System Analysis and Design for Total Software Service Pvt Ltd

This study includes the time management plan, TO BE process, AS IS process, entity relationship diagram, data normalization, testing, training, system changeover and report to management for Total Software Service Pvt Ltd.

SYSTEM ANALYSIS AND DESIGN

Table of Contents
Introduction......................................................................................................................................3
Assignment 2...................................................................................................................................4
Task 1...............................................................................................................................................4
Time management Plan...................................................................................................................4
2.1. Work Breakdown Structure......................................................................................................4
2.2. Task-Sequencing Approaches..................................................................................................5
Gantt chart.......................................................................................................................................7
Task 2...............................................................................................................................................8
TO BE process.................................................................................................................................8
Task 3...............................................................................................................................................9
Comparing TO BE and AS IS process............................................................................................9
Task 4.............................................................................................................................................10
Entity relationship Diagram...........................................................................................................10
Task 5.............................................................................................................................................10
Data normalization.........................................................................................................................10
Task 6.............................................................................................................................................12
Testing...........................................................................................................................................12
Task 7.............................................................................................................................................13
Training..........................................................................................................................................13
Task 8.............................................................................................................................................13
System Changeover.......................................................................................................................13
Task 9.............................................................................................................................................14
Report to management...................................................................................................................14
Conclusion.....................................................................................................................................14
References......................................................................................................................................16
2

Introduction
System, analysis and project design is a vital activity for an IT based company in order to create
products according to client’s demand. In this study, the time management plan for software
development of an IT project has been mentioned. The study also includes the TO BE process
and its comparison to AS IS Process in respect to an IT company names Total Software service
Pvt ltd has been mentioned. The presentation of entity relationship diagram, grand chart of time
management plan has been also mentioned in the study. The study also produces report to the top
management mentioning the reason behind the preparation of project management plan in order
to get the clients satisfied with the IT services.
3

Assignment 2
Task 1
Time management Plan
2.1. Work Breakdown Structure
4

Figure 1: Work Breakdown structure
(Source: Created by author)
2.2. Task-Sequencing Approaches
ID Task Name Duration Start Finish Predecessors
5
EcommerceonTotalsoftwareservicesMarketingviamessageDesigningdetailedtemplateSMScontentwritingTrackingofcustomerbehaviourAssessingthecustomersMarketingofEmailEmailTemplateWritingdownEmailcontentDesigninganemailEmailSendingTrackingofcustomerbehaviourAssessingthecustomersWebinarDevelopingwebtutorialsDevelopinglabtutorialsArrangingwebinarTrackingofcustomerbehaviourAssessingcustomers

1 Ecommerce on CloudPlex 60 days Tue 5/22/18 Mon
8/13/18
2 SMS Marketing 16 days Tue 5/22/18 Wed 6/6/18
3 SMS Template Detailed Design 4 days Fri 6/8/18 Thu
6/14/18
4 Writing down SMS Content over
the Template
4 days Wed 5/23/18 Tue
5/29/18
20
5 SMS Sending to the customers 2 days Wed 5/30/18 Thu
5/31/18
4
6 Customers' behavior tracking 3 days Fri 6/1/18 Wed 6/6/18 5
7 Assessing the customers and
competitors
3 days Thu 6/7/18 Tue
6/12/18
6
8 Email Marketing 21 days Wed 6/13/18 Wed
6/20/18
7
9 Email Template Detailed Design 4 days Thu 6/21/18 Fri 6/29/18 8
10 Writing down Email content over
the template
4 days Mon 7/2/18 Tue 7/3/18 9
11 Designing an email campaign 3 days Wed 7/4/18 Fri 7/6/18 10
12 Email Sending to the customers 3 days Mon 7/9/18 Tue
7/10/18
11
13 Customers' behavior tracking 4 days Wed 7/11/18 Fri 7/13/18 12
14 Assessing the customers and the
competitors
3 days Mon 7/16/18 Wed
8/15/18
13
15 Webinar or Massive Open Online 23 days Thu 8/16/18 Thu 14
6

