MKT1003: Reflective Journal on Enterprise & Opportunity - UNorthampton

This personal reflective journal report presents key findings learned in workshops, emphasizing the importance of teamwork for enterprise managers in today's business environment. It discusses how teamwork achieves objectives and how it should be developed, along with relevant team management theories such as Belbin's team role theory, which categorizes team members into social, thinking, and action-oriented roles. The report also covers HRM theories, specifically Theory X and Y, which highlights different management styles. Personal experiences from workshops illustrate the practical application of these theories, focusing on risk identification and venture building. The report concludes by acknowledging potential challenges in teamwork and the necessity of effective management theories to overcome them, ultimately enhancing productivity, collaboration, and decision-making.

Personal Reflective
Journal Report

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK ..............................................................................................................................................3
Teamwork...............................................................................................................................3
Contextualisation....................................................................................................................8
Development.........................................................................................................................12
CONCLUSION .............................................................................................................................14
REFERENCES:.............................................................................................................................16
Books and Journals:..............................................................................................................16
Online ..................................................................................................................................17

INTRODUCTION
The aim of this personal reflective journal report is to present some key findings which
are learned in the workshops. In today's business environment, it is necessary for every enterprise
manager to build some important skills and knowledge. In the current scenario of workplaces,
manager should possess ability to create teamwork in the organisation as it is the success and
growth element (Rosen and et.al., 2018). Teamwork is defined as the activity which not
performed by a single person but performed group of persons. In organisations, teamwork is
essential for the success and growth as they can easily achieve their goals. It becomes the
necessity in the workplace environment where people need to work with each other.
Organisation is a place where people need to work with each other. That's why it is necessary for
an organisation to create opportunities in which people are able to interact and requires unifying
their team (Lacerenza and et.al., 2018). This report will be discussing a person reflective journal
which shows that how teamwork is achieving objectives and how it should be develop. It will
also discuss some theories of team management. In addition to this, this report will also discuss
HRM theories which covered in sessions and the action plan for developing important skills.
MAIN BODY
TASK
Teamwork
Teamwork is defined as the process in which an individual is ready to work in a
collaborative manner. That means people are ready to work with each other as it helps in
achieving the goals and objectives (Gharaveis and et.al., 2018). Teamwork is required at every
place or situation as with the help of teamwork people can easily find out the solution and they
can complete their work timely. This is necessary for companies that they make their culture
accordingly which focus on teamwork. Teamwork is more important in the organisation
especially in this digital world. Day by day the organisation problems are increasing due to the
increase in dynamic nature of business environment. To deal the organisational problems, it is
necessary for a company that they should focuses on teamwork as it assists in finding the
solutions effectively. Teamwork integrates the abilities of different people and it ensures the
achievement of goals and objectives (Černevičiūtė and Strazdas, 2018). Organisational culture is
made up of different people that come from different regions, or places. Today's organisation is

inviting diversity in the company which means that they cannot appoint employees on the basis
of their religion. There are many benefits of teamwork are mentioned below that clear out that
why teamwork is necessary:
 Teamwork is necessary for improving the efficiency and effectiveness of employees. This
will ensures the achievement of goals and objectives by attaining higher productivity.
The main aim of teamwork is to improve the performance and productivity of employees
for the benefit of organisation (O'Neill and Mclarnon, 2018). For example, in order to
develop the enterprise manager, it is necessary for a person that they should posses’
team-working skill in which they have an ability to perform work from other people.
 With the help of teamwork, it is found that workplace environment get enjoyable in
which every member is ready to do work and enjoying that work. In teamwork, people
are filling the gap which occurs due to other person's weaknesses. It acts like a synergy in
which people are working on a collaborative manner.
 As per the statistics, it is identified that employees who are working in a team increases
the work efficiency and they can complete the work faster. It is really helpful in
minimising the waste as when two or more person ready to work with each other than
their mind are also integrate and work in a synergy. This will ensure the reduction in
wastage.
 It increases the learning opportunities for all people as it is possible that every person has
not same quality. Different people have different quality and that's why they can learn
with each other strengths.
The importance of teamwork is better understood with the help of personal experience
which gain in the workshops. There is the workshop in which we have to identify the risk which
is needed in order to build a venture and sustain for long time period. For analysing this risk,
there was a team which build. After building a team, they searched net value of all available
business such as games, music, tourism and fashion. They found that fashion is the one which
has the most valuable worth i.e. $2.4 trillion. For analysing more about the industry, they are
dividing their team in two halves and give each person a role. This can be better understood with
the help of Belbin team role theory. It is the theory in which every team member has specific role
which are essential for making an effective teamwork. Every person give their best and did the
SWOT analysis so that they will find that threats and opportunities. For analysing the best

