Market Analysis and Strategy Implementation for Tesco
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This report covers the market analysis of Tesco, including market size, competitor analysis, macro and micro factors, customer analysis, and stakeholder analysis. It also outlines the key strategic marketing objectives for the campaign and covers the key areas of the marketing and communications mix by using the RACE model.
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MG529 STRATEGIC MARKETING
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TABLE OF CONTENTS INTRODUCTION...........................................................................................................................3 TASK...............................................................................................................................................3 1. Market analysis.......................................................................................................................3 2- Strategy implementation covering key areas of communication & marketing mix and RACE model for digital campaign planning...............................................................................7 CONCLUSION................................................................................................................................9 REFERENCES..............................................................................................................................10
INTRODUCTION Strategic marketing refers to the process that uses in order to have the marketing principles in order to achieve the company’s gaol by maintaining and developing the competitive advantage. This report is based on the Tesco which is the British multinational company based on selling the groceries item and having its headquartered in Welwyn Garden City, England. The report will outline the market analysis of the company which includes market size, competitor’s analysis, macro and micro factors, customers analysis and stakeholders analysis. Further it will organization key strategic marketing objectives for the campaign which includes reason for campaign, market opportunity, target audience and general message. At last this report will cover the key areas of the marketing and communications mix by using the RACE model. TASK 1. Market analysis a)Market size: Market size is the area of the market that used to specify the number of potential customers that the company used to sell its products or services in the market (Cheng and et.al., 2019). The market size is determined by having the potential target audience in the market. As Tesco is the leading grocery store in the United Kingdom it has over 25 per cent of the market share. The organization holds 28.4% of the overall market in the UK. By having the biggest retail store it used to have big market size which helps the organization to have earned the good profits. b)Competitors’ analysis: The competitive analysis is basically the strategy which involves themajorcompetitorsofthecompanyinordertohavegoodmarketingtactics (Verasophon, 2019). This analysis will help the company to know about its negative and positive aspect that used to provide them an opportunity to grow in the market. The competitors of Tesco are Sainsbury’s, Asda and Morrison’s. These are the four main supermarkets in the UK. The organization also competes with the convenience stores which used to gain the reputation as customers tastes are changing on the continuous basis. Tesco used to compete with the competitor’s by applying the different marketing strategies as it used to provide the quality products, affordable prices and best store locations.
c)Macro and micro factors affecting organization: the micro factors includes the SWOT analysis and the macro factors includes the PESTLE analysis of the company which are as follows: Micro factors Strengths:The strength of the company is that it used to have the cost-based and differentiation- based approach according the range of customers. It used to attract the price based and high- income customers (Soekapdjo and et.al., 2018). Weaknesses: Having diversification in the many areas it used to face many challenges in the market. The rules and procedures of the company towards the employees has been changed which may affect the profitability of the company. Opportunity:The organization can start the online market and make their products available online which increases the profits of the company. Threats:With the happening of the Brexit the organization has no more sales with the European countries which decrease the profitability of the company. Macro factors Political factors: With the happening of the Brexit the government of the UK has imposesthevariousnewlawsandpolicies.Thesenewpoliciesmayaffectthe profitability of the company (Hajizadeh, 2019). As increase in the tax rules will increases the prices of products of the company. Economic factors: The organization should focus on the prices as a price has a great impact on the sales. The prices of the products should be decided by having the inflation or deflation in the market. As it used to sale the food items it has increased its profits in the years of pandemic. Socialfactors:Thesefactorsarerelatedwiththecustomersinthemarket.The organization should prepare the health and diet conscious food and other products which are safe for the customers (Christodoulou and Cullinane, 2019). The organization got success in order to sell and produce the organic food products. This has attracted the customers and customers are now shifted to have the organic products. The company is adopting the changes in order to adopt the demand for the organic products. Technological factors:The organization is experimenting with the various types of factors which help the company to have the success. The company has done the
