WHS Management System for IT Help Desk

T-1.8.1
Details of Assessment
Term and Year Time allowed N/A
Assessment No 1 Assessment Weighting 100%
Assessment Type Written
Due Date Week 8 Room
Details of Subject
Qualification ICT50115 Diploma of Information Technology
Subject Name Workplace Safety
Details of Unit(s) of competency
Unit Code BSBWHS501 - Ensure a safe workplace
Details of Student
Student Name
College Student ID
Student Declaration: I declare that the work
submitted is my own, and has not been copied or
plagiarised from any person or source.
Signature: ___________________________
Date: _______/________/_______________
Details of Assessor
Assessor’s Name
Assessment Outcome
Results Competent Not Yet Competent Marks /100
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of my
result. I also am aware of my appeal rights and
reassessment procedure.
Signature: ____________________________
Date: ____/_____/_____
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
Student did not attend the feedback session.
Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____
Workplace Safety, Assessment 1, v5. Page 1

T-1.8.1
Purpose of the Assessment
The purpose of this assessment is to assess the student in the
following learning outcomes:
Competent
(C)
Not yet Competent
(NYC)
Performance Criteria : BSBWHS501 Ensure a safe workplace
1 Establish a WHS management system in a work area
1.1 Locate, adapt, adopt and communicate WHS policies that
clearly define the organisation’s commitment to complying
with WHS legislation
1.2 Identify duty holders and define WHS responsibilities for
all workplace personnel in the work area according to WHS
legislation, policies, procedures and programs
1.3 Identify and approve financial and human resources
required by the WHS management system (WHSMS)
2 Establish and maintain effective and compliant participation arrangements for managing
WHS in a work area
2.1 Work with workers and their representatives to set up and
maintain participation arrangements according to relevant
WHS legislation
2.2 Appropriately resolve issues raised through participation
and consultation arrangements according to relevant WHS
legislation
2.3 Promptly provide information about the outcomes of
participation and consultation to workers and ensure it is easy
for them to access and understand
3 Establish and maintain procedures for effectively identifying hazards, and assessing and
controlling risks in a work area
3.1 Develop procedures for ongoing hazard identification, and
assessment and control of associated risks
3.2 Include hazard identification at the planning, design and
evaluation stages of any change in the workplace to ensure
that new hazards are not created by the proposed changes
and existing hazards are controlled
3.3 Develop and maintain procedures for selecting and
implementing risk controls according to the hierarchy of
control and WHS legislative requirements
3.4 Identify inadequacies in existing risk controls according to
the hierarchy of control and WHS legislative requirements,
and promptly provide resources to enable implementation of
Workplace Safety, Assessment 1, v5. Page 2

T-1.8.1
new measures
3.5 Identify requirements for expert WHS advice, and request
this advice as required
4 Evaluate and maintain a work area WHS management system
4.1 Develop and provide a WHS induction and training
program for all workers in a work area as part of the
organisation’s training program
4.2 Use a system for WHS record keeping to allow
identification of patterns of occupational injury and disease in
the organisation, and to maintain a record of WHS decisions
made, including reasons for the decision
4.3 Measure and evaluate the WHSMS in line with the
organisation’s quality systems framework
4.4 Develop and implement improvements to the WHSMS to
achieve organisational WHS objectives
4.5 Ensure compliance with the WHS legislative framework to
achieve, as a minimum, WHS legal requirements
Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student
can only achieve competence when all assessment components listed under “Purpose of the assessment”
section are recorded as competent. Your trainer will give you feedback after the completion of each
assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this assessment
 Computer with relevant software applications and access to internet
 Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
 This assessment has to be completed In class At home
 The assessment is to be completed according to the instructions given by your assessor.
 Feedback on each task will be provided to enable you to determine how your work could be improved.
You will be provided with feedback on your work within two weeks of the assessment due date. All other
feedback will be provided by the end of the term.
 Should you not answer the questions correctly, you will be given feedback on the results and your gaps
in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be
deemed competent for this unit of competency.
 If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
 Please refer to the College re-assessment for more information (Student handbook).
Workplace Safety, Assessment 1, v5. Page 3

