Telecommunication Management System (TMS)

Telecommunication management system is the framework of policies, processes, and procedures used by a telecommunication organization to ensure that it can fulfill all the tasks required to achieve its objectives. This article discusses the features, configuration, and functions of TMS, procedures for fault management and accountability, network management techniques, disaster recovery plan, and the impact of the workplace and industry environment on the use of TMS.

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Telecommunication management system (TMS)
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Telecommunication management system is the framework of policies, processes, and
procedures used by a telecommunication organization to ensure that it can fulfill all the tasks
required to achieve its objectives (Van Velson, Rokkam, Truong, & Rasmussen, 2017,
November).
Features, configuration, and functions of telecommunication management system
Real-Time Visibility and Analytics
Every feature that network management system has is important, however, collecting and
producing insights based on real-time visibility and usage analytics might be at the top of the list
(Katis, Panttaja, Panttaja, & Ranney, 2017).
Visibility refers to different components such as
 Signal Coverage - Allows the users to see where the access points are “covering”
throughout a facility by overlaying the RF signals over a blueprint of your building or
buildings, also known as wifi heat mapping. You can now visualize in real-time how it
fluctuates throughout the day.
 Device Connections - gives the data on the end-users and their devices. Things
like their IP address, a current signal level they are receiving, what AP’s that client is
connected to and the channel they are accessing it on. This gives you the ability to assess
the performance and overall health of the wireless connection they're receiving and
allowing you to troubleshoot as necessary in real-time.
 Device Locations - the management system should be able to pinpoint the
location of the end-users devices using AP’s they have access, in order for this to work

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the end-user's device should be within a certain distance for the APs to “hear” the
devices.
The Ability to Grow With Your Needs
The telecommunication management system should allow the business to adapt to a
changing environment and it is evolving WLAN design. This means the addition of new access
points to support new parts of your business or the increasing numbers of mobile devices and the
policies that accompany them.
AP configuration now becomes a breeze, because now instead of configuring each AP
separately you can update and configure one and push it out to the rest of the access points.
Compliance and Reporting
For many organizations today, compliance is a mission-critical task that has to be properly
addressed. Network management systems play a huge role in accomplishing this task effectively
and efficiently by providing detailed reporting capabilities.
Performance Management (Bandwidth & Troubleshooting)
Managing bandwidth can be a real cost saver and wifi performance booster. You want
mission-critical applications to take the forefront and those that are recreational to either be
inaccessible or controlled.
Again, this comes back to point that your network is dynamic and has to be constantly
monitored at all times to maintain proper performance and quickly troubleshoot problems before
they can have a major impact on your network.
In many cases, the insights that a TMS provides will allow IT, teams, to prevent future
problems from occurring by revealing bottlenecks as well as areas that might need an extra AP
for example.

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Procedures for fault management and accountability
Fault management is a term used in describing the overall processes and infrastructure
associated with detecting, diagnosing, and fixing faults, and returning to normal
operations. Roughly speaking, this is referred to in the process industries as “Abnormal
Condition Management” (ACM), or a term trademarked by Honeywell (and hence avoided by
other vendors): “Abnormal Situation Management” (ASM) (Snee, 2015).
The overall process of managing the complete lifecycle of a fault generally consists of the
following steps:
i. Immediate discarding of data from obviously-failed sensors, sensors already
known to be failed and still likely to be under repair, or undergoing calibration
ii. Filtering to reduce high-frequency noise
iii. Event generation (if needed, depending on the techniques used)
iv. Problem detection
v. Problem diagnosis (isolation)
vi. Predicting the impact of the detected and diagnosed problem
vii. Event correlation - filtering alarms and grouping correlated messages for a
simpler user interface
viii. Mitigation actions (steps taken while awaiting repairs, to minimize the impact of
the problem
ix. Corrective action (action to repair the problem
x. Return to normal operations after repairs are completed

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xi. Postmortem analysis and corrective actions to prevent recurrence or optimize
maintenance policy
The problem detection and diagnosis includes sensor problems as well as problems in the
monitored equipment and systems.
The major features and functions of the QoS agreements
Quality of service (QoS) is the description or measurement of the overall performance of a
service, such as a telephone or a computer network or a cloud computing service, particularly the
performance seen by the users of the network. To quantitatively measure the quality of service,
several related aspects of the network service are often considered, such as packet loss, bit
rate, throughput, transmission delay, availability, jitter, etc.
In the field of computer networking and other packet-switched telecommunication
networks, quality of service refers to traffic prioritization and resource reservation control
mechanisms rather than the achieved service quality. Quality of service is the ability to provide
different priority to different applications, users, or data flows, or to guarantee a certain level of
performance to a data flow (Chen, Wu, & Zhang, 2015).
Quality of service is particularly important for the transport of traffic with special
requirements. In particular, developers have introduced Voice over IP technology to allow
computer networks to become as useful as telephone networks for audio conversations, as well
as supporting new applications with even stricter network performance requirements.
Network management techniques
In order to successfully monitor your network or even server and systems, the availability of
the below options are necessary:

