Assessment Questions for SIT40116 Certificate IV in Travel & Tourism

T-1.8.1_v3
Details of Assessment
Term and Year Term 1, 2020 Time allowed 2 Weeks
Assessment No 2 Assessment
Weighting
50%
Assessment Type Written Assessment
Due Date 12 February 2020 Room 105
Details of Subject
Qualification SIT40116 Certificate IV in Travel & Tourism
Subject Name Australian and International Destinations
Details of Unit(s) of competency
Unit Code (s) and
Names
SITTTSL002 Access and interpret product information
SITTTSL003 Provide Advice on International Destinations
SITTTSL004 Provide Advice on Australian Destinations
SITXCCS002 Provide Visitor Information
Details of Student
Student Name
College Student
IDStudent Declaration: I declare that the work
submitted is my own and has not been copied or
plagiarised from any person or source. I
acknowledge that I understand the requirements
to complete the assessment tasks. I am also
Student’s
Signature: ____________________
Date: _____/_____/_________
Details of Assessor
Assessor’s Name Nuria Torrescasana
Assessment Outcome
Assessment
Result
Competent Not Yet
Competent Marks /50
Feedback to Student
Progressive feedback to students, identifying gaps in competency and comments
on positive improvements:
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
______________________________________________________________________________
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T-1.8.1_v3
Assessor Declaration: I declare that I
have conducted a fair, valid, reliable and
flexible assessment with this student.
Student attended the feedback session.
Assessor’s
Signature: ___________________
Date: _____/_____/________
Purpose of the Assessment
The purpose of this assessment is to assess the
student in the following learning outcomes:
Compete
nt
(C)
Not Yet
Compete
nt
(NC)
SITTTSL002 - Access and interpret product
information
1.1. Identify sales or operational need for product
information.
1.2. Identify and use a range of methods to access
sources of product information.
1.3. Select sources according to commercial agreements
and specific needs.
1.4. Source specific product information to meet sales or
operational need.
2.1. Read and interpret general and specific details about
the product and use information to meet sales or
operational need.
2.2. Interpret jargon or specifications in product
information and apply accurately to sales or operational
activity.
2.3. Identify and assess any customer, sales or
operational risks that relate to the product.
2.4. Record and store information for future use.
3.1. Obtain information to update own knowledge of
product features on an ongoing basis.
3.2. Source and access information on current and
emerging customer technologies.
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T-1.8.1_v3
3.3. Share new or updated product information with
colleagues.
SITTTSL003 - Provide advice on international
destinations
1.1. Identify and access information sources that
provide current and accurate information on
international destinations.
1.2. Identify and obtain information on functional or
operational features of the international destination that
meet different customer needs.
1.3. Obtain key information on social, cultural and
geographical features and current health and safety
features of the international destination.
1.4. Record and store destination information for future
use.
2.1. Use formal and informal research to update
destination knowledge.
2.2. Seek feedback from colleagues and customers on
their experience with international destinations.
2.3. Share updated information with colleagues.
3.1. Identify the specific information and advice needs of
the customer.
3.2. Promptly provide current and accurate destination
information and advice.
3.3. Provide an appropriate scope and depth of
information to meet customer needs.
3.4. Present information and advice in a clear format and
style.
3.5. Refer customers to current sources of health, safety
and regulatory information
SITTTSL004 - Provide advice on Australian
destinations
1.1. Identify and access information sources that
provide current and accurate information on
Australian destinations.
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T-1.8.1_v3
1.2. Obtain information on functional or operational
features of the Australian destination that meet different
client needs.
1.3. Obtain key information on social, cultural and
geographical features and current health and safety
features of the Australian destination.
1.4. Record and store destination information for future
use.
2.1. Use formal and informal research to update
destination knowledge.
2.2. Seek feedback from colleagues and customers on
their experience with Australian destinations.
2.3. Share updated information with colleagues.
3.1. Identify the specific information and advice needs of
the customer.
3.2. Promptly provide current and accurate destination
information and advice.
3.3. Provide appropriate scope and depth of information
to meet customer needs.
3.4. Present information and advice in a clear format and
style.
3.5. Refer customers to current sources of health, safety
and regulatory information.
SITXCCS002 - Provide visitor information
1.1. Identify and access sources of visitor information.
1.2. Obtain general information on local facilities,
products and services to meet different visitor needs.
1.3. Share information with colleagues to support the
efficiency and quality of service.
1.4. Identify and use opportunities to update and
maintain local area knowledge.
2.1. Identify specific information and assistance needs of
visitors, including those with special needs.
2.2. Provide appropriate scope and depth of information
to meet visitor needs.
TTM_Australian and International Destinations Assessment Task II_v3 Page 4
Last updated on 30th August 2019