TESCO Customer Service: Analyzing Business Model and Value Proposition

This report examines TESCO's customer service, focusing on the challenges and solutions related to product delivery. It analyzes the value proposition, highlighting the benefits of efficient delivery systems and the use of drones and robots to overcome logistical issues. The report delves into TESCO's retail business model, emphasizing the online order system and its implications for product delivery. Furthermore, it discusses how the value proposition can enhance revenue generation and improve inventory management. The financial value capture and strategic fit of these strategies are also explored, emphasizing their potential to increase profitability and provide returns to investors. References to relevant sources are included to support the analysis.

TESCO Customer
ServiceNAME OF THE STUDENT
NAME OF THE UNIVERSITY
AUTHOR NOTE

Issue in TESCO
 TESCO has to face continuous
pressure in relation to the
delivery of the grocery products
 They cannot deliver the products
within the timespan that is giving
rise to problems for TESCO.

Solution for TESCO
 The company has created the drones
that helps in covering the large distance
that can help in removing the problem
of TESCO pertaining to delivery
 The robots that helps in covering the
short distances can remove pressure of
the company

Benefits of Value proposition
 It can help in the delivery of
more products
 It can help in the secure delivery
of the products

Business Model Description
 The business model of TESCO is
the retail business model
 TESCO gets the online orders and
it delivers the products on the
basis of requisition of customers

Development of Value
Proposition and Delivery
 It helps in the generation of more
revenue for the company
 It helps in bringing liquidity in the
inventory sector

Financial Value capture and
Strategic Fit
 It helps in making the product
lines more profitable
 It helps in giving a high return to
the investors

References
Dailymail.co.uk. (2019). Now you can get your food shopping
delivered by a ROBOT. Retrieved from https://
www.dailymail.co.uk/sciencetech/article-6569647/Now- food-
shopping-delivered-ROBOT.html
Tesco.com. (2019). Tesco - Supermarkets | Online Groceries,
Clubcard & Recipes. Retrieved from https://www.tesco.com/

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