System Thinking Assignment 2022

Running head: SYSTEM THINKING
System thinking
Name of the student:
Name of the university:
Author note:

Executive Summary
This paper has presented the methods which the public hospital can follow in order to reduce
the patient wait time. As per the case study, the hospital is encountering with significant
issues due to long wait time of the patients. A value stream map has been suggested for the
hospital to improve their existing process and reduce the wait time.
2

Table of Contents
Introduction:...............................................................................................................................4
Identification and analysis of the System Archetypes that may impede performance:.............4
Analysis of the current State Value Stream Map of the emergency department based on
System Archetypes:....................................................................................................................6
Recommended new State Value Stream Map with desired reduction in patient turnaround
time:............................................................................................................................................7
Discussions on intended and unintended consequences of the modified system:.....................8
Recommendation:......................................................................................................................9
Conclusion:..............................................................................................................................10
References:...............................................................................................................................11
3

Introduction:
With the diversifying demand of the customers, the hospitals need to be restructured.
There lies the significance of system thinking approach which is the key of running the
healthcare organisations systematically by mitigating all the issues. Roberts et al., (2016)
commented that it is the problem based approach which can help in analysing the problem
and its associated system and takes proper care in order to improve the same for the sake of
giving high quality of service to the patient and keeps them satisfied.
As per the case study, the emergency department of a public hospital is acquiring
major feedback regarding the wait time of the patients. Thus, the high authority of the
hospital has asked the operation management team to improve the current process and the
turnaround time of the patients. In addition, the senior management of the public hospital has
also asked the operation management team to modify the existing value stream map in terms
amplifying the internal functionality of the emergency department. Present paper will
highlight the system archetypes that can help in improving the performance of the emergency
department. The existing value stream map of the hospital and a new map will be suggested
in order to reduce the patient turnaround time. Recommendation will also be provided for the
hospital to improve the experience of the patients by reducing the wait time of the patients.
Identification and analysis of the System Archetypes that may impede
performance:
The healthcare organisations are experiencing massive change as the need of the
people is diversifying in a rapid manner. This is acting as the driving force behind the
healthcare organisations to improve their new system and implement new system in order to
improve the experience among the patients. Ginter, Duncan & Swayne (2018) observed that
the system archetypes can be considered as the certain pattern of behaviour which is emerged
4