T-1.8.1
Assessment - Written exemplar
Case Study Scenario Context - Overview
Organisational Background
The Academies Australasia Group of Colleges is owned and managed by Garratt's Limited, a company
listed on the Australian Stock Exchange that has been operating for more than 100 years. Public listed
status means that apart from having to meet the well regarded, carefully supervised standards of the
international education market, Academies Australasia colleges must also comply with the strict
financial and reporting regulations of the Australian Stock Exchange.
There are seven colleges, each a separate company with its own licence to operate as an education
institution - Academies Australasia College in Singapore and six colleges in Australia:
1. Academy of English (ELICOS) [Including Academy of English (Blue Mountains) and Academy of
English (Barton)]
2. Australian International High School (Senior High School)
3. Academy of Social Sciences (Vocational)
4. Australian College of Technology (Vocational)
5. Clarendon Business College (Vocational) [Including Clarendon Business College (Barton)]
6. Supreme Business College (Vocational).
In Australia, Academies Australasia has two campuses in the heart of Sydney, New South Wales
(George Street and Pitt Street), just a few minutes’ walk from each other. They also operate in Leura
in the Blue Mountains (New South Wales) and in Barton (Australian Capital Territory). It is also
considering expanding its operations to include Brisbane, Melbourne and Perth. In Singapore,
Academies Australasia College is in Middle Road, in the education precinct.
Currently the institution has about 1700 students and the number is growing every year. ACA employs
about 30 full time staffs and 60 teachers on a contract basis. Over the past months ACA has been
planning to implement various web based technologies, Internet and the Intranet.
Work Health and Safety Issue Details
Academies Australasia [ACA] with the Head Office located in George Street, Sydney. A centralised IT
Unit has been established in our George Street office recently, where a Help Desk for the organisation
is located.
Previously, private computer specialists from the other organisations serviced all IT needs. ACA Labs
now have a staff of 13 members who work in the new IT Unit. They are rostered over a 8-hour period so
that the IT Unit can always be accessed.
Being a new unit, with staff who have not operated a Help Desk before, not everyone is aware of
possible WHS issues that may arise. Muscular fatigue has appeared very early as an issue of concern.
Workplace Safety, Assessment 1, v5. Page 4

T-1.8.1
Therefore, one staff member is to be charged with a project to identify the WHS standard that the IT
Unit should be working to.
You have working with ACA Labs for 5 years and have joined the IT Helpdesk unit. You have been
chosen in the role of WHS officer in the IT Help Desk Unit.
Bibhod Dotel, Manager of the IT Help Desk at ACA Labs, has below brief on your role in the Unit.
Figure 1: I.T. Help Desk Work Environment
Reference: http://www.r-witherspoon.com/7fe34014dcbc9804-office-safety-hazard-worksheets.html
Brief 1: WHS management system
As you have a new team, the management is very concerned that you get things right from the outset.
You don’t have a sufficiently thorough knowledge of WHS, so you are asked to find out which Australian
WHS standards relate to the Help Desk unit. That should then give the criteria that are needed for
health and safety performance in the unit.
Brief 2: Assess and report on WHS issues in the workplace
It is imperative that everyone on the team knows what to do when they think there is a WHS problem —
how to assess it and to whom they should report it. In this way, all team members can be confident that
their input is contributing to a safe and healthy unit.
Brief 3: Provide basic ergonomic advice
Identify all the ergonomic issues present in our work area, and then act upon them, we’ll minimise risks
to the team now and in the future. You'll still have to do your part on the Help Desk roster, but you'll be
given time every day to research, develop and write the WHS report.
Brief 4: Identify an employer’s responsibilities
Workplace Safety, Assessment 1, v5. Page 5

