Systems Modelling Assignment
Added on 2021-02-20
21 Pages2274 Words25 Views
|
|
|
Systems Modelling1
ContentsINTRODUCTION...........................................................................................................................3TASKS.............................................................................................................................................3Pictorial Model of organization...................................................................................................3High level of organizational chart...............................................................................................4Stakeholder chart.........................................................................................................................4System vision statement..............................................................................................................5Domain Model class diagram......................................................................................................5Two User stories complete with statement and acceptance criteria............................................6User Goal Table for two user stories identified...........................................................................6Use Case diagrams:......................................................................................................................7CONCLUSION..............................................................................................................................19REFERENCES..............................................................................................................................202
INTRODUCTIONA system modelling help to develop abstract model of the system, and each modelrepresenting the different view or objective of that system. Publicit-e Pty.Ltd. using Customerrelationship management manage interaction of company with all current and potentialcustomers, and analysis record about customers history with a company and according to dataanalysis company improve the relationship with the customers, and always focus on customerrelationship and improving sales growth.TASKSPictorial Model of organizationFigure:13
High level of organizational chartFigure: 2Stakeholder chartA stakeholder is a part of organization who take interest in organization like shareholder,investors, employees and clients etc., clients are those whose pay for product and seekeffectively delivery, developers responsible for the product quality it works on development,designing, quality and testing of product (Singh, Sharma and Saxena, 2016). Stakeholder canaffect by firms’ decisions, policies and objective, they also affect the organization, because theyare investors and give financial support. Stakeholder actively involved in project's works, andinternal part of project's organization.4StakeholderEmployeesInvestorsClient/ customerSoftwaredeveloperMarketingmanagerbanksPersonal Investors
Company VisionPublicit-e Pty.Ltd. vision is providing quality services to customers and maintaining goodrelationship with customers. It also wants to improve the brand image of company (Septian,Alianto and Gaol, 2017).System vision statementThe vision of CRM is built customer equity, improve the long-term relationship, it helps tobecome customer oriented therefore customer defection rate reduce. CRM helps to provide goodservice to the customer and develop effective customer relations (Iqbal and Bajwa, 2016). Domain Model class diagramFigure 1 Class DiagramClass diagram is based on the unified modelling language that describe overall structure ofsystem by showing the process of classes. It can be representing the attributes, operations and itsrelationship among objects. Data dictionary:Entities: client, salesperson, contract, manager, moderator, company_user,Administrator_Staff.5
Attributes: id, name, address, phone_no, age etc. Two User stories complete with statement and acceptance criteria.1.Adding a new company user to customer relationship management system: Adi is anemployee of Publicit-e Pty company where he is going to open the CRM system where itprovide facilities for adding new user details in it. System Administatrors have a power toprovide access where Adi is directly open web services. He login their accounts with thehelp of username and password. In this way, it also entered their own personalinformation in the system (El AhmarLe Pallec and Gerard, 2016). Afterwards, itcompleting the process of system where informations are automatically save in system.Admin has a power to modify, update, delete and create new data. Acceptance Criteria: The primary criteria of Adi to easily access the information andsecure their data or information for long times in CRM system. In case, if mismatch thedata then admin fill the required fields in proper manner. 2.Adding new employee to moderator/ salesperson group: The Publicit-e Pty firm has anew employee named Adi. Manager assign as a sales group but it required themembership in the customer relationship management system (Backet, 2016). In thisway, Adi easily login their account and select the group that will be involved. It will getmembership in particular group. Acceptance Criteria: The basic criteria are that when it requires for identifying thecorrect group as per requirement. Administrator is necessary to maintain the customerrelationship management system in proper manner. User Goal Table for two user stories identified. S.NoUsers ActorDescriptionGoals1.EmployeeAdministratorAdding a newcompany user tocustomer relationshipmanagement system. Successfully addingthe details of user inthe CRM system2.Moderator/SalespersonAdding newemployee toSuccessfully add orselect the group of6
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
System Modelling for Customer Relationship Management Systemlg...
|15
|1460
|480
ITECH2002 – Systems Modellinglg...
|16
|1449
|274
Domain Model Class Diagram PDFlg...
|18
|2243
|47
The Customer Relationship Management (CRM) subsystemlg...
|21
|1715
|109
ITECH2002 – Systems Modelling Assignment 2022lg...
|18
|2414
|9
ITECH2002 – SYSTEMS MODELLING.lg...
|23
|2639
|4