Table of Contents 1.0 ABSTRACT...............................................................................................................................1 1.1 INTRODUCTION....................................................................................................................1 1.2 EXECUTIVE SUMMARY.......................................................................................................1 1.3 PRACTICAL RESEARCH......................................................................................................1 1.4 PRACTICAL RESEARCH FINDINGS....................................................................................1 1.5 FUTURE APPROACH..............................................................................................................1 2.0 MODELS OF STRATEGIC CHANGE....................................................................................1 2.1 RELEVANCE OF MODEL TO CURRENT SITUATION WITHIN ORGANISATION......2 McKinsey 7-S framework...........................................................................................................2 Lewin's change management model............................................................................................4 ADKAR model...........................................................................................................................5 Bridges' transition model.............................................................................................................6 3.0 RECOMMENDATIONS...........................................................................................................7 3.1 CONCLUSION..........................................................................................................................8 BIBLIOGRAPHY............................................................................................................................9 APPENDIX A................................................................................................................................10 APPENDIX B................................................................................................................................11 APPENDIX C................................................................................................................................16 APPENDIX D................................................................................................................................16 pg.2
1.0 ABSTRACT Changes are one of the important component which helps to maintain same brand image in industry. In this projectSGS Lanka Ltd deals in export import services. They are thinking to change their working style so this helps to improve services and improve customer satisfaction. These days change is key of success of organisation. Managers of organisations plays vital role in accepting and implementing changes. There are different techniques which helps to deals with changes and actions has to be according to market trends. In this report techniques is used in order to deal with internal as well as external forces. This report tells about relevance of change. Managers of SGS Lanka Ltd changed their working technology and provide discounts to customers in order to increase sales. pg.1
1.1 INTRODUCTION Managing and leading strategic change includes all process and activities which are involved in making changes in the company (Aronoff and Ward, 2016). Through this firm can transform it and can make modification in their process and activities. Hence, organization can earn more revenues and can maintain unique and distinct position in the market. It also helps the firm to expand their operations and activities in minimum time. Assignment describes about the SGSLankaLtd.isacompanywhichprovideservicesrelatedtoexporters,importers, manufacturers, traders, agents, retailers, government and institutions. It was established in 1995 in U.K. Report explains about the critically analyse and evaluate nature of relationships between organization environment and forces of change and monitor the key issues which arises from management and leadership of change. It also describes the appraisal of management and leadership responses in relation to forces and emerging organization dynamics. It will also discuses about structure and communicate ideas and arguments. pg.2
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1.2 EXECUTIVE SUMMARY This report is based on changes taking place in commercial operations in orde to get positive results. In order to implement modifications in effective way, managers has to adopt changes frequently and take actions in order to coop- up with it. In this report there is discussion aboutSGS Lanka Ltd which deals in providing import, export services to institutes, banking organisations, etc. They are thinking to up grade their working style and pricing strategies so they can compete in industry. In this report there is discussion about SWOT, PESTLE and theories of change management. SGS Lanka Ltd are altering their technology and update their pricing strategies in order to give discounts to clients. pg.3