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Data or information from various elements in the network. Data includes information about
the working, current status & performance, and health of the element being monitored.
An application or monitoring software must be able to collect, process, and present data in a
user-friendly format. Software should even alert users about impending problems based on
thresholds.
A protocol or method for transmitting information between the monitored element and the
monitoring software.
Information collected from the network helps with better management and control over the
network, identification of possible network issues before they cause downtime, and quick
resolution of issues when something goes wrong. In short, constant monitoring will help create a
high performing network (Akkaya, Guvenc, Aygun, Pala, & Kadri, 2015, March).
Below are some of the general techniques available for monitoring. These techniques are
used for collection of monitoring data from the network.
a. Ping
This is a network admin tool that is used to test the reachability and availability of a host
in an IP network. The data from ping results can determine whether a host in the network
is active or not. Furthermore, it can measure the transmission time and packet loss when
communicating with a host.
b. Simple Network Management Protocol (SNMP)
SNMP is a network management protocol that is used for exchanging information
between hosts in a network that includes network monitoring software. This is the most
widely used protocol for management and monitoring of the network and includes the

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below components: Managed device: The node in the network that supports SNMP and
access to specific information.
 Managed device: The node in the network that supports SNMP and access
to specific information.
 Agent: A software that is part of the monitored device. An agent has
access to the MIB (management information database) of the device and allows
NMS systems to read and write to the MIB.
 Network Management System (NMS): An application on a system that
monitors and controls the managed devices through the agent using SNMP
commands.
SNMP data is collected or sent to a managed device, either by polling or using traps.
Traps allow an agent to send information to an NMS about events on the device.
The MIB holds information about the structure of the data on a device for
management. The MIBs contain OID (object identifiers) which is the actual identifier for
the variable to be read from the device or set on the device.
c. Syslog
Syslog (not to be confused with Windows Eventlog), is a message logging system that
allows for a device to send event notifications in IP networks. The information from these
messages can be used for system management, as well as security auditing. Syslogs are
supported on a variety of devices ranging from printers to routers, and firewalls.
d. Leveraging the power of scripts
In networks where an NMS is not available for monitoring, or the existing NMS does not
support specific functions or even extend the functionality of the existing NMS tool,

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network admins can make use of scripts. Scripts use common commands, such as ping,
netstat, lynx, snmpwalk, etc., that are supported by most network elements to perform an
action, such as collecting information from elements, making changes to devise
configurations, or perform a scheduled task. Bash scripts, Perl, etc. are common scripting
tools used by network admins.
A disaster recovery plan
A Disaster Recovery Plan (DRP) is a business plan that describes how work can be resumed
quickly and effectively after a disaster. Disaster recovery planning is just part of business
continuity planning and applied to aspects of an organization that relies on an IT infrastructure to
function (Sahebjamnia, Torabi, & Mansouri, 2015).
The overall idea is to develop a plan that will allow the IT department to recover enough
data and system functionality to allow a business or organization to operate - even possibly at a
minimal level.
The creation of a DRP begins with a DRP proposal to achieve upper-level management
support. Then a business impact analysis (BIA) is needed to determine which business functions
are the most critical and the requirements to get the IT components of those functions operational
again after a disaster, either on-site or off-site.
The impact of the workplace and industry environment on the use of a telecommunications
management system
Better quality of service

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High-quality services will always attract more clients and customer will promote the
positive impact on the business (Petito,& Petito, 2017). It is a fact that without customers any
business will not exist and all the workers in the workplace and industries should know that the
better their quality of services is the more the customers are attracted to their services and
products.
Effective and reliable provision of service
Reliable services provided is provided by the proper application of telecommunication
management systems in the workplace and industry setting. In every business, organization
customers come the first priority and their customer satisfaction is necessary (Yang, 2018).
References
Akkaya, K., Guvenc, I., Aygun, R., Pala, N., & Kadri, A. (2015, March). IoT-based occupancy
monitoring techniques for energy-efficient smart buildings. In Wireless Communications
and Networking Conference Workshops (WCNCW), 2015 IEEE (pp. 58-63). IEEE.
Chen, Y., Wu, K., & Zhang, Q. (2015). From QoS to QoE: A tutorial on video quality
assessment. IEEE Communications Surveys & Tutorials, 17(2), 1126-1165.
Katis, T. E., Panttaja, J. J., Panttaja, M. G., & Ranney, M. J. (2017). U.S. Patent No. 9,621,491.
Washington, DC: U.S. Patent and Trademark Office.
Petito, D. A., & Petito, M. P. (2017). U.S. Patent No. 9,811,805. Washington, DC: U.S. Patent
and Trademark Office.

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Sahebjamnia, N., Torabi, S. A., & Mansouri, S. A. (2015). Integrated business continuity and
disaster recovery planning: Towards organizational resilience. European Journal of
Operational Research, 242(1), 261-273.
Snee, R. D. (2015). Management Holds the Key to Continued Process
Verification. Pharmaceutical Manufacturing, January/February, 33-35.
Van Velson, N., Rokkam, S., Truong, Q., & Rasmussen, B. (2017, November). Model-Based
Dynamic Control of Active Thermal Management System. In ASME 2017 International
Mechanical Engineering Congress and Exposition (pp. V008T10A060-V008T10A060).
American Society of Mechanical Engineers.
Yang, B. (2018). Essays on Telecommunications Management: Understanding Consumer
Switch, Search and Purchase Behaviors.