Manage Team's Personal and Professional Development - Desklib

This resource provides information on managing team's personal and professional development in a business organization. It includes sections on describing the organization, team responsibilities, organizational framework requirements, policies and procedures, personal and professional development activities, and feedback. The subject is relevant to business courses and the content is suitable for college and university students.

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Contents
Section 1: Manage team’s personal and professional development...........................................................5
Section 2: Develop and maintain own personal and professional competence..........................................8
Section 3: Facilitate achievement of work priorities..................................................................................10
Student name:
Assessor:
Date:
Organisation this
assessment is based on:
Team within the
organisation:
Documentation reviewed as
preparation:
Section 1: Manage team’s personal and
professional development
1. Describe the organisation you are basing this project on.
It is an educational organization.
2. What is the name of the organisation?
World Education
3. What does the organisation do?

Company manufacture the tables and computers for the student of the primary school.
4. What are the key functions and activities of the team you will manage the personal and
professional development for?
The sales and marketing department od the company is generally managed by the sales
manager. Generally, the sales are made through online market by the sales teams and the
organization have ERP system (enterprise resource planning) that notify the sales team
regarding the order. Moreover, world education has a call center staff that solve the issue of the
customer and address the compliant made by them. Thereby, company make sure that they are
satisfying their customer.
5. What are the organisational goals or objectives (at least three)?
 Build the brand image
 Generate the leads
 Increasing the range of product to reach the target market.
6. Attach proof of the documentation showing organisational goals (e.g., strategic or operational
plan).
Respected sir,
Subject: Information relate to organization goals
The organization goals of World Education are to provide quality education to range of
student that are living across United Kingdom to enhance their skills and knowledge. In order
to achieve the goals company is highly dedicated to provide good educational to all student
for overall improvement in their performance and bright future ahead
2. Document team responsibilities.
• Note: Use any appropriate format and tool to document the team roles and responsibilities. Keep in
mind that this document may be used at a later stage to support your team to develop work goals.
2.1 What roles/positions do three of your team members fill?
• Sales reprsentative: It play the role of selling the product in the market by using the less
operational cost of the firm. Moreover, attract more and more customer for the organization.
• Call center: The role of the call center staff is to attent the call of the customer in the friendly
and in a limited time frame. As well addressing the complient of the client (Bieleke and Keller .,
2021).
• Advertising staff: The main roles of the advertising manager is to research the new trends of
promotion and implement new marketing campaings.
2.2. What are the responsibilities of each of the three team members (name at least two
responsibilities per team member)?
Sales representative:
 Selling the product and services to customer
 to use innovative ideas for selling the products and services of the firm (Bohström,
Carlström and Sjöström, 2017).
Advertising:
 to maintain the healthy relation with customer and firm
 to identify the new trends in the market through market research.

Call center:
 to address the customer issues and provide solution to them.
 To maintain good relationship with customer.
• What are the performance outcomes linked to each role/position (name at least two per team
member)?
Roles Responsibility Performance outcome
Sales representative  To increase the
sales of the
organization
 To introduce new
products in the
market.
12000 sales of per
product each year
Call center staff  To maintain
healthy relation
with the
customer.
 Solving the
queries of the
consumer.
Attract approx. 120
customer each
month.
Yellow : sales representative Green: Call center staff

• Yes, company is operation, sales and marketing staff in Egypt, Colombia, Iceland, Philippian
and Russia so to cover the large area of market and for smooth functioning of the organization.
2.5How will you communicate with the team members with the diverse needs?
 By using the direct and indirect communication strategies.
 By implementing training programs for the new employees.
• Attach proof of documented team responsibilities to this section of the portfolio.
Respected sir,
Subject: Information related to the team responsibility
The team responsibility of the World education has been divided into 3 areas such as call
center, advertisement staff and sales representative. In order to achieve their ends goals and
for maintaining the smooth function within the organization and attract the large customer.