1.3 PRACTICAL RESEARCH Research is one of the best way to analyse whether change amangement is effective and required for organisation or not. In research managers ofSGS Lanka Ltd can implement change in effective and efficient way. SGS Lanka Ltd has main goals to make good imager in industry, this can be possible with the help of customer satisfaction and improving quality of services. As there is competition in export business, so managers of SGS Lanka Ltd has to analyse competitor's policies and accordingly changes has to be made. There is requirement of some theories related to change management such as McKinsey 7-S framework2,Lewin'schange managementmodel,etc.Thesehelptomakestrategiesinordertoimplementchanges effectively. There are possibilities that due to change in working style, there is negative impact on employees, so research is conducted to know what is perception of employees regarding it. Consumers are also one of the important aspects foer growth and development of association. It is essential to evaluate services before and after change. Managers are thinking to upgrade their technology and make pricing policies flexible, hence there is requirement of knowing mindset of consumers also. 1.4 PRACTICAL RESEARCH FINDINGS Research is conducted to know view of consumers as well as employees. Research conducted bySGS Lanka Ltd make questionnaire which helps association to grow and expand business (Refer Appendix C). Questionnaire is filed by employees and consumers in order to know positive or negative impact of change. As per research it s clear that out of total respondents 70% are ready to accept change. They feel that change is good for development of association. This helps to provide new and upgraded techniques which helps in growth and development of SGS Lanka Ltd. There is competition in market and with the help of change it is easy for SGS Lanka Ltd to be compatible. As there is difference in demand of consumers so with the help of alterationsinbusinessoperationsitiseasytosatisfycustomerdemand.These respondents feels that there is requirement of some motivation, guidance and leading some change can be implemented effectively. There is requirement of regular analysis which helps to get positive results from modification at work place. pg.4
While remaining 30% respondents are of conserve nature and they do not want to accept alterations in business operations of SGS Lanka Ltd. They have fear of being loss due to improper implementation of change. Employees who are resistant to change feel that due to change in working style they may get fired from job. They do not want to change their operational style so they want to resist to set benchmarks. 1.5 FUTURE APPROACH Change is not one night process. There is requirement of proper planning which helps to make alteration in working. There are possibilities that due to internal or external factor so managers are not able to apply strategic change in effective way. Internal factors such as employees which are one of the essential component for implementation of change. It is responsibility of managers to motivate workers to accept changes. With the help of SWOT analysis, it is clear thatSGS Lanka Ltd has motivate employees, so they must be targeted to work according current market trends. In order to overcome threat of competition, analysis of market is essential. There is much competition in providing export import services, managers must change their policies. They must contract on analysing customer demand and cost must be according to buying power of client. In case of PESTLE managers of SGS Lanka Ltd must focus on altering business operations according to governmental policies. This helps to resist in industry and less legal issues in name of SGS Lanka Ltd. Managers has to alter working style inn accordance to conserve environment. There must be use more environment friendly techniques which helps organisation to maintain good image. As managers of SGS Lanka Ltd are thinking to upgrade their machines, then it is essential that they must harm society. SGS Lanka Ltd can expand their business through alteration of working style and modifications has to be done in services. As there is difference in demand of consumer according to purpose, so cost and features of services can be improved. There is competition in the field of export and important services, change management plays vital role in growth and d3eveloopment of organisation. pg.5
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Managers must make alterations in policies, so bargaing power of customers are low. When SGS Lanka Ltd works under dynamic nature, there is increment in sales and profits, so it helps in repayment of loans and debts. In export and import business, there is much government interference and legal norms. In order to run business in systematic manner, managers of SGS Lanka Ltd has to analyse market and accordingly actions has to be taken. 2.0 MODELS OF STRATEGIC CHANGE Introductionofnewtechnologybyfirminvolvesprominentchangesworkingof employees. Thus, it is huge possibility that workforce might show resistance in this regard. Thus, to cope up with this issue SGS Lanka can adopt the Lewin's change management model that will help firm to communicate the benefits ofadopting and absorbing the technological changes by employees. Also to systematically plan out the policies and strategies related to discount and reduction in firm's price levels SGS Lanka can make use Mc Kinsey 7's model and ADKAR model that will help company to properly organize and apply these managerial changes (Nakauchi and Wiersema, 2015). In McKinsey 7-S framework has seven elements which helps to guide and motivate workers to apply change at workplace. Through this model skills and competencies of workers can be improved. Lewin's change management model works to implement change in