Operation Management Practices in Tesco: Impact, Technology and Supporting Functions

This report analyzes the operation management practices in Tesco, a multinational British retailer company. It covers the impact of operation management practices, evaluation of technology, and supporting functions for ensuring organizational success.

Title example: Operations management on XYZ
Company
MODULE: BM563 Operations and Service Management
Project: CW1 - Individual Research Portfolio
LECTURER:
STUDENT:
Group:
BNU ID:

Executive summary
Operation management is the term of management which is the process of
controlling and managing the business system (Brecht, 2019). Operation
management is a important function of management which is help in to control,
planning and organising the business activities within specific time period. It is helps
to analysis the performance of organisation and also improve the productivity of
product & services. In this report Tesco Plc Company has been taken which is the
multinational retailer company. Which focuses on provide the better product and
services to its consumers. It is the British company which is founded in 1919 by Jack
Cohen in England, United Kingdom. In this report operation management practices
have been discuss on the Chosen topic Tesco. This report will cover the impact on
operation management practice. This report will help to analysis the technologies
which is apply on Tesco operation practice. It will also define the support for achieve
the success in operation management practices.

Table of Contents
Introduction...................................................................................................................4
1. Identify one operation management practice within a chosen organisation............5
2. Critically analyse how this operation management practice impacts the
organisation in regards to efficiency.............................................................................6
3. Evaluate how technology could be embedded in this process or evaluate how this
has already been achieved...........................................................................................8
4. What supporting functions are linked to this operation management practice and
evaluate how can they assist with ensuring organisational success?.......................10
Conclusion..................................................................................................................12
References..................................................................................................................13

Introduction
Operation management refers to the process to manage and control the
business organisation system by controlling, planning, managing etc. it is the term of
management which helps to manage the all the operation activities in the business. It
is the function of manage the activity of goods and services. It is helps in to manage
the people, technologies, information and all the process which is important for
produce of goods and services (Lin, and Sun, 2018). Operation management is play
a vital role in any organisation to support the overall situation. In this report Tesco
company has been taken which is the multinational British retailer company, which
produce groceries and general merchandise. This report will define the operation
practices within Tesco. It will define the impacts on operation management practices.
It will also analysis the technologies. This report also define the supporting function
of operation management practices. operation management is provides many
services to an organisation.

1. Identify one operation management practice within a
chosen organisation
Tesco is a multinational British Retail Company headquartered in Welwyn
Garden city England, United Kingdom in 1919 by Jack Cohen. Tesco is
groceries and general merchandise which is a world largest food retailer,
operating around 2,318 stores and over 326,000 employees. Tesco also
provides online services to its customers. As per research it is the third largest
retail company measured by gross revenue. Operations required employee
coordination, management and empowerment in retail business, and Tesco has
a large number of workers who are meeting with customers directly in stores.
Tesco introduces company as into many areas like clothing, furniture, retailing
books, toys, internet services, financial services etc. Tesco’s has a shop within 5
countries (Liu, and et.al., 2020).
The core function is provide better product & services to their customers and
fulfilled their needs and wants. The aim of Tesco to become a leading retailer and
provides quality or brand services at low cost. The operation practice of Tesco
includes different kinds of aspects, like store designing, services of customer, staff
management, money etc. operation management practices help in to analysis the
role of organisations. There are some best practices of operation management which
includes information management, purchasing and ordering the polices, quality
management system, stock control etc.
Operation management is define as the process of administration which helps
in to maintain the business at the higher level with efficiency. Operation manager
helps to support the business in growth and also improve the efficiency of business
practices. The term operation management is important for business practices,
which is done by department of operation. The theories of operation management is
analysis the strategies which is use for structuring the activities of business. Any kind
of business activity or practices is done by operation management. It is help in to
perform with effectively to improve the business. Operation management is help
business to growth in future.

Supply chain is refers to the networks which is between company and suppliers
for produce and distributes particular product & services. It is the term of chain which
includes such as vendors, producers, distribution, retailers etc. it is a centralized
management which is help in flow of goods & services which is transform raw
material in to final goods (Ma, Zhang, and Wang, 2018). In context to Tesco, the
transform in Tesco's supply chain can be classified in five phases, there are different
kinds of phases in supply chain which are given below-
Direct Delivery: Tesco's suppliers had well organized and control. There is no price
or range for retailer.
Centralization: Tesco's manufactures and suppliers had to supply the product and
services to the centres because as per research there is no wide range of product
and services in the distribution centres.
Composite: Tesco's centre is develop for maintain the product and its quality to
supply to the customers.
Vertical Collaboration: As per research, Tesco makes the value stream successful
and effective. Tesco's focus on the customers’ needs and wants with the help of
supply chain.
Managing Complexity: As per research, Tesco's supply chain becoming complex
day by day which is oriented to global supply chain. Tesco focus on the store design
and build the store according to location.
2. Critically analyse how this operation management
practice impacts the organisation in regards to
efficiency
Organisation Management refers to the process of planning, supervising and
organising the product and services. It is the process cycle of whole management
which is helps in to produce the product and services. An organisation efficiency
depends on the management which is analysis that how the management perform.
Employee is working with efficiency then the result is also efficient which depends on
employee working. Operation management is play a vital role in increase the

