Telecommunication Management in Organizations: A Case Study of Pexa and SUNCORP GROUP

This research paper examines the telecommunication management practices of two Australian organizations: Pexa, an online property exchange network, and SUNCORP GROUP, an insurance company. The paper analyzes the current and future requirements of both organizations, their risk management strategies, business management approaches, communication management models, and security procedures. It provides insights into the challenges and opportunities associated with telecommunication management in different organizational contexts.

CIS8009
Assignment 1
Industry research paper
Student Name:
Student Number:
0

Abstract
Telecommunication is a major component of the organization because it offers the communication
between staffs and clients that are improved the organization sales and help to deliver high-quality
product or service to their customer. So Organization success in the market might be dependent on the
management of business telecommunication. Pexa and SUNCORP GROUP organization are explained in
the report. Pexa is an online property exchange network in Australia with less than 500 staffs. Another
side, SUNCORP GROUP is an insurance company in Australia with more than 5000 staffs. Reports are
proper on the Networking elements of these organizations like connectivity, network security, and
resource sharing, so-on.
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Table of Contents
Abstract.......................................................................................................................................................1
Introduction.................................................................................................................................................3
Current system............................................................................................................................................3
Background, Visions, Mission of the organization...................................................................................3
The current and future requirement of the organization........................................................................4
Footprints, Global Scale and types of business........................................................................................4
Risk Management........................................................................................................................................5
Business Management................................................................................................................................7
Communication Management in the Organization.....................................................................................9
Organization Security procedures.............................................................................................................11
Conclusion.................................................................................................................................................13
References.................................................................................................................................................14
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Introduction
A business organization has a significant part which is known as Telecommunication. It offers
communication between clients and staffs of the business organization. There is a focus on the
telecommunication management, networking management, and communication for the selected
organization. Here, the report will be containing the organization risks, their history, vision, mission,
network security and connectivity, internal IT infrastructure and firewall. Pexa was established in 2010
which works Australia’s online property exchange fields. SUNCORP GROUP is another organization which
is established in 1996 in Australia. It deals with finance, insurance, and banking sector and wants to
improve their work efficiency and engagement impact in the market.
Current system
Background, Visions, Mission of the organization
I have selected two organizations which are Pexa and SUNCORP GROUP. Pexa is a small organization
which has less than 500 staffs and SUNCORP GROUP is a large organization which has more than 5000
staffs. PEXA organization works in the Information Technology sector. It offered Property Exchange
service in Australia. It also offered complete financial settlements and Land Registries. It delivers an e-
Convincing solution in the property industry. It offered their service mainly in the Australian. The
mission of Pexa is to provide 100% digital convincing process in the property industry. The vision of
Pexa is to make fully electronic and digital of the property industry (Vision, Mission and Values, 2018).
They want to work with transparency, integrity, and honesty (PEXA, 2018).
SUNCORP GROUP is an insurance company that gives their service in the banking, insurance, and
finance sector in Australia and New Zealand. It is the largest bank in Australia that is given the loaning
and deposits customer money. It provides their service in the business banking, life insurance,
commercial insurance, CTP (Compulsory Third Party) and general insurance. The mission of SUNCORP
GROUP is to create a better today for their customer, shareholders, stakeholders, communities, and
people. This means they can live well today and make a plan for tomorrow life. The vision of SUNCORP
GROUP is to make the market value of an organization that is beneficial to achieve their scale and
efficiencies (Suncorp,2018).
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The current and future requirement of the organization
 Current needs of the Pexa Organization make the convincing process efficient, safe, smoother, and
fast. They also want a Map based system for their customer where the customer can select things
according to their need. In the future, PEXA wants to work in overall Australia and other country
dealing with the property industry. They want to offer an efficient, transparency in the property
industry and grow their revenues and funds (CheloorBuilders, 2016).
 Current priorities of SUNCORP GROUP are evaluated their customer and inspired their staffs to work
with transparency, integrity, and honesty. In the future, they want to search the market and grow
their organization global.