working style on permanent basis. According to this model, there is requirement of alterations which are effective and significant for market trends. By applying this model managers has to ensure that analyse must be done before applying change, at the time of change and at last after application of modifications. This also helps to apply change permanently which helps to work in effective way. ADKARmodel stands forawareness, desire, knowledge, ability, reinforcement. As per this model, manager SGS Lanka Ltd. Must analyse situation and then actions has to be taken. There must be desire to work under changed environment so alterations are more effective. Superiors are able to know what changes are effective and what are not. Bridges' transition model covers three main stages i.e.ending, loosing and letting go, the neutral zone and the new beginning. In first stage, change is just introduced. In this stage perception of employees is just. In second stage, there are some confusion arises. This pg.6
makes some to accept changes will some to reject changes. At last stage, change is implemented in successful and effective manner. 2.1RELEVANCEOFMODELTOCURRENTSITUATIONWITHIN ORGANISATION Introduction of any change or alteration in current working system by an organization is evident to create lot of issues and is subject to face resistance from workforce. SGS Lanka to maintain andenhance its corecompetencies is in phase to introduce certain technological and managerial modifications (Lenz and Engledow, 2001). Thus to effectively handle these changes firmbeenproactiveisrequiredtoidentifyandimplementbestapproachesforchange management.There are various theories that could be applied by firm to efficiently respond to changes occurring in process, skill or leadership (McAdam and Lafferty, 2004). Hence, the theories of change management used by SGS Lanka are described below: McKinsey 7-S framework This is more efficient method that emphasise over skills and process enhancement in context of SGS Lanka. It is a model which is created by McKinsey in 1980's and it involve seven steps. Stages used by Mc Kinsey's are described below: pg.7
(Source: Mc Kinsey's model, 2018) Strategy: It is the first step and is the policy to accomplish the objectives. It consists of step by step development of step by step procedure or future plan. Structure: It is the stage which is related to the manner in which company is divided or structure it follows. Hence it is important so that company can easily perform all activities (Otoo, Agapitova and Behrens, 2015). Systems: In this step, all activities and tasks are performed so that company can easily accomplish the objectives. It is crucial so that activities run in systematic manner (Quinn, 2004). Shared values: It refers to main values according to which organization perform all activities and tasks. Hence all tasks and operation's run smoothly and successfully. Style:It is the manner in which leadership and changes are adopted. Hence firm can adopt changes and leadership so that firm can run in effective manner. Staff:It means the employees who are performing the activities and tasks. They are important so that organization can earn huge revenues and can increase the market share. Skills:It means the competencies and skills which are possessed by the firm. Company has high potential so that firm can complete all activities in proper time. Lewin's change management model pg.8 Illustration1: Mc Kinsey's model
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To improve the process of changes and develop alternation in ease, SGS has adapted Lewin's change models as this is more suitable approach. It is an effective model which can easily bring changes in the company. It was created by Kurt Lewin in 1950's. It consists of 3 stages which are discussed below: (Source: Kurt Lewin model of change, 2018) Unfreeze:It is the first stage in this model. Company is prepared for the changes and thinks that transformation is crucial for the firm. Organization tries to explain to staff members that technical modifications are important so that staff members do not resist the changes. Manager also discusses the benefits of technological advancementso that workers easily adopt these changes. Change:In this step, manager acts as a leader. They communicate with all staff members and motivate them so that workers do not resist the changes. Employees also take time to adopt changes and hence manager has to be patient with all workers so that all activities and tasks can run properly. Also firm organize proper training and development program to make its workforce efficient to handle the latest technology. For example SGS Lanka can organize many training programmes so that it can provide training to all employees. Organization explains to staff pg.9 Illustration2: Kurt Lewin model of change
