System Analysis of CRM

This report discusses the Spiral, Agile, and RAD models for CRM system analysis. It also includes a memo on implementing User Centred Design and Human Computer Interaction, event table, domain class model, class diagram, and use case model.

Running head: SYSTEM ANALYSIS OF CRM
SYSTEM ANALYSIS OF CRM
Name of the Student
Name of the University
Author Note:

1SYSTEM ANALYSIS OF CRM
Table of Contents
Part A...............................................................................................................................................2
Task 1: Report..............................................................................................................................2
Task 2: Memo..............................................................................................................................6
Part B...............................................................................................................................................8
Task 3: Event Table.....................................................................................................................8
Task 4: Domain Class Model......................................................................................................9
Task 5: Class Diagram...............................................................................................................10
Task 6: Use Case Model............................................................................................................11
Task 7: Use case Description.....................................................................................................12
Bibliography..................................................................................................................................13

2SYSTEM ANALYSIS OF CRM
Part A
Task 1: Report
Spiral Model:The Spiral model takes into consideration both the iterative and the
waterfall model. The waterfall modeling of the processing will include both the controlled
processing and the systematic processing of the data management related to the business
management of the organization (Chandra, 2015). The entire process is diversified in 4 phases
namely, Identification of the process, designing of the process, construction of the framework
and finally the analysis of the risk management of the entire project. The identification stage
marks the initiation of the project management. The requirements of the task are managed and
the processing of the project is started with proper planning. The designing stage takes into
consideration the evaluated results that are presented in the identification stage which will ensure
the fact that the designing of the entire project is capable of procuring the business management.
The designing stage mainly includes the logical and architectural implementation of the
processing of the product ensuring the fact that the entire designing is managed with utmost
efficiency. This ensures that the logical updating of the data is managed with proper management
techniques (Alshamran and Bahattab, 2015). The main software is main developed n the
designing phase of the system. analysis of the risk management deals with the processing of the
data management regarding the risks that may approach the functionality of the process. This
fact ensures the fact that the risks that are heading towards the business management can be
reduced and taken care of.
Benefits: The benefits of using this model are as follows: -
 The changes that are required in this model are very easily achievable

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 Prototype usage cats as the major advantage of this model
 A large number of prototype can be made with the help of this model
 The accuracy of the method analysis is very high in this process which acts as the
major advantage of the process
 The application of the user interface can easily be processed
Drawbacks: There are several kinds of drawbacks of this Model like:
 The processing of managing the task that is provided is very complex in nature.
This ensures the fact that the data transcription will ensure the prosecution of the
business management will act as the disadvantage of the process
 The processing of the entire case might be at stake as the project managers deals
with the decision making can be in accurate due to the complex procedural
functioning of the project
 Number of spirals which are used in the project may fail and handling of the
entire project can get terminated.
 This project methodology is not suitable for the project that has low risk
management skills (Gu, Xu and Adjiman, 2017)
Agile Model: Agile model is considered as the most popular model that will ensure the
procurement of the processing of the project in different ways as this ensures the processing of
the SDLC model with proper efficiency of the business management. This process acts helpful as
this process allows different project managers with different ideologies to function properly and
the efficiency of the process is maintained as the Agile model is lenient to the different
processing of the ideology of different project managers (Cooper and Sommer, 2016). The
modification if the project can be done in this model as this supports the execution of the process

4SYSTEM ANALYSIS OF CRM
with different ideology of the project managers. The Agile model is flexible enough to work in
the processing of different phases very efficiently hence they usage of this model is performed
very highly done. The agile model suppor6ts only the iterative process and do not support the
waterfall model as it was possible in the Spiral model. Another advantage of this model is that
the data execution will ensure that the data that are evaluated after every stage of iteration will be
insured in each iteration stage. This acts as the major advantage foe the process. the output of
every evaluation state is considered as the modified version of the previous iteration model or
phase. This process is also considered to be the adaptive SDLC model.
Benefits: The major benefit of the Agile model are as follows: -
 The approach is realistic in nature which acts as the major advantage of the
process
 Cross train support of the organization which also acts as the major advantage of
this model
 The partial progress of the solution can be updated during the processing of the
activity
 The requirement for the completion of the process is least and the amount
resources for the initiation of the project is also least in nature
 Extensive planning is not required for the processing of the task (Battou, 2017)
 The management of the project is very easy compared to the other models
 The flexibility of the functioning of the process is considered too be the advantage
of this project
Disadvantages: The major drawbacks of this model are as follows: -

