Telstra Performance Management Plan

This presentation discusses Telstra's performance management plan, shareholders' roles and responsibilities, performance indicators, performance management strategy, implementation, contingency plan, monitoring and evaluation, and Q&A.

Telstra Performance Management Plan

Introduction
 Meeting agenda: To discuss the company’s performance management plan.
 Approval letter: As a result of increased competition the company has realised
that there is need to have a strategic HR practices for the company so as to gain a
competitive edge against its rivals.
 Meeting minutes:
 Feedback form:

Overview of the company
 Telstra is a telecommunication and information service company situated in
Australia.
 The corporation offers the followings services broadband access and Internet,
fixed and mobile network infrastructure, cable distribution and wholesale
services, advertising, search and information services.
 Telstra company believes that performance management is a well-structured
technique which has the ability to properly rate its employees activities in relation
to its mission and goals.

Shareholders roles and responsibilities
 Telstra shareholders plays a significant role in the sense that the company believe
knowledge management is key to its.
 Therefore, Telstra’s role is to ensure all its employees are highly trained.
 Telstra’s shareholders have allowed their employees to acquire additional training
skills which provide them with transparency to the organisational strategy to
coordinate its daily practices with the firm’s objectives.

Performance indicators
 Telstra operations are based on the following performance indicators customer satisfaction,
employee alignment and commitment, core competencies, market share and shareholder value.
 Customer satisfaction: Telstra has changed and moved towards the concept of customer
satisfaction which currently the heart belief of the company.
 Employee alignment and commitment: Telstra is equipping the workforce with innovative
solutions such as effective distribution systems is vital to developing its competencies.
 Core competencies: Telstra undertake a thorough employee survey of its branches yearly with
surveys conducted randomly on employees.

Cont’
 Market share: through collection of different market shares as it can Telstra
Company is able to boost its sales and also impact the software developers it
collaborate with.
 Shareholder value: Telstra’s shareholder value is placed in their product design,
sales, operations and international manufacturing.

Performance management strategy
 Performance management is concerned with how the company, plans, evaluates,
monitors and enhances its performance at different levels.
 Telstra does this through coaching management in its mentoring and leadership
(Nankervis, Baird, Coffey, & Shields, 2016).
 Also, Telstra allow its employees to undergo additional training and development.

Performance management
implementation
 Telstra has a continuous appraisal program where the company undertake a yearly
appraisal using a 360-degree performance appraisal approach (Mir, & Pinnington,
2014).

Contingency plan
 Telstra plan is to roll out its fibre-optic network across the country if in case the
national broadband network collapse.

Monitoring and evaluation
 The monitoring and evaluation plan used by Telstra include the users of its
services, the problems that they face and their needs.
 The evaluation plan should understand what the company is striving to realise and
this can be evaluated using the company indicators to know its progress.

Question and answer
 How is Telstra Company prepared in terms of management of its employees?
Telstra has prepared itself in terms of management by making sure that it uses a 360-
degree feedback evaluation program. Accordingly, this enable the company to obtain
a complete picture of its employee’s performance.

References
Mir, F. A., & Pinnington, A. H. (2014). Exploring the value of project management:
linking project management performance and project success. International
journal of project management, 32(2), 202-217.
Nankervis, A. R., Baird, M., Coffey, J., & Shields, J. (2016). Human resource
management: strategy and practice. Cengage AU.