Evaluating Business Performance Using Matrices

This assignment focuses on evaluating business performance using various matrices. It discusses the importance of metrics such as business turnover, return on equity, gross margin, customer satisfaction, employee satisfaction, and productivity. The assignment also delves into personal experiences with implementing these matrices, particularly the BCG matrix for analyzing GE Capital's business issues. Weighting criteria are assigned to different performance indicators based on their relevance and impact on business success.

RUNNING HEAD: Talent Management 1
Name of the student
Topic- Talent Management
University name-

Talent Management in organization 2
Contents
Five matrix for measuring the organization’s success....................................................4
Determine the relevancy and application for the success of these tools...........................5
Weight rates and reason behind assigning the weight......................................................6
References......................................................................................................................... 8

Talent Management in organization 3
With the changes in market and ramified business functioning, each and every
organization should focus on developing effective value chain activities. It is considered that
hiring expert employees is the key aspects for the business success in this complex business
environment.

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Five matrix for measuring the organization’s success
It is evaluated that talented and efficient staffs is the key pillar for the business success
for the organization success. There are five matrices for measuring the success of organizations
which are given as below (Morris, 2015). These matrix are the true measure tools to evaluate the
business performance of organization.
Customer satisfaction score
There are several Matrices that could be used for various purposes such as evaluating the
customer value and identifying the actual needs of the clients. In this section, internal control
systems will be evaluated to identify the value chain effectiveness of the organization. In
addition to this, customer satisfaction score is high then it will assumed that company is
delivering the more positive outcomes to organization as compared to other companies in market
(Csikszentmihalyi & Larson, 2014).
Employee’s satisfactions score
Company needs to manage the effective organization culture to increase the overall effectiveness
of business. In addition to this, employee’s satisfaction score showcases how well company has
managed its operational policies and measures (Silzer, & Church (2010).
Productivity
It is considered that if company increases its productivity then it will be measured by
evaluating the last year’s turnover and present year’s data. If company has increased its overall
productivity by 10% in just one year then it will reflects that company has effective business.

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Computation of the gross margin of the business
It is evaluated that if company could increase the gross profit of the business then it will
increase the overall return of company. For instance, if gross profit of the company is increased
by 20% within 2 years then it will show that company has created value on its investment (Atwal
& Williams, 2017).
Business turnover and return to equity shareholders
It is evaluated that if turnover of the company is increasing and also increase the return to
its equity shareholders then it will accomplish its set objective and goals in determined approach.
In addition to this, if return to equity shareholders increases then it will showcase that company
is creating value in its invested capital (Morris, 2015).
These tools have shown that company is efficient enough to achieve its goals and
objective throughout the time.
Own experiences
I used the return on equity shareholders provided by the Tesco Company before investing
in that company. I found that company has increased its value throughout the time and offered
higher return to equity shareholders each year (Morris, 2015).

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Determine the relevancy and application for the success of these
tools
These determine relevancy and applications has shown that TESCO Company is very
efficient in deploying its resources in its business. Investors by investing their money in this
business could increase the overall return on their investment in effective manner.
Particular Evaluation for determining the relevancy
Business turnover and return to equity
shareholders
This increased turnover and return to equity
share holders will indicate that company is
creating value in its investment. It reflects the
positive indicators for the business success.
Gross margin of the business It is a good indicator. If company has higher
gross margin as compared to other rival in
market then it showcase that company has
more sustainability and efficient in achieving
its set objectives and goals.
Customer satisfaction score These scores are collected from the clients and
reflect that company has been offering better
quality and services to its clients if these scores
are high. However, in case of less customer
satisfaction score, it is assumed that company
has not running its business efficiently.
Employees satisfaction score These scores are collected from the internal
stakeholders and reflect that company has
maintained effective positive business
functioning (Hsieh, 2016).
Productivity The higher productivity of company reflects
that company has been deploying its resources
optimally. If company’s productivity is higher
as compared to last year data then it is assumed
that company has created value on its
investment and increased the business
efficiency. It is very good indicator to evaluate
whether company is performing well in market
or not.
Own Experiences

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It is evaluated that I have used one of the matrix to invest my AUD $ 3000 in Tesco
Company. It is considered that by using the gross profit margin matrix I invested my AUD $
3000 in Tesco Company and after one year that company gave me 20% return on investment
(Schwarzer, 2014).
Weight rates and reason behind assigning the weight
Particular Weight Reason behind assigning the
weight
Business turnover and return to
equity shareholders
7 It has more accurate quantitative
data which could be used to
gauge the business performance
of company.
Gross margin of the business 6 It put more emphasis upon the
identification of the trend of
business and evaluating the
business performance in
quantitative terms.
Customer satisfaction score 7 These scores help in identifying
the value of the business and
implementing new strategies to
customize the business products
and services.
Employees satisfaction score 7 It will help company to learn
new business concepts and
develop effective employees’
oriented culture.
Productivity 6 It shows to what level company
could increase its productivity to
increase the overall efficiency of
the business.
Own experiences
It is evaluated that these above ratings are given out of 10 and reflects that business turnover and
customer satisfaction program is the best suitable program for measuring the business success

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(Jenkins, Wiklund & Brundin, 2014). I have learned that TESCO company is creating value in its
investment by using effective business functioning.
MY own experience is related to implementing the BCG matrix when I was evaluating
the business problems and issues of the GE capital. I used these weighting rates to bifurcate the
possible issues of the GE capital business (Schwarzer, 2014).

Talent Management in organization 9
References
Morris, M. H. (2015). Entrepreneurship as Experience. Wiley Encyclopedia of Management.
Csikszentmihalyi, M., & Larson, R. (2014). Validity and reliability of the experience-sampling
method. In Flow and the foundations of positive psychology (pp. 35-54). Springer
Netherlands.
Morris, M. H. (2015). Entrepreneurship as Experience. Wiley Encyclopedia of Management.
Atwal, G., & Williams, A. (2017). Luxury brand marketing–the experience is everything!.
In Advances in Luxury Brand Management (pp. 43-57). Palgrave Macmillan, Cham.
Jenkins, A. S., Wiklund, J., & Brundin, E. (2014). Individual responses to firm failure:
Appraisals, grief, and the influence of prior failure experience. Journal of Business
Venturing, 29(1), 17-33.
Hsieh, C. (2016). Do the Self‐Employed More Likely Emerge From Sequential or Parallel Work
Experience in Business‐Related Functions?. Entrepreneurship Theory and
Practice, 40(2), 307-334.
Morris, M. H. (2015). Entrepreneurship as Experience. Wiley Encyclopedia of Management.
Schwarzer, R. (Ed.). (2014). Self-efficacy: Thought control of action. Taylor & Francis.