Continuous Improvement Tools for E-Office Worx: PCDA Cycle and Flow Charts
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Added on 2023/04/25
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Learn about the continuous improvement tools that can be designed for E-Office Worx, including PCDA cycle and flow charts. These tools can help bring about continuous improvement with regards to several processes.
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TASK 2 – Continuous Improvement Project Continuous Improvement Tools Based on the Case study for organization E-Office Worx, the continuous improvement tools that can be designed would include PCDA cycle and flow charts. PCDA cycle – The tool can be deployed for the organization E-Office Worx as part of a formal system to ensure that key deliverables are handled. It would also ensure that the commitment to quality levels with respect to the products is ascertained (Anderson et al., 2018; Morgan & Stewart, 2017; Jagusiak-Kocik, 2017). The PCDA cycle would aid in the recognition of concerns that are faced by E-Office Worx and as to how the method linked to four steps can be utilized in business to bring about continuous improvement with regards to several processes. The implemented model would help in the recognition of the change that is well expected for the organization. It is also crucial that the change that is being recognized also needs to be tested and the analysis of the results of the same being carried out. The action would stand to be a crucial component linked to PDCA (Anderson et al., 2018; Morgan & Stewart, 2017; Jagusiak-Kocik, 2017). The customer service staff operational at E-Office Worx need to be trained and the several complaints that are received from their customers and the resolution of same being well handled. The quality levels linked to the carrying of tasks and
TASK 2 – Continuous Improvement Project responsibilities of employees can be well furnished with the implementation of Plan Do Check Act. The use of flow charts is crucial too and can be considered to be a tool for continuous improvement for the organization E-Office Worx(Anderson et al., 2018; Morgan & Stewart, 2017; Jagusiak-Kocik, 2017). The flow charts can be prepared based on the recognition of trend of customer complaints that the organization receives as against the resolution and the timeliness involved in such a resolution taking place. The staff goal setting can be well chalked with the use of flow chart. The flow chart would bring in enhancement of the current process and determining as to if additional processes or tasks would need to form part of the flow chart. The customer service employees working at the organization are not in a position to provision the product advice to customers. The deliveries need to be chased up over calls. In case the organization is able to deploy the tool of flow chart as part of continuous improvement technique, the same would be of great help (Anderson et al., 2018; Morgan & Stewart, 2017; Jagusiak-Kocik, 2017). The issues faced by the customers in lieu of the operational customer service executives can be streamlined with the changes brought in process. The flow chart would carry the sequence of activities in form of processes and sub processes for the enhancement in current process. It would serve to be a crucial tool in streamlining the operations and concerns that pose to be a challenge for E-Office Worx.
TASK 2 – Continuous Improvement Project References Anderson, C. I., Basson, M. D., Ali, M., Davis, A. T., Osmer, R. L., McLeod, M. K., ... & Chojnacki, K. A. (2018). Comprehensive Multicenter Graduate Surgical Education Initiative Incorporating Entrustable Professional Activities, Continuous Quality Improvement Cycles, and a Web-Based Platform to Enhance Teaching and Learning. Journal of the American College of Surgeons. Jagusiak-Kocik, M. (2017). PDCA cycle as a part of continuous improvement in the production company-a case study.Production Engineering Archives,14. Morgan, S. D., & Stewart, A. C. (2017). Continuous Improvement of Team Assignments: Using a Web‐Based Tool and the Plan‐Do‐Check‐Act Cycle in Design and Redesign. Decision Sciences Journal of Innovative Education,15(3), 303-324.