For this question the feedback is below,
3. Identify and summarise organisational framework requirements for personal and professional
development.
The company should use training need analysis as it allows the firm to focus on the skills and
knowledge of the employees and improve the learning skills of the candidates (Harputlu and
Erarslan, 2019).
4. Do any policies and procedures exist that address work place goals and inform personal and
professional development?
Yes
5. What is the name of the policy and procedure?
Provision of learning and development opportunities
6. What are the performance and professional development requirements outlined in the policies and
procedures?
The opportunity to plan and develop skills, knowledge and attributes that complement business and
work unit goals.
7. Which personal and professional development activities and opportunities are available for staff to
access (e.g., as specified in policies and procedures)?
 External and internal course.
 Opportunities for new responsibilities and curriculum development work (Hossen and et.al.,
2017)
8. Does the organisation have any templates available for the development of work goals (e.g., personal
development plan)?
Yes.

9. Do any other industry best-practice professional development opportunities exist?
Yes.
Policy brief & purpose
This policy refers to Worlducation’s learning and development programs and activities for all staff
members. Worlducation aims to help employees extend their knowledge and acquire new skills to do
their jobs better. We want our employees to feel confident to find new ways towards personal
development and success.
Scope
This policy applies to all permanent, full-time or part-time, employees of the company. Employees
with temporary/short-term contracts might attend trainings at their manager’s discretion.
• The employee is responsible to seek new learning opportunities
• The manager is responsible to coach their teams and identify employee development needs
Training and development includes:
• Formal training sessions (individual or corporate)
• Employee Coaching and Mentoring
• Participating in conferences
• On-the-job training (e.g. simulations)
• Employee discussion forums
• Job shadowing
• Job rotation
• Subscriptions or educational material
Individual training programs
All employees that have worked for the company more than four months are eligible to participate in
external training programs individually or in teams.
All trainings should consider what employees need and how they can learn best. This is why, we
encourage employees and managers to consider multiple training methods like workshops, e-
learning, lectures and more.
Individuals are to complete individual personal and professional development plans using the
Worlducation Development Plan template.
10. Note: Attach proof of policies, procedures, templates etc to this section of your portfolio.
Policies and Procedures
The policy of the world education is for the policies and activity is for all the staff member such as
it aims for enhancing the knowledge and skills of the employee so that they are able to work
properly and helps in success and development of the firm
Scope: This policy is for all type of employee such as part time, full time as well the candidate that
have short and long term contact with the firm along with this is also applied on the mangers of the
organization. So that employee is able to seek the new skills and opportunity. Along, with this the
manger is responsible for conducting the training and development programmer for them such as

formal training, on job training, job shadowing, job rotation as well as subscription or educational
material for the individual training. The policy of the firm also include participation in conference
and employee’s discussion so that manger can address their issues and find out the appropriate
solution. In addition to this, the company has a procedure that the employees that have worked for
more than 4 months can participate and are eligible for the participating in the training and
development program as individual or team. Furthermore, the company has the policies for
encouraging the employees the manager need to conduct multiple training so that each
subordinate can be focused. And the individuals and the team has to complete the development
plan by using the world education template plan.
• Support your team as they develop work goals, plans and activities.
• Note: you are required to support at least three team members.
• Which organisational goals should your team align their personal goals with? (Choose two
 Earning high profit
 Social responsibility goals.
• How will you communicate with each team member (e.g., email with instructions, face-to-face
discussion, team meeting)?
 Open meeting
 Visual representation.
• What will you communicate to each team member (e.g., personal behaviour modification,
specific skills you would like them to have, explanation of SMART goals)?
 Regarding the goals and rules and regulation of the company.
 And developing the communication skill. .
• What other support will you provide each team member (e.g., personal development plan
template with responsibilities already added into the plan, skills assessment)? Attach proof of
your additional support to this section of your portfolio.
Respected sir,
Subject: Information related to the team member
The company has provided the templates related to the team member’s roles and
responsibility so that there is no confusion within the organization. Along with this, world
education also communicate effectively with the employees to identify the issues and provide
overall support.
• Communicate with each team member to provide the support. If not already viewed in person by
your assessor, attach proof of your communication (e.g., video of face-to-face discussion with
each team member, video of joint team meeting, draft email outlining requirements, recording of
telephone discussion etc.).
Respected sir,