Footprints, Global Scale and types of business
Organization footprint means their covered area by with product and service that measured the
performance in the multi-criteria. It helps to create good environments for the organization. Footprints
are used by the number of country, the territories, private and public administrative bodies. In the
Information sector, software and hardware are related with footprints that contained amount and space
in the organization (Kaye, 2013).
PEXA organization
 Business Type
Pexa gives online property exchange service their customer. It also gives the register function and
another service which needs for property sells or buy.it basically offers their service Australia in the
Property industry.
 Organization Global scale
Pexa is a small organization in the Property industry. It gives their service in Australia.
 Company value statement
Pexa wants to give the best service their customer and make them satisfy. It also makes
transparency in their workflow for their staffs and developed a healthy work environment and
maintains work integrity.
SUNCORP GROUP organization
 Business Type
SUNCORP GROUP organization is a large organization that works in the insurance and banking
sector. It takes customer or organization deposits and gives loan for organization and customer for
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the business or personal needs. It also gives online transition, net banking, debit and creates a card
to their customer.
 Organization Global scale
SUNCORP GROUP organization works in the finance, insurance, and banking sector in Australia and
New Zealand. It gives their service basically in the banking sector.
Risk Management
A risk is an indeterminate event that affects the project in the negative or positive ways. In the
organization, Risk Management is a process which identifying, analysing and migrating risk and delay. It
depended on the organization type because there is different plan to handle risk, analyse any loss, and
Results & investment decisions. Small organization has a different plan for the risk management which
handle risk small level and large level according to the organization and the same thing apply to the
large organization. In this section, I have analysed risk management for the small and large organization.
Risk Management of SUNCORP GROUP
 Financial Risk:
It is a major risk which always contained in the large organization such as SUNCORP GROUP. It
makes unexpected volatility and variability of returns in the organization. SUNCORP GROUP
contained Credit risk (payment not done by buyer), Operational risk (does not follow the rule,
organization goodwill), Market risk (due to market issue decrease the stock price, product price,
currency rate), and Liquidity risk (security issue) during original investment. SUNCORP GROUP takes
security form the customer for their service and blocks the unwanted persons for reducing the
Financial Risk. Apply a flexible financial policy.
 Insurance Risk:
In the SUNCORP GROUP organization, insurance Risk will be occurred due to policyholder, longevity,
and mortality behaviour expense. Configuration market price, reinsurance arrangements, and
enhanced the feedback mechanism from claims function are used by SUNCORP GROUP organization
to reduce Insurance Risk (Hemlata, 2011).
 Competitive risk:
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SUNCORP GROUP organization does not want Completion with other organization. The organization
provides banking, insurance, and financial service to other organization and customer but
organization contains always a risk. For the personal reason, some organization and person can try
to steal the company data through hacking, data leak, and cyber-attack (insurance Risk
Management, 2018).
Risk Management of Pexa
 Economic Risk:
Pexa organization has Economic Risk because of their buyers and seller. Buyers are unwilling to
purchase the land and sellers are not like or less like the organization price list. They are directly and
indirectly manner affects the organization workflow. Pexa communicated time to time buyer and
seller and collected their needs after that set their price for the land.
 Risk of Human Behavior:
Human behaviour can major risk in the small organization such as Pexa. It has a small workplace
where less number of staffs works. Working of Pexa organization is dependent on their staff.
Intellectual property and Misappropriation of funds are done by the organization staffs.
 Legal Risk:
It is also a major risk in the Pexa organization because Pexa organization works in the property
industry which contracts industry. There are need to follow direction principal and maintenance.
Legal issued are occurred due to breaking privacy, care duty, and anti-discrimination needs by the
staff. Reduce the Legal Risk, Pexa writes the contacts good format and advise to carefully read by
buyer and seller, and their self (Newdick, 2011).
