Talent Management Assignment - Hilton

Talent management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Explore the difference type of business within the hospitality industry and the diverse
products and services they offer .................................................................................................1
P2 Examine a range of operational and functional department within a chosen hospitality
business. .....................................................................................................................................2
P3 Discuss the contribution of the hospitality industry to local, national and international
economies....................................................................................................................................2
TASK 2............................................................................................................................................3
P4 Investigate a range of different operational roles within the hospitality industry. ...............3
P5 Examine the skills required for roles within the hospitality industry and current skills
shortages......................................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCE...................................................................................................................................6

INTRODUCTION
Hospitality Industry is vast range in the field of service sector that include events
designing, theme parks, transportation, cruise lines, travelling and other area within the
respective sector (Radojevic, Stanisic and Stanic, 2015). There are various units of hospitality
such as restaurant, hotels or an amusement parks which is consist of multiple group such as
facility maintenance and direct operations. In this report, the organization chosen is Hilton which
is founded by Conrad Hilton in 1919, it is a global brand which provide full service hotel and
resorts. This report is going to examine the current state, scope and size of hospitality industry in
diverse products and services they are offering to their customer. Moreover, anticipating various
skills require in hospitality industry.
TASK 1
P1 Explore the difference type of business within the hospitality industry and the diverse
products and services they offer
Hospitality industry is a multibillion buck business which is depend up on availability of
time and disposable income. It is duty for offering mainly food services and accommodation in
different areas like hotels, resorts, conference centre and theme or amusement parks. In
respective sector their are different type of business sectors which offer products and services
accordingly, which are mentioned below:-
Food & Beverage:- This division of hospitality industry is crucial, wide and supreme
among all sectors. This activity can also role as other portion of business like bowling alleys,
movie theatres. If an organization is in food and beverage sector, food and beverage can
effectively improve the whole occurrence of guest by providing quality food and best grade
guests services. Such as Zizzi Restaurant who offering dishes which are inspire by Italian cuisine
in UK and the republic of Ireland.
Accommodation:- This is broad sector of hospitality industry which include hotel, beds
and breakfast (Kandampully, Zhang and Bilgihan, 2015). This sector featured products and
services of a gamut from luxurious hotels to lavish resorts and camp grounds. In this
organization focus in providing lodging services which should be comfort, efficiency and
attractive customer services. For Example the hotel which provide accommodation rooms and
other product and services such as Hilton hotel, Holiday Inn.
1