This article discusses the system analysis and design for Tele-Health Record, including stakeholder map, questionnaire, and use case diagram. It also includes a bibliography of relevant sources.
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Running head: SYSTEM ANALYSIS AND DESIGN System Analysis and Design Name of Student- Name University- Author’s Note-
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1SYSTEM ANALYSIS AND DESIGN 1. Stakeholder Map Figure 1:Stakeholder for Tele-Health Record (Source: Created by author on Visio) As per the stakeholder map, the stakeholders involved in the entire system are classified into different categories. The roles and responsibilities of the stakeholders are shown in the following table. Stakeholder DesignationStakeholder Category (Shown in Map) Stakeholder Roles and Responsibilities AdminInternal OperationsThis stakeholder is required
2SYSTEM ANALYSIS AND DESIGN to monitor the working of the systemandreporttothe managersincaseofany errors or issues. CEOInternal OperationsThe CEO is responsible for monitoring and implementing suitablechangesand technologiesintheexisting system. System ManagersInternal OperationsThesystemmanagersare needed to ensure running the systemasperthe requirementsandtake suitableactionstoprevent risks and issues. PatientsInternal ExecutivesPatients can create their own onlineprofilesandupload theirmedicaldocumentsin order to receive treatment as per required. EmployeesInternal ExecutivesThe employees should use the systemtoperformvarious administrativeand
3SYSTEM ANALYSIS AND DESIGN operationalaffairsofthe hospital. Service ProvidersExternal OperationsTheserviceproviderswill providesuitableinternet connection,cloudservices and others that are essential fortheMYHEALTH RECORD system. DoctorsExternal OperationsThe doctors can create their ownprofiles,confirm appointmentswiththe patientsandcheckthe medicalfilesuploadedby theirpatientsandupload medicalprescriptionsinthe patients’ profiles. Ambulance ProviderExternal ExecutivesThis stakeholder will provide ambulancetothepatients afterreceivingrequest throughtheMYHEALTH RECORD ambulance service portal. Medicine SupplierExternal ExecutivesThis stakeholder will provide
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4SYSTEM ANALYSIS AND DESIGN medicinestothedoctors duringsurgeryorurgent medicationneedsafter receiving request through the MYHEALTHRECORD medicines portal. InvestorExternal ExecutivesThisstakeholderwillinvest for any changes or upgrades tobeimplementedinthe hospital. Equipment SupplierExternal ExecutivesThis stakeholder will supply necessary equipment required for the hospital. GovernmentExternal ExecutivesThe Government will monitor the operations in the hospital and provide medical license as per required. 2. Questionnaire 2.1 Stakeholder Identification for Questionnaire Management A questionnaire survey is to be conducted in order monitor the working of the My Health Record System and understand how this new system is benefitting the operations at the hospital. Hence, the questionnaire will be targeted towards the stakeholders who fall under the internal
5SYSTEM ANALYSIS AND DESIGN operations category and include Admin, CEO and System Managers. These stakeholders will be connected to the system throughout their period of work and hence, they are most likely to determine issues in the system as well as the benefits they are receiving compared to the previous systems. 2.2 Purpose of the Questionnaire The purpose of this questionnaire is to determine the benefits received from the “My Health Record” system as well as identify any issues that might be faced by the stakeholders while using the same. 2.3 Questions to be Included in the Questionnaire As a part of the questionnaire survey process, the following questions will be included. There have been a few months since MY HEALTH RECORD has been implemented. Have you noticed any improvements in the hospital operations? If so, what are they? Please explain the working of the system as you have experienced. Have thepatientsreportedany issuesfromtheirend likefacingproblemswhile uploading their documents in the online portal? Which cloud operator is used for storing the documents of the patients and the doctors? Have you found any issues in the MY HEALTH RECORD system? What are they? Do you think the documents stored in the cloud of MY HEALTH RECORD system are secure? Have the issues reported by the patients been resolved at the right time? How do you plan to enroll more doctors and patients to use the MY HEALTH RECORD system?