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Business Management
Business management is a process that organize, analyse, make a plan, control, monitor, and leading the
organization. It set the organization goals and achieved their target in an effective manner. Large scale
and small scale have a different strategy for the business management (Chapman, 2017). There are
following steps include the business Management
1. Planning stages
2. Business organizing stage
3. Employment stage
4. Business direction stage
5. Business controlled stage
Business Management of SUNCORP GROUP
1. Planning stages
In the planning stage, an organization set their goals and makes a plan to achieve these goals. During
the planning stage, SUNCORP GROUP set their goals such make largest insurance company at the
level and also set goals for banking and insurance sector. After that, there are defined steps to
achieve their goals.
2. Business organizing stage
In this phase, the organization will define their activities that are needed for the success of the
planning phase. SUNCORP GROUP organization are involved their resource, staffs, technology, and
task.
3. Employment stage
SUNCORP GROUP has 14,500 staffs that work in the banking, insurance, and finance. In the
Employment stage, the organization hired the person according to their ability. Selection, Training,
development, and appraisal are the steps for the Employment stage
4. Business direction
SUNCORP GROUP starts with less number of staff members. Michael Cameron is the CEO and
Manning Director of the SUNCORP GROUP organization. For the best contribution to the
organization. Senior member is instructed, inspired, and guided by employees.
5. Business controlled stage
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Organization management is answerable to manage their staffs. In the SUNCORP GROUP, Maintain
the organization integrity is managed by the management team and also checked that internal and
external process goes smoothly (BUSINESS MANAGEMENT, 2014).
Business Management of Pexa
1. Planning stages
In the Planning Stages, the organization will be collecting information related their business and set
their goals. Pexa is a small organization which success depended on the planning stages so they
make effective and beneficially plan for the organization.
2. Business organizing stage
Business organizing is a process which executes the planning stage of organization. It is
implemented a phase of the organization. Pexa collected their resources, data, and staff according
to the planning stage. Organizing process is the main body of the business organization.
3. Employment stage
In the small organization, Employment phase is played a major role because of organization success
dependent on the employees. Pexa has small size staffs such as 200- 250 employees. They have
hired very effective manner.
4. Business direction stage
In small-scale business directing the employees is easy as the size of the team is small. In Pexa the
employee gets information and proper guidance from the management team. The higher authorities
are responsible for motivating, communicating with the employee in the organization.
5. Business controlled stage
In this phase, the analyzation of decision and plans are done to check if everything is done
according to plan or not. For Pexa the controlling phase includes activities like measuring efficiency
and performance (Woodward, 1976).
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Communication Management in the Organization
Communication is a medium through which a person can share their ideas with each other. An
organization needs communication between their staffs and customer for a run the organization
smoothly. Formal and Informal is the type of communication which are used by the large-scale business
organization and small-scale business organization.
Communication Management of SUNCORP GROUP
SUNCORP GROUP is a large scale business organization where communication management is an
inflexible task. It used B2B, and B2C, the business model for the communication. B2B communication
model offers communication between business organization. When SUNCORP GROUP are used B2B
model when organization sells their service or product to other organization (small bank, an
organization for their business growth). B2C Model used by SUNCORP GROUP when organization sells
their service directly to the customer.
When organization work as a large-scale organization then it faces a different type of problem such as
 One to One communication:
When the organization size is increased then there is not possible one to one communication
between staffs and higher authority. Organization higher authority has not the time to communicate
with each staff and listen to their problems.
 Environments:
The large-scale organization has less transparency in the organization working environments that
may be created the problem in the communication.
 Quantity
Large-scale shared information with their employees but some information is not useful to some
employees. So there are hard to find out which data shared with employees and which is not
because it creates security issue and their ar change to steal the organization important data (Media
Richness Theory, n.d.).
Communication Management of Pexa
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Pexa is a small scale organization which is established in 2010. In the small-scale organization,
communication management is easy to compare then to large-scale organization because it used B2C
(business to consumer) business model for the communication. Due to the small size of employe
member, an organization can do easily communication. Informal ways of communication are used by
the Pexa organization with the other organization.
Communication process in Pexa Organization
 Use the customer feedback:
Pexa uses B2C communication so there are important their customer feedback which will be
improved the organization service. A small scale organization needs an effective communication to
improved their service and product that help to the growth of the organization.