employee efficiency for the organisation (Ohyanagi, and et.al., 2019). There are
some impacts which is help to maintain the efficiency of company and also perform
many kinds of tasks which are as follow-
 Product and Services Quality: It is refer that the quality of product and
services which are provided for consumer and satisfied them by fulfilled their
needs and wants. The overall attraction of consumer depends on quality of
product. Operation management maintain the product & services quality.
 Customer Satisfaction: product and services of market is only based on
customer. Customer play a vital role for any business which are able to buying
the product and services to the seller. Operation management is help to
organise the product and services according to them, which can help to attract
the customers and also increase the sales.
 Productivity: it is refers to the production of the product which is the
necessary part for any new product. It is help in to aware the customers for
the product and make them believe that the product is good for them. This all
the process is done through by operation management.
 Reduced Cost: the strategy to reduce the cost of product and services is
helps in to increase the revenue. It will help in to attract or aware more
customer to purchase the product. This overall process of reduction of cost is
done by operation management for increase the sales and customers. It is the
term which is use when the product cost high. This activity is managed by the
organisation.
 Supply Chain: it is refers to the transform of raw materials into finishing
goods by process of distributed and shipping is called supply chain. It is help
in to improve the revenue with lower cost of the industry. The supply chain
management is the process of product supply from one to another.
 Coordination: all the activities in business is required coordination with the
help of operation. It will help in to integrated the goals with the help of
resources (Song, and (Zhang, 2020).
Internal and external impacts of operational management

 In Finance: Operation management’s decision such as in investment and
cost. The overall financing position of the organisation is done by operation
department and the position of organisation will affect the profitability and
assets directly.
 In Human Resources: For any organisation it is necessary to have
knowledgeable employee in company. The organisation is depended on
employee quality. The operation department aims to manage the human
resources.
 Technology Change: The today’s market situations depends on technology.
In the operation management all the things will done by technology. It is also
helps in to update the product and services.
In context of Tesco, the activities of operations aim to better performance for leading
in the retail market. The company deals with many products and services and also
aim to provide good quality products to their customers at low cost, which will help
the company to increase the customers.
3. Evaluate how technology could be embedded in this
process or evaluate how this has already been
achieved.
The most challenging issue for business operation to insecurity of environment
and its technology. For any business there is the risk of other competition on the
market. The use of Technologies increases day by day which is help to develop the
business operations. Technology help the business to improve the performance for
its growth (Sun, Yang, and Yang, 2019). Development of technology helps to provide
many opportunities to business to evaluate the business growth. In a company,
technologies play a vital role which improves the product and services. Technology
helps the business to increase the performance and improve the business growth. It
will change the whole system of business. These changes of technology will help in
to reshape the workplace. There are some certain changes of technology which is
help the organisation change in such ways-

 Change the communication: the change in communication in a workplace
with the help of technology helps to increase the sales. Where technology
introduce new products and services like networks, smart tv, smartphones,
social media etc. communication between employee and customers in the
organisation is become very easy with the help of Technology.
 Productive business: technologies offers so many new features in the
market which makes the business productive. With the help of Technology
now days business or organisation become more productive and creative
which help in to perform the tasks effectively.
 Secure the business: technologies provide so many software to secure all
the transaction, which will help the business in security. It is also helps in to
protect from fraud transactions. Technologies provides so many features like
fingerprints and face recognition which help in security of business.
 Changes in increasement of collaborations: technology change the overall
collaboration includes flexibility in communication, understanding. Technology
helps to improve the collaboration because it is help leaders to stay in touch
with employees (Wei, Qingjuan, and Fei, 2020).
 Employee Efficiency: technology helps to improve the efficiency of employee
which helps organisation to achieve the goals. Technology tools helping the
overall process of employee which include daily routine, work etc.
The impact of Fourth Revolution on operation management process is affect the
organisation innovation and communication. The changes in the organisation impact
the digital technology as well. The set of technology innovation helps to develop the
industries and company. It is also helps in to interacting with organisation and
companies at upper level. Adapting the new technology will help in exchange the
information about results. Technology also provides the digital connectivity in the
wide area.
Paradigms theory of technology define as the term which state that use of
technology and development of technology in today’s culture is right because
every person or organisation depends on technology. Technology makes
organisation better (Wu, Zhen, and Zhang, 2020).