5SYSTEM ANALYSIS OF CRM
 The complex query management is not possible in this model which acts as the
major disadvantage of the project (Hansson and Zhao, 2015)
 The potentiality of risk management acts as the major reason for excess risk kin
the processing of the project. this fact ensures that the processing of the project
acts as the major risk supporting feature in the Agile model
RAD Model: RAD is the abbreviated as the Rapid Action Development for the process of
the action related to the iteration of the prototyping process. This fact ensures that the processing
of the ideas regarding the data management of the processing of the data will ensure the iteration
and the prototyping of the project management. Specific planning regarding the processing of the
project planning as well as the data management of the project is not done. This process deals
with the fact that the data management of the business organization will enumerate the model
focusing (Valacich, George and Hoffer, 2014). With the help of the processing of the task the
project manager will be open to innovative ideas and the functioning of the task. This will help
the project manager to deal with the methodology of the project and the methodology of the
same. The conveyance is done with the help of the utilitarian modules of the business
management. Rapid Action Development is considered to be the iterative console and the
projection is termed as the iterative module. This process insures the fact that the data processing
is much more efficient in nature. The prototypes are reusable in nature which will deal with the
fact that the enacting of the functioning of the process is much more efficient (Gupta, Goul and
Dinter, 2015). The entire project can be divided in sort groups leading to the fast progress of the
task and this particular model has the power to function with the design engineers as well as the
space specialist of the project. This modeling cats fruitful and the steps that are taken to complete
the purpose of the project is much more advantageous than many other models.

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Advantages: the major advantages of this model are as follows: -
 The processing of the report is easily measurable in nature
 The time required for the development of the project is comparatively low compared to
the models that are of same designation
 The functioning of the project will be done with the feedback of a large number of clients
which adds to the efficiency of the project
Drawbacks: the major drawbacks of this model are as follows: -
 The dependency of this project on the complex framework f the functioning will lead tp
the fact that the project gets more vulnerable in nature (Valacich, George and Hoffer,
2014)
 The project management is very complex in nature. This will ensure the fact that the data
management will be very difficult due to the processing of the data
Recommendation
Taking into consideration the above case study, the major concern will be to secure the
processing that will ensure the management of the project management regarding the data
management of the processing of the complex situations. The best kind of the model that is used
for the processing of the task is the Agile model. Agile model acts as the best model for the
functioning of the data. This methods if used will act as the approach of the system.
Task 2: Memo
Memorandum
To: CEO of Australian fashion design

7SYSTEM ANALYSIS OF CRM
From:<Please Fill>
Date:May 13, 2018
Re: Implementing User Centred Design andHuman Computer Interaction
Respected Sir,
The major ideology is to ensure the fact that the usage of User Centred Design for
increasing the efficiency of the functionality of the project. The usage of User Centred Design
helps in increasing the flexibility regarding the human interface of the project, which helps inn
the data management of the project management. The User Centred Design can be usurped with
the implementation of the Humana Computer Interaction to the project. Various kind of
identification of the project includes the fact that the data prosecution will procure the data
management. The specific kind of user prosecution has been acting, as the maintenance of the
project. The dealer can easily understand the processing of the entire project applying the
methodology of User Centred Design.
Human Computer Interaction is about the dealing with the functioning of the data
management. The implementation of the Human Computer Interaction in the User Centred
Design helps in increasing the interface quality of the designers. The new ideas of the designers’
can be easily implemented with the help of this prosecution. The finding of this methodology has
been acting as the major factor for data ensuring of the User Centred Design.
UCD principles are mainly are applied for proposing the maintenance of the Customer
Relation Management which helps in the approaching of the project with the help of the client
access. This fact helps in maintaining the bridge between the clients of the product and the
designer who is in processing of making the product. This fact ensures that the project