Course (MOOC) 8/23/18
16 Developing web tutorials and
deploy
5 days Fri 8/24/18 Thu
8/30/18
15
17 Developing lab tutorials sessions
for customers
6 days Fri 8/31/18 Tue 9/4/18 16
18 Arranging webinar 5 days Wed 9/5/18 Fri 9/7/18 17
19 Customers' tracking on the
website
4 days Mon 9/10/18 Wed
9/12/18
18
20 Assessing customers and the
competitors
3 days Tue 5/22/18 Tue
5/22/18
21 Project Closure 1 day Tue 5/22/18 Tue
5/22/18
Table 1: Task-Sequencing Approaches
(Source: Created by author)
Gantt chart
7

Figure 2: Gantt chart
(Source: Created by author)
Task 2
TO BE process
Figure 3: TO BE Process by BPMN
(Source: Created by author)
TO BE process can be defined as the state of business process in future in an organisation like
Total Service pvt ltd. Basically the analysis of the TO BE process is to put the future state of the
business into work to know how the organisation can work in future at the same point of time in
future when the changes are made. Under the Total Software Service pvt ltd these changes can
be technological change or the change of business process. Since this process of TO BE is
complete part of a project it always needs a lead team of stakeholders who knows the entire
business analysis process (Rittinghouse and Ransome, 2016, p.21). In an organisation like Total
Software Service pvt ltd the stakeholders with their team can start the project by analyzing the
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objective of the project and with its documentation. When these processes are applicable to the
organisation it seems very overwhelming but after the work done a small improvement can be
seen. After few weeks or months when there is a large scale process several improvements take
place through which the technical process of the organisation like Total Software Service pvt ltd
change. Under this TO BE process all the section of work are typically analyzed.
Task 3
Comparing TO BE and AS IS process
Piraghaj et al. (2016, p.410) stated that basically the process of AS IS based on the combination
of system where people, process, technology and data that are currently performing in the task
and function of system under the study. The system AS IS is may or not used in the computers.
On the other hand, TO BE system is the process where the system where analysis is made in the
current process of the orgsanisation to know the changes is to be made in the future process. In
the TO BE system is combination of people, process data and technology that can be performed
in the required task and function of system in the study.
According to Sheikhi et al. (2015, p.1007), basically the TO BE process analyze the future state
of the organisation, in other word it can also be explained that the organisation’s process, culture
and capabilities in the future. Whereas the AS IS system only describes the present condition of
the process, culture and capabilities. The main objective of the AS IS system is to improve the
need and the changes to be made in the starting point. On the hand the main objective of TO BE
process is to analyze and solve the problem to get better outcome in the future.
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Task 4
Entity relationship Diagram
Figure 3: Entity relationship Diagram
(Source: Created by author)
Task 5
Data normalization
Project topic Methods Final actions
SMS marketing SMS Template
Detailed Design
Writing down SMS
Content over the
Customers' behavior
tracking
Assessing the
customers and
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Template
SMS Sending to the
customers
competitors
Email Marketing
Email Template
Detailed Design
Writing down Email
content over the
template
Designing an email
campaign
Email Sending to the
customers
Customers' behavior
tracking
Assessing the
customers and the
competitors
Table 2: ERP
(Source: Created by author)
Data normalization is a typical process of refinement after the exercise of work is done initially
to identify the data object that is a relational database. The main objective of this process is to
identify and analyze the relationship in a table form with defining it in a column within each
table. In a particular organisation like Total Software Service pvt ltd the database can hold
several number of information. This information can be count in millions or billions. Therefore
data normalization helps in reducing its size and also prevents from the data duplication. It
process ensures each piece of data in stored safe and securely (Zhang et al. 2014, p.167).
Application developers in an organisation like Total Software Service pvt ltd that have to create
the application process they find this process of normalization easier to deal with the database. In
this process the of data normalization it can be accessed more logically. This process is often
similar to the process of in which real world objects are basically designed in an organisation.
Under the process of data normalization it reduces the data redundancy which is an important
application for the developers because it is difficult to store the object in relational database
which maintain the same information in several places.
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Task 6
Testing
Figure 4: White box and black box testing
(Source: Kumar et al. 2014, p.111)
According to Kumar et al. (2014, p.111), system testing is a method of examining the efficiency
of a newly created IT based system that helps in delivering required service to customers. The
system test is methodical phenomenon to get the outcome of a newly launched system for its
clients. The system developer follows black box and white box system testing in order to identify
the internal functionality of the system. Black box testing is considered to be a method of system
testing that examines the functionality of an application without peering into its structures. In this
test, implementation details, knowledge of internal paths of the software and the internal code
structure gets tested in an application.
White box testing is another type of testing that is more important and it includes the transparent
testing so as to get an idea about the outcome of the application of software. As stated by
Moreno-Vozmediano et al. (2017, p.46), it is also important to mention that the testing can help
in getting about the internal functionality of the new developed software. The functionality of the
software is also important for the client so that it can efficiently increase the efficiency of the
application for better performance.
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Task 7
Training
Staff training is very much needed in an organisation like Total Service pvt ltd. developing staffs
and succession planning in an organisation is synonyms to each other. Efficient training to the
staff of the organisation and the technician can lead it to achieve profit. There is process of staff
training like when an organisation hires one or more hundreds of employees’ orientation sessions
are taken. In these sessions the employees are basically given common introduction of the
organisation and proper tour of the organization is made. This process is also applicable in the
organisation like Total Software Service pvt ltd and they also come to know about their positions
in the organisation. The employees are now given proper training and education according to
their duties. This training process ensures that the employee is capable of joining the
organisation. The training process is basically maintained for a couple of days or weeks. Once
the training period is completed the employees are tested to judge their skills after the process.
After this process the employees are properly posted to the position in which they can work
efficiently. Data normalization is a typical process of refinement after the exercise of work is
done initially to identify the data object that is a relational database which can be followed in a
company like Total software services Pvt. Ltd.
Task 8
System Changeover
In an organisation like Total Software Service pvt ltd the stakeholders with their team can start
the project by analyzing the objective of the project and with its documentation. When these
processes are applicable to the organisation it seems very overwhelming but after the work done
a small improvement can be seen. Basically the TO BE process analyze the future state of the
organisation, in other word it can also be explained that the organisation’s process, culture and
capabilities in the future. Firstly, with the help of this process project can be properly done with a
broader context with a good strategic framework. It is also important to mention that system
13

