Talent Management in the Service Industry

TALENT
MANAGEMENT IN
THE SERVICE
INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................1
Background .................................................................................................................................1
P 1 Aims ans Objectives..............................................................................................................1
P 2 Project Management Plan......................................................................................................1
P 3 Gantt chart.............................................................................................................................2
P 4 Qualitative and Quantitative Research Methods...................................................................3
P 5 Research Analysis..................................................................................................................5
P 6 Recommendations and Conclusion........................................................................................9
P 7 Reflection.............................................................................................................................10
REFERENCES..............................................................................................................................11
Appendix........................................................................................................................................13

INTRODUCTION
Background
In the competition in the market it is very essential for the human resource to increase the
potential of their human resources. The business organization needs to analyse all the factors
which are available in the business environment. The organization also needs to analyse the
potential of the human resources in order to manage their skills and knowledge. Organizations
which are increased with knowledge will also increase the chances to achieve competitive
advantage in the market.
P 1 Aims ans Objectives
Aim
The aim of the report is to provide brief information about the efficiency of the
Intercontinental Hotel so that they can increase the efficiency in making effective talent
management strategies.
Objectives
 To create better understanding about the efficiency of the employees
 To formulate an effective talent management strategies in intercontinental Hotels.
 To evaluate the impact of talent management in the organization to support growth.
P 2 Project Management Plan
Scope
Services industry is customers oriented and need to increase the satisfaction of the
customers so that they can increase the efficiency of the organization. Talent management is also
very important part of the organization which will help the organization to increase the skills and
knowledge of the employees so that they can achieve the organizational objectives effectively.
Intercontinental hotel also need to increase the efficiency of the employees of the hotel to
increase the customers satisfaction and improve the quality of services. (Taylor, 2018)
1

Time
This project will be completed in 5 months and it will increase the knowledge of the
Intercontinental Hotels to provide proper skills and education which will help the company to
determine the objectives.
Quality
The report has to maintain the quality of the analysis which will help the organization to
achieve the understanding of the research and formulate effective strategies to increase the
efficiency.
Cost
The report will cost 500 £ which will make the report effective and research and increase
the quality of the report. The marketer needs to analyse all the factors and it will also include
transportation charges, research charges.
Risk
The success of this report will be dependent on the understanding of this report by the
organization.(Lopes and et.al., 2015) The report will have low risk factors as the employees in
the organization are stable they will increase their knowledge eventually.
Resources
This Report will need information about the external and internal factors which will help
to formulate the effective strategies.
P 3 Gantt chart
Activity Month 1 Month 2 Month 3 Month 4 Month 5
Formulation of aim
and objectives
Selection of
appropriate
research
methodology
Literature review
Data collection
Data analysis
2