Effective Talent Management Strategies for Employee Satisfaction and Retention: A Study on Tesco

This study analyzes the effective talent management strategies used by organizations for enhancing employee satisfaction and retention. It includes a literature review, research methodology, results/findings, and recommendations. The study is based on Tesco, one of the top retail companies in the world.

Research Project

Contents
EXECUTIVE SUMMARY.............................................................................................................3
INTRODUCTION...........................................................................................................................3
Research aim:.........................................................................................................................3
Research objectives................................................................................................................3
Research Question:.................................................................................................................3
Rationale for the research.......................................................................................................4
Literature review..............................................................................................................................4
Concept of talent management in an organisation.................................................................4
Various challenges faced by organization in implementing effective practices of talent
management............................................................................................................................4
Suitable strategies to deal with the challenges arising in the course of talent management for
employee satisfaction and retention.......................................................................................5
Research Methodology....................................................................................................................5
Results/findings................................................................................................................................7
Discussion......................................................................................................................................12
Concept of talent management in an organisation...............................................................12
Various challenges faced by organization in implementing effective practices of talent
management..........................................................................................................................13
Suitable strategies to deal with the challenges arising in the course of talent management for
employee satisfaction and retention.....................................................................................13
Conclusion.....................................................................................................................................13
Recommendations..........................................................................................................................13
Reflection and Alternative Methodology.......................................................................................13
REFERENCES..............................................................................................................................14
APPENDIX 1.................................................................................................................................16

INTRODUCTION
Talent management is defined as the process of managing and handling the human resource
of the organisation in order to achieve desired goals and objectives also enhancing the overall
performance of the organisation. It involves analysing the need for the human resource in the
organisation and accordingly hiring right candidate for the right position enhancing their skills,
offering required training so as to retain then for longer period in the organisation (Wiradendi
Wolor, 2020). It helps in enhancing overall profitability and productivity of the organisation. For
this study Tesco is taken into consideration. Tesco is one of the well established top retail
company and being the ninth biggest company around the globe in terms of revenue. It was
founded in 1919 by Jack Cohen headquartered in United kingdom offering quality products and
services to its target customers. The main purpose of this study is to analyse the effective talent
management strategies used by the business organisation in order to enhance employees
satisfaction and retention.
P1 Aims and Objectives
Research aim:
"To analyze the effective talent management strategies used by organizations for
enhancing employee satisfaction and retention." A study on TESCO.
Research objectives
 To understand the basic concept of talent management in organization
 To evaluate various challenges faced by organization in implementing effective practices
of talent management
 To formulate suitable strategies to deal with the challenges arising in the course of talent
management for employee satisfaction and retention.
Research Question:
 What is the concept of talent management in an organisation?
 What are the various challenges faced by organization in implementing effective
practices of talent management?
 What are the suitable strategies to deal with the challenges arising in the course of talent
management for employee satisfaction and retention?

Rationale for the research
The reason behind conducting this study is to analyze different talent management practices
all strategies adopted by company in order to enhance employee retention and satisfaction. Along
with this, it also assist to know about the challenges associated with talent management for
employee satisfaction and retention. Moreover, it help investigator in both personal and
professional relation (Valenti, 2019). In context to professional, it help in implementing and
retaining at work place where researcher will perform its job. On the other hand, it also assist to
learn and improve skills such as time management, communication, data analysis and many
more. Furthermore, it help researcher to conduct further studies in more effective and systematic
manner due to which positive results can be achieved.
Literature review
It is a detailed discussion and analysis of information on the particular information, also
involving analysis of existing information in order to identify the methods, theories which is the
part of the previous work, involving comprehensive research of the previous research on a
particular topic.
Concept of talent management in an organisation
According to Brian Westfall (2019) it is analysed that talent management is one of the
most essential strategy used by the business organisation in order to attract, select and retain the
right candidate for long period in the business. It is an continuous process which involves
analysing the needs of employees in the organisation and accordingly hiring the right candidate
for the right position, enhancing their skills through offering required training and development,
and motivating them towards achieving desired goals and objectives of the organisation which
leads to enhancing overall performance of the organisation (What Is Talent Management, 2019).
It is analysed that in order to sustain in the competitive market and continue to increase their
productivity and profitability the business organisation needs an effective talent management
strategy as proper management of the employees leads to reducing their turnover rate due to
which the cost occurred in the hiring new candidate and offering them required training can be
saved by the business organisation. Skilled and talented employees helps the business
organisation to gain competitive advantage in the marketplace through achieving desired task.
talent management help business organisation in ensuring that along with the organisational

