Manage Team's Personal and Professional Development - Desklib

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Contents
Section 1: Manage team’s personal and professional development...........................................................5
Section 2: Develop and maintain own personal and professional competence..........................................8
Section 3: Facilitate achievement of work priorities..................................................................................10
Student name:
Assessor:
Date:
Organisation this
assessment is based on:
Team within the
organisation:
Documentation reviewed as
preparation:
Section 1: Manage team’s personal and
professional development
1. Describe the organisation you are basing this project on.
It is an educational organization.
2. What is the name of the organisation?
World Education
3. What does the organisation do?
Company manufacture the tables and computers for the student of the primary school.

4. What are the key functions and activities of the team you will manage the personal and
professional development for?
The sales and marketing department od the company is generally managed by the sales
manager. Generally, the sales are made through online market by the sales teams and the
organization have ERP system (enterprise resource planning) that notify the sales team
regarding the order. Moreover, world education has a call center staff that solve the issue of the
customer and address the compliant made by them. Thereby, company make sure that they are
satisfying their customer.
5. What are the organisational goals or objectives (at least three)?
 Build the brand image
 Generate the leads
 Increasing the range of product to reach the target market.
6. Attach proof of the documentation showing organisational goals (e.g., strategic or operational
plan).
Respected sir,
Subject: Information relate to organization goals
The organization goals of World Education are to provide quality education to range of
student that are living across United Kingdom to enhance their skills and knowledge. In order
to achieve the goals company is highly dedicated to provide good educational to all student
for overall improvement in their performance and bright future ahead
2. Document team responsibilities.
• Note: Use any appropriate format and tool to document the team roles and responsibilities. Keep in
mind that this document may be used at a later stage to support your team to develop work goals.
2.1 What roles/positions do three of your team members fill?
• Sales reprsentative: It play the role of selling the product in the market by using the less
operational cost of the firm. Moreover, attract more and more customer for the organization.
• Call center: The role of the call center staff is to attent the call of the customer in the friendly
and in a limited time frame. As well addressing the complient of the client (Bieleke and Keller .,
2021).
• Advertising staff: The main roles of the advertising manager is to research the new trends of
promotion and implement new marketing campaings.
2.2. What are the responsibilities of each of the three team members (name at least two
responsibilities per team member)?
Sales representative:
 Selling the product and services to customer
 to use innovative ideas for selling the products and services of the firm (Bohström,
Carlström and Sjöström, 2017).
Advertising:
 to maintain the healthy relation with customer and firm
 to identify the new trends in the market through market research.
Call center:

 to address the customer issues and provide solution to them.
 To maintain good relationship with customer.
• What are the performance outcomes linked to each role/position (name at least two per team
member)?
Roles Responsibility Performance outcome
Sales representative  To increase the
sales of the
organization
 To introduce new
products in the
market.
12000 sales of per
product each year
Call center staff  To maintain
healthy relation
with the
customer.
 Solving the
queries of the
consumer.
Attract approx. 120
customer each
month.
Yellow : sales representative Green: Call center staff

• Yes, company is operation, sales and marketing staff in Egypt, Colombia, Iceland, Philippian
and Russia so to cover the large area of market and for smooth functioning of the organization.
2.5How will you communicate with the team members with the diverse needs?
 By using the direct and indirect communication strategies.
 By implementing training programs for the new employees.
• Attach proof of documented team responsibilities to this section of the portfolio.
Respected sir,
Subject: Information related to the team responsibility
The team responsibility of the World education has been divided into 3 areas such as call
center, advertisement staff and sales representative. In order to achieve their ends goals and
for maintaining the smooth function within the organization and attract the large customer.

For this question the feedback is below,
3. Identify and summarise organisational framework requirements for personal and professional
development.
The company should use training need analysis as it allows the firm to focus on the skills and
knowledge of the employees and improve the learning skills of the candidates (Harputlu and
Erarslan, 2019).
4. Do any policies and procedures exist that address work place goals and inform personal and
professional development?
Yes
5. What is the name of the policy and procedure?
Provision of learning and development opportunities
6. What are the performance and professional development requirements outlined in the policies and
procedures?
The opportunity to plan and develop skills, knowledge and attributes that complement business and
work unit goals.
7. Which personal and professional development activities and opportunities are available for staff to
access (e.g., as specified in policies and procedures)?
 External and internal course.
 Opportunities for new responsibilities and curriculum development work (Hossen and et.al.,
2017)
8. Does the organisation have any templates available for the development of work goals (e.g., personal
development plan)?
Yes.