Subject: Information related to the communication with team member
The company has adopted the direct and indirect mode of communicating likewise the firm
has used the video conferencing and general meeting for communicating the goals and rules
and regulation of the individuals and team members. The organization has also made use of
the tele calling for addressing the issues of the employees and team so that it can provide
appropriate the solution.
• Note: Depending on how you chose to communicate to each member, you may have more than
one attachment (e.g., if the same communication applies to all team members, one email with
relevant attachments is sufficient).
• Complete the table to assess the work goals, plans and activities of each team member.
• Team
member
• What are
their
goals?
• How do their
work goals align
with
organisational
goals?
• How do their
personal and
professional
development
plans and
activities
align with
organisationa
l goals?
• Other
feedback
• Team
member 1:
Sales
representativ
e
1.Successfully
schedule and
attend all
Sales
meetings
through video
conference
2.No client
complaints
By
Understandin
g the core
offering
Growth time Need to
improve
communicatio
n skills.
• Team
member 2
Call center
staff:
1.Successfully
diffuse 98% of
emotional
situations on
a call.
By understanding the
customer needs
Prioritize work To effective
understand the
wants of
customers.

2. solve the
problems face
by the
customers
(Kelliher,
Richardson
and
Boiarintseva.,
2019).
• Team
member 3
Advertising
staff:
1.No errors
on
advertisemen
t submitted
for approval.
2.Reduce
time by 20%
to create
digital adverts
By providing
innovative idea to the
company.
By working To learn more
method to
advertise to
connect with
customers.
• Provide feedback to each team member from your assessment in the previous question.
• Note: Feedback is personal and should be done separately for each team member. You will attach a
separate proof of feedback for each team member.
• How will you communicate feedback to each team member (e.g., review comments on the plan,
recording of telephone conversation, video of face-to-face discussion)?
By asking general question from the employees regarding the issues or by introducing feedback
form (Lai and Bower., 2019).
• Which interpersonal skills will you use to establish and build positive working relationships with
your team?
With help of communication and critical thinking and problem solving skills.
 If not already viewed in person by your assessor, attach proof of your feedback to this section of
your portfolio.
Respected sir,
Subject: Feedback of the team members
While communicating with team members it was identify that the employees of the
organization are happy as the company provides them with the best quality of the resources

as well as employees to get the appraisal for excellent work and this motivates them to work
hard.
• Complete the table to facilitate team members’ access to development opportunities. For each team
member:
• Identify one goal/plan/activity.
Sales representative: Successfully schedule and attend all Sales meetings on zoom
Call center staff: Successfully diffuse 98% of emotional situations on a call
Advertising staff: No errors on adverts submitted for approval (Parthiban and Krishnan.,
2017).
• State which personal or professional development opportunity (identified in question 3) is most
appropriate to help the individual team member realise the goal.
Management and leadership training.
• Explain how you will facilitate the professional development opportunity (e.g., email HR to
request training, schedule time for the team member to attend a workshop, approve an invoice
for a subscription).
With help of face to face meeting and through seminars.
• Attach proof of your facilitation to this section of your portfolio.
Respected sir,
Subject: Information related to the Facilitation
The company use different ways to facilitate their employees such as the sales representative
are facilitated through e-mails and general meeting, call center staff with help of video call as
they do not deal with critical situation. Beside this, the advertisement staff are facilitated with
general meeting as they deal with technical problems.
• Note: Depending on the professional development opportunity, more than one proof of
facilitation may be required (e.g., if all three team members are to attend the same training, then
one email to HR is sufficient).
• Team
member
• Individual
goal/plan/activity
• Personal or
Professional
development
opportunity
• How will you facilitate
access to the professional
development opportunity?
1: Sales
representative
Successfully using the
zoom to meet the
client
Coaching Through e-mails and general
meeting
2: Call center
staff:
No sick leave due to
anxiety
Lecture With help of video lecture.