goals the personal goals of the employees are also taken into consideration which leads to
building employees loyalty towards organisation. However it is analysed that effective talent
management helps the business organisation to gain higher success and growth in the
competitive market.
Various challenges faced by organization in implementing effective practices of talent
management
As per the view point of Top Echelon (2020), it is analysed that there are various
challenges that are faced by the business organisation in implementing effective practice of the
talent management in the company. One of the major challenge that can be faced by the
company while implementing the practice of the talent management can be the ineffective hiring
strategy and another challenge can be the ineffective leadership. In case of in in effective hiring
strategy, the process of talent management starts with hiring the right and skilled candidate for
the right position, but with poor hiring management plan organisation will face challenges
throughout the hiring process. Not having the right hiring strategy will lead the business
organisation not able to hire the right and skilled candidate. Another challenge faced while
implementing the practice of talent management is having ineffective leadership (Talent
Management Challenges, 2020). In order to motivate and retain the employees for long period of
time and also for leading them towards achieving desired goals requires effective and talented
leaders. Having ineffective leaders will lead to employees not getting the proper guidance which
will lead to demotivating them towards their goals and also influencing their performance. It is
very essential to have right strategies and effective leaders in the organisation in order to
implement the right talent management.
Suitable strategies to deal with the challenges arising in the course of talent management for
employee satisfaction and retention
According to Sharon Florentine (2019), it is analysed that there are number of strategies
available which can be adopted by the business organisation overcome the issue of talent
management effectively. One of the strategy that can be used by the business organisation can be
providing effective training and development to the employees in order to enhance their skills
and improve their performance which automatically leads them towards achieving desired goals
and objectives. In addition to this the another strategy that can be used by the company can be
offering various benefits to the employees as per their performance (Employee retention

strategies, 2019). Offering monetary and non-monetary benefits helps in keeping employees
happy, satisfies and enhanced in their work. It also helps in motivating them towards performing
better. Further more the business organisation also needs to ensure that they are offering required
career development opportunities to their employees. Effective use of all these strategies helps in
retaining employees for long period of time.
P2 Explain appropriate research methods & approaches to primary as well as secondary research
Research methodology is one of the important aspect for researcher in order to collect data
regarding talent management. One of the major purpose of research methodology is to gather
valid and reliable information (Sigroha and Mor, 2021). For identifying approaches of study,
research onion framework is used and involved different layers which are as follows:
Research philosophy: There are mainly two forms of research philosophes that is
interpretivism and positivism. It is analyzed that both the forms of philosophy is vital but as per
the topic, positivism research philosophy is effective and suitable as it support researcher in
evaluating data effectively. In addition to this, it also help in collecting and evaluating
information Within less time frame and cost as well.
Research approach: It is the next layer of research onion that will be followed within
the research in order to examine the appropriate data about the topic. There are mainly two forms
of research approaches that is deductive and inductive (Ashton, 2018). As per the topic,
deductive approach is useful and suitable as it assist to examine quantitative information in less
time period and cost. Apart from this, it also help researcher in conducting best testing of
numerical information.
Research strategy: It is an important layer of research methodology that emphasize on
the type of information which is required in order to collect and examine for the results. The two
types of research choice is qualitative and quantitative. With regards to present study,
quantitative research choice is appropriate as it help to collect numerical data which is based on
facts and figures. Moreover, it also help in gaining valid and reliable data in an effective manner.
Time horizon: It is analyzed that this layer of research methodology is important as it
help in completing the investigation within stipulated time period. The two types of time horizon
are cross sectional and longitudinal. In context to the present study, cross sectional time horizon
approach is taken into consideration as it assist to attain all the agenda within stipulated time
frame.