6SYSTEM ANALYSIS AND DESIGN How do you plan to create awareness among more people regarding the advantages of the online based healthcare system? What initiatives have the hospital taken to ensure smooth running of the online healthcare system? 3. Use Case Diagram Figure 2:Use Case Diagram for Tele-Health Record (Source: Created by author on Visio) Use Case NameMY HEALTH RECORD ScenarioOnline Healthcare system of My Health Record
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7SYSTEM ANALYSIS AND DESIGN Triggering Event The system that is described for the Tele-Health Record helps to get all the informationthat are involved in the system of Headspace. The information that are stored in the system includes the details of the patients, doctors, and the employees who are involved in the system. If the patient needs emergency service from the Headspace, the organization is able to provide the service to the user. The triggering event that is involved with making the system online is that the patients can get very quick service from the online service of My Health Record. Brief Description The application that is developed for My Health Record includes the data of the patients that are stored in the data base of their system. There are doctors, administrators, nurses who are involved in the system who are involved in solving the health problems of the patients who registers in to the network. This application that is designed helps to view the details of the patients which are needed by the doctors. The data are stored securely in the system database by the cloud provider. ActorsThe actors who are associated with the online system of My Health Record includes patients, cloud providers, administrators, and doctors. Related Use Case Similar use cases are being studied for designing the health care system of My health record. StakeholdersThe stakeholders that are associated with the online healthcare system are dividedintofourquadrants.Thequadrantsareknownasinternal executive, external executive, internal operations and external operations
8SYSTEM ANALYSIS AND DESIGN executives.Thestakeholdersinvolvedaregovernment,medicine suppliers, CEOs, hospitals, investors, patients, managers, cloud providers, admins, employees, and doctors of the system. Pre-conditionsThe information of the patients are to be stored in system of healthcare so that the doctors can treat them accordingly and prescribe the patients accordingly. The details of the patients includes the current status of the patients, history of previous health related issues and contact details of the patients.TheSystemofMyHealthRecordshouldhaveaflexible payment system with debit cards, credits cards, and also should have net banking facilities. Post-ConditionsThe post conditions that are included in the system is the treatment process of the My Health Record. The admins who are associated with the Headspace should look after the treatment process whether the treatment process is going right or not. There should be a proper address and a contact number of the patient so that the patients can contact them when necessary.Inpostcondition,thepaymentprocessshouldalsobe successful after the treatment is completed. Flow of Activities ActorsSystem 1. Patients1.1 The details of the patients are stored in the system of My Health Record. 1.2 There should be a valid payment method in
9SYSTEM ANALYSIS AND DESIGN the system so that the doctors can proceed with the treatment process. 2. Doctors2.1 Details related t doctors are also stored in the system of My Health Record. 2.2 The doctors should provide appointment accordingly. 3.Administrator3.1 The data that are related to the patients and information of the patients, hospitals, and the doctors are to be managed by the administrator of the system. The details should be clearly and securely stored. 3.2 The login details that are available should be correct and validate by the admin of the system. Exception Condition The exception that can arise for the system is that there can be difficulty in contacting the patients if the contact details of the patients are not uploaded correctly. This case may arise if the patient changes his contact number.
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10SYSTEM ANALYSIS AND DESIGN Bibliography Bates, D. W., Saria, S., Ohno-Machado, L., Shah, A., & Escobar, G. (2014). Big data in health care: using analytics to identify and manage high-risk and high-cost patients.Health Affairs,33(7), 1123-1131. Case, S. M., O'leary, J., Kim, N., Tinetti, M. E., & Fried, T. R. (2015). Older Adults’ Recognition of Trade‐Offs in Healthcare Decision‐Making.Journal of the American Geriatrics Society,63(8), 1658-1662. Catarinucci, L., De Donno, D., Mainetti, L., Palano, L., Patrono, L., Stefanizzi, M. L., & Tarricone, L. (2015). An IoT-aware architecture for smart healthcare systems.IEEE Internet of Things Journal,2(6), 515-526. Emmert, M., Meszmer, N., & Sander, U. (2016). Do health care providers use online patient ratings to improve the quality of care? Results from an online-based cross-sectional study.Journal of medical Internet research,18(9). Nelson, R., & Staggers, N. (2016).Health Informatics-E-Book: An Interprofessional Approach. Elsevier Health Sciences. Squires, D., & Anderson, C. (2015). US health care from a global perspective: spending, use of services, prices, and health in 13 countries.The Commonwealth Fund,15, 1-16. Wager, K. A., Lee, F. W., & Glaser, J. P. (2017).Health care information systems: a practical approach for health care management. John Wiley & Sons. Whittington, J. W., Nolan, K., Lewis, N., & Torres, T. (2015). Pursuing the triple aim: the first 7 years.The Milbank Quarterly,93(2), 263-300