3: Advertising
staff:
NO mistake in
advertisement
Technical skills and
trainings
With help of face to face meeting
and video conferencing.

Attach:
Proof of organisational goals
Documented team responsibilities
Proof showing organisational requirements
Proof showing additional support for team members
Proof of communication to support work goal development
(at least one depending on chosen form of communication)
Proof of feedback to team members (separate feedback
for each team member)
Proof of professional development facilitation
Section 2: Develop and maintain own personal and
professional competence
• Describe your role and responsibilities.
• What is your role/position within the team?
• Sales and marketing manage
• asking questions for clarification How does your role contribute to the broader organisational
goals (selected to focus on in Section 1)?
Role such as maintaining the healthy relation with customer helps to increase the brand image
of firm.
• What are your responsibilities (list at least three)?
• Promoting the company's existing brands and introducing new products to the market
• Implementing new sales plans and advertising
• Gathering, investigating, and summarizing market data and trends to draft reports.

• Seek feedback on your own personal and professional development.
• Who can provide you with feedback about your development needs (at least one person)?
HR manager
• Which questioning and listening techniques will you use to seek and receive feedback?
Active listening and asking questions for clarification
• If not already viewed in person by your assessor, attach proof of the feedback (e.g., video of a
meeting with your superior) to this section of your portfolio.
• Plan your own personal and professional development.
• For your assumed role in this assessment, what are your goals, plans and activities (name at
least two)?
Goals: building brand awareness and to increase the customer value.
Plans: to design the strategies and deciding the pricing and position of the product.
Activities: to provide guidance to the sales team members and assigning sales territories and
building their team.
• How do your goals align with the organisational goals?
By keeping the track of customer feedback as it will allow in achieving the goal of customer
satisfaction (Sibley and et.al., 2020).
• Which competency standards apply to your performance (name at least three)?
 Critical Thinking.
 Professionalism
 Teamwork
• How will your performance be measured?
Graphic rating scale evaluate and measure the performance of the individual om scale of 1 -10
(Tambunan, Silitonga and Sidabutar., 2021).
• Which performance development opportunities will help you realise your goals (at least two)?
Effective communication and problem solving skills.
• Document your own development needs, plans and activities. Make sure you include the
feedback you received.
Respected sir,
Subject: information related to the development plan.
The development plan of world education includes the plans and goals of the organization
and the company conduct various activities to solve the issues of the team members. Along,
with this for improving my interpersonal skills of the employee’s organization conduct various
activities such as practicing active listening. The development helps in understanding the
employees strengths and weakness.

• Note: You may use the table below or any other format required by your organisation (e.g.,
performance development plan template). If you do not use the table below, attach proof of your
documented development needs, priorities and plans to this section of your portfolio.
•
• Role
description
• Role: sales and marketing manager
• Key competencies and measurement:
1. Planning skills (measure by the number of activities completed within
the budget and timeframe).
2. Organizational skill (measure by the number of task solved).
3. Relationship skills (measure with Relationship Assessment Scale)
4. Self-management ( evaluate with Self-Test (SMST) scale).
• Development
requirements
and feedback
• Personal: improvement in the communication skill.
• Professional: improving inter personnel skills to better prioritize work.
• Goals • Performance
development
opportunities
• Time
fram
e
• Priority • Incentives/rewards
Effective
communication
Improving the skill by
watching the online
video and lecture.
5 weeks High 5% increase in the
salary.
Problem solving
skills.
By learning from the
books and senior
6 weeks High Increase in the
appraisal.
• Participate in at least two personal and professional development activities you selected in the
previous question. Attach proof to this section of your portfolio (e.g., video of you attending a training
workshop, video of a mentoring session you
• attend, notes you made at a conference or while listening to a podcast).
Attach:
Proof of feedback (if relevant)
Proof of documented development needs (if relevant)
Proof of participation in professional development
activities (at least two)

