T306A Managing Complexity A System Approach - Desklib
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This article discusses the T306A course on managing complexity with a system approach. It includes a case study on IKEA and its hard system approach, CATWOE tool, and thinking process. The article covers topics such as problem definition, situation analysis, identification of constraints and objectives, routes to the objective, performance measurement, development of options, evaluation of available options, and implementation. It also highlights the limitations of the hard system approach and the importance of identifying customers, actors, transformation, worldview, and environmental hurdles using the CATWOE tool.