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partnership with the amazon in order to sell their products online. The company has invested in the amount of technologies in order to produce faster products in the market. Legal factors: Tesco was accused in order to have the age and gender discrimination in the organization. This has decreased the profitability of the company in the year 2016. But now the company used to follow the rules and regulations and does not discriminate the customers. By following the legal policies it has maintained the profitability of the company. Environmental factors: The Company has taken the various environmental factors in order to have improvement in the market. The organization has announced the second part of its doing the Remove, Reduce, Reuse and recycle programme in order to have the cleanliness in the market. d)Customer’s analysis/ personas: Customers analysis is the crucial and important part in the business or in marketing plan. It sued to identify the target customers, find the needs of the customers and then see that the products satisfy the wants of the customers or not. It includes the income of the customers, age range, lifestyle, geographic location, purchasehistory(Goldberg,JansenvanRensburgandVanStaden,2019).The organization must focus on these factors in order to launch new product or services in the market.As the company used to provide best quality of products and having the best location in the market which makes the customers to buy products easily. e)Stakeholder analysis: Stakeholder’s analysis is the process of having the systematic gathering and used to analyses the qualitative information about the stakeholders in the organization (What is stakeholder analysis?, 2022). Stakeholders Analysis High Power, Low Interest Customers Sponsors High power, High interest Executive of company Owner of company Stakeholders Low power, Low interest System Admin Customers High interest, Low Power Supplier Developer Internal users
Key Strategic marketing objectives campaign:The key strategic marketing objectives campaign of the Tesco used to focus on achieving the customer satisfaction and used to maximise the profits. The primary objective of company is to have the customer satisfaction and ensures the profitability. f)Reason of Campaign: The marketing campaign use to promote the products by using the different types of media by using television, radio, online platform and many more. The reason f having the marketing campaign is to have the customer attention and increases the awareness in the market and attracts the new customers. By having the customer focus, the company used to do marketing which increases the profits of the company. The company uses hoardings, ads and charitable events in order to promote their products and services. g)Market opportunity: The market opportunity refers to the opportunity that is adopted by the company in order to accept the sales that has been qualified in order to produce the goods and services. It used to define and analyses the kind of business planning which used to emphasize on the future opportunities by evaluating the technological changes, financial situations, competitive advantages, etc. The company has the big market opportunity in order to sell their products. Due to happening of the COVID the company can sell its products online which use to maintain or increase the profits of the company. h)Target audience: The target audience is the group of people which are identified in the market which used to purchase the products in the market on the regular basis (Gallagher and et.al., 2020). The target audience used to share the similar demographics which are not limited to age, gender, location. Education, etc. The company has the target audience as all age groups people are used focus on their diet so the company can earn the good amount of profit as they have good target audience. i)General campaign messaging: The marketing campaign message used to define that how the company communicates with its target audience and about their new ideas in order to make the campaign. In order to make this campaign it used to convey the message that it used to make the customers attract in by having the new and innovative products in the market. In this common used to tell the unique selling proposition and also tell about the benefits in order to purchase the products and avail services.
