Talent Management - Assignment

Research Project On
Pearson-Set Theme
Of Talent
Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Produce a research proposal that clearly defines a research question or hypothesis
supported by a literature review. ................................................................................................3
Background of the research: .......................................................................................................3
Research aim:..............................................................................................................................4
Research Objectives ...................................................................................................................4
Research questions or hypothesis...............................................................................................4
Rationale of research:..................................................................................................................5
LITERATURE REVIEW ...............................................................................................................5
P2 Examine appropriate research methods and approaches to primary and secondary research.
.....................................................................................................................................................8
TASK 2 ..........................................................................................................................................9
P3 Conduct primary and secondary research using appropriate methods for a tourism or
hospitality research project that consider costs, access and ethical issues. ................................9
REFERENCES .............................................................................................................................11

TOPIC
“To identify the impact of talent management on business performance of an
organisation”. A study on Hilton Hotels & Resorts.
INTRODUCTION
Talent management introduces as an effective and systematic process of analysing the
vacant position, recruiting the right person, creating the expertise and skills of individual to
match the position and retaining them to accomplish long term business objectives. Therefore, it
is an useful process of planning, attracting, selecting, developing, retaining and transitioning of
employees to attain organisational vision. For this research project Hilton Hotels & Resorts is
chosen hospitality industry. It is an international brand of full-service hotel and resorts. It was
founded in 1919 by Conrad Hilton and headquartered in McLean, Virginia, United State. Hilton
hotel is targeted at both leisure and business travellers with locations in major city centers, near
airports and popular vacation destinations in all over the world. Main purpose of conducting this
research project is to identify the positive and negative impact of talent management on both
organisational as well as employees performance (Noe, Hollenbeck, Gerhart and Wright, 2017).
This report based on different tasks which includes, research aim and objectives,
literature review, research methodology, data analysis and interpretation, recommendation and so
on. These are important activities which will be beneficial for researcher while completion of
research in systematic manner.
TASK 1
P1 Produce a research proposal that clearly defines a research question or hypothesis supported
by a literature review.
Background of the research:
This research is based on the talent management. It is the effective process of finding,
creating, training and keeping workers whose skills and knowledge best align with the objectives
and vision of an organisation. Main goal of talent management is to recruit the right workers the
organisation can afford so that an enterprise reaches its more potential for success and growth.
Talent management played a positive role in improving business performance of Hilton Hotels &
Resorts. Maintaining individual identity, recognition and reward, providing opportunities, job
rotation, role design, flexibility, succession planning, relationship management, training and

development are main initiatives of talent management in context of Hilton Hotels & Resorts.
Apart from this, talent management also have different drawbacks that will negatively influence
on business performance. Along with this talent management will be a greatest challenge for
human resource within hospitality industry (Collings, Scullion and Vaiman, 2015). It includes:
unappealing company culture, increased employee turnover, tightening talent market, higher
total compensation demands, lack of leadership etc. These are biggest challenges faced by
human resource management within Hilton Hotel. As it will negatively effects on business
growth and success of an enterprise. In order to overcome these challenges, adoption of flat
communication, proper selection and recruitment of right person, proper implementation of
training and development program, development of effective leadership style. These are useful
and effective ways which will support an organisation in improvement of its business success
and growth.
Research aim:
Main aim of this research is “To identify the impact of talent management on business
performance of an organisation”. A study on Hilton Hotels & Resorts.
Research Objectives
 To develop basic understanding regarding the talent management.
 To analyse role of talent management in enhancing business performance of Hilton
Hotels & Resorts.
 To ascertain challenges faced by company while implementation of Talent management
within hospitality industry.
 To determine ways through which Hilton Hotels & Resorts can solve issue of talent
management.
Research questions or hypothesis
 Are you have knowledge regarding the talent management?
 What are the role of talent management in enhancing business performance of Hilton
Hotels & Resorts?
 What are the challenges faced by company while implementation of Talent management
within hospitality industry?