Data collection: it is the process to collect data about the research topic from mainly two
sources that its primary and secondary. In context to the present study, both the methods of data
collection is taken into consideration. In order to get the primary data, a questionnaire will be
developed by researcher as it help in gaining insight about research topic that leads to the
development of positive and effective results. On contrary, secondary data is gathered with the
assistance of journals, articles, books and so on.
Sampling: It is basically the procedure which is used to choose the sample size for
collecting data about research topic (Cappiello, Morandin and Presutti, 2020). There are mainly
two types of sampling that is probability as well as non-probability sampling method. For the
present study, random sampling which is a part of probability sampling is taken into
consideration. With the help of this, 30 respondents who are the employees of Tesco is chosen.
The main reason behind selecting employees as respondents is they have knowledge regarding
ground working as well as policies of organization and can also provide better information about
the company.
Data analysis: It is referred as a method that is used by researcher in order to analyze
and evaluate data which is collected with the help of primary and secondary methods. The
different types of data analysis is thematic analysis and frequency distribution analysis. If it is
talking about the present study, frequency distribution analysis is useful as it helps in analyzing
primary information within less time and effective manner. Apart from this, it also helps
researcher to present the findings in more effective and easy manner.
P3 Conduct primary and secondary research using appropriate methods for a business research
project that consider costs, access and ethical issues
Cost: It is vital for researcher to set the budget so that there is proper resources is available
when activities are implemented. It is analysed that to conduct the present study researcher
require $800 as it help to implement activities timely.
Access: In order to conduct the study, researcher require primary information from the
employees and for this it is vital for investigator to have access and permission from
organisation. In addition to this, for secondary data researcher must have access to books, articles
and websites require in order to collect information.
Ethical issues: It is important for researcher to ensure that all the ethical principles is
followed while conducting the research such as informed consent, confidentiality and so on. This

assist researcher to decline the level of ethical issues and implement activities in a systematic and
ethical manner.
Questionnaire:
Q1. Are you aware regrading the concept and role of talent management
within the organisation?
Frequency
a) Yes 24
b) No 6
Q2. According to you, what are the benefits of talent management
gained by an organisation?
Frequency
a) Improve productivity 8
b) Positive working environment 8
c) Retention of employees 7
d) Attainment of competitive advantage 7
Q3. On the basis of your view point, what is the influence of talent
management on the efficiency and productivity of employees?
Frequency
a) Positive influence 22
b) Negative influence 5
c) Neutral 3
Q4. According to you, does talent management help in employee
retention as well as satisfaction at workplace?
Frequency
a) Yes 21
b) No 9
Q5. What are the key issues associated with execution of effective
practices of talent management in a company?
Frequency
a) High cost 6
b) Ineffective leadership 7
c) No coordination and cooperation 8
d) Dissatisfaction among employees 9
Q6. On the basis of your view point, what is the impact of above
challenges on the working environment or culture of an organisation?
Frequency
a) Positive impact 3

b) Negative impact 20
c) Neutral 7
Q7. According to you, what are the suitable strategies used by Tesco to
deal with challenges arising in the course of talent management for
employee satisfaction and retention?
Frequency
a) Training and development 8
b) Continuous feedback 6
c) Offering impressive salaries 6
d) Rewards and recognition 10
Q8. Does above strategies of talent management assist Tesco in
satisfying and retaining employees for longer run?
Frequency
a) Yes 25
b) No 5
P4 Apply appropriate analytical tools, analyse research findings and data
Q1. Are you aware regrading the concept and role of talent management
within the organisation?
Frequency
a) Yes 24
b) No 6

a) Yes b) No
0
5
10
15
20
25
30
24
6
Q2. According to you, what are the benefits of talent management
gained by an organisation?
Frequency
a) Improve productivity 8
b) Positive working environment 8
c) Retention of employees 7
d) Attainment of competitive advantage 7
a) Improve
productivity b) Positive working
environment c) Retention of
employees d) Attainment of
competitive
advantage
6.4
6.6
6.8
7
7.2
7.4
7.6
7.8
8
8.2
8 8
7 7