option, every person getting a specific role so that the work gets easy and they can achieve their
goals and objective effectively. During the workshop, I got to know that teamwork is necessary
for making the project successful. It is essential for all people who want to develop a enterprise
manager. It is an important skill necessary for the successful achievement of objective.
According to Belbin theory, there are nine types of role which make the teamwork
effective. They are divided in three categories that are Social roles, Thinking roles and Action or
Task roles (Lynch, Lynch and Clemens, 2018). In Social roles, there are three roles such as Team
worker, Resource Investigator, and Co-ordinator. In thinking roles, it includes Plant, Specialist
and Monitor Evaluator. The last Action or task role, it includes Shaper, Completer Finisher and
Implementer. These are the total nine roles which are learned in Belbin theory. It is found that
the most successful team is made up of diverse team and that's why these roles play an important
role in the successful accomplishment of project. These roles are separately analysed that which
person plays what role. The detail about these roles is mentioned below:
Action Oriented Roles
Shaper
These are the people who are always give challenges to team that they need to improve
themselves. These kinds of people are usually extroverted and dynamic in nature that is enjoying
questioning norms, stimulating others, and finding the solutions for solving the problem in a best

way. These people are necessary for effective teams they are the one who make the obstacles in
challenges and motivate other people that they should not quit from the situations (Lynch, Lynch
and Clemens, 2018). The main weakness of this kind of people is their argument natures which
may be create irritation between other team members. I found during the workshop where we get
the specific task that there was a person who always ready for facing challenges and motivating
other to do not fear from the situations.
Implementer
These are the people which implement the action plan into real world. These people are
also necessary for a team as they change the teams' ideas but they are conservative, well
organized, discipline, etc. On the other hand, it is also found that these kinds of people may be
inflexible and they are resistant to change.
Completer-Finisher
These people are highly concerned about the deadline of projects and that's why they
complete their work in time. They always ensure that all work should have no errors and they
give their attention to small things. These people are treated as perfectionists who are
conscientious, orderly, and anxious. But they are too much worrying.
People Oriented Roles
Coordinator
This is the person who takes all the responsibility of team and work as a team leader. This
person is considered as an important one in the team who leads the whole team and ensures that
they will achieve their goals and objectives in an effective way. They delegate the work in an
effective way. But the main weakness of this kind of people is that they are delegate
responsibility I excess which results in manipulation.
Team worker
They are the supportive part of the team and that's why they are very important for team.
It is necessary forward team numbers that they should get a person who always ready to support
them. These peoples are flexible, perceptive and diplomatic what the mean weakness is
indecisive.
Resource investigator
They are very innovative and curious people who explore all the available options and
develop contacts on the behalf of team. They are very enthusiastic who work with external

stakeholders and helps to accomplish objectives. That means they are extroverted and able to
express their ideas in front of external stakeholders. It is identified that they may lose enthusiasm
very quickly as you are optimistic.
Thought oriented role
Plant
These kinds of people are very creative and innovative who always comes up with new
approaches and ideas. These kinds of people are introvert and prefer to work apart from their
team. But due to their novel ideas they can be impractical. Due to introvert nature of people, they
are communicator also.
Monitor evaluator
These are best for evaluating and analysing ideas as compared to other people. They
analyse by considering pros and cons of all options and then come on a decision. But it is found
that these kinds of people are very unemotional.
Specialist
According to the name, these are the people who have specialised knowledge in their job
role. These peoples physic many skills and abilities in order to maintain their professional status.
But they may be limiting their contribution which results in non achievement of goals and
objectives.
After analysing these roles, I found during in my workshop that individual who possess
this kind of skills and rolls make a successful team which run efficiently. I analyse that my own
mind always come up with different approach when I am tackling range of tasks. I found that
resource investigator or monitor evaluator which always ready to come up with new ideas and
plays an important role for making a successful team (Kang, 2020). I found that team is defined
as aggregate a few people in which people possess different abilities and aptitude. With their
abilities and aptitude, a task can be easily achievable due to their trust and loyalty between them.
Team always has a common goal which can be accomplished on the ban they are chatting with
each other. In addition to this, I also identified that there are some situations or because of
diversity or any other reason, teamwork maybe fail. The main cause of these cases is irritation,
dissatisfaction or annoyance, etc. It is necessary to you some management theories in order to
lead and manage the team. This will help them to overcome with the challenges faced in
teamwork. There are many management theories which assisted team leader to manage their