T-1.8.1
Staff in the Help Desk section regularly had to deal with aggression from disgruntled clients. This
involved being shouted at and abused. A staff member who became increasingly upset asked if
procedures could be put in place to deal with this. You will research, develop and write about the WHS
management system for the unit.
Resource:
 Work Health and Safety Act 2011 (NSW)
http://www.legislation.nsw.gov.au/#/view/act/2011/10
 WorkCover NSW
http://www.safework.nsw.gov.au/law-and-policy
http://www.safework.nsw.gov.au/law-and-policy/legislation-and-codes
http://www.safework.nsw.gov.au/law-and-policy/employer-and-business-obligations
 Virtual Office
http://www.comcare.gov.au/virtual_workplaces/virtual_office/about_virtual_office
Your task:
In this assignment, you’ll produce a report on WHS management system for the IT Help Desk. You
need to produce a series of documents to demonstrate competency in this unit.
These documents will need to comply with ACA Labs’s standards and procedures and your trainer will
verify this. If you have any questions or if you feel unsure of anything, please contact your Trainer.
Your Task:
1. Work Health and Safety Policy – details of (or inclusion of) your organisation’s policy [20 marks]
Areas to cover:
 Identify the key focus areas that your organisation would need to be concerned with from a
WHS perspective.
 Identify policies and procedures (e.g. posters around the class rooms or in the corridors,
websites, etc) that have been created by the college or institute the college belongs to, in
order to demonstrate and fulfil their commitment to comply with WHS legislation. Separate
these policies into logical categories
 What responsibilities for WHS do the employer and employees have as a part of the job.
2. WH&S Staff Plan – outlining your team/department’s workplace personnel and their
responsibilities regarding WH&S in your organisation [10 marks]
Areas to cover:
 Work with workers and their representatives to set up and maintain participation arrangements
according to relevant WHS legislation
Workplace Safety, Assessment 1, v5. Page 6

T-1.8.1
 Appropriately resolve issues raised through participation and consultation arrangements
according to relevant WHS legislation
 Promptly provide information about the outcomes of participation and consultation to workers
and ensure it is easy for them to access and understand
3. Risk Assessment – for two potential workplace hazards, using your organisation’s procedure
[20 marks]
Areas to cover:
 Develop procedures for ongoing hazard identification, and assessment and control of
associated risks
 Include hazard identification at the planning, design and evaluation stages of any change in
the workplace to ensure that new hazards are not created by the proposed changes and
existing hazards are controlled
 Develop and maintain procedures for selecting and implementing risk controls according to
the hierarchy of control and WHS legislative requirements
 Identify inadequacies in existing risk controls according to the hierarchy of control and WHS
legislative requirements, and promptly provide resources to enable implementation of new
measures
 Identify requirements for expert WHS advice, and request this advice as required
4. WH&S Induction and Training Policy – describe your organisation’s WH&S Induction and
Training Policy. Discuss what is covered and give details on how the induction and training is/will
be carried out [20 marks]
Areas to cover:
 Develop and provide a WHS induction and training program for all workers in a work area as
part of the organisation’s training program
5. WH&S Record Keeping System – describe how your organisation’s WH&S record keeping
system works and include any improvements or upgrades and how there were implemented [20
marks]
Areas to cover:
 Use a system for WHS record keeping to allow identification of patterns of occupational injury
and disease in the organisation, and to maintain a record of WHS decisions made, including
reasons for the decision
6. Analysis of WH&S Legislative Framework – an analysis of how your organisation’s WH&S
standards meet the current legislative framework. Outline any recommendations if necessary.
[10 marks]
Areas to cover:
 Measure and evaluate the WHSMS in line with the organisation’s quality systems framework
Workplace Safety, Assessment 1, v5. Page 7

T-1.8.1
 Develop and implement improvements to the WHSMS to achieve organisational WHS
objectives
 Ensure compliance with the WHS legislative framework to achieve, as a minimum, WHS legal
requirements
Report Preparation Guideline:
Following are guidelines for the submission of assignment.
 Use size A4 paper and leave at least a 3 cm margin. This is the best format for both marking and
photocopying.
 Number each page of the assignment.
 Make a duplicate copy of each assignment. This overcomes any problems should your assignments
ever be lost in transit even though this rarely happens.
Marking Guide
Report should include below components: Yes No MARKS
Cover Sheet /1
Table Of Contents /1
Introduction /3
Work Health and Safety Policy /15
WH&S Staff Plan /10
Risk Assessment /20
WH&S Induction and Training Policy /20
WH&S Record Keeping System /20
Analysis and Recommendation /10
Workplace Safety, Assessment 1, v5. Page 8