sequencing Approaches........................................................................................................................1
Gantt Chart.............................................................................................................................................................3
3. Fact-Finding...........................................................................................................................................................3
i. Interviews...........................................................................................................................................................3
ii. Documentation review.......................................................................................................................................3
iii. Observation......................................................................................................................................................4
iv. Questionnaires..................................................................................................................................................4
v. Research.............................................................................................................................................................4
4. CloudPlex Organisation Chart...............................................................................................................................5
5. “AS IS” Process.....................................................................................................................................................6
6. Report to Top Management...................................................................................................................................6
7. References..............................................................................................................................................................7

2SYSTEM ANALYSIS AND DESIGN
1. Organisation Background
CloudPlex provides an enterprise cloud management platform. The users can deploy their business
applications over CloudPlex. CloudPlex carries out the primary aspects associated with the cloud business
applications. It not only manages cost management but also it provides security and orchestration. Cloudplex also
facilitates end-to-end license management. The customers can conduct Webinar Marketing and SMS Marketing
through CloudPlex. The customers even can arrange webinars on CloudPlex. The customers can better analyse
their products. They can analyse their market as well.
2. Time Management Plan
2.1. Work Breakdown Structure
2.2. Task-Sequencing Approaches
ID Task Name Duration Start Finish Predecessors
1 Ecommerce on CloudPlex 60 days Mon 26-03-18 Fri 15-06-18
2 SMS Marketing 16 days Mon 26-03-18 Mon 16-04-18
3 SMS Template Detailed Design 4 days Mon 26-03-18 Thu 29-03-18
4 Writing down SMS Content over the
Template 4 days Fri 30-03-18 Wed 04-04-18 3

3SYSTEM ANALYSIS AND DESIGN
5 SMS Sending to the customers 2 days Thu 05-04-18 Fri 06-04-18 4
6 Customers' behavior tracking 3 days Mon 09-04-18 Wed 11-04-18 5
7 Assessing the customers and
competitors 3 days Thu 12-04-18 Mon 16-04-18 5,6
8 Email Marketing 21 days Tue 17-04-18 Tue 15-05-18
9 Email Template Detailed Design 4 days Tue 17-04-18 Fri 20-04-18 7
10 Writing down Email content over the
template 4 days Mon 23-04-18 Thu 26-04-18 9
11 Designing an email campaign 3 days Fri 27-04-18 Tue 01-05-18 10
12 Email Sending to the customers 3 days Wed 02-05-18 Fri 04-05-18 11
13 Customers' behavior tracking 4 days Mon 07-05-18 Thu 10-05-18 12
14 Assessing the customers and the
competitors 3 days Fri 11-05-18 Tue 15-05-18 12,13
15 Webinar or Massive Open Online Course
(MOOC) 23 days Wed 16-05-18 Fri 15-06-18
16 Developing web tutorials and deploy 5 days Wed 16-05-18 Tue 22-05-18 14
17 Developing lab tutorials sessions for
customers 6 days Wed 23-05-18 Wed 30-05-18 16
18 Arranging webinar 5 days Thu 31-05-18 Wed 06-06-18 17
19 Customers' tracking on the website 4 days Thu 07-06-18 Tue 12-06-18 18
20 Assessing customers and the
competitors 3 days Wed 13-06-18 Fri 15-06-18 18,19
21 Project Closure 1 day Mon 18-06-18 Mon 18-06-18 20,14,7
Gantt Chart

4SYSTEM ANALYSIS AND DESIGN
3. Fact-Finding
i. Interviews
IT manager and Director of Sales of CloudPlex will be interviewed. The business clients and the customers will
be interviewed and their responses will be recorded (Almorsy, Grundy and Müller 2016). The responses will help
CloudPlex to serve their customers better. They will be able to manage the cloud applications as well.
ii. Documentation review
The project plan contains the detailed timeline of each and every activity associated with the project. The
project plan contains the primary deliverables like email marketing, SMS marketing and arrangement of
webinars. The project plan documentation review will help the business clients to know the project activities in
details that the business clients will have to undertake (Moreno-Vozmediano et al. 2017). The business clients
will have the idea about the project priorities. They will know which activity they should carry out first and
which one later on. The business clients will have the project priority knowledge.
iii. Observation
The project plan explains the main project deliverables in details. The main deliverables are the email
marketing, webinar arrangement and management. In case of SMS marketing the business organisation will have
to undertake the following activities- they will have to design the SMS template. The business organisation will
have to write down the contents in the template. The business organisation can send SMS to the customers.
Again, the Cloudplex gives the multiple opportunities to the business organisation. They can keep track of the
customers. Clod Plex also help them to know the competitors. The business clients can also acknowledge their
productivity, their market share through CloudPlex. Similarly, in case of email marketing, the business clients
can design an email template and can send emails to the clients (Birger et al. 2017). The business clients can
assess the customers’ behaviour and the nature of the customers as well. Again, the business clients can organise
or arrange a webinar online over CloudPlex. The Business organisations can trace the customers with the help of
CloudPlex cloud management platform.
iv. Questionnaires
 What are the risks the business clients can face while adapting CloudPlex service?