8SYSTEM ANALYSIS OF CRM
management will take into consideration that the management of the data is done with the
ensuring of the analyst has the advantage of maintaining the relation.
Part B
Task 3: Event Table
Event Event Type Trigger Source Activity/Use
Case
System
Response/
Output
Destination
Women
cloth
selling
External Speed up
sales
Representative
at sales
department
Selling of
various
cloths
Quantity
for placing
order
Shops
Dress for
selling
External Speed up
sales
Various
representative
at wedding
Selling of
various
wedding
dress
Quantity
for placing
order
Individual
Customer
Bill
Payment
External Payment Client or
customer
Making
Payment
Bill Representative
Creation
of invoice
Creation of
large
number of
invoice
Details for
sales
Representative Generation
of Invoice
Bill Client or
customer
Providing
discount
Minimizing
the number
of orders
Reduction
of cost
Representative
in sales
Giving
Discount
Reducing
the order
cost
Client or
customer
Order
receive
Potential
sales of
Increase Client Takes Order Increasing Representative

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from
client
product in sales sales
Task 4: Domain Class Model

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Task 5: Class Diagram

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Task 6: Use Case Model

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Task 7: Use case Description
Name Takes Order
Version Representative-03
Goal The major goal of this case is used for receiving the various clients. The
major job prospect is used for the processing of the fact that the individual
clients are related with the retail client.
Summary The representation of the project must be done through the processing of the
management of the data regarding the client and the project managers
Actors Representatives
Pre-Conditions The order giver must be under a sales zone
Triggers Increase in sales
Basic Course of Events The kinds of report that the sales represent are used for the connection of the
customers having idea regarding the catalog of the project. the clients can
place order with ease and the data processing will ensure the fact that the
data management will procure the functioning of the project. the clients can
easily gain access to the orders.
Alternative Paths The premium clients can send letter to the office of the serving centers
directly
Post Conditions The client must pay all the dues
Business Rules The organization must provide sanction letter in order to guarantee the
documentation of the processing of the order
Notes The representative must be available during product delivery

13SYSTEM ANALYSIS OF CRM
Bibliography
Alshamrani, A. and Bahattab, A., 2015. A comparison between three SDLC models waterfall
model, spiral model, and Incremental/Iterative model. International Journal of Computer
Science Issues (IJCSI), 12(1), p.106.
Chandra, V., 2015. Comparison between Various Software Development
Methodologies. International Journal of Computer Applications, 131(9), pp.7-10.
Gu, B., Xu, X.Y. and Adjiman, C.S., 2017. A predictive model for spiral wound reverse osmosis
membrane modules: The effect of winding geometry and accurate geometric details. Computers
& Chemical Engineering, 96, pp.248-265.
Cooper, R.G. and Sommer, A.F., 2016. The Agile–Stage‐Gate Hybrid Model: A Promising New
Approach and a New Research Opportunity. Journal of Product Innovation Management, 33(5),
pp.513-526.
Cooper, R.G., 2016. Agile–Stage-Gate Hybrids: The Next Stage for Product Development
Blending Agile and Stage-Gate methods can provide flexibility, speed, and improved
communication in new-product development. Research-Technology Management, 59(1), pp.21-
29.
Battou, A., 2017. Designing an Adaptive Learning System Based on a Balanced Combination of
Agile Learner Design and Learner Centered Approach. American Scientific Research Journal for
Engineering, Technology, and Sciences (ASRJETS), 37(1), pp.178-186.
Hansson, S. and Zhao, Y., 2015. How MAD are we? empirical evidence for model-driven agile
development.

14SYSTEM ANALYSIS OF CRM
Cooper, R.G. and Sommer, A.F., 2018. Agile–Stage-Gate for Manufacturers: Changing the Way
New Products Are Developed Integrating Agile project management methods into a Stage-Gate
system offers both opportunities and challenges. Research-Technology Management, 61(2),
pp.17-26.
Valacich, J., George, J. and Hoffer, J., 2014. Essentials of systems analysis and design. Prentice
Hall Press.
Shargel, L., Andrew, B.C. and Wu-Pong, S., 2015. Applied biopharmaceutics &
pharmacokinetics (pp. 119-120). McGraw-Hill Medical Publishing Division.
Gupta, B., Goul, M. and Dinter, B., 2015. Business Intelligence and Big Data in Higher
Education: Status of a Multi-Year Model Curriculum Development Effort for Business School
Undergraduates, MS Graduates, and MBAs. CAIS, 36, p.23.