members that they are promoted and there is increase in salary of all employees if they adopt the changes. This motivates workers and staff members do not resist the changes. Refreeze:In this step, management helps the staff members to make sure that changes are applied in form and executed after objectives had been accomplished. Staff members are comfortable and confident in adopting the changes. This is important so that staff members can easily adopt the changes and firm can perform all activities and tasks. Hence SGS Lanka can earn huge revenues and can enhance market share. ADKAR model It is an objective oriented model in which company emphasis on activities and tasks which are important so that firm can accomplish the objectives. All staff members have to give best results so that changes can be implemented in enterprise. It is determined by the managers to determine the gap or hole in process of change management. Effective and efficient training is to be given so that it can increase the knowledge and skills. It stands for: Awareness: This step means the requirements and need for the change. Hence it is important for company to determine the needs and then creates policies to bring medication in method and process of firm. Desire: In this step all staff members have to work together and then tries to create changes in company. If all workers perform tasks then it directly bring modification in methods and techniques of company. Knowledge: Company creates methods and process so that firm can bringing the changes. These methods are crucial so that modification can transform the company and hence enterprise can earn huge revenues. Ability: It is the stage where the changes are done on a regular basis. It is crucial so that company can slowly transform itself and can become the market leader. This helps the organization to earn more profits (MRenz, 2016). Reinforcement:In this stage, manager implements the changes on continuous basis and firm can change the plans and policies. This helps the company to motivate employees and hence workers give superior results. Bridges' transition model It was created by William Bridges who is a consultant. It focus on the transition or not the changes (Schilling, and et. al., 2012). Transition is a situation which observes the reaction and pg.10
steps of employees when they are going through the changes. Changes can be instant or can take time. Three stages used by SGS Lanka of this model are described below: Stage 1: Ending, loosing and letting go:This is the first step when staff members are first introduced towards the changes. Workers can fear, angry, denial, sadness and frustrated from the changes. Hence, manager has to explain about the benefits of modifications so that employees do not resist them. Some staff members accept that some things are ended before workers can start the new idea. If manager don't acknowledge the emotions of all employees, then employers can encounter resistance in the change process. Guiding workers through one stage:It is crucial to accept worker's resistance and to understand their feelings. In this stage, manager allows the employees to accept the change and let it go. This also allows staff members to interact with any other worker. It is important that employer can listen emphatically and communicate effectively so that they can solve the issues and problems. It focus on applying the skills and knowledge of employees so that staff members can easily execute the change. Workers often fear from change and manager has to educate them about the benefits of adopting changes. If employees perform better then it improves their performance. Stage 2: The Neutral zone: In this stage staff membersare affected through change as workers are confused, impatient etc. Depending on the methods through which staff members manage the change, workers also experience the higher workload as they were used to new methods and systems (Stensaker, 2015). Staff members also experience low morale and productivity, anxiety about role, status and identity etc. This stage consists of innovation, creativity and hence manager motivates the employees to perform better. This stage help the organization in guiding and supporting all workers in effective manner (Quinn, 2004). Motivate staff members so that workers do not loose their zeal and enthusiasm. This results in improving the performance of employees. Managers also receive feedback from employees so that company can change their methods, procedure and other techniques (Renz, 2016). This is crucial so that organization can accomplish their goals. This pg.11
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also helps in increasing the motivation and enthusiasm, level of all workers and this results in increasing the productivity. This directly assists the organization in retaining the existing staff members and this results in earning of huge revenues. Stage 3: The new beginning: Last stage is the new beginning in which employees start accepting the changes. Hence employees work with full energy and dedication. Workers are committed to company and they are ready to adopt to changes. In this stage company can use different techniques such as management by objectives in whichpersonalgoalsarerelatedtoorganizationalobjectives.Henceemployeesperform activities so that they can accomplish the targets. Company also give rewards to employees so that staff members get motivated and they give superior results. This results in improving the performance of enterprise. Hence, SGS Lanka in regard of modifying the change can adopt these models and practices in regard of managing change smoothly and more relevantly. This is essential to optimise more authentic approach for proper improvement and development while addressing change within company. Therefore, firm can use this to carry out necessary changes according to the necessities . 