Section 3: Facilitate achievement of work priorities
• Research and implement techniques to manage team health and well-being in the workplace
• Do research to explain at least five techniques applicable to your specific organisation for
maintaining the health and well-being of yourself and your team members.
Techniques used by the company in order to maintained the wellbeing of the employees are:
 Providing preventive care: the organization provide the counselling to the employees so
that they can work efficiency and effectively and can share their issues they are facing
in the company (Abdin and et.al., 2018).
 The company have the software of checking the absenteeism in the company that help
the organization in knowing how many employees are working properly.
 The firm also check the sick leave of the subordinates that help the firm in knowing the
health status of their employees so that it can provide them with some extra facilities
likewise low workload.
 The company provide their employees with the nutritious lunch and quality food as it
benefits the candidate in working hard.
 The firm also use provide their subordinates with health related education so that they
can maintained their health (7 ways to promote health and well-being in the work
place.,2021).
• Note: Use at least two sources of information and attach proof of your research to this section of
your portfolio
• Complete the table below to select the techniques that best suit each team member.
• Team
member:
• Health and well-being technique • How can it be
implemented?
Student’s role
(sales manager)
By providing them with the break of 5 – 10
minutes for circulating the breathing and
relaxing.
By making proper break time
table
Team member 1
Sales
Representative
By providing employees with comfortable
chair so that subordinates can chill while
doing the work.
By ordering it from the online
website of furniture or
purchasing it from physical
store.
Team member 2
Call center staff
By providing them with yoga session for
half an hour daily so that staff can work
By making proper schedule

stress free.
Team member 3
Advertising staff
Healthier work environment so that
subordinates can work efficiently.
By making appropriate internal
environment.
• Attach proof of how you’ve implemented the selected health and well-being techniques.
• Note: Depending on the health and well-being technique(s) chosen, more than one proof of
implementation may be required (e.g., if the only health and well-being technique is to provide a
free fruit bowl at work, then one photo of the fruit bowl in the office kitchen is sufficient proof).
• Complete the table below to assess personal, team and organisational demands.
• Demand
for:
• Weekly work, personal, professional and
well-being activities required to be
completed
• Time
frame?
• Priority
• (high,
medium.
Low)
Student’s role
(sales
manager)
Weekly: To increase the sales of the company in
nearby areas up to 5%.
Personal: Attend the board meeting on regular
basis.
Professional: to check the performance of all the
sales representative twice a week.
Well-being: take the break of 10- 15 minutes
daily.
3 weeks High
Team member
1
Sales
representative
Weekly work: To sale product to 100 customers
per week.
Personal: attend the meeting regularly
Professional: maintaining the team management
of sales staff.
Well -being: exercise daily.
2 weeks High
Team member Weekly work: Reaching at least 100 customers 3 weeks Medium

2
Call center
per week.
Personal: work on the feedback of the consumer
Professional: build the communication skill
Well –being: practice yoga daily so to reduce the
stress.
Team member
3
Advertising
Weekly work: to advertise the product at various
marketing platform weekly.
Personal: to identify the new trends so to help
organization in promoting the products smoothly.
Professional: find the innovative ideas to improve
the promotional strategies of firm
Well –being: to practice meditation in order to
improve the concentration.
4 weeks Medium
• Use technology to manage the work priorities (determined in the previous question) of your team.
• Does your organisation specify specific technology to use for project management?
Cloud base management project and Microsoft team.
• What technology will you use to manage the work priorities of your team?
• Scoro as it allows the organization in managing the time and task of management.
• Explain how the technology improves work efficiency.
Technology enables the effective communication in the workplace that contributes in sharing the
innovative ideas for enhancing the business. Along, with this it has reduce the human error that
resulted in the earning the high revenue.
• Attach proof of your technology use to this section of your portfolio.
Respected sir,
Subject: Information related to the technology used by the company
World education is taking advantage of the technology tools such as cloud base and
Microsoft team that allow the firm to have manage the project. As well as Scoro that helps
firm in managing their time while doing the task. These technologies help firm in enhancing
their business.
Proof of technology use to organize work demands
Proof of health and well-being research

