PPDI5039 Project/Placement Design and Implementation

TASK1
Learning Contract Level 5 Project
Section 1: Student and course details
Name: <Please fill>
Tutor: <Please fill>
Project/Placement name: Cesim Project
Section 2: Focus
Aim/Problem Statement
The aim of this report is to develop an automated process that is capable of
handling the paper insurance claimed by the consumers regarding their insurance
and agreements made with the InsCorp. The attempt will be to adopt the Cesim
project management approach and deliver the necessary and required project
deliverables. The problem that needs to be solved in this scenario is related to the
mess and complex activities in the management of the paper based operational
activities.
Learning Outcomes
As a result of this project I am able:
Build a portfolio of evidence using a range of methodologies and activities
(log books; critical incident diaries; employer or supervisor feedback).
Identify and articulate the development of work related skills mapped to
evidence drawn from either the project or placement.
Demonstrate knowledge and understanding of the background and context
relative to the chosen project or placement opportunity.
Evaluate the effectiveness of preparation and planning undertaken prior to
the placement or project implementation.
Use the trans-disciplinary models/theories including preparation and
implementation phases of the project.
Develop and demonstrate an ability of solving the problems those might
influence the project in negative manner.
To develop and demonstrate the ability of better decision-making in
manner to consider what actions should be taken or not taken.
Use the project documentation and information collection ability that can
allow better record keeping.

Section 3: Justification
The subjected is related to my current educational academics and hence, in
manner to improve my knowledge and evaluate my skills, it is considerable to meet
the necessary aim and objectives of the project. The Cesim project methodology will
be more effective and efficient in delivering in managing the project deliverables and
the team management attributes.
Section 4: Methods
I have chosen the method pathway as my project. The reason is on the grounds that
reproduction is the methodological pathway that guarantees that any required
research or undertaking that may not be promptly accessible physically are made to
be genuine. This implies simulation conveys to real life what must be communicated
in and with the brain. The way that simulation accomplishes comfort in the way in
which task or research work is the motivation behind why I picked it as my re-
enactment pathway. Re-enactments makes thoughts in a hazard free condition
through the introduction of confused circumstance in a shrewd and legitimate way. It
empowers assignment to be embraced in a way that spares cash and time. The
majority of the thoughts gave by reproduction in any exploration work or task are
constantly imparted, confirmed and comprehended. The simulation that will be
utilized for this undertaking will guarantee that a true affair is essentially used to
empower me saddle the vital client benefit abilities which will enhance the way with
which I take care of clients in conveying merchandise or administrations.
Data Collection Method
The methodology that will be utilized as a part of the examination to get to data will
be the secondary information accumulation technique. This will include the social
affair of information from literary works, diaries, articles, asset materials and books
that clarify how the customer service can be all around used by organizations. The
research will be done quantitatively.
SWOT Analysis
This manages the mean with which a project achievement can be surveyed and help
to decide the preferences, weaknesses and a ton of things that can be connected to
the undertaking to guarantee that it accomplishes what it is intended to do. This
includes:
Strengths
1) Efficient client benefit for ideal consumer loyalty's
2) Detailed administration that guarantees ceaseless support and referral.
3) Extended services to expansive number of client at a speedier rate (Lu,

Berchoux, Marek and Chen, 2015).
Weaknesses
• Insufficient finance to run the upgraded customer service framework
• Limited number of workers to help execute top notched customer
services
• Difficulties in taking care of extreme and insubordinate clients.
Opportunities
• Large client base that gives huge market.
• Connection with the worldwide market to utilize the enhanced
customer service strategies.
• Exposure to the new advances that would encourage expanded
customer service systems.
Threats
1) Competition from different organisations
2) Inability to give enhanced services as expressed by the organization
3) Government strategies and controls.
Section 5: Timetable
Main activities/ stages Week
1
Week
2
Week
3
Week
4
Week
5
Week
6
Week
7
Week
8
Defining the role of work
based learning from
simulation project
Learning contract
Planning and learning
Teamwork on the
simulation project
Group meetings
Planning for the simulation
work
Research analysis and
collection of data
Writing the report
Evaluation of simulation
report
Revision of the work
Report draft

Final submission
Section 6: Evidence of accomplishment
By the end of this project I will produce a portfolio containing:
The learning contract and associated appendices
Project report
Supporting evidence
Date of
event
What was the
development
activity?
What was I
expecting to
learn?
What have I
learned?
How will I apply this
learning?
Thu 29-11-
18
Defining the role
of work based
learning
Learn about the
work division and
allocation
same I will use this knowledge to
divide the team member’s
role for the research report
delivery
Wed 05-12-
18
Learning
Contract
Learn to develop
the learning
contract
Same I will use the developed
path for project delivery
Wed 12-12-
18
Planning and
learning
Learn how to
develop a
sophisticated plan
for project
delivery
Same I will use it to prepare a plan
for the delivery of the
research
Fri 14-12-18 Teamwork on the
simulation project
Learn to analyse
the role of the
team members in
the project
same Project simulation and
identification of the scope
for improvement
Wed 19-12-
18 Group meetings
Learn to
communicate with
the different
members
Same How to communicate and
make the fronting person
agree on the certain topic.
Mon 31-12-
18
Planning for the
simulation
Learn how to
develop a
sophisticated plan
that can meet the
necessary
objectives and
goals of the
same -