In context of Tesco, they use the technology for transform the programs within
the organisation. Technology helps the organisation to control the overall data
records for future growth. This change of digital transform of Tesco help in digital
business.
4. What supporting functions are linked to this
operation management practice and evaluate how
can they assist with ensuring organisational success?
The support function of operation management is the term of functions which is
helps to analysis the performance of operation department. The support functions
help the organisation to improve their performance which will also improve the
management as well (Xiao, and et.al., 2018). There are some functions which helps
the operation department in effective working and improve the performance, the
supporting function are as follow-
 Monitoring the production of goods: it is refers to the daily production of
goods in management. It is the long-term process because it is analysis on
daily basis. Products and goods production is the activity of business which is
done through by advertisement.
 Inventory management: it is refers to the control of the inventory on cost
which is extra payable for customers. The problem of loss and extra cost
faced by management and solve it with inventory cost. It is help in to achieve
the success and better performance.
Analysis the team member performance: support function will help in to analysis
the performance of team members which will help in to control the efficiency of
employee. This function is help to support the employee. Employee performance
is supported by the operation management (ZHAO, and et.al., 2020).
The supporting functions plays important role in operation management practice.
Some are given below:

 Motivation of employee: Employee motivation play a important role in every
organisation. The support function of operation management will help to
motivating the employee which help the organisation to achieve the goals with
effectiveness.
 Utilization of Resources: Operation management’s support function helps to
utilize the resources which is proper utilized when the organisation set with
different strategies. The utilization of resources will help to make the strategic
techniques and method.
 Met the objectives: the department of operation help to support the achieve
the goals and provide the process of strategies to design the objectives and
achieve the goals.
 Improves Goodwill: operation management create the techniques to develop
the quality of products which is help to develop the customer satisfaction and
also increase the goodwill of company.
Operation management practices define the activity of companies practices
which help the company to increase the production. This support functions is the set
of practices which determine the company production and help to control and
produce the production. This theory has so many responsibilities to attend the
business operations (Zhao, and et.al., 2018).
In context of Tesco, the operation management function support the company
with marketing strategies which help Tesco to leading in the retail marketing at the
lower cost of products. It helps to control the all the activities of operation which
increase the customer experience also increase the opportunities for employee. This
management also helps in provide product and services to the customer at the high
quality products at lower cost.

Conclusion
From the above study, it has been analysis that the operation services
management refers to the term of process which provide the effectiveness of high
level. This report analysis that there is operation management practice which
includes supply chain, value chain, quality management etc. the production is control
by planning, control of quality, activity of production, it has been analysis that supply
chain pf the product help to recognise the product cycle. It has been concluded that
there are supporting function of operation management which helps to support the all
the business activities which is formed in the management. Increases of technology
day by day helps in to make the business or organisation digital. The overall study is
analysis that operation management play a vital role in every sector or any field.

References
Brecht, H., 2019. Concept Program Information Document (PID)-Disaster Risk
Management Development Policy Operation with a Catastrophe Deferred
Drawdown Option-P164573.
Lin, H. and Sun, L., 2018. Research on the construction and operation mechanism of
e-commerce service platform in cloud computing environment. JOURNAL
OF ADVANCED OXIDATION TECHNOLOGIES, 21(2).
Liu, Q., and et.al., 2020. Lean Management Method for Distribution Network Assets
Operation and Maintenance Based on RFID. In Proceedings of PURPLE
MOUNTAIN FORUM 2019-International Forum on Smart Grid Protection and
Control (pp. 1007-1015). Springer, Singapore.
Ma, L., Zhang, Y. and Wang, X., 2018, October. Management-Control Integration for
Safety-Critical Integration for Safety-Critical Discrete Operation System.
In 2018 International Conference on Control, Automation and Information
Sciences (ICCAIS) (pp. 434-439). IEEE.
Ohyanagi, H., and et.al., 2019. Open Source Software Evaluation for Operation
Support System. IEICE Technical Report; IEICE Tech. Rep., 118(419),
pp.15-20.
Song, Z. and Zhang, F., 2020. Research on Operation Management Mode for
Intercity High-Speed Railway of Urban Agglomeration: Taking Beijing-
Tianjin-Hebei Urban Agglomeration as an Example. In CICTP 2020 (pp.
4657-4666).
Sun, J., Yang, Q. and Yang, Z., 2019. Probability based online algorithm for switch
operation of energy efficient data center. IEEE Transactions on Cloud
Computing.
Wei, Z., Qingjuan, W. and Fei, L., 2020, October. Customer Characteristics Analysis
Module for Operation Platform. In International Conference on Intelligent
Computing (pp. 526-530). Springer, Cham.
Wu, H.W., Zhen, J. and Zhang, J., 2020. Urban rail transit operation safety
evaluation based on an improved CRITIC method and cloud model. Journal
of Rail Transport Planning & Management, 16, p.100206.
Xiao, W., and et.al., 2018, October. Lean Network Management Based on Power
Grid Equipment Operation Efficiency Analysis Platform. In 2018 2nd IEEE
Conference on Energy Internet and Energy System Integration (EI2) (pp. 1-
6). IEEE.
ZHAO, J., and et.al., 2020. Research on operation mechanism of precision medical
service system based on the actor network theory. Chinese Journal of
Hospital Administration, pp.14-18.
Zhao, Z., and et.al., 2018. Operation and management of the production practice
base for animal science jointly established by universities and enterprises-an
example of the cattle production practice. Animal Husbandry and Feed
Science (Inner Mongolia), 39(2), pp.95-98.