3.0 RECOMMENDATIONS There are different key elements and theories which can easily bring changes in the company. This helps the company in making modifications in existing process, activities and procedure (Tichy, 2005). Hence, organization can earn more revenues and can enhance the market share. SGS Lanka has to change the technology and provide discount to all staff members so that it can attract many people towards the company(Refer Appendix D).Organization had used PESTEL analysis so that they can create effective strategies to adopt these factors (Schilling, and et. al., 2012). Firm has also performed the SWOT analysis so that they can monitor the strengths and can remove the weakness. Enterprise can also evaluate various opportunities and can create plans to remove the threats. Organization also create strategies to remove the weak points and convert into strong points. Business had also used many approaches to change management such as Lewin'schangemanagementmodel,McKinsey7'smodel,ADKARmodelandBridges' transition model etc. These all theories consists of different steps which assists the organization pg.12
in bringing changes in the company (Stensaker,2015). Enterprise can also explain the benefits of adopting changes to employees so that workers can perform in effective and efficient manner. Thus, as a result, company can earn huge profits and can enhance the market share. It also help SGS Lanka to expand the activities and operations in minimum time. This helps the organization to enhance their reputation. It is recommended that company can focus on Mc Kinsey's model among other models which consist of seven steps. Through this, it can bring changes in company and employees can perform better. Firm can upgrade their technology and can use latest technology and tools. This helps the firm in increasing satisfaction level of employees. Company can also provide discounts to all user's which directly improves the performance of staff members and company can accomplish the objectives. Another suggestion to cope up with change is adopting suitable leadership style within the organisation to direct the functions accordingly. Organization can adopt democratic style of leadership in which staff members can give their suggestion regarding any matter and workers can also take decisions related to firm. It is an effective style which motivates all workers to perform better to accomplish business objectives in significant manner. 3.1 CONCLUSION From the above report it has been concluded that understanding and leading strategic change is crucial in every company. Firm has to make changes in their policies so that they can perform their activities in unique manner. By conducting SWOT, company can identify and evaluate strength and convert their weakness and PESTEL analysis is performed so that firm can create strategies to adopt these factors. Through performing porter' five forces, an organisation can perform competitive edge of organisation in more significant manner.There are numeorus types of changes and models of change management that firm can employ such as Lewin's change management model, Mc Kinsey's, ADKAR model and Bridge's transition model etc. It is recommended that company can focus on Mc Kinsey's model among all the models. pg.13
BIBLIOGRAPHY Books and Journals Aronoff, C. and Ward, J., 2016.Preparing your family business for strategic change. Springer. Glass, C. and Cook, A., 2016. Leading at the top: Understanding women's challenges above the glass ceiling.The Leadership Quarterly.27(1). pp.51-63. Hall, G. E. and Hord, S. M., 2006. Implementing change: Patterns, principles, and potholes. Helfat, C. E. and et. al., 2009.Dynamic capabilities: Understanding strategic change in organizations. John Wiley & Sons. Helfat, C. E. and Martin, J. A., 2015. Dynamic managerial capabilities: Review and assessment of managerial impact on strategic change.Journal of Management.41(5). pp.1281- 1312. Lenz, R. T. and Engledow, J. L., 2001. Environmental analysis units and strategic decision‐ making: A field study of selected ‘leading‐edge’corporations.Strategic Management Journal.7(1). pp.69-89. Marshall, S. ed., 2007.Strategic Leadership of Change in Higher Education: What's New?. Routledge. Mauriel, J. J., 1989. Strategic Leadership for Schools: Creating and Sustaining Productive Change. McAdam, R. and Lafferty, B., 2004. A multilevel case study critique of six sigma: statistical controlorstrategicchange?.InternationalJournalofOperations&Production Management.24(5). pp.530-549. Nakauchi, M. and Wiersema, M. F., 2015. Executive succession and strategic change in Japan. Strategic Management Journal.36(2). pp.298-306. Otoo, S., Agapitova, N. and Behrens, J., 2015. A strategic and results-oriented approach to learning for capacity development. Quinn, J. B., 1989. Managing strategic change.Readings in strategic management.pp.19-42. Renz, D. O., 2016.The Jossey-Bass handbook of nonprofit leadership and management. John Wiley & Sons. Schilling, A. and et. al., 2012. Understanding professionals' reactions to strategic change: the role of threatened professional identities.The Service Industries Journal.32(8). pp.1229- 1245. Stensaker, B., 2015. Organizational identity as a concept for understanding university dynamics. Higher Education.69(1). pp.103-115. Tichy, N. M., 1983.Managing strategic change: Technical, political, and cultural dynamics(Vol. 3). John Wiley & Sons. Online PESTLEAnalysisforYourServiceBusiness.2018.[Online].Available.through: <https://academy.getjobber.com/resources/articles/pestle-analysis> pg.14