2- Strategy implementation covering key areas of communication & marketing mix and RACE model for digital campaign planning Race Model- It is quite essential for leaders and managers in chosen company to consider the key stages of this concepts, because it may aid to develop or design the best digital campaign, in term of driving their concentration toward considering varied terms (A New Season Brings New Pr Opportunities, 2022). These terms are research, action planning, communication and evaluation. Channels- By referring to Race Model, it is important for management to conduct specific research based on methods and approaches that they may utilize to grow rapidly with wide consumer base (Marzuki, 2021).For example, under theresearchterm, they may focus on finding and determiningtheeffectivenessofappropriatemarketingmodels.Itmayenablethemto concentrate on identifying market trends that individual buyer prefers to follow and recommend others to do so. Marketing mixis one of those strategic models that encompasses different types of elements or key areas such as product, price, people, place, promotion, process and physical evidence. These components may management cover under their strategy, for example, they may consider the quality of products, and hire skilled applicants who are able to add more value in that. Furthermore, they may also consider appropriate and specific pricing tactic that aid to gain the attention of target audience. For purpose of using other elements, management may take approach to select particular location in the UK, through which they may provide satisfactory items and services to customers according to their needs. Action planning- It can be said thatInstagramis the best digital social media channel in the recent time that they may utilize along withFacebook and YouTube. It is one of those social media channels that varied people has been utilize for multiple reasons as some used that to generate awareness about product or services, and to collect information about new or innovative item that a firm attempt to offer in the market (Varma, Dhakane and Pawar, 2020). Along with this channel, it may utilize Facebook as well, which play significant role in organizational success context. It can be said that under action planning concept, marketer may take decision to utilize
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above three channels, because each channel allow them to take pleasure of interacting with and retaining profitable customers. Communication mixis another effective model that manager and other stakeholders in the TSCO may take into their consideration, for purpose of consumer’s engagement and their retention with supermarket. In current tactic, they may add key elements of this framework, such advertising, direct marketing, personal selling and public relation as well as sales promotion. By referringtothisconcept,managementmaytakeactiontoutilizeadvertisingandsales promotionmethods. These approaches may drive their attention toward using the best marketing or advertising tools that help to gain the attention of those who are able to promote venture globally and gain the attention of more potential consumers. Communication- With utilization of all three elements, or approaches, they may successfully interact with each buyer who tends to ask some questions and collect information about new exciting offers of TESCO. It is one of those opportunities that supermarket may grab in effective manner and take pleasure of gaining benefits from it in bulk. Timing/when- It may implement current strategy within 6 months that in turn provide desire outcomes to management in TESCO. Text/copy to be utilized- They may utilize patent and other IP tools to protect venture strategy and other things from those who may utilize that without taking approval. Budget- ResourcesCost £ Market research2000 Recruitment15000 Digital and traditional marketing25000 Training and development2000 Technology implementation3200 Online registration1600 Total48,800
Evaluation as utilization of Key performance indicators- In the world of business, there are different forms of KPIs and approaches related to that accessible, that organizations utilized to measure their businesses performance and effectiveness as compare to rivalry brands. In case of TESCO, management may consider benchmarking and ROI key performance metrics that aid to determine success factors and loopholes, which may put directimpactonitsperformanceandprofitability(Gräve,2019).Forexample,with Benchmarking tool,manager may make a clear comparison between their brand and other supermarket strategies and plans, which may give them key information about what they can do better than rivals. They may take right action to measure the success of their new strategy by usingROIin term of analysing the gap between previous and recent years’ profitability. It may drive their attention, toward developing effective tactics and approaches utilization that help to obtain desire outcomes in of the efforts they put. Recommendations- TESCO can continually engage with its target customers in an always on digital environmentbyusingstrategicadvanceddigitalcommunicationtechnology.For example, its marketer can take approach to utilize Instagram to communicate and engage with all the customers, who are capable to gain the attention of more toward purchasing brand products via conducting word of mouth promotion. It will give marketer chance to ask and resolve consumers queries related to products, which play vital role in success of supermarket in term of increasing customer base, profitability and productivity. With currently discuss channel TESCO can achieve its mission and aim in effective and appropriate manner. CONCLUSION From above analysis, it has been concluded that by developing strategic plans and strategies, organization has gained competitive advantages. It has utilized its strengths that enabled management to overcome the negative impact of certain external an internal factor. Along with these benefits, firm has gained more advantages while running venture into retail industry. It has retained and gained the attention of potential consumers, by using the best and most effective digital marketing tools as well as channels. Furthermore, by summing up above discussion, it has been summarized by utilizing benchmarking and other KPIs metrics; firm has improved its organizational performance and increased productivity.
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