Digital Disruption in Telstra: Ethical Implications and Crowdsourcing Platform

Running Head: CASE STUDY ANALYSIS 1
Digital Disruption in Telstra

Case Study Analysis 2
Executive Summary
The present report sheds light on the ethical dilemma in Telstra organization, which is operating
in the telecom industry. The company has operated in the telecom industry; however, in the
recent years, the profitability of the company has declined due to the emerging mobile
companies. The present report sheds light in the new digital disruption event wherein the
company has developed a twenty-four hours customer support and changed the customer
relationship model. In the present report, several ethical issues such as data privacy and security
are discussed. Other than that, the issue of job loss has also been discussed.

Case Study Analysis 3
Table of Contents
List of Abbreviations and Assumptions made.................................................................................4
Introduction......................................................................................................................................5
Analysis of the Situation using Doing Ethics Technique................................................................5
What’s going on?.........................................................................................................................5
What are the Facts?......................................................................................................................5
What are the Issues?.....................................................................................................................6
What are the Ethical Issues and the Implications?.......................................................................8
What can be done about it?..........................................................................................................9
What are the Options?..................................................................................................................9
Which is the Best option and Why?.............................................................................................9
IT Governance Framework............................................................................................................10
IT Governance............................................................................................................................10
Issues and Technical Solution in IT Governance.......................................................................10
Conclusion.....................................................................................................................................11
References......................................................................................................................................12

Case Study Analysis 4
List of Abbreviations and Assumptions made
ICT: Information Communication Technology
IT: Information Technology
Telecom: telecom industry