4.1 Self Assessment It is essential for business to adopt effective measures in regardtocarryoutthecurrentstateofhealthwithin Marriott hotel- Self assessment helps in measuring past performance with current performance. Quality management department needs to ensure proper health and safety act within hotel. Appropriate health and hygiene needs to be maintained within hospitality firm. In order to improve the current state of health within in Marriott advancement in technology plays a crucial role.
4.2 Significanceof communication and record keeping Both communication and record keeping are considered as the crucial tool that helps in interacting with each other and thus enhancing business functions. While, through record keeping firm needs to maintain the transactions carried out within hotel. However, communication needs to be strong and thus it helps managers to interact with their workers to accomplish the tasks.
4.3 Stages of staff consultation Marriott needs to carry out staff consultation in regard to effectively implement quality scheme so that performance firm could be enhanced. Employees need to provide appropriate suggestions so that quality process within firm could be improved. Appropriate training related to implementation of quality scheme should be given to workers so that they can improve business performance. Marriott management needs to carry out all these steps and thusimplementqualityschemessuchastotalquality management, quality circles etc. so that staff consultation could be improved.
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4.4 New systems to existing systems in order to improve service quality Following are the new systems which has been proposed by Marriott hotel as per the existing one in regard to improve the service quality such as- Hotelneedstoidentifythecustomerneedsandthus improve the technology advancement in regard to attain customer satisfaction. Management needs to maintain internal communication so that quality services could be rendered to guests so that they could be retained for long term. Implementing appropriate safety standards in workplace helps in enhancing the attention of clients.
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