5SYSTEM ANALYSIS AND DESIGN
 How do the business clients can provide best solutions to the customers using CloudPlex cloud service?
 What are the issues the customers can face while adapting the CloudPlex cloud services?
 What are the security issues that are related to CloudPlex cloud services?
v. Research
The research data is collected in the form of inteerview and the questionnaires. The IT manager and Director
of Sales of CloudPlex will participate and will give their opinions. Responses will be collected from the business
clients and the customers. The qualitative data analysis will be carried out. The data analysis outcome will help to
know how the risks associated with CloudPlex can be mitigated (Piraghaj et al. 2016). CloudPlex will get
solutions on how they should carry out the services so that they can offer better services to the customers and the
business clients.
4. CloudPlex Organisation Chart

6SYSTEM ANALYSIS AND DESIGN
5. “AS IS” Process
6. Report to Top Management
The data analysis results will be forwarded to the top management of CloudPlex. The data analysis will
help the CloudPlex team to know about the challenges the business clients and the customers are facing. The
analysis results will help them to take actions to face the challenges associated with the cloud services.
The customers and the business clients are not acquainted to the cloud services. They may face problems
while taking up the cloud services. CloudPlex should appoint trainers and must design a manual. The training
manual and the trainers will help the business clients and the customers to get well with the cloud services.
Again, there are security issues. The CloudPlex must implement and configure firewall, also they must install the
antivirus software. CloudPlex must update the antivirus software on a regular basis, it will help the both the
business clients and the customers to carry out the business over the cloud platform efficiently without worrying
about data breach.

7SYSTEM ANALYSIS AND DESIGN
7. References
Almorsy, M., Grundy, J. and Müller, I., 2016. An analysis of the cloud computing security problem. arXiv
preprint arXiv:1609.01107.
Birger, C., Hanna, M., Salinas, E., Neff, J., Saksena, G., Livitz, D., Rosebrock, D., Stewart, C., Leshchiner, I.,
Baumann, A. and Voet, D., 2017. FireCloud, a scalable cloud-based platform for collaborative genome analysis:
Strategies for reducing and controlling costs. bioRxiv, p.209494.
Kumar, R., Jain, K., Maharwal, H., Jain, N. and Dadhich, A., 2014. Apache cloudstack: Open source
infrastructure as a service cloud computing platform. Proceedings of the International Journal of advancement in
Engineering technology, Management and Applied Science, pp.111-116.
Moreno-Vozmediano, R., Montero, R.S., Huedo, E. and Llorente, I.M., 2017. Cross-site virtual network in cloud
and fog computing. IEEE Cloud Computing, 4(2), pp.46-53.
Piraghaj, S.F., Dastjerdi, A.V., Calheiros, R.N. and Buyya, R., 2016. A survey and taxonomy of energy efficient
resource management techniques in platform as a service cloud. Handbook of Research on End-to-End Cloud
Computing Architecture Design, p.410.
Rittinghouse, J.W. and Ransome, J.F., 2016. Cloud computing: implementation, management, and security. CRC
press.
Sheikhi, A., Rayati, M., Bahrami, S., Ranjbar, A.M. and Sattari, S., 2015. A cloud computing framework on
demand side management game in smart energy hubs. International Journal of Electrical Power & Energy
Systems, 64, pp.1007-1016.
Zhang, L., Luo, Y., Tao, F., Li, B.H., Ren, L., Zhang, X., Guo, H., Cheng, Y., Hu, A. and Liu, Y., 2014. Cloud
manufacturing: a new manufacturing paradigm. Enterprise Information Systems, 8(2), pp.167-187.