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APPENDIX A Company profile SGS Lanka was established in 1995 in U.K. It is a service industry which provide many services such as exporting, importing, traders agents, retailer etc. Company provide solution for many industries. They are described below: Agriculture and food Chemical Construction Consumer, Goods and Retail Environment Industrial manufacturing Mining Oil and gas Public sectorTrade History: SGC transformed gain trading in Europe by offering innovative agricultural inspection services (Glass and Cook, 2016). Company has increase their operations and it has expanded their activities around the world. In 1981, SGC was listed on Swiss stock exchange and it gives different solution to issues and problems related to various service. During mid 20's they started diversifying their operations and started offering inspection, testing and verification services in different sectors of industry such as chemicals. Oil & gas, minerals and industrial etc. Vision: Their main vision is to become more competitive and most productive service companies in world. Firm want to deliver distinct services to all people and can give strong competition to other rivals. Values: They follow certain values such as passion, integrity, entrepreneurial and innovative spirit and they guide staff members in performing their activities. pg.15
APPENDIX B SWOT ANALYSIS Environment analysis is evaluation of internal and external factors which can impact the company. For example there is inflation which is economic factor then firm has to deliver services at low rate (Hall and Hord, 2006). This helps the firm to earn huge revenues. There are different trends which can impact the service industry. Hence, SWOT analysis of SGS Lanka is described below: Strengths Goodfinancialresources:The companyprovideemployment opportunities to many people and hence it can earn huge revenues.Firm recruits educated and competent staff members so that firm can earn huge revenues. Weakness Company cannot adopt many changes inenvironmentwhichisalsoa weakness of firm. Hence, firm has to createeffectivepoliciestoadopt changes. Firm faces huge competition from many servicesector.ForexampleAbbot group, British pipelines agency etc. Opportunities Companyhasopportunitytocapture new and advanced technologies so that they can provide effective services to all people.Enterprise has to follow the Govt. rules as then only it can survive in market. Threats Companyisfacinghuge competition from other rivals and hence it has to createeffectivepoliciestobeat competitors. PESTEL Analysis PESTELanalysisconsistsofpolitical,social,economic,environmental,legaland technological factors which can affect the company (Helfat and et. al., 2009). For example there are changes in technology and due to this reason firm has to adopt latest techniques. Hence enterprise use online tools to promote various products band to deliver the services. This helps pg.16
the firm in capturing more users. It includes the external factors which can affect the company. It is described below (PESTLE Analysis for Your Service Business, 2018): Source: PESTEL analysis, 2018 BasisFactorDescriptionO/TH/M/L Political International relations Internationalrelationsof politicalpartiesofUK affectsgrowthand expansion of business. H CorruptionThereiscorruptionin industrywhichaffects political policies of country. SGS Lanka Ltd has to alter their policies related to anti- L pg.17 Illustration3: PESTEL analysis
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corruption act. EconomicalInflation rateThereisasituationof inflation in market. Hence, companyhastoprovide services at low rate as then only they can attract more users and firm can earn huge revenues. M Bank loan rateInordertoupgrade technologies of managers of SGS Lanka Ltd has to select sources of funds. In case of increment in bank loan rate then growth of association gets affected. L SocialDemandsTherearepossibilitiesof requirementofexportor import services for family, professionalorother purpose.Sothisaffects requirement of consumers. H LifestyleThereisdifferencein lifestyleofconsumers,so managershastoprovide services as per social class of customer. M TechnologicalTestingand laboratory tools Duetomodificationand advancementinthe technologies,the organisationhastoalter their techniques for testing L pg.18
and laboratory tools. Cause ofthisreason,firmhas decided to adopt latest tools and techniques. This helps theorganizationtoearn profits. InternetSGSLankaLtddealsin exportimportservices,so thereisrequirementof internetinordertobook order,quickservicesto client, etc. This also helps to interact with internal as well asexternalpartiesof organisation. H LegalConsumer protection act SGSLankahastocreate strategies to provide rights to all users. For example: customers can move to court iftheyfindsthatthereis defectiveproductandcan claim compensation also. M FraudAsperlegalfactorthere must not be fraud in export importofservices.Itis responsibility of manager to deliver some illegal stuff. H Environmenta l PollutionSGS Lanka create strategies and policies so that there is no pollution and hence firm can protect the environment. H pg.19
Firm also create policies to reduce the wastage and can helpsorganizationto performfunctionsin effective manner. Climatic changesTherearechangestaking placeinenvironment,so managers of SGS Lanka Ltd hastotakecorrective measuresinordertodeal with such changes. M Porter's five forces model:It consist of five elements which can affect the SGS Lanka. It is described below: Source: Porter's five forces model, 2018 Basis pg.20 Illustration4: Porter's five forces model