Q3. On the basis of your view point, what is the influence of talent
management on the efficiency and productivity of employees?
Frequency
a) Positive influence 22
b) Negative influence 5
c) Neutral 3
a) Positive influence b) Negative influence c) Neutral
0
5
10
15
20
25
22
5
3
Q4. According to you, does talent management help in employee
retention as well as satisfaction at workplace?
Frequency
a) Yes 21
b) No 9

a) Yes b) No
0
5
10
15
20
25
21
9
Q5. What are the key issues associated with execution of effective
practices of talent management in a company?
Frequency
a) High cost 6
b) Ineffective leadership 7
c) No coordination and cooperation 8
d) Dissatisfaction among employees 9
a) High cost b) Ineffective
leadership c) No coordination
and cooperation d) Dissatisfaction
among employees
0
1
2
3
4
5
6
7
8
9
10
6
7
8
9

Q6. On the basis of your view point, what is the impact of above
challenges on the working environment or culture of an organisation?
Frequency
a) Positive impact 3
b) Negative impact 20
c) Neutral 7
a) Positive impact b) Negative impact c) Neutral
0
5
10
15
20
25
3
20
7
Q7. According to you, what are the suitable strategies used by Tesco to
deal with challenges arising in the course of talent management for
employee satisfaction and retention?
Frequency
a) Training and development 8
b) Continuous feedback 6
c) Offering impressive salaries 6
d) Rewards and recognition 10

a) Training and
development b) Continuous
feedback c) Offering
impressive salaries d) Rewards and
recognition
0
2
4
6
8
10
12
8
6 6
10
Q8. Does above strategies of talent management assist Tesco in
satisfying and retaining employees for longer run?
Frequency
a) Yes 25
b) No 5
a) Yes b) No
0
5
10
15
20
25
30
25
5
Discussion
Theme 1: Concept and role of talent management

It is interpreted from the above graph that out of total 30 respondents, 24 participants
having knowledge regarding role as well as concept of talent management at workplace. The
remaining 6 respondents did not have any idea and for this it is important for an organization to
make its employees aware about such concepts as it helps in retaining them for longer run.
Theme 2: Benefits of talent management gained by organisation
By analyzing the above graph, it is determined that there are various benefits attained by
an organization due to talent management. Improve productivity is one of the benefits which is
said by 8 respondents out of total 30 participants. The other 8 respondents said that there is
development of positive working environment due to talent management. The 7 participants said
that an organization is able to retain its employees for longer time period because of talent
management. The remaining 7 participants perceived that it helps organization to attain
competitive advantage at marketplace.
Theme 3: Impact of talent management on the performance and efficiency of employees
The above graph states that there is positive influence of talent management on the
overall productivity as well as efficiency of staff members and is said by 22 respondents out of
total 30 participants. The other 5 respondents said that there is negative influence whereas the
remaining 3 perceive that there is no impact of talent management on productivity of staff
members. it is analyzed from the study that talent management not only help organization to
retain its employees but also improve their productivity due to which objectives are attained on
time period.
Theme 4: Assistance of talent management for employee satisfaction and retention
By analyzing the above graph, it is said that talent management assist in employee
satisfaction and retention within the organization and is said by 21 respondents out of total 30
participants. The remaining 9 respondents said that talent management did not assist for
employee satisfaction and retention. Therefore, it is determined that talent management is one of
the effective procedure and a strategy that is used by an organization in order to attract, develop
and retain talented and skillful employees for longer time frame.
Theme 5: Issues faced by company at the time of execution practices of talent management
From the above graph, it is said that there are various issues related with the
implementation of talent management practices within an organization. One of the major issue is
dissatisfaction among employees which directly impact on the overall performance of an