 Satisfaction of the customer
Pexa is a small scale organization which success depends on their customer. So its primary focuses
on their customer. It wants to try satisfied their customer with service and product. So Pexa used
B2C business model for the communication.
 Face to face communication
As the small-scale organization, Pexa uses face to face communication with their employees instead
of using the emails. Sometimes, it uses the mobile phone for the communication but there are not
clear all points that are a disadvantage (Sivasankari, 2010).
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Organization Security procedures
Organization Security intends to give the safety to Organization as far as information firewall, security,
and assurance. Security is vital in the large-scale business organization and also in small-scale business
organization. Security of large-scale organization is more vital in light of the fact that it has more
essential data and more clients.
Security procedures in Pexa Organization
AS the Small-scale organization, Pexa has followed security procedures which are shown in the below:
 Firewall used in the organization
Pexa uses the firewall because it works as a safeguard. In the network, Firewall controlled the
network traffic. It protects the website or software form malware, virus and blocked the unwanted
user and traffic from the security point of view (Paul, 2016).
 Two-step authentications
Pexa suggests their customer used two-step authentications on their login account because there is
sensitive information which needs security. So users used Two step authentications where user get
OTP on registered number during the login process and After entering the OTP, users can access
their accounts (Johnson, 2015).
 Complexity in the password
For the security point of view, the password should be complex which may be contained a number,
letter, and special character with a specified length that is not easily hacked by the hacker. The
hackers will find difficulties and face various problem for deciphering.
 Use reliable software
Pexa organization used the antivirus software for the system protection because it is property
industry which contained lots of sensitive information that privacy is very important. Anti-Malware
software is also used in the organization for system security that gives safety from unwanted
interference.
 Regular backup
Pexa uses the cloud service as the backup the data. It takes the regular base back up of the data that
help in the restore the corrupted. Pexa is also maintained one extra copy of data from the security
point of view.
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Security procedures in SUNCORP GROUP Organization
AS the large-scale organization, SUNCORP GROUP has followed security procedures which are shown
below:
 Security Policy discussed with the employees
SUNCORP GROUP organization aware their employees about the cybercrime and gives the training
against the cybercrime. In the training, they tell what thing to do and what to not in the office.
SUNCORP GROUP organization also tells about other security policy of the organization.
 Firewall protection
SUNCORP GROUP is a large-scale organization which used the firewall for the internal network
safety from the external activities. It works as a filter which filtered the network traffic according to
protocol. A firewall protects the system from outside activities and managed the website traffic.
Information, records, documents, and data are protected by the firewall from outsources.
 DMZ protection
DMZ referred to a Demilitarized zone that works as a physical sub-network that gives additional
security layer to SUNCORP GROUP organization while the firewall also provides security another part
of the organization. DMZ offers additional security and searches the hole where a hacker will be
attacked on the system information which is very sensitive. Two firewalled used by SUNCORP
GROUP. One firewall gives front-end security and another one gives back-end security and
controlled network traffic from DMZ (demilitarized zone) to the internal network (Gooder, 2014).
 IDS protection
IDS referred to intrusion detection system that is software that detected the malicious movement
over the network. It is a used as antivirus in the system that offered the security to system form
virus. SUNCORP GROUP uses IDS protection for the unwanted activities if the system finds any issue
then it directly sent a messages administrator and SIEM (Security information and event
management) (Gautam, 2015).
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Conclusion
In this assignment, a research paper is effectively intended for the two associations. The Large-scale
business association taken is SUNCORP GROUP constrained and the small-scale business association
utilized is Pexa. The research paper contains the entire data about the two business associations.
Research paper includes data like Risk management, communication management, the history of the
association, the mission of association, vision, and sort of business and esteem articulations of
association. The paper additionally incorporates a future arrangement of association. The exploration
paper likewise contains systems to deal with the hazard, how association conveys in association and
how to impart to clients. In the last area of research paper, it incorporates the data about safety efforts
that should be taken by the association to guard secure and from outside undertakings.
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