Notion of System-Level Bureaucracy in Public Service: A Case Study of Central Bank of Gambia

Central bank of Gambia
PUBLIC SERVICE IN CENTRAL BANK OF GAMBIA in Notion of system level bureaucracy
Strategic Management and Information Systems
Name of the Author
University Name-

INTRODUCTION
With the changes in time, Notion of system level bureaucracy has been gaining
momentum throughout the time. The study topic of the current report recognises the scenario
wherein certain organisations tend to head towards a system level bureaucracy while
extending their share of services for the good of the public. These activities are termed as
activities done under the umbrella of corporate governance. However, in various cases the
governance structure somehow turns bureaucratic too. Organisation selected for completing
the research is Unga Group. The public service activities done by Unga Group have been
analysed by observing the street level bureaucracy as a subset of public agency or
government institutions where the civil servants works (Osborne, 2010).
PUBLIC SERVICE IN UNGA GROUP
It is the Central bank of Gambia abbreviated to CBG. This bank is located in Banjul
and was established in 1971. The central bank of Gambia is indulged in providing the
banking public services to clients with a view to satisfy client’s need and regulate other small
banks in Gambia
PUBLIC SERVICES
Public services are the activities undertaken by the organisations with a view of
legitimate theory. In context with the Central bank of Gambia, it means that the activities
done by the Central bank of Gambia should be legitimate in the eyes of the society in which
they operate. Apart from profit making, the aim of an entity should also consist of working
towards the good of the common (McWilliams, 2015). It is so because the entity uses all the
resources that the society fosters. As a return the entity should at least make good for all
that’s exploited (Bache, and Flinders, 2014). As a result it has become mandatory nowadays
to invest certain percentage of revenues to the corporate social activities by a company
(Donaldson, 2013).
NOTION OF SYSTEM-LEVEL BUREAUCRACY in context with Central bank of
Gambia
Bureaucracy, now-a-days is established as the most significant way of running an
organisation. It provides set code of conduct, undertaken strategic approach and rules and

regulations to meet the set objectives and goals. The dominant character of this level of
management is the presence of hierarchy of authority or autonomy and a well-defined set of
rules. It focused on delivering the more outcomes to society and public at large. This system
gives power to the position and not to the person holding that position (Weber, 2015). This
has obligatory for Central bank of Gambia to provide the best possible banking services and
protection to general public from any kind of wrong acts in market. Simply speaking, every
position comes up with certain power and every action is to be supported by evidence
recorded in writing (Naschold, 2017). The hiring in such offices is to be made on grounds of
the competence that the person applying to the position holds, and not on the basis of
nepotism. The offices follow a strict structure of hierarchy. The ownership management and
the working management are different. In easy words, notion of system- level Bureaucracy is
defined as the presence of hierarchy of authority or autonomy and a well-defined set of rules
which strengthen the overall outcomes and efficiency of the organization. The main
significant notion of system- level Bureaucracy is focused on strengthens the CSR activities
and increased business outcomes towards the society. System-level-bureaucracy turns to be
advantageous for the public service organizations which provides best possible outcomes to
society and assists public service organization to comply with the CSR activities (Head, and
Alford, 2015).
The system-level-bureaucracy provides benefits in terms that it focuses more on the
competence that an individual holds rather than a favour they may extend. It allows Central
bank of Gambia to increase the satisfaction level of clients. Proper rules are framed and
followed for any work to be done and hence the chances of fraud come down to minimal as
there are departments cross checking even the management. As a clear system of authority is
there, hence the organisations can focus more on the clearly laid down goals (Gatt, 2014).
However, this makes the organisation rigid at times, when a need to take decisions urgently
arises. Flexibility is lost and a standard is there for every work and every task, the customers
may feel lack of customisation. Sometimes the senior management may exercise their powers
forcefully on the working management (Dimock, 2018). The theory of triple bottom line is
also undertaken in system-level-bureaucracy in the public service organization. This theory
emphasises upon the people, planet and profit. Public services in context with the system-
level-bureaucracy focused on delivering the best outcomes to society and public at large
(Bommert, 2010). These theories establish the set code of conducts and strengthen the overall
outcomes delivered to society in effective manner. However, there are below given theories