 What are the ways through which Hilton Hotels & Resorts can solve issue of talent
management?
Rationale of research:
Main intent behind selecting this topic or research is to analyse role of talent
management within hospitality industry or Hilton hotel. This research will be more beneficial in
both academic and personal way. In personal context, this research or topic support researcher
individually by improving its different types of research skills i.e. literature review, data analysis
knowledge, data interpretation quality and so on. Thus, these are most useful skills for researcher
and helps them while completion of investigation systematically. Along with this, current study
is also useful for students by increasing their knowledge regarding the talent management and its
impact on business performance of Hilton Hotel. Main reason behind selecting this hotel as it is a
global brand which will be beneficial for society by providing job opportunities to unemployed
people (Khilji, Tarique and Schuler, 2015).
LITERATURE REVIEW
Literature review explained as comprehensive summary of the previous investigation on
topic. It is explicit, systematic and reproducible methods for determining, examining and also
synthesizing existing knowledge of body that produced through practitioners and investigators. It
is comprehensive study as well as interpretation of literature that need to address on particular
area. This part of research provides theoretical base for an investigation that helps in identify
nature of an investigation. This section of article is summary of all investigation author read
before own research. It is excellent way to be summarise information and data that has been
published on particular area. For conducting literature review, secondary method of data
collection has been used by consisting different sources such as articles, journals, magazines and
internet sources. This literature review explains about role of talent management in enhancement
of business performance within hospitality industry.
Knowledge regarding the talent management.
According to the Brianna Whiting, 2019, talent management refers as the process of
analysing, developing, training, keeping and retaining workers to achieve objectives of an
organisation. It is the full scope of human resource process to attract, motivate and keep high-
performing workers.

The full scope of HR processes: Talent management refers as a set of human resource
process or activity that are integrated together. It means, activities of talent management are
bigger than the total of individual parts. Further it means as strategy of talent management is
needed to capitalize on its full potential.
Attract, create, encourage and retain employees: One of the main purpose of talent
management is to attract, develop, motivate and retain employees for long time. As it will be
beneficial and essential for the growth and success of company within given time duration.
High-performing employees: It is a main purpose or motive of talent management is to
enhance employee's performance. It aimed at engaging, motivation and retaining workers to
perform effectively and accomplish long term goals of business.
Along with this, talent management have different advantages to employees as well as an
organisation also. Benefits of talent management for organisation are: accomplishment of vision,
retaining finest talent, succeed over competitors, builds up company's reputation, better decision
making, strengthens company's human capital structure, efficient and effective performance etc.
Apart from this, there are certain advantages of talent management for employees which are:
employee motivation, achieve job satisfaction, enhance personal skills, long term existence,
boost up confidence, feeling of belongingness, quality ass-ons to employee experience, achieve
job satisfaction etc. All these are biggest advantages of talent management which will be
beneficial in improvement of employees as well as organisational performance.
Role of talent management in enhancing business performance of Hilton Hotels & Resorts
According to the Elizabeth Quirk, 2018, there are different benefits of talent management
for Hilton Hotels & Resorts. Some are determine as under:
Improve Cultural Connections and Employee Engagement: One of the main role of
talent management is to develop and motivate each employees which will be beneficial for
hospitality industry such as Hilton hotel. As motivated employees are work for attracting large
number of visitors and also play vital role in accomplishing long term objective and vision of an
enterprise. For example: When workers within hospitality industry understand the values, goals
and culture of the company. As they understand their relation to the development of business and
can analyse effective ways for improving business growth.
Improve business performance: Talent management supports workers of Hilton Hotel to
feel motivated, skilled and engaged. As it will help them by providing accurate direction about