team in an effective way. With the help of management theory they can easily increase the
productivity, collaboration and objectivity of employees. In addition to this, leaders can also
simplify the decision-making process. Some important theories are scientific management
theory, theory X and Y, contingency management theory, etc.
Theory X and Y is an appropriate for managing and motivating team members. This
theory was developed by Douglas McGregor who introduced X and Y theories. According to this
theory, manager needs to understand two different styles of management. As per the theory X,
managers assume that employees dislike their work or apathetic. In theory X, employees get
motivated if they get a tight control and supervision (Kellner, Cafferkey and Townsend, 2017).
These kinds of employees are reluctant for organisational changes and that's why they do not
encourage innovation. In the theory Y, employees are enthusiast for organisational work and
perceived their job as normal and relaxing. This kind of employees is always giving their best for
achieving organisational goals and objective. In this theory, employee does not require any
coercion or threat for performing their work as they are self control and self directional. If
employees found that job is satisfying and rewarding then it will automatically results in loyalty
and commitment for the organisation. So in this theory, managers should encourage and creative
working environment where they provide opportunities to each and every employee for their self
initiative and direction. They should provide opportunities to employees for contributing in the
organisation. This will helps in motivation and encouragement of people. This theory encourages
teamwork, participative decision making and decentralization of authority in the organisation.
It’s really helpful in harmonizing and matching the employee’s needs and wants and also
integrating with the organisational needs and wants.
After analysing the theory of management, I found that teamwork can be successful with
the use of these management theories. It is really helpful for every person as they get motivated
towards the achievement of a common goal. That's why it is crucial for increasing productivity
and reducing the hurdles or obstacles in teamwork. A theory can be helpful in building a
successful team in which every person is ready to work with each other as it motivates and
encourages collaboration in the workplace environment.
Contextualisation
In the research, I found an important theory which should be applied in the organisation
so that company is able to increase the efficiency of employees. I learned that employees

performance and efficiency are depending on their talent, knowledge, and aptitudes. This
analysed with the help of AMO theory.
AMO theory
According to this theory, an organisation achieve success of they are effectively know the
three independent work system which shapes the characteristics of employees. This theory
explains the complex relationship between how employees are manage and their performances in
the organisation (Ability, Motivation and Opportunity theory: a formula for employee
performance?, 2019). It is the combination of motivation, ability and opportunity which assists
an organisation to measure the performances of employees. With the help of this theory, a
company can increase the ability of employees, provide motivation and opportunities to
employees that assists in contributing to the company. It affects on the performances of
employees. If all three characteristics are present in the employees then they are able to enhance
employees performances (Leijdekkers, 2017). But if these three characteristics are not present in
the employees then they are not high performance employees. In business environment, this is
necessary for every organisation that they should hire those employees who possesses these three
qualities as it determine their high performances.
This theory is also assists in increasing the performance of project (Teams and Project
Performance: An Ability, Motivation, and Opportunity Approach, 2020). It is analysed from this
theory that an individual should possess these three characteristics as it is helpful in
accomplishment of task.