Attach:
Proof of implemented health and well-being techniques
Questions
Provide answers to all of the questions below:
• Explain the concept of self-appraisal and how can it contribute to personal behavior, self-awareness
and personality trait identification.
Self-appraisal can be defined as the process of evaluation that allow individual in to identify its
weakness and strength regarding the particular task. The main reason of self-appraisal is to improve
the public speaking or inquire our weakness as well as identifying the major challenges. Moreover, it
is also helps individual in planning future long and short term goals. Further, it contributes in
personnel behavior as it helps individual in improving the judgment that helps in making the right
decision (Harputlu and Erarslan, 2019). In addition, to this it helps in building self -awareness by
improving the inter personnel skills of the person and it also help in improving the personality traits
by predicting the positive and negative outcome of the work,
• Explain the concept of peer appraisal and outline one benefit of peer appraisal.
Peer appraisal can be defined as the type of feedback system provided by the employee’s working in
the same organization. This system is developed to improve and monitor the job performance of the
subordinates, Moreover, this system does not include the senior worker. The concept behind the
peer appraisal was to motivate the individual to improve their skills by assessing their co- employees
work.
Benefit of peer appraisal: It help in surfacing the hidden talent of the employee as the insight helps
in finding the unique skills and ability (Hossen and et.al., 2017). Moreover, it helps in increasing the
accuracy of employee performance rate.
• Outline three benefits for an individual of planning work.
Individual planning can be defined as the process that helps an individual in identify the desire result
as well guide a vulnerable man towards achieving the personnel goals.
Benefits:

 Boost the motivation: It helps the individual in identifying the strength and weakness and
their impact on the business. With the help of the plan an employee or employer can learn to
act in the best productive way. Moreover, observing the positive outcome helps individual in
boosting the self-moral.
 Helps in enhancing the goals setting: The planning includes creating of the goals and
helps individual in identifying the long and short term goals.
 Helps in improving the skills: it helps individual n creating a plan and allow them to identify
the area of improvement. That helps the employees in building the particular skill require for
acquiring the goals (Tymms., 2018).
• Outline each of the letters in the acronym SMART in relation to goals.
Specific: It includes the well-defined and clear goals. Moreover, the manager has to answers the
question such as:
 What are the main objectives of the organization?
 Who will be responsible for attending the goals?
 What are steps requiring for accruing the aims of the firm?
Measurable: It provides the particular criteria for measuring the progress towards achieving the goals.
This helps the organization to track the outcomes of the plans requires in reaching the objectives.
Achievable: The goals set by the organization must be attainable and achievable along with this it
helps the firm in figure out the ways to accomplish goals. Before deciding the objectives an
individual should have proper resources and the capability for achieving the aims (Kelliher,
Richardson and Boiarintseva., 2019).
Realistic: The goals of the organization must be relevant that it should provide the real benefits to
the firm. During this step the manager evaluate the importance of the goals for the organization.
Once the key befits is identify in this step it helps the employees of the firm in working together
towards the objectives.
Timely: The final step of the Smart goal is setting the time limit and all objectives should be
achieving in the limited time frame so it avoided the delays. In addition to this, it allows the
employers to work efficiently due to limited time parameters.
• Discuss the concept of the Pareto Principle in relation to time management.
It is one of the famous theory of the personnel time management that was given by the economist
theorist Vilfredo Pareto. It theorized that 80% of the conflicts encountered by the people result from