how to achieve business goals and objectives. It will helps in increasing satisfaction level among
visitors and also support an enterprise by improving its business performance in marketplace and
in customer's mind.
Attract top talent: Talent management provides an effective opportunity to Hilton Hotel
in order to attract most skilled and talented workers. As it will support an enterprise in
improvement of its growth and success easily. It develops an employer brand that attract larger
potential talents, and in move, contributes to the enhancement of the business performance.
Challenges faced by company while implementation of Talent management within hospitality
industry
According to the Khilji, Tarique and Schuler, 2015, Hilton hotel is a part of hospitality
industry in across the world. There are biggest challenges faced by Hilton hotel while they
implement talent management in their workplace. Some main issues will be determine as below:
Increased employees turnover: It is one of the main challenge or issue faced by Hilton
hotel while they implement talent management. Improper work allocation among employees
leads high turnover which will negatively effects on business performance and growth of Hilton.
Lack of leadership: It is another challenge which have been faced by Hilton while
dealing with visitor in systematic manner. Improper guideline from leader and manager will lead
negative impact over business growth and performance of Hilton.
Lack of motivation: This is biggest challenge that will be faced by Hilton while
implementation of talent management within working environment. Without motivation
employees not work in accurate manner which turn to reduce productivity and profitability of
company.
Ways through which Hilton Hotels & Resorts can solve issue of talent management.
According to the Collings, Scullion and Vaiman, 2015, there are different ways by which
Hilton can easily solve issue of talent management. Some useful and effective ways will be
determine as under:
Utilisation of motivational techniques: Gamify and Incentivize, Reward Based on
Feedback, job rotation, job enlargement etc. are consider best techniques of motivation, these
techniques must be used by Hilton hotel which will helps them to motivate employees and
accomplish better results easily.

Adoption of training and development: It is an effective way for Hilton to provide
training to their employees. As it will support workers by increasing its knowledge and
understanding regarding the business policies and strategies. Training and development support
an enterprise to retain employees for long time and attain their vision within given time period.
Implementation of leadership style: Proper implementation of leadership style will
support Hilton to give accurate direction to their employees. Along with this, employees become
able to perform each activities and task of an organisation. As it will be beneficial for growth and
development of company within given time duration.
P2 Examine appropriate research methods and approaches to primary and secondary research.
Research Approach: It is a detailed plan and procedure that defines the steps of broad
assumptions regarding methods of collecting data, analysing and interpreting which is based on
research topic that needs to be investigated. An appropriate research approach can help the
researcher in efficiently achieving the objectives and aims of the research. There are basically
two types of research approaches : Inductive and deductive. Inductive approach is a logical
approach which starts with the collection of data from multiple sources that are believed to be
true. It involves a process of creating new concepts or theories by the way of updating
informations regularly (Silva, Santana, Lobato and Pinheiro, 2017). On the other hand, deductive
approach that first begins with a theory and then developing a hypothesis on that theory so that
data can be collected and analysed so as to test the hypothesis. For conducting this research
inductive approach will be used as it will help in achieving the objectives of this investigation in
the best possible manner by extracting in-depth knowledge on the data collected.
Primary and secondary methods of research:
Primary methods of research: Primary data introduces as a information gathered via
first-hand or original research. There are different sources that will be used for collecting
primary information. It includes group discussion, market survey, questionnaire etc. These are
effective sources of data collection but according to current investigation, questionnaire is more
useful and valuable for researcher. As it will support researcher to gather reliable and valid
information regarding the role of talent management and its important in improvement of
business and employees performance.
Secondary methods of research: Secondary data refers as an in-depth information which
has been gathered in the past by someone else. For collecting secondary information, there are