In the sessions, I also got to know some barriers which are becomes obstacles in the
process of growing a business. I learned that HRM is very important for the purpose of hiring a
person in organisation. During sessions, I was the part of a group in which I have to be hire a
marketing manager. I always thought that it was easy but at practical situation I was found that it
was not as easy as I expected. At that time, I analysed that HRM is necessary and it is important
to understand. In organisations, it becomes very difficult to work with people as every person has
different perception and behaviour and due to this they may be face issues. This can be solved
with the help of a good HRM department as it ensures the company's success and growth. During
the sessions, I also get to know about motivation which is very necessary for increasing the
performance and productivity of employees. It is necessary for company that they must use
motivation strategy as the environment gets very complex and that's why they need to give some
motivation to their employees. This will helps to overcome with the complex situations. In this
case, there are many motivation theories that gives an idea to the manager that how they can
provide motivation or boost employees' morale. Maslow’s Hierarchy of Needs is an effective
theory or tool which assist managers to boost their morale. This can be explained below.
Maslow’s Hierarchy of Needs
Maslow’s Hierarchy of Needs is defined as the motivation theory in which an
organisation is trying to satisfy their employees' needs and wants so that they can motivate
towards accomplishment of organisational goals and objectives (Ryan and et.al., 2020). It
consists of five stages in which an organisation needs to satisfy the needs and wants of
employees time by time. Lower levels of Maslow’s Hierarchy of Needs are basic needs which is
necessary to provide by organisations. This can be explained in below points: Physiological needs: It is the first stage which is basically concerned with the basic needs
of an individual. It includes basic needs such as air, food, shelter, clothing, etc. It is
identified that if these needs are not satisfied then a person is not able to do any functions.
That's why it is the necessity of organisation in which they need to make sure that these
needs are effectively satisfied, this can be done by providing basic salary to each person
so thaw they become capable to afford these needs. Safety needs: After achieving of physiological need, a person expectation is increasing
and then they require safety and security. This is necessary for an organisation that they
should provide safety and security to each and every employee so that they can motivate

for the achievement of organisational goals. Every person wants that they get job security
which assist them to take further decision,. For that purpose, an organisation can do this
by providing health insurance and job security. Love and belongingness needs: Satisfaction of love and belongingness needs is
becoming important day by day. The reason behind this is the stress level is increasing
and it becomes necessary for a company to provide freedom and relaxation moments so
that an individual can reduce their work pressures. It is analysed by many organisations
that due to work pressure the productivity of employees is declining. So that's why
company needs to provide a working environment in which employees make their
relations with other employees (Suyono and Mudjanarko, 2017). This will helps them to
satisfy their love and belongingness needs. Esteem needs: After satisfying the above needs, now person is getting more demanding
as now they want to earn some respect. Esteem needs require a good experience and
behaviour which makes the reputation in organisation. This will be possible only with the
help of performance appraisal and evaluation. It is really helpful for satisfying the
employees needs and wants.
 Self-actualization needs: These needs are not achievable in practicable life. This is
necessary for an organisation that they should try to provide this need to each and every
employee so that they will be able to give their best. This needs will be achieve in the old
age when employees possess enough knowledge and experience to guide other
employees.

The discussion of Maslow’s Hierarchy of Needs helps an organisation to motivate their
employees. With the help of motivation, employees can give their best to the organisation as
their productivity and performances are increasing. It also assists employees to work with other
people. That means it promotes collaboration in the company.
Development
After the discussion of important sessions or lectures, it is identified that for developing a
enterprising manager, they should possess some important skills and knowledge. Skills such as
soft skills which include communication, time management, etc. These skills are important and I
identified that some of them I developed during the sessions. This can be better explained with
the help of Gibbs reflective style. Gibbs reflective style is the one in which an individual is able
to explain that how they developed skills (El Miedany, 2019). It consists of six stages
description, feelings, evaluation, analysis, conclusion, and action plan. These stages helps to
show the experience during modules.
Description
During the lectures, I got to know about many topics which are necessary for developing
enterprising manager. For that purpose, I attended many lectures in which I got know some
important topics such as leadership, teamwork, innovation, creativity, growth options, HRM,
finance, value chain and exit strategies. These elements are very important for a manager as they
should be expert in these roles. I analyse that teamwork becomes the necessity of every
organisation, the reason behind this is every organisation run by people and that's why it
becomes necessity for them to work with each other. This can be done with the help of