organization and is said by 9 respondents out of total 30 participants. The 8 participants said that
there is no coordination and cooperation at workplace and is the major issue that arise with the
implementation of talent management practices. The other 7 participants said that ineffective
leadership is the issue whereas the remaining 6 respondents perceive that high cost is the major
challenge faced by company while they implement talent management practices as it directly
have adverse influence on the overall profitability and revenue of an organization.
Theme 6: Impact of challenges on the working environment of an organisation
It is interpreted from the above graph that there is negative influence of the challenges
faced by company due to implementation of talent management practices on the working
environment as well as culture of an organization and is said by 20 respondents out of total 30
participants. In addition to this, the 3 said that there is positive impact whereas the remaining 7
perceive that there is no impact of the challenges on the working culture and environment of an
organization. It is analyzed from the study that if employees face issue then there is a possibility
of negative working culture development within the organization.
Theme 7: Strategies to deal with the challenges of talent management
By analyzing the above graph, it is said that training and development is one of the
suitable strategy which is used by respective organization for dealing with the challenges that
arise within the course of talent management and is said by 8 respondents out of total 30
participants. Along with this, continuous feedback and offering impressive salaries is also an
effective strategy used by respective organization. The remaining 10 participants said that
providing rewards and recognition to employees of their good performance is the strategy used
by respective organization to deal with the issue that take place within the procedure of talent
management for employee satisfaction and retention.
Theme 8: Impact of talent management strategies on employee retention
By analyzing the above graph, it is interpreted that the suitable strategies of talent
management help respective company in retaining and satisfying employees for longer time
period and is said by 25 participants out of total 30 respondents. Along with this, the remaining 5
participants said that talent management did not help to satisfy and retain employees for longer
time period in an effective manner.
On the basis of secondary

Concept of talent management in an organisation
It is analysed that talent management plays an essential role in hiring and selecting the
right candidate, motivating and retaining them for long period of time, hiring the skilled and
talent employees helps in enhancing the overall performance of the organisation (Bhat and
Bharel, 2018). It is also analysed that talent management plays an essential role in the success
and growth of the business organisation and also helping the business in gaining competitive
advantage in the marketplace.
Various challenges faced by organization in implementing effective practices of talent
management
It is analysed that there are number of challenges faced by the business organisation while
implanting the effective practice of the talent management in the business organisation. The
challenges faced is the ineffective leadership, having ineffective leadership leads to demotivating
employees and overall performance of the organisation.
Suitable strategies to deal with the challenges arising in the course of talent management for
employee satisfaction and retention
There are various strategies that can be used by the business organisation in order to effectively
implement the talent management, one of the strategy that can be used by the company can be
offering required training and development to the employees and another can be providing them
monetary and non-monetary benefits as per their performance (Hongal and Kinange, 2020). Use
of these strategies helps in motivating them and retaining them for long.
P5 Communicate research outcomes in an appropriate manner for the intended audience
By conducting the primary research, it is analysed that talent management is vital for an
organisation in order to acquire and retain employees for longer time period. In addition to this, it
is find that companies face various challenges when they implement while they execute
strategies such as increase in cost, ineffective communication etc. Moreover, organisation use
suitable strategies to resolve and deal with challenges that is providing rewards and recognition,
performance assessment etc. On the other hand, by conducting secondary data it is analysed that
talent management is significant and help for employee satisfaction and retention. One of the
most common strategy faced by the companies is the ineffective hiring strategy which leads them
hiring wrong candidate. Furthermore, it is analysed that organisation use different ways to