developer follows black box and white box system testing in order to identify the internal
functionality of the system. The training of customers is considered
Task 9
Report to management
Project management in an organisation like Total Software Service Pvt ltd is very important
because it can ensure about what is being delivered and value of that item. This process is also
important on the purpose of ensuring the rigor of the project with the clients. With the help of
this process project can be properly done with a broader context with a good strategic
framework. Under this process of project management it brings leadership planning among the
managers. Without a team work this process cannot be fulfilled. Leadership allows the workers
to do best in their projects. Project managers guide the team and also give a clear view about the
accountability because this depend the successions or failure of the particular project. However,
if the managers leave the workers with the project work without any guidance it is observed the
project will be done in lack of efficiency and focus and with valueless objective. Through this
management process the workers can get a clear image and also focus about the achievements
which are to be fulfilled. The main objective of this process is to identify and analyze the
relationship in a table form with defining it in a column within each table. In a particular
organisation like Total Software Service pvt ltd the database can hold several number of
information. Application developers in an organisation like Total Software Service Pvt ltd that
have to create the application process they find this process of normalization easier to deal with
the database. In this process the of data normalization it can be accessed more logically.
Conclusion
In the study, it is found that Under the Total Software Service pvt ltd these changes can be
technological change or the change of business process. Since this process of TO BE is complete
part of a project it always needs a lead team of stakeholders who knows the entire business
analysis process. In an organisation like Total Software Service pvt ltd the stakeholders with
their team can start the project by analyzing the objective of the project and with its
documentation. Basically the process of AS IS based on the combination of system where
14

people, process, technology and data that are currently performing in the task and function of
system under the study. The study pointed out that the process of project management is also
important on the purpose of ensuring the rigor of the project with the clients. With the help of
this process project can be properly done with a broader context with a good strategic
framework. This process is often similar to the process of in which real world objects are
basically designed in an organisation. Application developers in an organisation like Total
Software Service pvt ltd that have to create the application process they find this process of
normalization easier to deal with the database. In this process the of data normalization it can be
accessed more logically.
15

References
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