Individual Portfolio: Human Resource Management - Tesco

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Added on 2023/06/04

AI Summary

This individual portfolio report examines human resource management (HRM) practices within Tesco, a multinational retailer. The report begins with an introduction to Tesco, highlighting its market position and employee base, and presents a job advertisement for a Customer Service Manager as a key piece of evidence. The core of the report focuses on the selection process for this role, discussing both online recruitment and outsourcing recruitment approaches. The online recruitment section details the steps from application to interview, including online tests and HR interviews. The outsourcing recruitment section describes campus placements. The report concludes by comparing the two recruitment approaches for the Customer Service Manager position, favoring online recruitment due to the need for experienced candidates. The portfolio emphasizes the importance of effective HRM in organizational success and the role of HR managers in selecting the right talent. The report also includes references to support the analysis.

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Contents
Introduction................................................................................................................................ 2
Evidence..................................................................................................................................... 2
About Tesco............................................................................................................................2
Job advertisement for a customer Service Manager...............................................................2
Selection Process.................................................................................................................... 7
Conclusion..................................................................................................................................8
References.................................................................................................................................. 9

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Introduction
This part is about reflection of human resource management practices and this
reflection is based on task 1, 2, and 3 which I have done in previous assignment. Task 1, 2,
and 3 was about human resource practices in an organisation. The organisation that was
selected in previous task is Tesco. In the starting of this individual portfolio report, a brief
introduction of the company will be discussed. After that, a job advertisement for a customer
service manager of Tesco is provided as evidence. At the end of the report, the selection
process for the same job advertisement will be discussed.
Evidence
About Tesco
Tesco is a British multinational groceries and general merchandise retailer. It operates
in seven countries across Asia and Europe. It is retailing in books, electronics, clothing,
furniture, petrol and many others. It is the market leader of groceries in UK which has 28.4%
market share in the market. The company earned $55.9 billion with the help of 4,76,000
employees (Tesco, 2018).
Job advertisement for a customer Service Manager
Customer Service Manager is for leading and motivating a team of staff who ensures
that they are giving their best services. Tesco has a vacancy of Customer Service Manager; it
posts the information on its sites with the application form (Jaakkola, and Alexander, 2014).
The job posting from the website of Tesco is taken and presented below:

HUMAN RESOURCE MANAGEMENT 3

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HUMAN RESOURCE MANAGEMENT 4

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Selection Process
As discussed in the previous task, Tesco can use the two approaches of selection
process that is online recruitment and outsourcing recruitment. Both the approaches have
different ways to complete the selection procedure.
Online recruitment
In this approach, the company posts the information for job on their own website or
any other websites to update the people for application. As we can see that the company has
posted the job vacancy on its own website. This information contains application form for
people who are interested in applying for the profile. In this process, first the application form
is filled by the candidate then the company proceeds with the next process. Human Resource
manager shortlists the applications according the requirement of the job profile (Melanthiou,
Pavlou, and Constantinou, 2015).
After shortlisted the application form; the company proceeds with the next step which
is online intelligence test which is based on the knowledge of a candidate. In this test
question are given on the basis of requirement of profile. It is necessary for the candidate to
clear the task for the further rounds of selection process.
Selected candidates are invited for the further rounds of selection process that is HR
interview. Human resource manager of Tesco take this interview in which they takes the
personal information of a candidate to analyse the confidence and personality.
The last round is based on the interview which is taken by the manager of Tesco to
evaluate the effective selection process. In this round, manager asks some questions to
evaluate the intelligence, confidence and personality which are done in previous round. It is

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the last round of selection process through online recruitment (Sułkowski, and Chmielecki,
2014).
Outsourcing Recruitment
As discussed in the previous task the company is visiting the universities to appoint
the students. This process of recruitment is different from online recruitment approach. In this
selection process, the company provide the application form in the universities for interested
candidate; the application form contains whole description about the company as well as the
job profile and candidate’s responsibility towards the company (Johnson, Wilding, and
Robson, 2014).
Human resource manager shortlists the application as per the requirement of profile;
selected candidates has to clear their intelligence test. Intelligence test contains the basic
question to evaluate the intelligence and knowledge of candidate related to their subjects.
Selected candidates are further called for the next round that is held in the Tesco office.
Human resource manager of Tesco takes the personal interview to know about the
candidate and to analyse the personality of candidate. Selected candidate are further called for
the final round which is technical round. Technical round is taken by manager of Tesco in
which they ask the question related to its subject to analyse the knowledge of a candidate
about the job profile (Gilani, and Jamshed, 2016).
For the above given job posting online recruitment approach will be better in
comparison to Campus Placements, the reason behind this is that the job is of a customer
service manager and it will require candidate who has some similar job experience of retail
sector. In campus placement finding a candidate with similar job experience is tough,
however in online requirements approach it becomes easier to find a candidate of job

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experience as only those applicants apply who are willing to work for this specific type of
job.
Conclusion
From the above analysis, it has been concluded that the human resource managers are
effectively working for the company. The selection process of the company is organised by
the human resource manager of Tesco to hire the best employees for the company. HR
manager can hire the fresh talent and highly skilled employees by using the two approaches
of selection process. HR manager of Tesco plays his major role in growth of the company by
selecting right candidate for the right job.

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HUMAN RESOURCE MANAGEMENT 10
References
Gilani, H. and Jamshed, S., 2016. An exploratory study on the impact of recruitment process
outsourcing on employer branding of an organisation. Strategic Outsourcing: An
International Journal, 9(3), pp.303-323.
Jaakkola, E. and Alexander, M., 2014. The role of customer engagement behavior in value
co-creation: a service system perspective. Journal of service research, 17(3), pp.247-261.
Johnson, G., Wilding, P. and Robson, A., 2014. Can outsourcing recruitment deliver
satisfaction? A hiring manager perspective. Personnel review, 43(2), pp.303-326.
Melanthiou, Y., Pavlou, F. and Constantinou, E., 2015. The use of social network sites as an
e-recruitment tool. Journal of Transnational Management, 20(1), pp.31-49.
Sułkowski, Ł. and Chmielecki, M., 2014. The use of Social Networking Sites in modern
recruitment–empirical study. Przedsiebiorczosc i Zarzadzanie, 15(2), pp.63-73.
Tesco. (2018) About us. [online] Available from: https://www.tescoplc.com/about-us/
[Accessed 27/10/18].