resolve issues and deal with challenge such as offering impressive salaries, monetary and non-
monetary benefits and many more. The outcome achieve from primary and from secondary is
similar which state that the research objective is achieved.
P6 Reflect on the effectiveness of research methods applied for meeting objectives of the
business research project.
I feel glad that I got the opportunity to conduct the study on analyzing the influence of talent
management practices on employee retention and satisfaction. In addition to this, the study assist
me to know about the key issues faced by company when they execute talent management
practices. It is analyzed by me that using deductive and quantitative approach for conducting this
study help in gaining valid and reliable outcomes as it is based on facts and figures. In addition
to this, it is also determined by me that questionnaire is one of the effective and beneficial
research instrument to gain in-depth knowledge about research topic within less time and cost.
While conducting the research, collecting data from participants is the issue that take place but
with the help of my effective communication and interaction skills I am able to gather
information due to which positive outcomes can be attained. Moreover, it is analyzed by me that
conducting both primary and secondary research is important as it help in gaining detailed
information about the topic of investigation and leads to attainment of positive results. In the
present research there was use of primary form of data that helped me in the process of having
interaction with the target segment of respondents. It assisted me in the process of collecting
information and improving my verbal communication skills that will help me in the future course
of professional development. Apart from this I developed my existing researching skill through
using of secondary method of extracting information. My overall researching skills were
improved through this research. The skill development will lead towards having a sufficient basis
of knowledge and information while working as per various professional requirements.
P7 Consider alternative research methodologies and lessons learnt in view of the outcomes
Interview is considered as an alternative research methodology. It is basically an effective
tool of data measurement that will help researcher to gather detailed and accurate data about the
topic of investigation (Peiró and et. al., 2020). In this, some questions will be developed that
support researcher to finish study in a systematic manner. In order to collect data regarding talent
management, interview will also useful for investigator. Moreover, it is analyzed that interview

provides valuable data about the present study and improved understanding about the impact of
talent management strategies on the employee retention and satisfaction.
Conclusion
From the above study, it is analyzed that talent management is one of the effective and
strategic practice which is used by organization to hire, recruit, develop, attract and retain top
talent at workplace. In addition to this, it is determined that companies face various challenges at
the time of executing talent management practices such as ineffective leadership, arguments
among staff members, increasing employee turnover ratio and so on. It is vital for an
organization to deal with the challenges and adopt strategies such as training and development,
rewards and recognition in order to resolved issues. Moreover, it is determined that with the help
of questionnaire researcher is able to gain in-depth knowledge about research topic that leads to
development of valid and reliable conclusion.
Recommendations
By analyzing the above study, some of the suggestions to the managers of respective
organization in order to satisfy and retain employees is given below:
 It is recommended to provide learning and career development opportunities to
employees so that they gain both personal and professional growth from the organization.
It help company to develop a positive mind-set of employees towards company and retain
them for longer time period. In addition to this, it is suggested to ensure that the
requirements of its employees is satisfied and their issues is resolved timely as it makes
staff members feel valued and important at workplace (Irabor and Okolie, 2019). It also
helps in enhancing the productivity and efficiency of employees due to which objectives
are achieved within set time period.
 Moreover, it is suggested to allow staff members to participate at the time of decision
making as it help in bringing out creativity and new ideas which has positive impact on
the performance of company. Apart from this, it also help in making employees feel
valuable which is one of the reason for their loyalty and satisfaction at workplace.

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APPENDIX 1
Questionnaire:
Q1. Are you aware regrading the concept and role of talent management within the
organisation?
a) Yes
b) No
Q2. According to you, what are the benefits of talent management gained by an organisation?
a) Improve productivity
b) Positive working environment
c) Retention of employees
d) Attainment of competitive advantage
Q3. On the basis of your view point, what is the influence of talent management on the
efficiency and productivity of employees?
a) Positive influence
b) Negative influence
c) Neutral
Q4. According to you, does talent management help in employee retention as well as
satisfaction at workplace?
a) Yes
b) No
Q5. What are the key issues associated with execution of effective practices of talent
management in a company?
a) High cost
b) Ineffective leadership
c) No coordination and cooperation
d) Dissatisfaction among employees
Q6. On the basis of your view point, what is the impact of above challenges on the working
environment or culture of an organisation?
a) Positive impact

b) Negative impact
c) Neutral
Q7. According to you, what are the suitable strategies used by Tesco to deal with challenges
arising in the course of talent management for employee satisfaction and retention?
a) Training and development
b) Continuous feedback
c) Offering impressive salaries
d) Rewards and recognition
Q8. Does above strategies of talent management assist Tesco in satisfying and retaining
employees for longer run?
a) Yes
b) No
Q9. Provide some suggestions to managers of Tesco in dealing with the challenges of talent
management for employee retention and satisfaction?