BSB51915 - Diploma of Leadership & Management

T-1.8.1
Details of Assessment
Term and Year 1, 2018 Time allowed 7 Weeks
Assessment No 2 Assessment Weighting 40%
Assessment Type Scenario based practical exercises (Individual)
Due Date Due Week 7 Room TBA
Details of Subject
Qualification BSB51915 Diploma of Leadership and Management
Subject Name Leadership & Diversity
Details of Unit(s) of competency
Unit Code (s) and
Names
BSBLDR502 Lead and manage effective workplace relationships
BSBLDR504 Implement Diversity in the workplace
Details of Student
Student Name
College Student ID
Student Declaration: I declare that the work
submitted is my own, and has not been
copied or plagiarised from any person or
source.
Signature: ___________________________
Date: _______/________/_______________
Details of Assessor
Assessor’s Name
Assessment Outcome
Results Competent Not Yet Competent Marks / 40
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of my
result. I am also aware of my right to appeal and the
reassessment procedure.
Signature: ____________________________
Date: ____/_____/_____
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
Student did not attend the feedback session.
Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____
Purpose of the Assessment
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T-1.8.1
The purpose of this assessment is to assess the student in the
following learning outcomes:
Competent
(C)
Not Yet
Competent
(NYC)
BSBLDR502
1.1 Ensure strategies and processes are in place to communicate
information associated with the achievement of work responsibilities to all
co-workers
1.2 Develop and/or implement consultation processes to ensure that
employees have the opportunity to contribute to issues related to their work
role
1.3 Facilitate feedback to employees on outcomes of the consultation
processes
1.4 Develop and/or implement processes to ensure that issues raised are
resolved promptly or referred to relevant personnel
2.1 Establish and/or implement policies to ensure that the organisation’s
cultural diversity and ethical values are adhered to
2.2 Gain and maintain the trust and confidence of colleagues and external
contacts through professional conduct
2.3 Adjust own interpersonal communication styles to meet the
organisation’s cultural diversity and ethical environment and guide and
support the work team in their personal adjustment process
3.1 Use networks to build workplace relationships providing identifiable
outcomes for the team and the organisation
3.2 Conduct ongoing planning to ensure that effective internal and external
workplace relationships are developed and maintained
4.1 Develop and/or implement strategies to ensure that difficulties in
workplace relationships are identified and resolved
4.2 Establish processes and systems to ensure that conflict is identified and
managed constructively in accordance with the organisation’s policies and
procedures
4.3 Provide guidance, counselling and support to assist co-workers in
resolving their work difficulties
4.4 Develop and implement an action plan to address any identified
difficulties
BSBLDR504
1.1 Establish the nature of diversity in the industry sector, community and
workplace
1.2 Qualify and quantify the sources of diversity in the industry sector,
community and workplace
1.3 Research and identify the benefits of having a diverse workforce
1.4 Identify and analyse legislation, regulation and enterprise policy that
impacts on workplace diversity
1.5 Research and identify opportunities and barriers to inclusive
engagement
2.1 Develop and review workplace policies, procedures and planning in
accordance with the scope of diversity
2.2 Establish where diversity integration meets the needs of the enterprise
and diverse persons
2.3 Review existing policies, plans and procedures to identify areas where
diversity can achieve positive impact
2.4 Monitor and review workplace processes to guide implementation
3.1 Consult with management and teams to champion the diversity
implementation
3.2 Ensure work teams incorporate diversity processes into work activity
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T-1.8.1
3.3 Establish and enable enterprise and individual support processes
3.4 Provide for training and coaching in diversity implementation
3.5 Promote and model inclusive behaviours
4.1 Conduct regular reviews of diversity integration with relevant persons
4.2 Evaluate workplace diversity against workplace policies, procedures
and planning objectives
4.3 Identify and recommended improvements to diversity integration
evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised
by internal or external stakeholders
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student
can only achieve competence when all assessment components listed under “Purpose of the assessment”
section are recorded as competent. Your trainer will give you feedback after the completion of each
assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this Assessment
 Computer with relevant software applications and access to internet
 Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
 This assessment has to be completed In class At home
 The assessment is to be completed according to the instructions given by your assessor.
 Feedback on each task will be provided to enable you to determine how your work could be improved.
You will be provided with feedback on your work within two weeks of the assessment due date. All other
feedback will be provided by the end of the term.
 Should you not answer the questions correctly, you will be given feedback on the results and your gaps
in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be
deemed competent for this unit of competency.
 If you are not sure about any aspects of this assessment, please ask for clarification from your
assessor.
 Please refer to the College re-assessment for more information (Student Handbook).
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T-1.8.1
Task 1: Conducting a formal presentation and communication on workplace conflict
and difficulties (20 marks)
BRIEF
As the HR manager of a five star hotel chain that includes 20 different departments, you are to plan,
prepare and conduct a formal presentation (10 minutes duration) assuming the students as staff
members of different departments and your trainer as the senior manager. Using any of the problem
scenarios/situations as the contexts you are required to present, advise, make decisions and guide
organisational staff members. Assume the employees within the scenarios are present during your
presentation.
*SCENARIOS (select any one for your presentation and communication):
1. Alexandra is an apprentice chef at Cafe Claude’s in your Hotel. Basil, the head chef, pays her
a lot of attention. At first she feels flattered, but when he starts touching and cuddling her she
is worried. She wants him to stop, but is afraid that if she says anything she might lose her job
or strain the working relationship.
2. Donna is being interviewed for a position as a front service team leader. The interviewer, Eric,
says how impressed he is with Donna. He then asks Donna about her personal life and plans
she may have regarding marriage and children before the training is finished. Donna replies
that she does not think the question is relevant to the job. Eric says that he is asking it to
ensure that the company gets some return for the cost of training.
3. Ho is a nineteen year old man from a Cambodian background. When Ho’s job requires him to
deal directly with a hotel supplier, he is told by the supplier, “I’ll deal directly with the boss, not
you, refugee”. Ho explains the situation to his boss, Iannis, who says he will deal with the
supplier personally. Ho is humiliated and angry, but decides not to raise the issue with Iannis
again for fear of being seen as weak and unable to handle the job
4. Jemal is a devout Muslim who wears the traditional head covering, the hijab. Most of the
workers at her place have no problem with Jemal’s dress. One colleague, however, Kalia,
constantly mocks her for her beliefs, and calls her names. At times when Jemal is fasting,
Kalia keeps putting food on her desk. Jemal gets very upset. She is uncomfortable with the
situation and sometimes becomes ill with worry and calls in sick in certain days.
5. Oswald has a Nigerian background. Having worked part-time for a few months, he applies for
a full-time position that has become vacant in his department. His manager, Peter, says that
he has to choose between several candidates, but has found in the past that Nigerians and
other African people are not as responsible or reliable as others, but he will think about it.
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