the 20% of all the causes. This rule basically means that if an individual properly identify the 20% of
the cause of the problem in the present time than it can fix the 80% of the future cause of the
conflicts. Moreover, it seems like this theory can be difficult while applying to the personnel time but
the 20 and 80 rule is very beneficial in case of solving the personnel as well as organizational
conflicts (Bohström, Carlström and Sjöström, N., 2017). Furthermore, an individual adopts many
innovative ways to track and record the better use of the time such as calendar and watch. People
are more concern about the time management. Therefore, the principle such as Pareto helps in
managing the time in both the personnel and professional life.
• Explain the concept of work-life balance.
Work life balance can be defined as the ideal framework in that employees divide their energy
between the work life and the different important aspect of the life. It is a very challenging for the
employees to take out time for their families, friends and for personnel growth after fulfilling the
demands of the workplace (Delisle, 2020). The major concept of introducing the work life balance in
the organization was that if the company allows the employees to work only for some particular hours
it will increase the gratitude of subordinates towards the organization. Thus, it makes workers happy
and satisfied that contributes in the growth of the business.
• Outline five strategies that can be used to manage stress and achieve a healthy work-life balance.
o Encourage open communication: This technique will help management in identifying
the issues faced by employees so that it can take effective step to reduce the overall
stress of the subordinates.
o Offering mental and physical health benefits: it has been found in the study that 88%
of the employees were able to work efficiently in the workplace due to health insurance
provided by the firm. Moreover, this offers helps in building the healthy relation with
employees.
o Introducing the mediation class: It is one of the very cost effective and easier way to
help employee relax and reduce their stress (Lai and Bower., 2019).
o Offer paid time off: encouraging employees to take break help them in reducing their
stress moreover, it will help subordinate in enjoying their personnel time. Along with this,
paid off offer improves the mental and physical health as well as relationship of the
management and employees.
o Consider Flexible Work Schedules: Providing the employees with flexible work
schedule allow them to take out some time for their personnel work. This way also helps
reducing the overall stress.
Discuss the negative effect of technology on work-life balance.
The negative effect of the technology such as most of the employees stated that distract them from
achieving the daily goals. The 20% of the employees suffer from the addiction of the electronics gadget
that has resulted in higher level of gamma amino butyric acid it is a chemical that slows down signals in
the brain and affect the brain function of the individual. Furthermore, the technology has also affected the
mental health and because of that individual is not able to focus on the work of the organization. Thus,

excessive use of technology can also hinder the growth of the employees (Parthiban and Krishnan.,
2017).
• Discuss three strategies that a business can use to ensure their workers maintain a healthy work-life
balance.
Offer flexible and remote working: By offering the employees flexible hour of working will build
strong relation with them. Moreover, the subordinates will feel more valued in the firm therefore, it will
motivate them to work more efficiently.
Encourage the employees to take break: Management can initiate small breaks such as half an
hour gets together or establish a break room where worker can use the smartphone for little bit of
distraction. This will contribute in reducing the stress of employees.
Regular review workload: Reviewing the workload of the employees will allow the manager to
identify the busy and stress worker. This will allow manger to distribute the workload equally.
• Outline five ways to develop new work skills.
Coaching: In this method the individual has benefit of the support of the leader or the teacher that
have experience related to the work. Thus, it helps in building the functional skills of the individual
that resulted in performing the job efficiently.
Multidisciplinary teams: In this process two teams work together to achieve the organizational
goals. This way allows the individual in learning the skills from their co-workers (SMART
GOALS., 2021).
Rotation of the jobs: This practice helps the employees in developing the new skills such as
communicating and building the relationship. This practice should be carried within organization for
several months and years. Moreover, it will increase the interest of the individual.
Learning and development plan: Training and development is the best ways to develop the skills
of the employees as it will guide the subordinates regarding their strength and weakness. Moreover,
it will motivate the employees to build and improve their interpersonal skills, thus, it will enhance the
performance and maximize the efficiency level (Self Appraisal what and how ?., 2021).
Side change: This way allows the employees to learn new skills without the burden of more
responsibility. This process helps the employees to discover the new areas of the work.

