Talent Development Program

Running head: TRAINING AND DEVELOPMENT
TRAINING AND DEVELOPMENT
Name of the Student
Name of the University
Author Note

1
TALENT DEVELOPMET PROGRAM
JOB SATISFACTION AND MOTIVATION
TRAINING AND DEVELOPMENT
Table of Contents
Background................................................................................................................................2
Vision and Mission Statement...............................................................................................2
Information Requirement.......................................................................................................2
Rationale................................................................................................................................7
References..................................................................................................................................9

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TALENT DEVELOPMET PROGRAM
JOB SATISFACTION AND MOTIVATION
TRAINING AND DEVELOPMENT
Background
Vision and Mission Statement
The mission and vision statement of Starbucks symbolize leadership in the field of
coffee industry and the market of coffeehouse. Starbucks initiated its first international
branch in Vancouver in Canada in the year 1987 (1). Since then, the company claims to come
up with the best as mentioned in its vision. The mission statement is representative of what
Starbucks does to impress its clients while the vision statement stands for the business
strategy to achieve a desirable goal in future.
The mission statement suggests that the purpose of Starbucks is to motivate and foster
the human spirit with one cup from one person to one neighborhood indicative of the idea of
expansion of business (2). The objective of Starbucks is to take care of the employees and the
customers at the same time while taking care of the development and extension of the
business by meeting every expectation of the customers and the employees (3). The vision
statement hints at ascertaining the company as highly qualified supplier of the purest and the
best coffee in the whole world as well as abiding by the unchangeable principles it apply to
grow. It claims to lead the coffee industry leaving behind any other companies in this field by
providing the customers with the highest quality of coffee. It looks forward to maintain its
ethical conduct and aims to stick to it under any circumstances for the development of the
company as a whole (4).
Information Requirement
Level Information
Required;
Source of
Information
Methods of gathering
data

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TALENT DEVELOPMET PROGRAM
JOB SATISFACTION AND MOTIVATION
TRAINING AND DEVELOPMENT
Questions to ask?
organizational  How can this
company
compare and
contrast its
customer
service with
that of its
contemporary
companies?
 What
opinions have
been received
from the
customers
regarding the
service?
 What is the
call of the
authority on
this issue?
 What
strategies
should be
 Customer
Satisfaction
report
 Internet
 Internal
customer
Satisfaction
Report (5)
 Chief
Executive
Officer
 Board of
Directors,
Operation of
Manger
 Meeting
Statistical Review
Review of the
Document
Interview
Interview
Review of the
document