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Competitive rivalryThere are different competitors in market so the power of competitive rivalry is high. Hence, firm has to create effectivepoliciestobeatrivals.ForexampleIntertek Group Plc, Cotecna Inspection SA, Applus, alsglobal.com, Bureau Veritas etc. Bargaining power of suppliersDifferent suppliers supply raw materials and due to this reason bargaining power of suppliers are high. Hence, enterprise can select that suppliers who can give materials at low rate. For example, there is a supplier named British Gasisthelargestbusinesseverysupplierandfirm provides services to all people. This company charges fixed prices from all firm's. If suppliers charge higher pricesfromcompany,thenfirmcantakedecisionto change their supplier. Bargaining power of customersThere are various customers who avail the services. Thus bargaining power of customers are high. If users finds that hugepricesarechargedbycompanythencustomers purchase products from another firm. Threat of new entrantsMany new rivals are entering in market and hence the threat of new entrants is high. For example, there is a rival firm which is charging low prices than SGS Lanka, then it is a threat for firm as customers avail services from its competitors. Threat of substitute productsThere are various substitutes such as Intertek Group Plc, Applus etc. which are there in market. Due to this reason threatofsubstituteproductsarehighasnumerous companiesareestablishingtheirbusiness.Company provides discount to many people. It is a threat for SGS Lanka as it do not provide discount and there are more pg.21
chances of loosing users. ThePESTEL analysis and Porter's five force model conducted by SGS Lanka revealed that firm needs to gear up in its technological aspects to be competitive. Also there is high threat for a company from new competitors entering the industry and availability of various substitutes in the same. This is requisite for company to maintain its competitiveness and to cope up with technological advancement in industry. pg.22
APPENDIX C Managers ofSCG Lanka Ltd are accepting new technology, to improve performance of overall organisation. Hence managers are thinking to conduct serve through questionnaire which helps to know relevance of change management in growth and development of association. Target audience for survey is employees as well as consumers. Sample size of respondents are 50. Q1)Is change is essential for long run in industry?Yes No Q2)With the help of change management SGS Lanka Ltd can compete with external factors? Agree Disagree Q3)Doyouagreethatmodificationintechnologyiskindof modification in working style? Yes No No idea Q4)Is it risky for SGS Lanka Ltd to implement change in operations?Yes No No idea Q5)Do you satisfied with the current performance of organisation?I am I am not Q6)Being customer, do you want SGS Lanka Ltd to alter their pricing strategies in order to attain competitive analysis? Yes No Q7)Being employee, do you prefer to work under upgraded technology?Yes No Q8)Why is it necessary to implement change in operations?Maintain market share Quickservices to consumer pg.23
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Less Possibilitiesof defects Q9)Do you feel there is requirement of change in technology ofSGS Lanka Ltd? Agree Disagree Q10)What do you recommend managers for implementing change in operations at workplace? pg.24
APPENDIX D From the above analysis SCG Lanka has identified that it is requisite for firm to make use of advanced technology in its current business operations to enhance its competency and to survive in this dynamic business environment. Also, company can opt for providing discounts and to lower down the prices of its services so that company can retain its existing customers and attract new potential ones. This will help firm to cope up with its probable market threats. There are two key areas of change which make modification in process and methods. Managers and leaders have to take decisions to bring transformation in company (Marshall, 2007). Hence two key areas of change in SGS Lanka are described below:Technological Up gradation:To enhance its competency and to maintains itsmarket position it is requisite for firmto adopt latest technological advancement that are been introduced in industry (Mauriel, 2002). For instance, with increased popularity of digitalization, firm can opt of making useof various online sites, websites, social and other apps for attracting potential customers and to communicate information related to command's various offers, services and discounts in cost effective and quick manner. For successfully adopting new technology and to gain benefit from that it is essential foe SCG Lanka to train its employees beforehand to efficiently handle that technology. Providing discounts and reduction in existing price levels:Reduction in price charged for services or to provide most exclusive discounts for inducing consumers to avail firms services, SCG Lanka requires to properly plan out its whole strategies to reap maximum benefit out of it. For this, it is requites for firm to conduct a detailed market research and analyse all micro and macro environmental factors. This will help firm to gather information and data relatedto competitors pricing strategies, policies, government regulations, rebates, customers needs andrequirement etc. that will assist firm to take effective decisions related to discount and price reduction. pg.25