various sources such as internet, newspaper articles, company reports, magazines etc. These are
effective sources which will beneficial for researcher in collection of secondary information
(Valerio and et. al., 2016).
Along with this, there are another different methods of primary and secondary research which
will be determine as below:
Research philosophy: Interpretivisim is a type of philosophy which will be used for
conducting research over the them of talent management. Main reason behind selecting this
philosophy is it helps researcher to find out impact and collect accurate data about the study.
Positivism is another type of philosophy which will be not appropriate for researcher because it
needs more time of organisation or researcher.
Sampling method: Probability is a type of sampling method which will be applied for
selecting sample size out of total population for current investigation. 60 respondents will be
selected by using simple random sampling as a type of probabilist sampling. Main intent behind
choosing this method as it save time and cost of researcher or enterprise. Non-probability is
another part of sampling which is not much appropriate according to the current investigation.
As it require maximum sources and time of company (Hacıömeroğlu and Bulut, 2016).
Types of research: Qualitative and quantitative are two types of research. For
performing each activity of current investigation, qualitative research will be applied by
researcher. Main intent behind selecting qualitative research as it will support researcher by
giving quality and accurate data about the study. Quantitative is another type of research which is
not useful according to the current investigation. As it require data in form of figures, numbers,
hard facts which take more time of business and researcher.
TASK 2
P3 Conduct primary and secondary research using appropriate methods for a tourism or
hospitality research project that consider costs, access and ethical issues.
Primary and secondary are two types of research which will be more useful for researcher
to gather reliable and in-depth information regarding the talent management (Casey, Schwartz,
Stewart and Adler, 2016). For conducting primary and secondary investigation, there are
different methods which will be appropriate for hospitality industry are determine as below:

Costs: It is one of the main method which must be needed by researcher while conducting
primary and secondary research in systematic manner. In adaptation of different methods and
techniques appropriate amount of capital will be needed by researcher. As cost is useful and
valuable method for researcher while conducting of primary and secondary investigation in
systematic manner.
Access: It can be determined as the appropriate academic and ethical practices applied to
gain entry to a given community for the motive of conducting primary and secondary research.
This type of entry explores the key problems related to acquiring access to researchers in
qualitative research. As it will helps researcher to provide access to each participants to give their
opinion about the talent management and its impact over business and organisational
performance (Casey, Schwartz, Stewart and Adler, 2016.).
Ethical Issues: It is more important method for conducting both primary and secondary
research in ethical manner. There are different ethical issues faced by researcher such as
objectivity, carefulness, openness, confidentiality, legality, responsible publication, respect of
intellectual property, honesty and integrity etc. These are major issues which have been faced by
investigator and its has direct impact on researcher while completing secondary as well as
primary research in systematic way.

REFERENCES
Books and Journals
Casey, J. A., Schwartz, B. S., Stewart, W. F. and Adler, N. E., 2016. Using electronic health
records for population health research: a review of methods and applications. Annual
review of public health. 37. pp.61-81.
Collings, D.G., Scullion, H. and Vaiman, V., 2015. Talent management: Progress and prospects.
Hacıömeroğlu, G. and Bulut, A. S., 2016. Integrative STEM teaching intention questionnaire: A
validity and relaibility study of the Turkish form.
Khilji, S.E., Tarique, I. and Schuler, R.S., 2015. Incorporating the macro view in global talent
management. Human Resource Management Review, 25(3), pp.236-248.
Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M., 2017. Human resource management:
Gaining a competitive advantage. New York, NY: McGraw-Hill Education.
Silva, W., Santana, Á., Lobato, F. and Pinheiro, M., 2017, August. A methodology for
community detection in Twitter. In Proceedings of the International Conference on
Web Intelligence (pp. 1006-1009). ACM.
Valerio, M. A. and et. al 2016. Comparing two sampling methods to engage hard-to-reach
communities in research priority setting. BMC medical research methodology. 16(1).
p.146.
Online
Brianna Whiting. 2019. What is Talent Management? [Online]. Available
through:<https://study.com/academy/lesson/what-is-talent-management-definition-
process.html>.
Elizabeth Quirk. 2018. 5 Benefits of Having a Talent Management System. [Online]. Available
through:<https://solutionsreview.com/talent-management/2018/05/14/the-top-5-
benefits-of-having-a-talent-management-system/>.