• Outline two ways to more effectively manage time at work.
Use time management tools: An individual can use a phone app, software for managing their time.
So to have a track of the plan and to know the amount of time is required to do a specific task. A
software program such as Outlook helps in making the schedule and notify for the event in advance.
Thus, make the time management easier.
Set a time limit to complete a task: Setting the time according to the project helps the individual in
reaching at the goals easily and at the limited time frame. Moreover, deciding the frame of time help
in recognizing the potential mistakes and threats in advance. Thus, a proper plan helps in managing
the time of an individual (Kelliher, Richardson and Boiarintseva., 2019).
• Discuss the concept of personal development planning.
Personality development can be stated as process of creating a plan that includes, awareness,
reflection, goals and values and overall planning of the personality of an individual. The concept
behind the personality development process was that an individual is able to identify the key skills
require in work place and in personnel life. Moreover, the another concept was to enhance the
weakness of the individual so it can handle the future problems.
• Explain five learning styles and why it is important to identify learning styles.
Different learning style helps the employees in smoothly understanding the complex situation such
as:
Visual learner: Visual learner are those that easily visualize the information these employees have
good sense of the direction because they observe things more. Moreover, the manger has to use
more pictures, diagrams and images to make them understand.
Audio learner: These type of learner has good sense of rhythm such as they can easily understand
things with help of sounds and music. Moreover, the best way to make them understand is through
verbal presentation likewise lecture and speeches.

Verbal learner: These types of learner have strong hold on the vocabulary mostly such employees
prefer using words in speech and writing. Such employees have great communication skills that
helps in maintain the strong relation with the management and other co-workers.
Physical learner: These types of learner basically understand the things by involving in the physical
activities. The management should introduce more activities so to make these employees
understand their work (Bohström, Carlström and Sjöström, N., 2017).
Logical learner: If there is logic and reasoning these type of learners has high of chance of exceling
in that area. Such employee’s ca easily solves the complex problems with help of their critical
thinking and reasoning.
Importance for identifying the learning style:
The different learning style helps the manager in identifying the skills and ability of the employees.
Along, with this it helps to evaluate the strength and weakness of the subordinates.
• List three human resource policies relevant to professional development and explain how they
address professional development.
1. Conductive policies: This policy define the work behavior of the employees as well it outlines
the set of rules followed within the organization. The employees are having to follow the standard
social norms, rules and responsibility. Thus, this policy helps in professional developments of
employees as they have to work according to the rules (Parthiban and Krishnan., 2017).
2. Wages policies: In this policies employer keep the record of the salary of the subordinate so that
there is no confusion regarding the wages withing the organization. Moreover, this motivates the
employees to work hard so to achieve the extra appraisal thus it also helps professional
development.
3. Learning and development: In this policies HR manger evaluate the skills of the employees
and fill the gaps by conducting the training and developing programmed. This policy helps to

develop the new skills of the employees. Thus, by enhancing the ability of the subordinates it
helps in professional development.
• Discuss the use of technology to plan and priorities work tasks. In your answer:
The technological tools such as outlook and excel helps in prioritize the work as it helps in recording the
task and make a schedule to deal with the work. Moreover, this tools helps in notifying the individual in
regarding the upcoming event. Thus, it helps in managing the task and complete in limited frame work
(Lai and Bower., 2019).
• Explain how technology can be used to plan and priorities work and List three benefits.
• It helps in reducing the stress and increase the productivity.
• It allows the individual in keeping the track of the errors.
• It gives more time to relax.

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